Customer Care Manager Service Jobs

Customer Care Manager -- Service — MD - Laurel, 14880 Sweitzer Lane. Apply via Workday.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Customer Care Manager, you will actively manage a team of agents for the Payments POS Campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Bengaluru, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance. A day in the life (Responsibilities) Manage, coach, and develop a team of Customer Care Specialists/Experts while monitoring attendance, schedule adherence, productivity, and overall performance. Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance. Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases. Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development. Monitor team performance across key operational metrics including CSAT, Quality, P

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role We're looking for an experienced Customer Care Manager to lead UAE customer care from our Cairo site. This is a role for a strong leader who manages through Team Leaders but knows the operation cold — someone who leads with full context and credibility, never secondhand. You won't get blocked by operational detail, you won't lean on your team to understand your own numbers, and you'll contribute substantively to how the operation runs. You own the effectiveness and performance of the UAE Customer Care Team. You set the standard and hold the team to it. Your role Operational Leadership & Performance Management Provide strategic to the Team Leaders, overseeing the daily output and supervision of operational performance to ensure interactions reflect positively on the company Owns department KPIs, including service level agreements, average handling time, customer satisfaction,..etc. and read the raw contact-center and survey data yourself, well enough to know what's happening without being told. Manage performance and identify gaps, and drive resolution at the team level coaching, reslotting, queue and workflow adjustments within your operation Quality Assurance & Continuous Improvement Par

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ➡️ Mission Join us as a Customer Care Manager to help French solo entrepreneurs get the most out of Qonto's brand-new accounting offer. You'll own their day-to-day questions in Zendesk , working under the guidance of Janita, Lead Customer Service, on a scope you'll help shape from day one. ➡️ What you'll do Own the ticket queue: Answer French solo entrepreneurs' questions by email and chat, and hop on the phone when a topic calls for it. Bridge with our accountants: Take over client requests handed off by our accountants so they can focus on the accounting itself. Build the playbook from scratch: Create FAQs, macros, and better ways of working, since this scope is brand new. Feed insights back to Product: Flag recurring issues so the team fixes the root cause,

Service Delivery Manager - Customer Care - Non - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Oversee daily operations of the non-voice customer care t

JOIN OUR TEAM As a Senior Customer Care Country Manager , you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanent and based in Munich . WHAT YOU'LL DO Lead, coach, and develop the Front Office team for the DACH market Ensure high-quality, customer-centric service delivery across all touchpoints Monitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management team Act as an escalation point for complex customer cases Collaborate closely with the Quality, Training, Logistics, and Product teams Drive process improvements and implement best practices in Customer Care together with the Content team, utilising AI and automation where applicable YOU COME WITH Solid background in Customer Care with proven leadership experience Proven track record in managing teams and achieving operational KPIs Excellent communication and problem-solving skills High empathy and a customer-first mindset Strong organisational and prioritisation skills in a fast-paced environment Fluency in German and English, both written and spoken WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and co

Front Line Manager - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Manage day-to-day operations of the call center, ensuring consistent

Front Line Manager - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Manage day-to-day operations of the call center, ensuring consistent

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities): Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly, to deliver an exceptional experience to live Toast customers. Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs, so complex technical issues are resolved efficiently and consistently. Act as the face of the Care business to functional leaders across Toast. Bring customer insights and operational data to those leaders to influence and improve processes and policies. Align customer service standards, activities and initiatives across LOBs so they support and improve performance against organizational objectives. Make sure the right systems are in place and in use. Report service metrics, including customer feedback and trends, to senior leadership. Create, communicate and follow through on action plans. Partner with departments across Toast to drive the highest levels of customer success throughout the post-live customer journey. Keep finding new and better ways to delight customers. Build team engagement, professional development opportunities, product training and change leadership as responsibilities evolve. Implement and improve the reports, workflows, dashboards, email templates and other tools the team uses to communicate. Handle customer issues escalated directly from the Senior Leadership Team. Manage the use of Salesforce.com, NetSuite and all related applications. Do you have the right ingredients?* (Requirements) A minimum three-year degree in any discipline 15+ years of overall experience, including significant time in Customer Success, Technical Support or SaaS-based roles 8+ years of people management experi

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of Manager, Control Tower Service Delivery (CTSD) is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, you will join our Customer Care organization as a key people leader, driving operational execution, customer excellence, and sustainable growth across your scope of responsibility. You will lead, direct, and optimize a regional team, enabling our customers to optimize their end-to-end supply chains through advanced purchase order (PO) management, booking management, and control tower service solutions. Utilizing your strong freight forwarding expertise and ocean market knowledge, you will drive continuous service improvements to ensure complete customer satisfaction and service delivery in line with global CT standards. Your success is measured by your ability to drive customer retention, maintain best-in-class data quality, optimize the cost-to-serve, and scale high-performing operational teams across Asia Pacific. Your primary objectives are driving high levels of service quali

Job Title Service Network & Technical Operations Manager Job Description Job title: Service Network & Technical Operations Manager Your role: • Consumer Care & Service Network Management: Manage and strengthen the consumer care and authorized service network to ensure high-quality and timely service support. New Product Introduction (NPI) Training: Plan and conduct technical training for service centre teams on new product launches, product features, repair procedures, and troubleshooting. Spare Parts Management: Ensure availability and proper management of spare parts across service centres, including forecasting, inventory monitoring, and resolution of critical shortages. Safety Case Management: Identify, monitor, investigate, and coordinate closure of product/service-related safety cases in accordance with company safety standards and escalation procedures. Technical Product Knowledge: Develop and maintain strong technical knowledge of products, including functionality, installation, troubleshooting, repair, and common failure modes. Service Centre Claim Management: Manage service centre claims related to warranty repairs, spare parts, labour, and other service activities. Ensure claims are accurately validated, processed, and resolved within defined timelines. Service Quality Improvement: Monitor service performance and identify recurring technical issues, driving corrective and preventive actions with relevant teams. Cross-functional Coordination: Coordinate with Product Development, Quality, Supply Chain, Sales, and Customer Care teams to resolve technical and service-related issues. Performance Monitoring: Track key service network KPIs such as turnaround time, first-time fix rate, repeat complaints, claim closure

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary The Care Manager—Registered Nurse is a key member of our Special Needs Plan (SNP) care team, responsible for coordinating care for members who often face multiple chronic medical and behavioral health conditions, as well as various social determinants of health (SDoH) needs. This role involves conducting comprehensive assessments to evaluate members’ needs and addressing SDoH challenges by connecting them with appropriate resources and support services. The Social Worker provides education and guidance to members and their families on managing chronic conditions and navigating the healthcare system. Additionally, the Care Manager develops and implements individualized care plans, monitors member progress, advocates for necessary services, and collaborates with the interdisciplinary care team to ensure optimal health outcomes. Accurate and timely documentation of assessments and interventions is essential, as is participation in team meetings to discuss member status and care strategies. Key Responsibilities 50-75% of the day is dedicated to telephonic engagement with members and the coordination of their care. Compiles all available clinical information and partners with the member to develop an individualized care plan that encompasses goals and interventions to meet the member’s identified needs. Provides evidence-based disease manag

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care. Key Responsibilities Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care. Member Outreach: Utilize all available resources to connect with and engage “hard-to-reach” members. Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs. Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record. Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable h

JOIN OUR TEAM As a Senior Last Mile Manager Southern Europe , you will take complete regional ownership of our end-to-end delivery and returns operations, building and running a premium, failure-proof last mile experience. You will manage carrier performance, rate architecture, and service quality while leading one regional Coordinator and partnering shoulder-to-shoulder with Customer Care. We are looking for a hands-on, field-first leader who builds your own data models and automates repetitive workflows using AI agents to drive continuous improvement. This position is permanent and based in the Robakowo . WHAT YOU'LL DO Own the end-to-end delivery and returns performance across the region to ensure a consistently premium customer experience Build and maintain strong carrier partnerships by leading commercial tenders, rate card negotiations, SLA enforcement, and data-driven reviews Spend approximately one-third of your time in the field conducting driver ride-alongs, auditing hubs, and investigating root causes on-site Develop and deploy self-built AI agents, automated workflows, and SQL data models to handle routine tracking, invoice auditing, and exception alerts Partner closely with Customer Care to establish joint Voice of the Customer routines, shared KPIs, and unified contact-reason taxonomies Lead and develop one Last Mile Coordinator by automating repetitive tasks and focusing their scope on high-value human exception management Drive network innovations including PUDO networks, white-glove services, sustainable low-emission delivery, and streamlined reverse logistics processes YOU COME WITH 5+ years of experience in last mile, transportation, or e-commerce logistics, managing direct carrier relationships, commercial tenders, and a substantial P&L cost line Recognised depth in home delivery networks and complex returns operations, understanding the specific challenges of multi-tier freight handling Advanced proficiency in self-served analytics (SQL, BI tool

JOIN OUR TEAM As a Senior Last Mile Manager Nordics , you will take complete regional ownership of our end-to-end delivery and returns operations, building and running a premium, failure-proof last mile experience. You will manage carrier performance, rate architecture, and service quality while leading one regional Coordinator and partnering shoulder-to-shoulder with Customer Care. We are looking for a hands-on, field-first leader who builds your own data models and automates repetitive workflows using AI agents to drive continuous improvement. This position is permanent and based in the Robakowo . WHAT YOU'LL DO Own the end-to-end delivery and returns performance across the region to ensure a consistently premium customer experience Build and maintain strong carrier partnerships by leading commercial tenders, rate card negotiations, SLA enforcement, and data-driven reviews Spend approximately one-third of your time in the field conducting driver ride-alongs, auditing hubs, and investigating root causes on-site Develop and deploy self-built AI agents, automated workflows, and SQL data models to handle routine tracking, invoice auditing, and exception alerts Partner closely with Customer Care to establish joint Voice of the Customer routines, shared KPIs, and unified contact-reason taxonomies Lead and develop one Last Mile Coordinator by automating repetitive tasks and focusing their scope on high-value human exception management Drive network innovations including PUDO networks, white-glove services, sustainable low-emission delivery, and streamlined reverse logistics processes YOU COME WITH 5+ years of experience in last mile, transportation, or e-commerce logistics, managing direct carrier relationships, commercial tenders, and a substantial P&L cost line Recognised depth in home delivery networks and complex returns operations, understanding the specific challenges of multi-tier freight handling Advanced proficiency in self-served analytics (SQL, BI tools) and d