Customer Advocate Jobs

The Revenue team is a highly visible, global team responsible for accurate and timely revenue reporting. The team manages the monthly and quarterly revenue close, supports contract review and accounting conclusions, evaluates revenue treatment for new and existing product offerings, maintains controls over revenue reporting, and supports revenue forecasting and analytics. This role will lead the Revenue Operations team in Gurugram, India, with responsibility for managing and developing Revenue Managers and Revenue Analysts. The Senior Manager will be the primary point of leadership for the India Revenue Operations team and will be accountable for the quality and timely execution of the revenue processes owned by the team. The role will partner closely with global Revenue leadership and cross-functional teams to manage close execution, resolve complex revenue and operational issues, strengthen processes and controls, and continue building the capabilities of the India team. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Candidate Profile Bachelor's degree in Accounting or Finance; CPA, CA, or equivalent qualification preferred 10+ years of relevant experience, including experience in revenue accounting or revenue operations at a public, high-growth SaaS or technology company Demonstrated people leadership experience, including managing Managers and individual contributors Strong working knowledge of ASC 606, including experience with SaaS, cloud, and usage-based revenue models Experience owning complex revenue close processes, including revenue recognition, journal entries, account reconciliations, revenue allocations, and related analytics Experience reviewing customer contracts and evaluating non-standard terms and revenue accounting considerations Strong understanding of financial reporting controls, SOX requirements, and external audit support Demonstrated ability to independently assess complex issues, determine app

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Account Executive, Commercial Acquisition Build the future of data. Join the Snowflake team. Snowflake’s Commercial sales organization continues to grow and we are actively seeking a Commercial Account Executive to join the team. Our Account Executives are customer-obsessed and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful. Our team works to ensure data is accessible, usable and valuable to everyone. YOU MAY BE A GOOD FIT FOR THE TEAM IF YOU: Enthusiastic, self-motivated, and positive attitude with a passion for building customer relationships and closing new business opportunities. The Account Executive must have the confidence and ability to negotiate and close agreements with Clients and support new customers through our on-boarding process. You are driven to exceed performance objectives. You are excited about being positioned right in the middle of the exploding cloud based economy and to develop and maintain a highly desired knowledge of Snowflake’s solutions. You have an understanding of the Cloud application/computing space along with familiarity with data warehouse or analytic technologies. You are familiar with a solution-based approach

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Account Executive, Commercial Acquisition Build the future of data. Join the Snowflake team. Snowflake’s Commercial sales organization continues to grow and we are actively seeking a Commercial Account Executive to join the team. Our Account Executives are customer-obsessed and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful. Our team works to ensure data is accessible, usable and valuable to everyone. YOU MAY BE A GOOD FIT FOR THE TEAM IF YOU: Enthusiastic, self-motivated, and positive attitude with a passion for building customer relationships and closing new business opportunities. The Account Executive must have the confidence and ability to negotiate and close agreements with Clients and support new customers through our on-boarding process. You are driven to exceed performance objectives. You are excited about being positioned right in the middle of the exploding cloud based economy and to develop and maintain a highly desired knowledge of Snowflake’s solutions. You have an understanding of the Cloud application/computing space along with familiarity with data warehouse or analytic technologies. You are familiar with a solution-based approach

About Us Are you ready to build the future of the supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery. If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time. About the Team You’ll be part of our Engineering organization, working closely with our Full Stack and WMS integration teams. The group builds and operates the production systems behind Gather AI’s warehouse intelligence platform, including APIs, integrations, data pipelines, databases, and application services used by our customers and internal teams every day. This is a small, distributed engineering team where engineers work across a broad technical surface area and have the opportunity to see their work through the full software development lifecycle, from design and development through deployment, production monitoring, troubleshooting, and improvement. About the Role We are hiring an SDE II, Full Stack, for our India-based team. You'll build and run the web platforms behind Gather AI's products - Drone Vision, MHE Vision and SAGE, from the customer-facing dashboards down to the APIs, Integration layers and data pipelines that serve them. This is a fully remote, hands-on engineering role for someone early in their career who already has experience building production software and wants broader ownership. You’ll work alo

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As the Product Manager, Data & Analytics, you will define and execute the strategy for StarRez's data, analytics, and AI capabilities. You'll partner closely with Engineering, Design, Customer Success, and business leaders to build products that help customers make better decisions, improve operational efficiency, and unlock greater value from their data. This role balances strategic thinking with hands-on product execution. You'll lead initiatives from discovery through delivery, using customer research, analytics, and market insights to prioritize opportunities and measure success. You'll also help shape how AI and intelligent automation are incorporated into the platform, ensuring new capabilities solve meaningful customer problems while supporting StarRez's long-term product vision. Role Specifics Work Location: Remote (US) with a strong preference for candidates willing to work a hybrid schedule from Denver, CO Travel: 5% (The percentage of travel is an estimate and can vary based on business needs.) Reporting Structure: This role reports to the Senior Director, Product. Application Deadline: This role will accept applications until filled. What You Will Own Define and evolve the long-term product strategy and roadmap for Star

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Business Analyst - Payments Pricing As a Business Analyst - Pricing in the Global Payments Pricing team, you'll be central to Adyen's financial performance in global card payments. This role goes beyond traditional pricing - you'll be our team's expert on interchange and scheme fee charges for Card Networks such as Mastercard and Visa in the EMEA region, and ensure the financial stability of Adyen’s transactional cost prediction engine. Your responsibilities include optimizing our fee structure, contributing to reconciliation of costs, improving our processes and tooling, and generating insights that provide a holistic understanding of complex fee dynamics. You will reinforce Adyen’s commitment to fee transparency and reduce our customer’s total cost of payment. As the go-to expert within the Global Payments Pricing team, you’ll work closely together with global teams, including Product, Engineering, Finance, and Partnerships. What You'll Do Ensure merchants are charged the most accurate and optimal cost price for payment transactions, leveraging data and insights to refine fee passthrough predictions. Analyze and identify the necessary data to address questions, extract the required data, and perform analysis. Implement fee change rollouts to maintain our cost infrastructure and manage the merchant experience. Optimize, build

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As a SMB Sales Director, you will lead a team of Account Executives that focus on closing pivotal deals in accounts experiencing high growth. You will join a team of highly motivated sales professionals that take pride in landing new customers, running strategic sales cycles and delivering the Box message to a wide base of accounts across various industries. WHAT YOU'LL DO Hire, train, and manage a team of SMB Account Executives Develop Account Executives for career growth within the Box Sales organization Support team in customer on-sites, calls, and meetings Report on sales metrics and forecast to Senior Sales Management Motivate team to exceed objectives through coaching and mentorship Utilize Salesforce to manage sa

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Manager of Technical Services, you will build, mentor, and scale our 24x7 front-line engineering team in Bangalore to deliver rapid, high-impact resolution for global enterprise customers. In this high-visibility role, you will partner closely with Engineering, Product Management, and Global Support teams to modernize support workflows and eliminate operational bottlenecks. Your mission is to cultivate a culture of technical excellence and continuous innovation, ensuring our customers experience seamless reliability across their storage environments. WHAT YOU'LL DO Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling. Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs. Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions. Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations. WHAT YOU B

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Qualifications: 7+ years of quota carrying software or technology account management experience. Strong attention to detail, organizational skills, prioritization and management of multiple cross-functional work streams across internal and external stakeholders. Executive level communication skills - written and verbal. Relationship building (understand how to leverage internal/external executives, product, etc). Strong Commercial/Sales experience (contract negotiation, value-selling). Customer retention and termination-save tactics. Desire to get technical and the ability to learn the ins and outs of Plaid's APIs. Customer empathy and deep desire to see customers succeed. Some familiarity in financial services and technical products; a high degree of intellectual curiosity. Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed. Responsibilities: Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment. Build strong relationships with customer C-Suite, Product and Engineering teams to retain and grow revenue. Own and exceed revenue growth targets, which includes identif

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Qualifications 4-8 years of account management and sales experience. Customer empathy and deep desire to see customers succeed. Desire to get technical and the ability to learn the ins and outs of Plaid's APIs. Some familiarity in financial services and technical products; a high degree of intellectual curiosity. Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed. Ability to work with all types of people and build long-lasting relationships. Strong Sales experience (negotiation/value-selling). Executive level communication skills - written and verbal. Relationship building (understand how to leverage internal/external executives, product, etc). Retention and Termination-save tactics. Responsibilities Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment. Build strong relationships with the C-Suite and Product teams to retain and grow revenue. Own and exceed revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals Help customers integrate and launch on Plaid. Solve complex customer ch

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Product Designer, Agent Experience at Vanta, you will define how AI agents help security and compliance teams accomplish meaningful work with greater clarity, control, and trust across Vanta and the surfaces where our customers already work. The Agent Experience team builds agent-led experiences that help security and compliance teams achieve outcomes with less manual effort. The team owns the agent harness, including agents, skills, tools, and memory, as well as the patterns that help customers understand, guide, review, correct, and trust agent-generated work. Our goal is to make AI-powered workflows useful, transparent, and dependable in a product where clarity and correctness matter. As a Senior Product Designer on this team, you will shape both the underlying agent experience and the customer-facing workflows built on top of it. You will partner with Product, Engineering, Research, Data, AI Quality, and customer-facing teams to turn ambiguous problems into thoughtful, scalable, and trustworthy experiences. The patterns you establish will influence product teams across Vanta. What you’ll do as a Senior Product Designer, Agent Experience at Vanta: Lead end-to-end design for projects across the agent harness, from problem framing and discovery through launch and iteration. Define how agents, skills, tools, and memory are composed, surfaced, and understood by customers. Design experiences that help customers delegate real security and compliance work while maintaining visibility, control, and confidence. Create patterns for reviewing, correcting, approving, interrupting, and recovering from agent-generated work. De

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. REQUIREMENTS: Product Positioning & Technical Narrative Own the positioning and messaging for Baseten’s dedicated inference and platform capabilities, including autoscaling, routing, failover, release safety, observability, and cost/performance capabilities. Translate infrastructure-heavy product work into buyer narratives for ML engineering, platform engineering, security, compliance, procurement, and executive audiences. Partner with Product and Engineering to understand the technical architecture, customer value, roadmap tradeoffs, and proof points behind each capability. Define when a capability should be positioned as a platform differentiator, a dedicated inference requirement, a reliability story, a compliance story, or sales enablement. Build messaging that is technically credible without being overly implementation-focused or generic. Launch Strategy & GTM Execution Build and execute launch plans for major dedicated inference and serving platform capabilities, from early internal enablement through external announcement. Decide what deserves a full launch versus what should ship through docs, sales enablement, customer-specific materials, or targeted enterprise outreach. Create launch assets including messaging briefs, landing pages, blog posts, sales decks, one-pagers, FAQs, demo storylines, competitive talk tracks, and customer-facing proof points. Sequence launches and supporting assets based on custo

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Identity is the foundation of trust on the internet, and at Okta, we are building a world where anyone can safely use any technology. We are looking for a driven, curious, and empathetic product-minded engineering leader to expand Okta’s market footprint by growing our global integration ecosystem. As the Director of Engineering for the Okta Integration Ecosystem in Bangalore, you will lead, scale, and inspire a talented organization of engineering managers and engineers dedicated to evolving Okta-built integrations across our entire product portfolio. This is a high-impact, high-visibility role. If you are passionate about customer security, obsessed with developer experience, and love engaging with a vibrant technology community, we want to hear from you. What You’ll Do Lead and Scale the Team: Mentor, inspire, and grow a world-class engineering organization in Bangalore, directly managing engineering managers and senior individual contributors while fostering a high-performance culture. Drive Integration Strategy: Own the technical roadmap and execution for Okta’s integrations across a massive gamut of applications—spanning traditional Enterprise systems, SaaS, On-prem infrastructure, Active Directory (AD), Azure, and next-generation AI agents. Advance Modern Infra & Governance: Drive the development, rollout, and governance of the official Okta MCP (Model Context Protocol) Server. Streamline and enable partner integrations through robust Terraform P

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is looking for a technically fluent Senior Product Marketing Manager to own product marketing for Logs, one of the most strategic parts of our observability. In this role you will define how the market understands New Relic Logs, from positioning and messaging through launches, enablement, and competitive differentiation and you will be the person marketing, Product, and the field turn to when the conversation turns to log management, log analytics, and telemetry cost. This is a role for a product marketer who is equally comfortable going deep with engineers on ingest pipelines, parsing rules, OpenTelemetry, and query performance as standing in front of a customer or a sales kickoff audience explaining why it matters. Logs are where observability meets cost, scale, and AI, and the buyer is increasingly forced to choose between keeping all their data and keeping their budget. If you want to own that narrative in a fast-moving category and see your messaging show up directly in pipeline and adoption, we want to hear from you. What you'll do Responsible for Logs positioning and messaging: define and maintain the core positioning, messaging, and narrative for New Relic Logs across buyer personas and ensure it is applied consistently across web, campaigns, sales conversations, and analyst interactions. Lead Logs launches: Own end-to-end Logs launches, including tiering, messaging, content, enablement, and launch metrics, partnering with Product Management