Customer Care Advisor Jobs

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion. What You'll Do Partner Relationship Management Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges. Drive Partner Enablement and Customer Activation Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale What You Need Minimum 6 years of experience in post-sales / onboarding Fluency with partner ecosystem operations Exceptional project management

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role: Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key rela

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are seeking executive support for two Vice Presidents in a multifaceted, internationally linked company. The Executive Assistant will act as a reliable collaborator, helping leaders concentrate on key tasks by handling complicated schedules, meetings, client interactions, worldwide travel, expenses, and executive activities with accuracy and care. Help drive the team’s operating rhythm, support initiatives, coordinate customer and leadership events, and ensure follow-through on business priorities. The role partners closely with collaborators from Sales, Customer Engineering, HR, Finance, IT, Communications, and Facilities to help leaders stay aligned, informed, and effective. As a trusted gatekeeper, advisor, and liaison, the Executive Assistant also offers backup support to the Sales administrative team. They assist in maintaining an efficient, organized, and connected Sales office in San Jose. Success in this role requires outstanding integrity, good judgment, discretion, organizational excellence, and a proactive, one-step-ahead approach. The ideal candidate is personable, adaptable, collaborative, and highly resourceful, with the ability to anticipate needs, navigate changing priorities, and consistently deliver results in a multidimensional environment. This position is based in San Jose, California and requires onsite presence to support executive, customer, and team activities, five days a week. Minimum Qualifications Five or more years supporting senior leaders in an Executive Assistant, Executive Co

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Service Account Manager (SAM) — Tokyo New service/Pro duct - P ortworks mainly and other Everpure products and services as well https://www.everpuredata.com/jp/products/kubernetes-data-management.html Own the customer experience. Turn technical trust into business growth. The Opportunity As a Service Account Manager, you won't just keep systems running — you'll be the strategic bridge between world-class storage infrastructure and the business outcomes our customers care about most. You'll act as a trusted advisor to some of Japan's most strategic enterprise environments, orchestrating global resources to resolve critical incidents, drive proactive system health, and turn operational reliability into long-term customer loyalty and growth. If you thrive at the intersection of deep technical credibility and executive-level relationship building — and want a role where your voice directly shapes both customer strategy and Pure's service delivery model — this is built for you. 顧客の"信頼できるアドバイザー"として。技術的な安定を、ビジネスの成長へ。 SAMは、Pure製品を戦略的に運用する顧客にとっての信頼できるアドバイザーです。社内の高度なツールとデータインサイトを駆使してシステムの健全性を分析・可視化し、顧客への提言と推奨アクションを主導します。アカウントチームと連携しながらビジネス戦略を理解し、営業機会の創出にも貢献する — テクニカルな専門性とビジネス視点の両方が求められるポジションです。 What You'll Own Service Orchestration: 顧客向けサービス活動における単一窓口として、サポート提供全体をオーナーシップを持って推進。ツール活用を通じ顧客の運用自立度を高める。 Proactive System Health: 顧

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp's implementation and Advisory motion is evolving. As the business scales, we're building a System Integrator (SI) and Advisory channel that expands delivery capacity, reaches new customer segments, and drives faster time-to-value. This role sits at the center of that shift. This is a rare opportunity to build a channel program from the ground up at a company with the scale to make it matter. You'll have real ownership over how Ramp partners with System Integrators (SIs), Advisory firms, and boutique consulting shops. The goal is a repeatable, high-quality program that grows with Ramp and becomes a core part of how we acquire and deliver for customers. What You'll Do Acquire new System Integrators (SIs), Advisory firms, and boutique consulting shops as partners to grow the referral motion of partners brining new customers to Ramp Define how implementation work gets routed to System Integrator partners, building the qualification criteria and intake logic that makes it easy for sales team to bring the right partner into the right d

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is seeking an experienced Chief Compliance Officer (CCO) for Ramp Advisory LLC, our SEC-registered investment adviser. This is a high-accountability, build-and-own role. You will own and be accountable for the firm's compliance program in house, and be the gatekeeper who protects clients and the firm while keeping pace with how fast Ramp ships product. You will report to Ramp's Head of Compliance, with direct access to Ramp Advisory's senior leadership. What You'll Do Serve as Ramp Advisory LLC’s designated CCO, with independent authority over the design, execution and effectiveness of the compliance program Act as the firm’s primary point of contact with the SEC, and represent the program, product and key compliance decisions with regulators Maintain the firm’s policies and procedures, Code of Ethics, and Form ADV and amendments, and conduct the annual compliance review Provide compliance advice and sign-off on marketing materials, customer disclosures, onboarding agreements and product changes Own books and records, communicati

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building institutional partnerships with top global strategy consulting firms that shape finance transformation and technology decisions for the CFOs and CEOs we serve. These firms influence clients before a buying process begins, advise on the operating and technology decisions that define transformation programs, and can help clients move from strategy to live operational capability. Ramp has an opportunity to build relationships that create value for the firm, its clients, and Ramp, across executive engagement, thought leadership, co-sell, and shared client work. This role will own those relationships and turn them into an institutional go-to-market motion: building credibility with firm leadership, identifying the right client and practice wedges, developing firm-specific plans, leveraging Ramp’s data to amplify firms’ thought leadership, and creating repeatable paths to joint client outcomes. This is a build from the ground up. Ramp's relationships across this ecosystem are early and largely informal today, and this perso

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building institutional partnerships with the GSI (Global System Integrators), Big-Four consulting firms, and global advisory firms that shape finance transformation, ERP modernization, and technology decisions for the CFOs and finance leaders we serve. These organizations are often in the room when enterprise clients are redesigning their finance stack, selecting technology, or moving from strategy into implementation. This portfolio spans the largest global professional services firms (e.g., Deloitte) and GSIs (e.g., Infosys). They are complex organizations with distinct service lines (e.g., ERP, Tech Modernization, Finance Transformation) each with its own leadership, incentives, and economics, so earning credibility inside one is as much about navigating the firm as it is about the relationship. This role will own Ramp's relationship with that network of firms, building firm-specific go-to-market motions that can include executive engagement, account mapping, co-sell, implementation alignment, thought leadership, and events

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Technical Delivery Manager Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations. Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions. As a Senior Technical Delivery Manager, you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you a visionary technical leader who can architect mission-critical cloud solutions and serve as a trusted advisor to customers? Drive digital modernization. Location: Mexico City, MX | Work Model: Hybrid (4 days/week on-site) About the Team Appian Customer Success is obsessed with supporting our customers’ missions by delivering transformative, high-velocity automation solutions. Our Architecture team works hand-in-hand with customers, advising and supporting them on how to design, secure, and deliver resilient enterprise systems. By joining this elite technical group, you will lead the creation of innovative market offerings that accelerate agency modernization using our AI-Powered Process Automation platform. The Opportunity As a Solution Architect within our Customer Success division, you will operate as a premier technical leader and trusted advisor to high-profile clients. This role is vital right now because customers are rapidly shifting toward secure, unified cloud architectures. You will combine your advanced engineering, product, and business skills to design integrated architectures, navigate complex compliance, author winning technical proposals, and empower agencies to achieve true Enterprise-Grade Orchestration . What You’ll Do Architect Secure Solutions: Advise customers on the technical design, multi-tier architecture, and deployment of Appian solutions across hybrid environments. Lead DevSecOps & Automation: Guide clients on cutting-edge software development practices, program governance, and delivery automation—including Infrast

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior DevOps Engineer Are you an elite technical leader with an active Top Secret clearance who excels at scaling complex cloud infrastructure, engineering robust automated systems, and serving as a trusted advisor to federal agencies? Protect and optimize mission-critical public sector systems. Location: McLean/Tysons, VA | Work Model: On-site (4-5 days per week) About the Team Appian Customer Success is obsessed with supporting our federal customers’ missions by delivering transformative, high-availability cloud automation solutions. Our Federal DevOps Engineering team works hand-in-hand with government agencies, ensuring their automated workflows are resilient, securely scaled, and continuously optimized. Grounded in a culture of in-person collaboration at our McLean HQ, we tackle complex technical challenges to keep public infrastructure running smoothly. The Opportunity As a Senior DevOps Engineer within our Federal Customer Success division, you will operate as a premier technical leader and strategic advisor to high-profile public sector clients. This role is vital right now because federal agencies are rapidly shifting toward complex, secured cloud environments and automated system architectures. You will combine your technical mastery, product expertise, and business intelligence to lead large-scale environment installations, manage automated cloud deployments, and empower agencies to achieve true Enterprise-Grade Orchestration . What You’ll Do Lead Enterprise Cloud Scaling: Act as the technical authority overseeing the installation, operation,

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Consultant Location: Chennai, India | Work Model: In Office Appian Customer Success is obsessed with delivering exceptional customer outcomes and driving mission-critical business impact. Grounded in our core values of Excellence and Intensity, we act as elite technical advisors to our commercial clients. By joining this high-performance team, you will champion a culture of candid communication and excellence while accelerating global adoption of our AI-Powered Process Automation platform. What You’ll Do Implement Scalable Platform Architecture: Build and maintain standards and tools to ensure high performance and resilience with a focus on reusability, schema design, data modeling , query performance, and responsive UX/UI best practices. Engineered Integrations: Perform hands-on design, code implementation, and unit testing using SQL views , stored procedures , and high-concurrency REST/SOAP web services/APIs . System-Level Troubleshooting: Rapidly diagnose performance bottlenecks, memory usage, CPU constraints, and network latency spikes across the web application stack. Performance Profiling & Analysis: Analyze database execution plans, system logs, and Locust load test outputs to isolate and resolve root-cause performance bottlenecks. Technical Quality & Enablement: Ensure continuous integration and delivery alignment by applying strong DevSecOps practices, robust automated testing, and clean coding standards. Required Qualifications Bachelor’s Degree in Computer Science, Engineering, Information Systems, or Mathematics. 8+ years of pro

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Technical Delivery Manager Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations. Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions. As a Technical Delivery Manager (TDM), you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people a

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian Customer Success is obsessed with delivering exceptional customer outcomes and driving mission-critical business impact. Grounded in our core values of Excellence and Intensity, we act as elite technical advisors to our commercial clients. By joining this high-performance team, you will champion a culture of candid communication and excellence while accelerating global adoption of our AI-Powered Process Automation platform. As a Principal Consultant, you will occupy a leadership position at the intersection of enterprise business strategy and complex technical delivery. This role matters now more than ever because you won't just execute projects - you will define the client experience and how they are delivered. You will partner directly with Appian Architects and Technical Delivery Managers, lead large-scale consulting initiatives, and serve as a vital mentor to the next generation of engineers, ensuring our clients achieve world-class Enterprise-Grade Orchestration. What You’ll Do Lead Enterprise Delivery: Command the entire project lifecycle to define, design, and implement custom automation solutions using the Appian platform for major commercial clients. Direct High-Performing Teams: Lead and mentor consultants through fast-paced software implementations, instilling a dedication to going "beyond completion." Partner with Leadership: Collaborate directly with Appian Architects and Technical Delivery Managers to design resilient, scalable, and secure system architectures. Architect Complex Integrations: Build secure, high-throughput APIs