Customer Care Jobs

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Education Bachelor degree in business, or any equivalent field of studies The education levels can be replaced by years of experience Experience 2-4 years of experience in a similar role Proven experience in Financial Sector is required Previous experience with Call center (as a Supervisor) Skills Computer Skills: Advanced in Microsoft Office Tools Languages: Fluent in English and Arabic Advanced knowledge of compliance and regulations Core Competencies Self-Actualization & Fulfilment: Proficiency Level – ADVANCED Team Synergy & Development: Proficiency Level - ADVANCED Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED Business Acumen & Diligence: Proficiency Level - ADVANCED Tasks & Responsibilities: Identify and assess Sama’s needs to achieve satisfaction Build sustainable relationships and trust with SAMA representatives through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintain Call Center KPI’s. Follow communication procedures, guidelines and policies What We Offer You We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote,

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback. Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. This is a voice support role based onsite in our new cairo office in Egypt. Your responsibilities Overseeing and assessing customer service st

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify custo

Specialist - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery

We are seeking a dynamic, operational leader to join our Care leadership team as the Senior Director, International Customer Care . In this role, you will shape the long-term, global care strategy for our rapidly expanding international customer base. We are looking for a humble, empathetic, and data-driven people leader who encompasses Toast’s Values and has deep experience building and leading large teams in a fast-paced customer success/support environment. The ideal candidate will have the executive presence to implement a clear vision, drive continuous process improvements, and inspire a high-performing international organization. If you are passionate about customer advocacy, operational rigor, and leading teams through international growth, read on! A day in the life (Responsibilities) Strategic Leadership: Define and execute the international support strategy aligned with company growth objectives, regional customer expectations, and product complexity. Team Scaling & Development: Lead, inspire, and develop a diverse, high-performing international team. Actively recruit and build a strong talent pipeline, while providing mentorship to subordinate leaders to maintain a robust culture of career development and succession planning. Operational Excellence: Own and continuously improve global KPIs, including CSAT, NPS, response/resolution times, SLA compliance, and cost-per-case efficiency across international markets. Process & Tool Optimization: Design and optimize tiered support models, coverage structures, and escalation frameworks. Implement best-in-class tools and automation (AI-assisted workflows, self-service, knowledge bases) to scale support effectively. Executive Engagement: Serve as the senior point of escalation for strategic international accounts. Build trusted, transparent relationships with senior customer stakeholders and work directly with customers when needed to ensure an exceptional experience. Cross-Functional Collaboration: Partner

Specialist - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Analyze collection data to identify trends and develop strategies that

Specialist - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Job Summary We are looking for Spanish Language Specialists who can communicate

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities): Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly, to deliver an exceptional experience to live Toast customers. Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs, so complex technical issues are resolved efficiently and consistently. Act as the face of the Care business to functional leaders across Toast. Bring customer insights and operational data to those leaders to influence and improve processes and policies. Align customer service standards, activities and initiatives across LOBs so they support and improve performance against organizational objectives. Make sure the right systems are in place and in use. Report service metrics, including customer feedback and trends, to senior leadership. Create, communicate and follow through on action plans. Partner with departments across Toast to drive the highest levels of customer success throughout the post-live customer journey. Keep finding new and better ways to delight customers. Build team engagement, professional development opportunities, product training and change leadership as responsibilities evolve. Implement and improve the reports, workflows, dashboards, email templates and other tools the team uses to communicate. Handle customer issues escalated directly from the Senior Leadership Team. Manage the use of Salesforce.com, NetSuite and all related applications. Do you have the right ingredients?* (Requirements) A minimum three-year degree in any discipline 15+ years of overall experience, including significant time in Customer Success, Technical Support or SaaS-based roles 8+ years of people management experi

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

Senior Customer Care Representative — 4 Locations. Apply via Workday.

Associate - Customer Care - Blended 5A — 1901-G-Php: Plaza, Alabang, Philippines. Apply via Workday.

JOIN OUR TEAM As a Senior Customer Care Country Manager , you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanent and based in Munich . WHAT YOU'LL DO Lead, coach, and develop the Front Office team for the DACH market Ensure high-quality, customer-centric service delivery across all touchpoints Monitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management team Act as an escalation point for complex customer cases Collaborate closely with the Quality, Training, Logistics, and Product teams Drive process improvements and implement best practices in Customer Care together with the Content team, utilising AI and automation where applicable YOU COME WITH Solid background in Customer Care with proven leadership experience Proven track record in managing teams and achieving operational KPIs Excellent communication and problem-solving skills High empathy and a customer-first mindset Strong organisational and prioritisation skills in a fast-paced environment Fluency in German and English, both written and spoken WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and co

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Customer Care Manager, you will actively manage a team of agents for the Payments POS Campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Bengaluru, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance. A day in the life (Responsibilities) Manage, coach, and develop a team of Customer Care Specialists/Experts while monitoring attendance, schedule adherence, productivity, and overall performance. Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance. Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases. Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development. Monitor team performance across key operational metrics including CSAT, Quality, P

Service Delivery Manager - Customer Care - Non - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Oversee daily operations of the non-voice customer care t