Customer Experience Systems Senior Associate Jobs

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. For every enterprise ready to harness the power of the AI Data Cloud, there lies a complex web of legacy systems that can take years and millions of dollars to untangle. The Migrations team is tasked with a mission of strategic importance: to turn this multi-year roadblock into a streamlined, intelligent, and automated experience. We believe Generative AI is the key. We are building products that don't just move data, but understand and rewrite the logic of entire data applications. We're seeking a structured, technically grounded Senior Product Manager to own several key features and capabilities within this charter. You will bring product insight and clear execution to our GenAI-powered engine, ensuring your projects directly align with Snowflake's higher-level growth goals. AS A SENIOR PRODUCT MANAGER, YOU WILL : Own Feature Direction & Alignment: Provide clarity, conviction, and insight for your owned features. Ensure your roadmap and projects directly align with the broader company strategy and migration goals. Balance Technical Constraints: Deeply understand customer migration needs (such as data types, ETL pipelines, and post-migration validation). Weave technical constraints into product decisions, carefully balancing engineering effort, customer value, and feas

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a member of our team, you will be responsible for developing the technical roadmap for a customer’s implementation, and leading them through it every step of the way. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch Guide customer onboarding through co-development working sessions and assist when they run into roadblocks Write automation and design architecture for deployment templates Manage the operation of implementation projects Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience Who You Are: Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems Hands-on experience with cloud platforms (AWS, Azure, GCP) and compute technologies (EC2, serverless, VMware, VMs, Docker, Kubernetes). Experience with Config Management, IAC and CI/CD tools, including Ansible, Puppet, Terraform, Chef, Jenkins, Circle CI, GitHub Actions, Azure Pipelines, etc… Experience programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc Background in security operations, including SOC management, SIEM tooling (e.g. Splunk Professional Services), and designing or supporting zero-trust networking architectures Successful track record with 6+ years exper

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other Engg teams to deliver secure, compliant, and scalable AI-powered support. Our work provides the trusted and accurate automated and agent-assisted experiences—helping customers get answers faster while enabling human agents to resolve cases more effectively. We are hiring an IC5 Machine Learning Engineer to drive the evolution of our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will lead the design and implementation of a sophisticated unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is pivotal in managing complex state transitions, context sharing, and intent routing across a distributed environment. You’ll thrive here if you enjoy high ownership, architecting complex hand-off logic between disparate LLM frameworks, and building reliable AI-enabled products that are fast, measurable, and scalable. What you'll do: Architect and deploy the orchestratio

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our

ChIDEO BxD Designer IDEO Chicago is in search of a Senior Business Designer who will frame complex business problems, translate insights into viable growth opportunities, and drive ideas toward real-world activation. The role: At IDEO, we help clients move forward when the path isn’t clear — whether driven by ambition, responding to disruption, or breaking out of entrenched ways of working. As a Senior Business Designer, you’ll help teams and organizations turn bold ideas into viable, real-world outcomes — shaping new products, services, and ventures while building the business models, strategies, and pathways to bring them to market. Working across the spectrum from insight to execution, you’ll use business tools, systems thinking, entrepreneurial creativity, and strategic analysis to drive competitive advantage and strategic growth for our clients. The right person for this role has strong business acumen and strategic instincts, with experience in growth strategy, product management, go-to-market execution, or venture creation. They’re comfortable navigating ambiguity, working with multi-disciplinary teams, influencing senior stakeholders and building conviction for new ideas. They quickly understand how a business creates and captures value, connecting market insights, customer needs, and financial drivers into compelling strategies — moving work forward with the right balance of rigor and creativity to drive real impact. Why is this role important for IDEO’s work? Business Designers make the biggest impact by turning ambiguity into clarity and connecting insights to commercially viable opportunities. Their skillset is critical to our work because they bring together strategy, business decision making, market understanding and business model thinking to help clients create and capture value. We count on them to move work beyond ideas into action and provide clear, informed pathways for winning investments. Once here you will: Creatively problem-solve

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: The Marketplace team, part of the Economy org, owns the platform and infrastructure that supports the Avatar customization and Avatar Marketplace within Roblox. As a Senior Engineer on our team, you will lead the work on building personalized and streamlined shopping experiences for over 100M users within Roblox. Beyond this scope, you will be involved with several additional areas also owned by subteams such as: Avatar Identity Scaling and Serving Avatars to tens of millions of users on the platform Building new Avatar customization features and continuously improving user experience Driving users and creators towards high-quality, high-fidelity Avatars that will shape Roblox’s look and feel going forward The systems above power the engine APIs that enable developers to monetize their games on Roblox, earning hundreds of millions of dollars per year, while processing billions of transactions. The ideal candidate is passionate about understanding customer needs, optimizing performance, and delivering exceptional user experiences. You Have: 3+ years of professional experience in software development Proficiency in one or more programming languages such as C#, Go,

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Vendor Monitoring Data team focuses on gathering external data and conducting risk analysis as part of Vanta's Vendor Risk Management (VRM) product. Our work provides comprehensive insights that help customers mitigate third-party risks effectively. As a Senior Fullstack Engineer, you'll drive complex projects across our technical stack while mentoring our talented engineering team. This role offers a unique opportunity to delve into a hyper-focused subject area: external attack surface scanning. You'll tackle unique technical challenges and contribute directly to Vanta's impact by helping customers continuously and comprehensively monitor risks across their vendor supply chain. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We're growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Fullstack Engineer, Vendor risk management at Vanta: Identify, scope, and lead large technical projects, laying the groundwork for core products to evolve and scale into highly performant, reliable, and customizable systems Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Engineer sophisticated monitoring and alerting systems to guarantee the reliability, speed, and integrity of our security data pipeline. Collaborate with security researchers to rapidly deploy new scanning techniques and

We're building AI Teammates: agents that work like actual users in Asana and integrated apps. They triage bugs, respond to requests, draft project briefs, conduct research, and handle complex knowledge work across your team's workflows. Unlike chatbots, Teammates are shared team resources that build memory and context across all executions. They get smarter as you and your colleagues work with them. Currently in beta with Fortune 500 customers, AI Teammates represents Asana's shift from tracking work to getting work done. We're looking for an Engineering Manager to lead the Agent Orchestration team — the team building the connections to other systems that allow Asana AI to serve the highest-value workloads. This means building the integration capabilities, agent skills, and vertical use cases that make AI Teammates extraordinarily useful across enterprise tools and workflows. You'll manage a senior team of six engineers (ICs up to L6) working at the intersection of systems integration and emerging AI capabilities to architect the foundation that lets AI agents operate seamlessly across customer environments while meeting enterprise requirements for reliability and compliance. This is a rare opportunity to be at the forefront of Agentic AI. You'll work directly with model partners, lead the core team shaping how enterprises collaborate with AI agents across their entire tool ecosystem, and drive the technical direction for one of the most impactful applied AI challenges in the industry. You'll also flex into org-level engineering leadership across the broader Asana AI group, contributing beyond your direct team. About Asana AI Asana AI is the company's number one priority. We're building the future of human/AI collaboration — going beyond chatbots to integrate AI into everyday workflows for some of the biggest companies on the planet. Asana's AI Teammates deliver a secure, multi-player, enterprise-grade agentic experience. They're transforming Asana from a place wher

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Accountant. About the job This position is needed to partner closely with cross-functional partners to ensure the accuracy of Twilio’s carrier COGS. You will leverage your experience in automation and data analysis to build and maintain robust processes for contract review, accruals and flux analysis, and provide real-time insights that improve the speed and accuracy of our monthly close. This role is a high-impact position requiring you to combine technical data sets, business acumen and financial reporting. Responsibilities In this role, you’ll focus on: Cross-Functional Partnership: Act as the dedicated Accounting partner to the Carrier Operations team, streamlining information flow and accelerating data integrity between systems. Carrier Contract Review: Read, analyze, and document the financial and accounting implications of complex carrier agreements. Ensure strict tracking of security deposits, minimum comm

P-1385 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started in Bengaluru , India ! As a software engineer with a backend focus, you will work with your team to build infrastructure for the Databricks platform at scale. The impact you'll have: Our backend teams cover a diverse range of domains, from core compute fabric resource management to service platforms and infrastructure. For example, you might work on challenges such as: Supporting Databricks' growth by building foundational infrastructure platforms that enable seamless operation across numerous geographic regions and cloud providers. Implementing cloud-agnostic infrastructure abstractions to help Databricks engineers more efficiently manage and operate their services. Develop tools and processes that drive engineering efficiency at Databricks. We enhance the developer experience for Databricks engineers across various areas, including programming languages, linters, static analysis, IDEs, remote development environments, automated release pipelines, and test automation frameworks. Our current focus is on optimizing the Rust development experience across the organization. What we look for: BS (or higher) in Computer Science, or a related field 6+ years of production level experience in one of: Python, Java, Scala, C++, or similar language. Experience developing large-scale distributed systems from scratch Experience workin

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Applied AI Engineer at Vanta, you will play a crucial role in shaping Vanta’s AI offerings, setting technical strategy, and leading projects that leverage AI to deliver smarter, faster outcomes for our customers. You'll be part of a team integrating AI into the Vanta product, working alongside a multidisciplinary group of product engineers, machine learning engineers, product managers, designers, and security and compliance experts to implement, scale, and maintain AI-enabled product experiences. In this role, you’ll build products that enable Vanta’s customers to leverage AI to accelerate their journey towards compliance, managing risk, and earning trust. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an engineer working on Applied AI at Vanta: Work cross-functionally to design and implement AI-powered features to deliver customer value and integrate LLMs with Vanta’s existing products and systems. You’ll work with other product engineers across Vanta to understand how AI systems can accelerate product adoption at Vanta Instrument evaluations, guardrails, and monitoring, and review customer usage to continually improve quality Collaborate with AI Platform engineers shaping foundational AI systems and tooling that accelerate product teams Make pragmatic tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Mentor engineers, champion good technical and product instincts, and model a collaborative, high-ownership engineering culture How to be successful in this role: At least 7 years of industry experience as a software

Who We Are Inorsa is an AI-first automation platform revolutionizing how mission-critical infrastructure is built, maintained, and upgraded. We serve wireless telecom, fiber, data centers, and more, delivering an end-to-end automation platform that empowers infrastructure owners. We pride ourselves on our highly technical culture and innovative team, and we're one of the fastest-growing startups in our field. If you thrive on big challenges, love thinking about the big picture, and want to see your impact directly on large enterprise customers, we want to hear from you! Why Now As our customer base and technical stack expand, we’re entering a new phase of platform development. We need a senior engineer who can both lead and build, owning architecture, solving core product challenges, and mentoring the next generation of Inorsa engineers. You'll work on the hardest growth blockers and own meaningful pieces of the product vision. What You’ll Do This is an 80% technical / 20% leadership role. You'll write production-grade code, guide product architecture, and elevate engineering velocity. Core Responsibilities Design and implement scalable systems across our full stack (Python, TypeScript, SQL) Lead feature and architectural planning, and write specs for major components Collaborate cross-functionally with engineers, product managers, and designers Build and maintain integrations with AI/ML models and internal data pipelines Improve performance, reliability, and long-term maintainability of key systems Review code, mentor junior developers, and guide quality standards Communicate progress and risks with engineering leadership Act as a product owner—understand user needs, propose roadmap items, and drive implementation What You Bring Experience 6+ years of professional software engineering experience, including 2+ year

About the Role Anyscale is seeking a Senior / Staff Product Manager to lead Ray Data, our scalable data processing library for ML and AI workloads. This is a uniquely challenging role that requires balancing open source growth with commercial differentiation - driving rapid adoption in the open source Ray Data ecosystem while building compelling proprietary features for Anyscale RunTime, our high-performance commercial engine. You'll own the entire Ray Data product roadmap in a competitive landscape, working closely with the engineering team, the field team, enterprise customers, and the open source community. Success requires: Deeply ingraining yourself into the end-user experience to understand the nature of the product and its gaps and tradeoffs Working closely with customers and open source users to draw the subtle line between growth and commercialization Strategic thinking about which parts of the ML/Data lifecycle to focus on, identifying opportunities where our architectural strengths create the most value. Thinking deeply about and clearly articulating the product strategy to stakeholders Key Responsibilities Drive the Ray Data product roadmap - Balance open source Ray Data feature development with Anyscale Runtime commercial differentiation to ensure that both Ray Data becomes the open source standard for AI data processing and Anyscale Runtime remains sufficiently compelling. Drive open source Ray Data adoption - Focus on community growth, developer experience, and ecosystem integrations Market Positioning & Enablement - Work closely with Product Marketing on strategic market positioning, field enablement, and competitive analysis to maintain differentiation. Customer engagement - Drive key customer engagements assisting sales and field engineering teams. Required Qualifications 4+ years of product management experience with technical products Strong technical background in distributed systems, ML infrastructure, or data processing Experience working

P-1415 Our mission at Databricks is to radically simplify the whole data lifecycle from ingestion to ETL, BI, and all the way up to ML/AI with a unified platform. To achieve this goal, we believe the data warehouse architecture as we know it today will be replaced by a new architectural pattern, Lakehouse ( CIDR 2021 paper ), open platforms that unify data warehousing and advanced analytics. This new architecture will help address several major challenges, including data staleness, reliability, total cost of ownership, data lock-in, and limited use-case support. To achieve this vision, Databricks is building the next generation (decoupled) query engine and structured storage system that can outperform specialized data warehouses in relational query performance. Yet we will retain the expressiveness and robustness of general purpose systems such as Apache Spark™ to support diverse workloads ranging from ETL to data science. You will be part of this multi-year journey. As part of this team, you will design these next-generation systems that leapfrog state-of-the-art within the following areas: Query compilation and optimization Distributed query execution and scheduling Vectorized execution engine Data security Resource management Transaction coordination Efficient storage structures (encodings, indexes) Automatic physical data optimization The responsibilities you will have: Drive requirements clarity and design decisions for ambiguous problems Produce technical design documents and project plans Develop new features Mentor more junior engineers Test and rollout to production, monitoring. What we look for: A passion for database systems, storage systems, distributed systems, language design, or performance optimization Are comfortable working towards a multi-year vision with incremental deliverables Be customer-oriented and focused on having an impact 5+ years of experience working in a related system Optional: PhD in databases or distributed systems About Dat

Manager - Myntra Planning & COE (Center of Excellence) - Program Management Job Description: Maintain an end-to-end view of planning processes and identify opportunities for process and efficiency improvements. Drive insights from a large set of category/supply chain data and apply them actively. Program manage key projects, collaborating with various stakeholders, and oversee end-to-end project delivery. Identify opportunities to create predictive/prescriptive models for higher efficiency in the planning process. Identify productization opportunities in collaboration with product teams, to bring transformational changes to planning processes, improving SCM speed and sustainability. Drive critical problem-solving for existing and new initiatives. Desired Skills & Experience: Proven experience of ~6-8 years in program management, with a focus on supply chain. Rational decision-making, negotiating, and influencing skills. An analytical work style. The ability to work effectively in a team or independently. Accountability, initiative, integrity, and maturity are prerequisites. Ability to handle large ambiguous datasets from disparate systems and tools and spreadsheets used by several distributed teams. Strong business and financial acumen to convert numerical analysis into a compelling business narrative, and the ability to develop and strengthen business/data models with deep understanding and innovative ideas. Proficiency in working with Spreadsheets and R/Python for daily analysis. Must be innovative, detail-oriented, and experienced in handling highly visible/controversial projects. Ability to operate like a corporate entrepreneur with minimal supervision, guiding team members and stakeholders towards achieving results. Customer-first approach to problem-solving and the ability to quantify risk to customer metrics for any decision or approach. Ability to think beyond defined job descriptions and adapt to directional changes. Strong self-convict