Customer Care Advisor Jobs

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on Our Mission As the Director of Patient Product Marketing, you'll be the strategic voice of the patient inside Zocdoc's Product Marketing organization. Reporting to our VP, Product Marketing, you'll own the overarching positioning, narrative, and GTM strategy for the entire patient-facing portfolio–defining how millions of consumers discover, choose, and come to trust Zocdoc. In this role, you will lead and scale a high-performing team of PMMs, pairing deep market insights with visionary audience strategies that accelerate customer adoption and long-term business growth. By staying ahead of where healthcare is going, you’ll paint a clear picture of the future for patients while helping to shape our product strategy. You will lead our PMM team into an AI-native era—championing automated GTM workflows and modern tool stacks that allow the team to scale efficiently and focus on high-impact work. Your day-to-day is... Owning go-to-market strategy and positioning across our consumer portfolio, serving as strategic partner to design, product, and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MD / VA WHAT YOU'LL DO Develop a real understanding of what drives

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MA / NY / PA WHAT YOU'LL DO Develop a real understanding of what drives ea

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a consultative seller at heart with a passion for helping customers realize the full value of their partnership with Justworks. You thrive in a highly cross-functional role where you collaborate with Customer Success, Support, and product Specialists to deliver seamless and strategic post-sale experiences. You strive to build customer relationships by understanding their needs and what is vital to their business, as well as deeply understand Justworks’ goals surrounding revenue growth and product adoption. You’re comfortable owning a sales process end-to-end and are energized by both revenue impact and customer success. As an Account Development Executive, you are highly organized, process-oriented, and thrive in a fast-paced environment where accuracy, follow-through, and attention to detail matter. You’re a strong communicator who can simplify complex products and processes for customers and stakeholders alike. You’re excited to grow within a dynamic team focused on upselling and cross-selling across our customer base, and you’re motivated by the opportunity to help shape a growing function at Justworks. Your Success Pr

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. Role: As a Senior Quality Engineer - you will play a pivotal role in elevating our quality practices across StarRez communication, Marketplace, System Administration and Maintenance systems. You will be an expert within our product engineering organization, deeply understanding user and product behaviour, customer journeys, business rules, and the systems that support StarRez personas. This role will balance hands-on individual contributor responsibilities with leading, influencing, and coaching your peers. This individual contributor role is for someone who is passionate about seeing systems holistically, has a strong vision for product quality, and is eager to drive the highest standards of customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide and influence our development process. Your role is not to manage a team, but to be a quality champion who partners directly with developers, product managers, designers, support, implementation, and customer-facing teams. You will help teams anticipate risk, clarify expected behaviour, validate business logic, protect the customer experience, and build more robust, scalable, and reliable conference and event prod

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Who We Are: The Infrastructure organization enables Reddit to deliver reliability, performance, and efficiency with a single opinionated technology stack. The Ingestion Platform team within Infrastructure builds a low-code interface for moving data from supported sources to supported sinks, making it easier for teams across Reddit to create reliable, scalable data pipelines without building and operating bespoke infrastructure. Our platform supports streaming and batch data movement from Kafka to destinations such as BigQuery and object storage, and is expanding toward S3/GCS, Apache Iceberg, transformations, deduplication, and additional sinks. We work closely with Data Pipelines, Data Movement, Ads Data Platform, ML Indexing, Flink Platform, Storage, and other partner teams to improve developer velocity, reliability, observability, and operational efficiency. We are looking to hire a Staff Software Engineer to help shape and scale this platform. This is a high-impact role where your technical judgment, customer empathy, and operational mindset will influence the future direction of data movement at Reddit. What You’ll Do: As a Staff Engineer, you will lead the development and evolution of Reddit’s Ingestion Platform. Design, write, and deliver reliable software for distributed data movement across streaming and batch workloads, with a focus on availability, scalability, latency, correctness, and cost efficiency. Own the architecture and evolution of the platform’s control plane and data plane, includ

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the team The Justworks Technology Program Management team advances our mission by leading the complex, cross-functional programs that turn our most important Product and business strategies into outcomes for our customers. Sitting within the Product organization, our Program Managers help teams navigate some of the most complicated challenges facing Justworks — connecting work across FinTech, Healthcare, HRTech, and the technology and operations that power our products. Our Program Managers lead highly collaborative, cross-functional endeavors, bringing together stakeholders across Product, Engineering, Design, Data, Operations, and customer-facing teams to solve problems that extend beyond any single team or roadmap. They deeply understand the business and customer outcomes behind the work, connect threads across teams and priorities, and create the clarity, structure, and alignment needed to move from strategy to execution. By joining us, you’ll be part of an experienced Program Management team with a track record of leading large-scale transformations and strategic initiatives that impact how Justworks builds products, serves

About the Team OpenAI’s Healthcare team is working to ensure that advances in AI meaningfully improve health for everyone. We build AI systems that support patients, clinicians, and healthcare organizations while setting a high standard for deploying AI responsibly in a high-stakes domain. On the Healthcare team, we are building products and infrastructure that bring OpenAI’s capabilities into healthcare organizations and clinical workflows. We serve health care systems, insurance companies, and the broad range of healthcare IT companies. Our products include connecting ChatGPT with healthcare data and systems and building reliable enterprise experiences that can operate within complex security, privacy, compliance, and interoperability requirements. We work closely with product, research, design, security, privacy, GTM, and our healthcare customers to turn powerful AI capabilities into dependable products that clinicians and healthcare organizations use in their everyday work. About the Role We are looking for backend and full-stack software engineers to build the systems behind OpenAI’s healthcare products. You will work across backend services, APIs, data systems, integrations, and product surfaces to connect AI with healthcare workflows and enterprise data. You’ll tackle the technical challenges involved in making these systems secure, reliable, observable, and scalable enough for real-world healthcare environments. This is a product-engineering role for someone who can move between customer problems and complex system architecture, and who is comfortable owning ambiguous problems end-to-end. In this role, you will: Design and build backend and full-stack systems powering OpenAI’s healthcare products. Build services, APIs, and data pipelines that connect OpenAI products with healthcare systems and enterprise data. Develop integrations with electronic health records and other healthcare data sources. Design systems that meet demanding requirements around privacy,

About PostHog PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it. We launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products, including: A suite of analytics and observability tools, including product analytics , replay vision , AI observability , and error tracking PostHog MCP for users and their agents to query and act on their product and business data Data warehouse so users can query product and customer data together using custom SQL insights. We are: Product-led . More than 500K organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive . Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible . Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions . Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient gro

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

About PostHog PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it. We launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products, including: A suite of analytics and observability tools, including product analytics , replay vision , AI observability , and error tracking PostHog MCP for users and their agents to query and act on their product and business data Data warehouse so users can query product and customer data together using custom SQL insights. We are: Product-led . More than 500K organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive . Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible . Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions . Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient gro