Customer Communications Director Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Front End Operations Supervisor is responsible for leading a team of approximately 20 employees and overseeing the day-to-day operations of mail intake, document processing, and workflow management. This role provides direct supervision, coaching, and performance support through regular one-on-one meetings, team communications, and operational oversight to ensure service levels and business objectives are met. Key responsibilities include managing the daily workload associated with in-house printing, returned mail processing, document scanning, check handling, and mail indexing activities. The Supervisor is responsible for monitoring work queues, balancing resources, addressing operational issues, and ensuring timely and accurate processing of all incoming and outgoing work. This person serves as a primary liaison with the mailroom vendor, coordinating the receipt, processing, and distribution of incoming mail. The Supervisor partners with internal and external stakeholders to identify process improvement opportunities, resolve service issues, and ensure operational efficiency across all front-end mail operations. Additionally, this role supports departmental initiatives and special projects, assists with process documentation and workflow enhancements, and contributes to the implementation of operational improvements designed to increase productiv

The Best Players Need the Best People. The Manager, National Sales & Service leads the PGA Tour’s centralized entry-level sales department (formerly known as Inside Sales), with responsibility for driving event revenue while developing the next generation of sales professionals across the organization. The position oversees recruitment, training, coaching, and performance management for the National Sales & Service team and is responsible for executing strategic B2B and B2C sales campaigns that support PGA Tour-operated and co-sponsored events. Success in this role is measured by revenue growth, team development, and the successful advancement of associates into revenue-producing positions throughout the PGA Tour. Primary responsibility includes recruitment, development, and supervision of the National Sales & Service team. QUALIFICATIONS Bachelor’s degree in Sales, Marketing, Communications, Business Administration, or equivalent experience in related field Five to seven years prior experience in sales, sports, customer service or entertainment preferred. Prior supervisory skills preferred Advanced computer skills required, including proficiency in Salesforce, TM Archtics, and Microsoft Office Excellent customer service and int

Position Overview Diligent’s continued success and growth depends on not just setting a high bar of client satisfaction, but also of employee experience. We are seeking a proactive Office Manager to join our team in Vancouver. The office manager works closely with the employees and the local leadership teams to ensure a smooth operation of day-to-day tasks, provide employee support, and manage administrative duties. This is the perfect opportunity for an individual who loves to roll their sleeves up and support various initiatives and projects, is meticulously organized, analytical, and is passionate about being part of the growth of our organization, with a focus on the office site. Key Responsibilities • Manage the entire office space, including workspace allocation, working closely with recruitment and IT to align on new joiners. • Support office engagement initiatives, working closely with the local culture club/Site Lead in building engagement programs. • Act as the people manager for reception staff, providing day-to-day supervision, and performance support. • Manage security and access control, reviewing daily reports, and assisting with special requests. • General mail duties, collecting tax notices, incoming bills, memos, AP and AR communications, and distributing them appropriately. • Order office supplies, snacks, and beverages on a weekly basis, keeping track of spending, and managing office expenses. • Support the executive leadership, whether it be catering, diary management, travel or general office support. • Coordinate catering for departmental lunches and non-executive meetings. • Coordinate events and schedule conference rooms. • Be the point of contact for all building and property management communications . • Regularly review and update building emergency preparedness and evacuation procedures . • Be the point of contact for all vendor engagement; managing cleaning services, furniture repairs, and other ad h

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Product Operation Specialist 1. About the job Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale. The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. This position plays a vital role in ensuring Twilio’s phone number experience remains best-in-class. Responsibilities In this role, you’ll: Wear the Customer’s Shoes : Champion the customer experience by managing inbound porting req

About us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role As a Collection Specialist , you will be responsible for managing and recovering overdue payments from customers in the KSA market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities. Your Responsibilities Attempt 300-350 calls on a daily basis. Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments. Accurately document all customer interactions and update CRM systems in real-time. Escalate unresolved or high-risk cases to the team lead or concerned departments. Ensure all communications are compliant with SAMA collection guidelines and Tamara's internal policies. Meet daily and monthly collection targets and maintain high customer satisfaction standards. Can work as per the defined collection shifts starting as early as 8:00 AM KSA time. Should be comfortable working in rotational shifts. Your expertise Bachelor's degree (preferred but not mandatory). 1–2 years of experience in debt collection, customer service, or telecalling roles. Good understanding of collection tactics to convince the customer Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino. Strong convincing, persuasion, and problem-solving skills. Familiarity with CRM tools and dialer systems is preferred. Understanding of MS E

Leidos has an exciting career opportunity for a Network Engineer at Joint Base Pearl Harbor-Hickam (JBPHH). The network engineer provides the PA-ESC Network Administration support services; administers the configuration and performance of network assets at the PA-ESC and ensures network infrastructure connectivity through network management toolsets and administrative functions. Possess an advanced level of technical expertise in these toolsets and maintain the appropriate level of networking engineering certification Primary Responsibilities Advanced and complex analysis of network and system performance to include the advanced evaluation of network architecture design and configurations with specific expertise in network data transfer protocols and Cisco, Brocade, SolarWinds, and other network management tools. Designing, recommending, and implementing the resolution of complex hardware and or software solutions of multiple operating systems to maximize network performance. Must have current knowledge of DoD Information Security Policies and Programs for COMPUSEC and INFOSEC, multi-level security, and emerging information warfare concepts, and understanding of military operations, organizations, and operational information requirements in peacetime, crisis, and war. Setting up, maintaining, and configuring TDL equipment, interfaces, and connections to AEHF, HF, UHF, SATCOM communications systems and associated cryptographic equipment Basic Qualifications Bachelor's degree in engineering, computer science, or a related scientific field, a CCNA or BCNP certification 8 years’ experience in C4I related activities and maintaining classified networks Understand military operations, organizations, and operational information requirements Demonstrate an ability to analyze problems and identify solutions methodically and proactively TS/SCI Clearance required IAT Level III

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job. You’ll also gain exposure to security-adjacent tasks relevant to IT support operations. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Learn and assist in providing customer service and technical support for our employees Shadow and support laptop deployment as part of onboarding and refresh cycles Shadow and support laptop collection and account deactivation as part of employee offboarding cycles Participate in new hire orientations to understand policies, best practices and services used within Datadog Assist with general ticketing, account management, and basic troubleshooting under supervision Help maintain hardware and software inventory Contribute to documentation creation and maintenance Observe and support unified communications setups in conference rooms and common areas Participate in team meetings and knowledge-sharing sessions Gain exposure to deployment and security-related projects Support multi-factor authentication (MFA/2FA) setup and troubleshooting for employees Observe and support endpoint device enrollment using mobile device management (MDM) tools Gain familiarity with access management principles, including the processes used to grant, review, and revoke employee access Assist in following established procedures when responding to bas

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are looking for a Senior Enterprise Account Executive to be based in Netherlands. You will be in charge driving major enterprise accounts, establish relationships and provide direct touch across all levels of the end customer, engaging with the top SI. Your ability to penetrate new customers and organizations within your assigned accounts is essential to your being successful in this role. Cross-functional teams from Appian Marketing, Business Development, Customer Success and Solution Consulting functions provide support and tools for you to use to attain and exceed sales performance goals. What you’ll be doing: Run the strategy for the Enterprise customers in Netherlands & Benelux - across multiple industries (including FS) Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge Resolve if the customer has a valid business need for Appian platform and Customer success services. Discuss business drivers and value with relevant decision makers also on C-Level Build and strengthen your business relationship with existing accounts across all hierarchies; follow-up to ensure all their post-sales needs are being met Recommend marketing strategies Provide status information including forecast/pipeline information Identify Appian customer references that can be utilized when reference selling What we need to see: Experience in influencing Digital transformation, Customer services, Customer experience initiatives at Cx0 level and consulting partners Excellent verbal and written communications skills; presentati

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their Acentria team in Apex. NC . Job Summary: The Employee Benefits Account Manager is responsible for the delivery of exceptional service to our employee benefit clients. This individual will be responsible for managing the client’s policy renewals, adding new policies, implementing additional resources specific to the clients' needs, and maintaining the overall retention of the business. Essential Functions: Generally functions independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modifications to clients’ coverage. Provides exceptional customer service for assigned accounts, including correspondence and communication with customers, producers and insurance carriers. Partners with producer on new/renewal business strategy including the coordination of roles and the obtaining of information. Independently add new policies to fit clients' needs. Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Ensures that policies are delivered and/or mailed to client in a timely manner. Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducting face-to-face meetings with clients and their employees as needed. Interacts with others effectively and professionally by utilizing excellent communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency. Maintains current knowledge of industry trends, new product information, legislation, coverages and technology. Provides guidance and direction to account associates and less experienced account managers as needed. Overtime work, as needed. Other dutie

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Success Executive to join our Sales team in Cologne! YOUR IMPACT Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person. Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness. Understand clients’ objectives and deliver solutions by developing client-specific growth strategies. Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation. Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates. Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals. Analyze client data; share

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Success Executive to join our Sales team in Berlin! YOUR IMPACT Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person. Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness. Understand clients’ objectives and deliver solutions by developing client-specific growth strategies. Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation. Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates. Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals. Analyze client data; share

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Success Executive to join our Sales team in Berlin! YOUR IMPACT Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person. Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness. Understand clients’ objectives and deliver solutions by developing client-specific growth strategies. Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation. Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates. Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals. Analyze client data; share

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Billing Operations Analyst. Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives the Twilio Magic They also have: Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service. Responsibilities In this role you’ll: Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Phone Numbers Operations Specialist . About the job We are seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers. Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Learn and devel

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Operations Specialist. About the job This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Responsibilities In this role, you’ll: Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false pos