Customer Experience Agent Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role We are seeking a Senior Product Manager to drive the vision, strategy, and execution for a key product area within the Auth0 Identity Security product line, with a focused mandate on the rapidly evolving domain of Agentic Security. This role sits at the intersection of product strategy, cross-functional leadership, and agile execution — requiring someone who can both shape long-term direction and deliver with precision. We are the team that builds solutions that protect our customer’s Auth0 environments. Our group delivers features such as attack protection, bot detection, adaptive MFA, identity security for AI Agents and related analytics / insights on the effectiveness of our solutions in thwarting attacks from bad actors. The ideal candidate brings direct, hands-on experience in agentic security product management, with a deep understanding of how AI agents are built, orchestrated, and secured. This includes practical knowledge of agentic workflows, MCP servers, agentic tooling, and their use through productivity applications such as Claude Code. A core focus of this role is runtime security & AI agent classification: building real-time detection, behavioral analysis, and protection capabilities for agentic systems. The successful candidate will have command of the OWASP Top 10 for Agentic AI attack vectors and mitigations, and will bring experience in identifying and responding to threats such as prompt injection, agent intent anomali

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We’re looking for a Staff Forward Deployed Engineer who’s excited to build with the engineers using the AI computers Tenstorrent makes. You will create continuity between customers, engineering, and AI inference service products. This is an engineering role first: you contribute production code, operate deployments, and you can explain a trade-off to customer leadership as clearly as to core engineering teams. This is a high-autonomy role with direct customer impact. This role is remote, based out of North America, with preference near one of our main hubs: Santa Clara, CA; Austin, TX; or Toronto, ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are You understand how accelerator compute, memory, and networking topology constrain AI workloads, and don't treat hardware as a black box. You're an early adopter of AI for your work from coding to building agentic workflows that multiply your impact. You work directly with customers to understand their challenges and provide effective solutions. You are comfortable debugging across the full inference stack: from failing requests, through the serving layer, down to OOMs or kernel dispatch if n

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the role We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms Key Responsibilities Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues. Work directly with engineering, operations, documentation, and product teams to res

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers. How You’ll Do It Claims Technical Management: Independently handle all aspects of the workers’ compensation claims from set-up to closure. Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change. Mitigate claim exposure while achieving the best outcome. Determine timely and accurate compensability decisions within statutory requirements. Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices. Timely administration of statutory medical and indemnity benefits throughout the life of the claim. Comply with all applicable statutory guidelines, rules, and regulations. Control legal activity with defense counsel through the litigation process while managing legal fees and costs. Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement. Claims Customer Service: Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations. Ass

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Customer Service Representative on the Commissions Phone Team, you play a critical role in supporting Aetna's agent community by serving as a trusted resource for commission-related inquiries and agent support. You will assist agents through phone, email, and written correspondence, providing accurate information, researching concerns, and resolving issues related to commissions, statements, payments, and agent records. In this role, you will engage with agents to understand their needs, educate them on commission processes and policies, and guide them through available tools and resources. Inquiries are often complex and may require independent research, critical thinking, and collaboration with internal business partners to ensure timely and accurate resolution. You will build strong relationships with agents, field sales teams, and internal departments while delivering exceptional customer service and a positive agent experience. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and the capacity to navigate multiple systems in a fast-paced environment. Our department has a strong history of growth and fosters a supportive, collaborative, and positive work culture. If you have a strong work ethic, a customer-focused mindset, and a desire to learn and grow, we invite you to join our team and help supp

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are seeking a Benefits Partner to support the administration of our benefits and leave programs. This role requires a blend of hands-on administration and oversight to ensure our programs are competitive, compliant, and aligned with our company goals. This role is part of the Global Benefits team, reporting to the Manager, Benefits. You will Oversee the end-to-end administration of all US leave of absence and accommodation programs, including FMLA, ADA interactive process, and state-specific statutory programs Support and coordinate benefit programs, including but not limited to administering health insurance, our 401(k) plan, spending and reimbursement accounts, and life insurance Perform audits of benefits-related data, identifying, escalating, and improving process efficiencies and ensure the accuracy of the HRIS (Workday) and other vendor systems Resolve employee inquiries regarding leaves of absence, benefits enrollments, life events, and general questions while providing a positive customer service experience Support relationships with vendors and brokers, including new and existing service agreements in partnership with internal Procurement and Legal teams Deliver consistent project management support for annual benefit activities such as open enrollment, renewals, and plan audits; as well as cross functional programs Report on utilization, cost, and other notable trends for various levels of leadership Analyze market trends and compare to our current offerings to ensure we remain competitive Collab

About Team & About Role: Rubrik is looking for a Sales Executive with deep experience in agentic technologies to lead revenue generation for our new product incubation team, RubrikX. As GTM Sales Lead, you will own product line revenue targets by driving the corporate go-to-market strategy and leading key account sales activities. You will evangelize, position, and close deals for Rubrik Agent Cloud—the industry's leading agentic AI governance and security platform—across a mix of enterprise and strategic customers throughout North America. What You'll Do: Provide sales leadership and direction to Rubrik sales teams developing and positioning Rubrik's Agentic offerings. Serve as a trusted business advisor to customers and act as the agentic AI go-to-market expert when positioning Rubrik's cloud capabilities to key accounts. Lead sales calls and executive conversations, gather and analyze customer feedback, and identify market trends. Qualify and manage sales opportunities regarding budget, decision-making process, competition, and timeline, driving deals to close. Maintain a consistent cadence with product management to ensure the roadmap aligns with customer demand and market feedback. Help develop marketing and sales collateral to ensure messaging aligns with customer needs and market positioning. Deliver sales enablement to Rubrik, channel, and alliance partner sales teams. Cross-functionally drive adoption of Rubrik Agent Cloud throughout Rubrik and the broader agentic AI ecosystem. Preferred Qualifications: 5+ years of quota-carrying sales experience with a proven track record of exceeding revenue targets. Additional preference for experience selling AI, Cloud, Security technologies that focus on observability and /or governance. Driven and desirous of success, highly energetic, with a strong hands-on, "can do" approach. Fundamental business and market knowledge of large language models, agentic AI, and agent builder technologies, sufficient to sell into te

Overview LaunchDarkly is seeking a creative and experienced Product Manager to lead our end-to-end data products, from SDK data ingest through our data platform to the customer-facing observability, metrics, and experimentation experiences built on top of it. You will own the vision and strategy for this entire pipeline as a coherent product, ensuring the data customers send us is trustworthy, timely, and transformed into experiences that help them ship better software. The ideal candidate has a deep understanding of data infrastructure, observability/analytics, and how customers and their agents consume and work with software delivery data. Responsibilities Define and lead the product vision, strategy, and roadmap for LaunchDarkly's end-to-end data products, spanning SDK event ingestion, our data platform, and customer-facing data products, ensuring alignment with company goals and customer requirements. Own the strategy for AI-powered analysis of our data and the agent experience of our data products: how AI surfaces insights, anomalies, and recommendations from software delivery data, and how our data is modeled, exposed, and made consumable so that AI agents are first-class consumers alongside humans. Own the product strategy, platform definition, and GTM for our data products. Treat the data pipeline as a single product: drive coherence across ingestion, processing, storage, and consumption so that every downstream experience (analytics, experimentation, insights, integrations) is built on a reliable, well-modeled foundation. Collaborate with engineering, design, marketing, and sales teams to deliver high-quality products that meet customer needs. Monitor industry trends and competitor products to stay ahead of the curve. Act as the voice of the customer, ensuring their needs and pain points are addressed in all product decisions. Partner with marketing and cross-functional teams including sales, customer success, and support to define Go-To-Market plans

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Specialist you are at the forefront of helping those developers create. On a given day, you’ll help our customers navigate billing questions, manage their accounts, and get the most out of Replit. You'll be the voice of our users, bubbling up patterns and feedback to Replit's Product and Engineering teams so we can keep improving. We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Directly contribute to and maintain the Support’s Team's Knowledge Base Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving resolution across stakeholders. Help shape and refine support processes as the team and product continue to grow Required skills and experience: 4+ years of customer support experience Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows Excellent communication skills and a proactive approach to asking questions and resolving ambiguity Ability to work efficiently in fast-paced, high-volume support environments Strong time management and ticket triage skills Comfortable working in a metrics-driven environment Able to work independently while colla

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - United Arab Emirates About the role: We’re looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform. You’ll operate independently with global teammates and will play a critical role in main

Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including frontier model training, enterprise adoption, defense applications, and autonomous vehicles. Our mission is to develop reliable AI systems for the world's most important decisions. Scale's evaluation and data products shape how the industry trains and measures frontier models. Our benchmarks and leaderboards influence model development and purchasing decisions across the AI ecosystem, and our data and environments help leading labs build what comes next. These roles are deeply cross-functional. You will work across AI Product Management, ML Research, Engineering, Operations, and Go-To-Market teams, and directly with frontier AI labs and enterprise customers, representing Scale as a thought leader in how models are trained and measured. Whichever portfolio you own, you will own it end-to-end: strategy, roadmap, infrastructure, governance, customer adoption, and business impact. PMs here operate with significant autonomy, ship frequently, and are expected to be deeply analytical and hands-on. The ideal candidate combines strong product judgment, technical fluency, operational rigor, and customer-facing experience, with a passion for turning emerging model capabilities into scalable products. Open Roles Senior AI PM, Coding: Own Scale's Coding portfolio, built on SWE-Bench Pro (which cut frontier scores from 70%+ to roughly 23%), SWE Atlas, and our FrontierBench contributions. You'll decide what comes next as agents saturate current tasks, and turn that benchmark credibility into revenue from SFT and preference data, RL environments, and agentic coding evals. You'll also own the coding infrastructure roadmap and our expert network of professional software engineers. This role requires hands-on software engineering depth. Senior AI PM, Leaderboards: Own and scale the SEAL Leaderboard portfolio across all of Scale's domains, turning cutting-edge evals into truste

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. You will work closely with Account Executives (AE), and you will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this 4-6 years of customer facing experience in a sales engineering (pre-sales) role Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer Create and architect generative AI experiences for our customer’s end users Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value Communicate complex technical concepts clearly to diverse stakeholders, includi

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this 4-6 years of customer facing experience in a sales engineering (pre-sales) role Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer Create and architect generative AI experiences for our customer’s end users Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value Communicate complex technical concepts clearly to diverse stakeholders, includi

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this 4-6 years of customer facing experience in a sales engineering (pre-sales) role Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer Create and architect generative AI experiences for our customer’s end users Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value Communicate complex technical concepts clearly to diverse stakeholders, includi