Customer Excellence Agent Jobs

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for millions of people across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Customer Excellence Agent you'll join the Customer Excellence team based in Copenhagen, reporting to Emma and Teresa, working to make every customer interaction feel like the best part of being a Lunar customer. What will you do? Be the voice of Lunar — handling customer calls and emails, helping customers with everything from app questions to account issues, always aiming to turn a frustrating moment into a positive one. Hit meaningful targets across both quality and efficiency — including talk time, message resolution, and CSAT — because we care about doing this well, not just fast. Collaborate actively with your team, sharing what you're learning, supporting your colleagues, and helping the whole team get better together. What are we looking for in you? Full professional proficiency in Danish (written and spoken) is a hard requirement for this role, as is solid working English. Genuinely energised by talking to people, including when the conversation is difficult

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Implementation Specialist We are looking for an experienced Implementation Specialist to guide customer enablement and product adoption for Smartsheet customers by delivering fixed fee, fixed scope services packages. As an Implementation Specialist, you will work closely with the Customer and Account Teams to achieve successful implementations of sold Packaged Services. You will ensure customers have the best experience whether they are new to Smartsheet or mid-journey and looking to enhance their experience. Your primary role is to expedite adoption, bolster retention and identify expansion opportunities. This full-time position reports to a Manager of Solution Services based in Costa Rica. You Will: Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform Collaborate with customer stakeholders to drive timelines, manage scope, and change requests Design, demonstrate, and build Smartsh

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Role Overview: As the Sr. CE Program Manager, you will serve as a strategic partner to the Sr. Director, Customer Adoption Programs & Strategy in leading customer excellence programs. This role combines day-to-day program management with strategic planning, cross-functional collaboration, and performance analytics. You will drive strategic customer experience initiatives, evaluate new tools and processes, own performance reporting, and build frameworks that inform how we optimize for adoption, retention, and customer value. This role requires both tactical execution excellence and the ability to think strategically about how business changes impact our customer experience programs, while partnering closely with BI, Customer Success, Scale, Product Marketing, and other teams to deliver unified customer experiences. You Will: Strategic Leadership & Representation Represent the customer experience in field meetings and cross-functional forums, ensuring customer experience strategies align with broader Customer Success objecti

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Toast is looking for a Senior Director, Customer Care Operational Excellence to own how our customer support organization operates, end to end. This is a build-and-run role: you will design (and continuously redesign) the people, process, systems, and data that determine whether every customer, from our smallest SMB accounts to our largest Enterprise relationships, gets a fast, effortless, high-quality resolution. This role sits at the center of our AI transformation of Support operations, evaluating, implementing, and scaling AI across chat, voice, and agent-assist workflows, while also owning the fundamentals: workforce planning and capacity, quality and performance measurement, and a closed-loop voice-of-customer program that feeds directly into our product and engineering roadmaps. You will lead a team, and this is a hands-on role: you're expected to get into the details, run point on hard problems personally, and build things yourself when needed. Support Operating Model: People, Process & Systems Own the end-to-end design of how Support operates: org structure, staffing model, tiering/routing, escalation paths, and channel model (chat, email, phone, self-service, community), and continuously refine it as the business scales. Build and run t

The Team As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Role Summary As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing y

Sr. Associate - Customer Care - Sales & Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at

Sr. Associate - Customer Care - Sales & Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’l

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’l

Req ID: CSQ327R55 Location: UAE You will be based in the UAE and should be willing to relocate there or remain there. Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering , you will lead a high-performing team of Forward Deployed Engineers and AI Engineers at the forefront of this transformation. Partnering with Databricks' most strategic enterprise accounts, you will shape how leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. The impact you will have: Drive regional performance targets including billa

CSQ427R211 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence—and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering for Singapore, you will lead a high-performing team of Forward Deployed Engineers and AI Engineers at the forefront of this transformation. Partnering with Databricks' most strategic enterprise accounts, you will shape how Australia’s leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with ASX100 enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. This role will report to a Sr. Manager, Forward Deployed Engineering. The impact you will have: Drive regional performance targets—including billable u

(REQ ID: CSQ427R209) Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering , you will lead a high-performing team of Forward Deployed Engineers (FDEs) at the forefront of this transformation. Partnering with Databricks' most strategic enterprise customers, you will shape how leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. The impact you will have: Oversee regional performance targets, including billable utilisation, team growth, and hiring, while championing delivery excellence and customer success across the FDE

CSQ227R53 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering , you will lead a high-performing team of Forward Deployed Engineers (FDEs) at the forefront of this transformation. Partnering with Databricks' most strategic enterprise customers across Communications, Media, Entertainment & Gaming (CMEG), you will shape how leading organizations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernization programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. The impact you wil

CSQ327R50 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence—and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering for NSW, you will lead a high-performing team of Forward Deployed Engineers and AI Engineers at the forefront of this transformation. Partnering with Databricks' most strategic enterprise accounts, you will shape how Australia’s leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with ASX100 enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. The impact you will have: Drive regional performance targets—including billable utilisation, team growth, and hiring—while championing delivery excellence and custo

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Operations Excellence Senior Program Lead on the CX Operations Excellence team, you'll own and optimize the workflows, routing logic, and agent tooling that power Coinbase's global Customer Experience operation. This team designs the CX operating system, covering end-to-end workflows, SOPs, routing, and tooling across Scaled Operations and Premium and Wealth, directly tied to CSAT, retention, FCR, and handle time. You'll turn ambiguous, multi-year CX goals into a clear portfolio of programs that measurably improve quality, efficiency, and the Specialist experience across in-house and BPO sites worldwide. What you'll do: Own program strategy for broadly scoped CX operations initiatives, translating business problems into structured plans and driving execution from discovery through global rollout while managing trade-offs between time, scope, and cost. Design and optimize