Customer Communications Director Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Product Marketing Manager on the Product Marketing team within the Consumer & Business group, you'll own the go-to-market strategy for trading products in the Coinbase retail app. This team defines the narrative that Coinbase is the best place to trade across asset classes, from spot to perpetual futures and options. You'll be the connective tissue between the trading product team and marketing, driving trading volume growth through product launches, sharp positioning, and creative growth programs that turn awareness into action. What you'll do: Own the end-to-end trading PMM strategy, translating a complex product suite (perpetual futures, options, margin, spot) into customer-first positioning and messaging that drives adoption. Lead go-to-market for new trading instrument launches on the retail app, including audience strategy, value proposition development, channel planning, creative briefing, and measurement. Drive trading volume growth across the full funnel, partnering with CRM and growth teams to activate awareness campaigns, new product launches, and win-back programs targeting churned traders. Conceive and execute novel engagement programs (trading competitions, incentives, event-driven campaigns) that reach active traders and accelerate adoption of new instruments. Build deep customer understanding across trader segments, from first-time der

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Product Marketing Manager to own enterprise and B2B product marketing for Base , focused on financial markets. The Base Marketing team drives adoption of Base as the default chain for enterprises building onchain. You'll set the go-to-market strategy for institutional use cases, build the proof engine that turns enterprise wins into pipeline, and lead the launches that position Base as the infrastructure layer for onchain trading, lending, and tokenization. What you'll do: Own the enterprise GTM roadmap for Base financial markets, including positioning, messaging, segmentation, and launch strategy across institutional use cases (trading, lending, tokenization). Build a repeatable enterprise proof engine: written case studies, sales-enablement collateral, solution briefs, and flagship video content mapped to priority customer profiles. Lead cross-functional launches with Product, BD, CDP, DevRel, Comms, Legal, and Compliance, translating complex and regulated capabilities into clear narratives for business buyers. Drive competitive and market intelligence for enterprise crypto, bringing the voice of the enterprise customer into the product roadmap. Define and report the metrics that matter - pipeline influence, partner amplification, launch performance, and adoption - then optimize against them. Shape the working model for Base's enterprise marke

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Performance Marketing Manager on the Growth Marketing team within the Consumer & Business group, you'll own Coinbase's global performance marketing program, managing hundreds of millions in ad spend across paid search, paid social, and mobile channels to drive new user acquisition at or above ROI targets. You'll scale our customer base and revenue through data-driven, full-funnel acquisition strategies, building the playbooks and measurement frameworks that connect channel performance to downstream business outcomes. What you'll do: Own end-to-end strategy and execution across global paid performance channels (Google Ads, Meta, TikTok, and mobile UA) to hit aggressive new user acquisition and efficiency targets. Drive a rigorous testing and learning agenda across creatives, audiences, bidding strategies, and landing experiences, translating results into scaled playbooks for global markets. Partner with Data Science and Analytics to design experiments, incrementality tests, and measurement frameworks that connect channel performance to downstream business outcomes. Lead platform relationships with Google, Meta, TikTok, and others, aligning on betas, measurement approaches, and joint growth plans to unlock new capabilities. Build and maintain performance dashboards and reporting with clear visibility by geo, product, and channel, proactively surfacing insights

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Prediction markets are one of the fastest-growing areas in trading, offering traders a way to put money behind their beliefs in sports, politics, and culture. They can be powerful truth signals since traders have financial motivation to be right and there is no third party setting the odds with a built-in edge. As a Product Marketing Manager on the Consumer & Business team, you'll support the Prediction Markets team in growing awareness and adoption of Coinbase's prediction markets product. What you'll do: Own the voice of the customer by immersing yourself in the prediction markets ecosystem and understanding which segments of users are trading which types of prediction markets across sports, politics/economics, culture, and more. Develop growth strategies and tactics for ongoing news and big events (e.g., sports tournaments, elections), ideating, refining, and executing plans using channels like social, email/push, influencers, paid ads, events, and incentives. Lead go-to-market strategy for product and feature launches such as parlays, from planning through execution. Measure and report on the performance of product marketing initiatives to inform ongoing strategy. Think big about the future of prediction markets and how Coinbase can use them to better predict outcomes and bring awareness to those predictions. Required Skills and Experience: 5+ years of market

Perplexity is revolutionizing how companies get work done. We are seeking a Product Marketing Manager to join our team and serve as the strategic bridge between our product reality and market impact. You will architect the external narrative of our products and amplify their value to inspire adoption and drive growth.​ If you have a passion for creating clarity when things are messy, thrive in turning ambiguity into a definitive point of view, and want to build a world-class marketing engine that drives launches as systems rather than events, this role is for you.​ Responsibilities Turn ambiguity into clarity. Transform complex product capabilities into a crisp market point of view, defining not just what we built, but who it’s for, what it replaces, and why it wins.​ Drive launches as a system, not an event. Orchestrate product introductions by defining success metrics and sequencing readiness across teams, ensuring enablement and proof points land simultaneously with the launch.​ Make others materially better at their jobs. Equip customer-facing teams with "talk tracks that close," handling objections and providing competitive intelligence that reflects the actual battlefield.​ Obsess over the customer and the market. Maintain a sharp, real-time view of buyer needs and alternatives, ensuring our narrative remains grounded in truth and provable value rather than empty hype.​ Measure outcomes, not just outputs. Tie messaging and launches to tangible pipeline influence, activation, and retention, running lightweight experiments to iterate fast on pricing, packaging, and positioning.​ Influence without authority. Lead through alignment by pre-wiring decisions, surfacing risks early, and managing trade-offs to keep product, sales, and marketing moving in lockstep.​ Qualifications 8+ years of experience in product marketing, ideally within a high-growth technology company where you have owned end-to-end product launches.​ Proven track record of synthesizing complex tech

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure brand consistency in copy through tone, voice, and terminology. ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ● Developing and implementing a timeline to achieve targets. ● Previous experience in team handling Chat/email Support. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in social media escalations management ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. In this role, you will provide personalized Face-2-Face® training to Acelis Connected Health’s home testing customers on obtaining a finger stick blood sample, operating the PT/INR products and reporting responsibilities. The position of trainer is per-diem and state/city specific. This job description will be reviewed periodically and is subject to change by management. RESPONSIBILITIES: The Trainer will: Remotely set up training appointment directly with the customer/caregiver Travel to the customers home setting within the general geographic location of the Trainer's home Demonstrate and instruct the customer and/or their caregiver on the proper use and care of the PT/INR equipment. Explain test reporting options Communicate and present themselves in a professional manner Accurately document and submit patient training records electronically Maintain communications with Acelis Connected Health by cell phone, email and internet access Utilize secure encrypted email to communicate anything that includes customers PHI Have reliable transportation </u

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! We are seeking a Game Support Representative (Product Replacement) who loves our products and is passionate about customer service! They will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers. This frontline role is currently located at our headquarters in Renton, Washington and requires onsite work 3 days per week, currently Tuesday - Thursday. What You’ll Do as a Game Support Representative: Provide excellent customer service via email through our CRM. Leverage public-facing communications about products we release, and products released via partners. Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience. Process orders for shipping, both domestic and international. Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level. What You’ll Bring: Customer Service: 2+ years experience working in customer service. Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques. Ability to craft clear, custome

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is hiring a Security Officer Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment. Responsibilities of Security Officers include, but are not limited to: Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk. Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately. Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times. Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property Enthusiastically promotes amenities of the building. Maintains accurate knowledge of groups and events that are onsite and happening within the building Promotes team work and quality service through daily communications and coordination with other departments. Develops and maintains positive working relationships with others, and support team to reach common goals. Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests. Appro

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Responsible for supporting the Nursing department by ensuring timely and accurate tracking of Plan of Treatment documents in medical records software. Individual will maximize contact with providers to obtain signatures. Team member will effectively execute the process that is consistent with the management and organizational goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Contacting prescriber offices to obtain fax numbers or prescriber email addresses via phone call Faxing nursing Plan of Treatments to appropriate prescriber fax number or email address Tracking Plan of Treatment details within the patient's electronic medical record. Q and A of Plan of Treatment documents. Obtaining provider signatures on Plan of Treatments. Required Qualifications Minimum one year of related experience in coordinating activities, administrative support functions, and customer service. Effective verbal and written communications skills. Excellent detail orientation and time management skills. Proficiency with Microsoft business software. Preferred Qualifications Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred. Experience obtaining physician signatures on Pl

Condition Management Account Coordinator Location : Onsite in Dubuque, IA. Also accepting remote applicants. HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you! We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated. Essential Functions: Answer participants inquiries Assist participants via email and online messaging Accurately document participant communications Specific Skills: Strong verbal and written skills Detail oriented Pay & Benefits Most Benefits start Day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/ Defined Contribution (1-year waiting period) PTO/ Paid Holidays Company-paid ST and LT Disability Maternity Leave/ Parental Leave Subsidized Parking Company-paid Term Life/ Accidental Death Insurance About Cottingham and Butler’s Health and Wellness Division Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing em

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is hiring a Building Concierge and Lobby Ambassador Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment. Responsibilities of Security Officers include, but are not limited to: Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk. Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately. Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times. Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property Enthusiastically promotes amenities of the building. Maintains accurate knowledge of groups and events that are onsite and happening within the building Promotes team work and quality service through daily communications and coordination with other departments. Develops and maintains positive working relationships with others, and support team to reach common goals. Coordinate transportation (e.g., taxicab, Uber and Lyft pic

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: As our Audio Visual Manager , you are the frontline leader responsible for the daily success of our AV services and team. You’ll guide a group of skilled technicians in delivering world-class support for our global headquarters, ensuring our most critical communications run flawlessly. This role leads a team of technicians to support all corporate events and our 200+ collaboration spaces, including over 100 conference rooms. This position requires a candidate who can effectively manage a technical team, contribute to departmental strategy, has a blend of live event expertise, proactive system monitoring, and technical installation skills to ensure all AV systems are designed, implemented, and operated to the highest standard. What You'll Do: Oversee the team’s technical support for onsite and offsite corporate events hosted by Bandwidth. Manage the daily support and operational readiness of over 200 collaboration spaces, including Google Meet, Microsoft Teams, and Zoom rooms. Contribute to the annual budget process by providing suggestions for equipment replacement, SaaS renewals, and labor needs. Develop and implement team-level AV processes and procedures to ensure consistent service delivery for all conferencing and event platfo

Position Overview Diligent’s continued success and growth depends on not just setting a high bar of client satisfaction, but also of employee experience. We are seeking a proactive Office Manager to join our team in Guadalajara. The office manager works closely with the employees and the local leadership teams to ensure a smooth operation of day-to-day tasks, provide employee support, and manage administrative duties. This is the perfect opportunity for an individual who loves to roll their sleeves up and support various initiatives and projects, is meticulously organized, analytical, and is passionate about being part of the growth of our organization, with a focus on the office site. Key Responsibilities Manage the entire office space, including workspace allocation, working closely with recruitment and IT to align on new joiners. Support office engagement initiatives, working closely with the local culture club/Site Lead in building engagement programs. Act as the people manager for reception staff, providing day-to-day supervision, and performance support. Manage security and access control, reviewing daily reports, and assisting with special requests. General mail duties, collecting tax notices, incoming bills, memos, AP and AR communications, and distributing them appropriately. Order office supplies, snacks, and beverages on a weekly basis, keeping track of spending, and managing office expenses. Support the executive leadership, whether it be catering, diary management, travel or general office support. Coordinate catering for departmental lunches and non-executive meetings. Coordinate events and schedule conference rooms. Be the point of contact for all building and property management communications. Regularly review and update building emergency preparedness and evacuation procedures. Be the point of contact for all vendor engagement; managing cleaning services, furniture repairs, and other ad hoc services across a wide range of of

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Product Operation Specialist 1. About the job Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale. The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. This position plays a vital role in ensuring Twilio’s phone number experience remains best-in-class. Responsibilities In this role, you’ll: Wear the Customer’s Shoes : Champion the customer experience by managing inbound porting req