Customer Care Advisor Jobs

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time. We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics. Responsibilities Identify and recruit partners aligned with our core markets in the logistics and automation space who can benefit from adding autonomous inventory monitoring. Work alongside our sales team to navigate complex enterprise deals, ensuring the value proposition of real-time warehouse visibility is clearly communicated. Lead technical and commercial workshops to ensure partners can confidently pitch, demo, and support Kargo's platform. Collaborate with partners to ensure Kargo's data feeds seamlessly into their customers' existing Warehouse Management Systems (WMS) and ERP platforms. Collaborate with our customer success and deployment teams to ensure successful partner-led implementations. Enable partners to successfully position, sell, implement and support Kargo's solutions. Establish partner success metrics, track performance, and continuously optimize the ecosystem. Experience 5+ years experience in channel sales, partnerships or business development, specifically within B2B Supply Chain Tech, Robotics, or Industrial AI. Deep understanding of warehouse operations, inventory accuracy challenges (shrinkage, misplacements), and the 3PL landscape. Experience discussing AI concepts like Computer Vision, Edge Computing, and API integra

P-1592 At Databricks, we are passionate about enabling data and AI teams to solve the world's toughest problems, from making the next mode of transportation a reality to accelerating medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, and customer obsessed, we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As part of the Unity AI Gateway team, you'll build the control plane that every AI request at Databricks passes through: partner and self-hosted models, agents, coding assistants, and MCP servers. It enforces budgets, routes each request to the right model, and applies guardrails inline. Unity AI Gateway is one of our fastest-growing businesses, moving trillions of tokens per week for thousands of customers. The impact you will have: Build the routing layer that picks the right model for each request across quality, cost, latency, availability, and remaining budget Improve reliability, latency, and efficiency of distributed AI workloads Collaborate with research, platform, infra, and AI/ML teams to deliver seamless end-to-end experiences Shape how developers and data scientists build and interact with AI on Databricks What we look for: 8+ years of experience in backend or infrastructure engineering Strong programming skills in Scala, or Go Experience with distributed systems, high-throughput APIs, or cloud-native infrastructure Familiarity with service-oriented architecture, deployment pipelines, and system observability Strong product and ownership mindset. You care about building the right solution, not just any solution Bonus points for: Experience with real-time serving, AI infrastructure, or GPU orchestration Exposure to platforms like

Job Title: Senior FP&A Analyst/Manager Location: Remote (U.S.) or Hybrid (preferred near key hubs) Reports To: VP Finance Department: Finance Level: Senior Individual Contributor (high-ownership, high-visibility) About Canopy Canopy Works is a healthcare technology company focused on improving safety, responsiveness, and outcomes in complex care environments. We partner closely with health systems to deploy solutions that matter in real-world, high-stakes settings—where reliability, trust, and execution are everything. We’re in a phase of meaningful scale: growing customers, increasing financial complexity, and deeper board and investor engagement. That means Finance at Canopy isn’t just about reporting what happened—it’s about helping the business decide what to do next . The Role The Senior FP&A Analyst/Manager will be a critical thought partner to Finance leadership and cross-functional executives. This role owns core financial modeling, forecasting, and analysis that informs company-wide decision-making—from headcount planning and unit economics to board materials and long-range strategy. This is not a “spreadsheet in the corner” role. You’ll sit close to the business, translate messy inputs into clear insights, and help leaders understand tradeoffs as Canopy scales. What You’ll Do Financial Planning & Forecasting Own and continuously improve the company’s operating model, including revenue, cost structure, headcount, and cash runway. Lead monthly and quarterly forecasting processes in partnership with Finance, People Ops, Sales, Customer Experience, and Product. Support annual budgeting and long-range planning (2–3 year outlooks), including scenario and sensitivity analyses. Business & Strategic Analysis Build and maintain unit economics and customer-level profitability models, particularly in a healthcare SaaS / deployment-heavy environment. Analyze performance drivers across revenue, gross margin, deployment costs, and operating expenses. Part

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are The mission of Justworks’ Product Marketing team is to define, articulate, and differentiate our value proposition to the right audiences—positioning our products for growth, adoption, and long-term success. As we continue evolving into a multi-solution platform, how we price and package our offerings is foundational to customer trust, perception, and long-term differentiation. We are seeking a strategic and analytically strong Senior Product Marketing Manager, Pricing & Packaging to help execute Justworks’ multi-year Pricing & Packaging (P&P) strategy. This role will report to the Head of Pricing & Packaging and will play a critical role in driving monetization initiatives, packaging evolution, and pricing experimentation across the business. Pricing & Packaging is a key growth lever at Justworks. In this role, you will help translate pricing principles into actionable recommendations, conduct rigorous analysis to inform pricing decisions, and partner cross-functionally with Product, Finance, Revenue, Strategy, and Marketing to bring pricing strategies to life. This role is ideal for a highly analytical PMM w

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. As a small team, we’re all generalists that work across the full stack (built in Typescript end-to-end). We’re looking for experienced engineers that thrive in an environment of autonomy and individual responsibility to help us build the future of product development. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in the US and Europe. You can work from anywhere within these regions. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Work closely with founders and design to implement new concepts and ideas Build AI-powered functionality into the core of Linear Update our realtime collaborative content editor used across all internal surfaces Build new user-facing features with beautiful and scalable UI components Obsessively improve application performance Refine our software development processes to keep the team operating at high velocity What we're looking for 5+ years of experience building customer-facing products at a high-quality software company Strong React and TypeScript fundamentals, with experience across the full stack (Browser technologies, Node, GraphQL, PostgreSQL) Track record of driving complex, end-to-end features (not just incremental improvemen

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Zocdoc's mission is simple and hard: give power to the patient. We are the nation's leading digital healthcare marketplace — connecting millions of patients to the right care, faster than ever. The Data & Analytics team is at the center of how Zocdoc grows, evolves, and makes high-stakes decisions at scale. As a Sr/Staff Data Scientist you will be one of the most senior analytical voices at the company — a strategic thought partner to directors and senior leadership across Product, Marketing, Sales, Finance, Revenue, Operations, Customer Experience, and Platform. You'll work on some of Zocdoc's most complex and ambiguous business problems — where the question itself isn't always defined, and the right method doesn't fit neatly into a playbook. You'll lead the analytical strategy, apply rigorous experimentation and causal inference frameworks at scale, and turn structured thinking into decisions that shape how Zocdoc grows. This is a high-visibility, high-impact individual contributor role. Success here is measured not just by the q

Opportunity Overview: The RN Reviewer position is a crucial role in our organization — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. As an RN Reviewer, you will perform prospective review (prior authorization) admission, concurrent, and retrospective reviews according to established criteria and protocols to determine the medical appropriateness of the clinical requests from providers. You will work closely with Medical Directors and other Cohere Health staff to ensure appropriate cost-effective care by applying your clinical knowledge and critical thinking skills to assess the medical necessity of inpatient admissions, outpatient services and procedures, and provider out of network requests. You will be required to review Commercial, Medicare, and Medicaid lines of business. You will need to be an agile and comprehensive thinker and planner and be able to work in an environment that is in flux. This position offers the ability to make a substantive mark in simplifying the way healthcare is delivered and contributes to an up and coming company with exponential growth opportunity. What you'll do: Review medical necessity for inpatient, concurrent, prior auth, and retrospective cases to ensure appropriate, high-quality care Collaborate with Medical Directors and providers to align on clinical decisions Document reviews accurately and meet production/quality goals Apply MCG, Cohere, and coverage guidelines to ensure compliance and consistency Partner across teams (Operations, Product, Quality, Health Plans) to improve processes and outcomes Identify opportunities for care management or quality improvement programs Support accreditation, regulatory, and quality initiatives What you'll need: Strong communication and collaboration skills across remote teams Customer-focused mindset and ability to stay calm under pressure

Senior Product Designer Team: Product, Research & Design Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The Role At Prolific, our marketplace is rooted in higher learning, and that commitment runs deep. Alongside our work to accelerate the future of AI, we’re continuing to redefine how the world conducts frontier human-centred research in industry and academic contexts. Responsibilities: You will be embedded in a team alongside engineers, product managers, and data scientists as well as very close operational and customer-facing colleagues. You’ll build and advocate for functional, delightful, and disruptive customer journeys that pack a lot of value. You’ll work experimentally and iteratively. You’ll conduct user research independently with the help of our consulting user researchers. You’ll be the person accountable for the product’s customer experience and satisfaction in your domain. Our Culture: Building on our Prolific Principles, we expect colleagues in the Product, Research, and Design Group to demonstrate commercial acumen, reliability, grit, and diplomacy, and to always operate based on trust and empathy – you'll be a champion of these behaviours yourself, and in the culture of your team. Accountability and autonomy are two sides of the same coin, and we expect you to demonstrate both. We care deeply about building an inclusive and diverse team. What you'll be doing Designing meaningful products: Identify and solve a wide range of problems through thoughtful discovery, definition and design. Think strategically: Look beyond the immediate task to connect the dots, shaping the product at a high level, spotting missing pieces across the exp

Senior Product Manager, Cluster Scalability Location: Dublin About the Role MongoDB is hiring a Senior Product Manager to own scalability for the Atlas data platform. Atlas is how the world’s most demanding applications run on MongoDB — from real-time gaming and financial transactions to AI workloads with unpredictable traffic patterns. When those applications grow, slow down, spike, or contract, scalability is the layer that decides whether the customer trusts us to keep running their business. This role owns the end-to-end product experience for how customers scale up, scale down, and horizontally scale their Atlas deployments. That includes vertical scaling (instance tier changes), autoscaling, horizontal scaling (sharding and shard key strategy), and the operational workflows around all of them. You will set the strategy, drive execution with engineering, and be accountable for measurable year-over-year improvements in how reliably and predictably customers scale. We care less about whether you’ve worked on databases before and more about whether you’re the kind of PM who can ramp fast on a hard technical domain, form a clear opinion about what needs to happen, and defend that opinion to senior engineers, field partners, and enterprise CTOs, especially when they disagree with you. Database and scaling concepts are teachable. Judgment, conviction, and crispness are not. Responsibilities Set a clear, opinionated vision and strategy for Atlas cluster scalability and translate it into concrete, prioritized bets each release. Own the end-to-end roadmap for vertical scaling, autoscaling, and horizontal scaling, including the operational and observability surfaces customers rely on during scaling events. Make hard prioritization calls, including saying no to things with real customer or leadership support, and own those decisions and their consequences. Build deep technical understandin

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the Role HackerRank is scaling its Forward Deployed Engineering (FDE) function globally. We are hiring a Director, Forward Deployed Engineering (Global) to set the strategy, standards, and execution bar for this team. This is a hands-on leadership role. You will lead the global FDE function, directly manage FDEs in the U.S., and partner closely with regional GMs in EMEA and APAC. What you’ll do Lead, coach, and grow a team of FDEs that lead customer engagements (pre- and post-sales) to define and deliver solutions. Partner with Sales, Product, Engineering, and Customer Success to shape solutions that solve real customer problems. Work with Product and Engineering to incorporate customer-specific solutions into the product roadmap. Provide hands-on technical leadership across APIs, integrations, and platform capabilities. Elevate how we run demos, proofs of concept, and onsite engagements. Build repeatable playbooks, delivery standards, and best practices to move fast at scale. Who you are A seasoned technical leader with 8+ years in engineering, solutions engineering, or technical delivery, and 2+ years leading high-performing technical teams. Obsessed with operating alongside the team, reviewing designs, challengi