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Customer Experience Systems Senior Associate Jobs

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Explore current customer experience systems senior associate jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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MongoDB
📍 Gurugram• Full-time
3mo ago

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations. This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company! The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Candidate Profile Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 5+ years of experience in a similar role within a global revenue accounting team Knowledge of revenue operations, revenue recognition and reconciliation process Prior experience working with sales data, customer contracts and product offerings Intermediate to advanced in MS Excel & experience working with large volumes of data Previous experience in Software/SaaS industry Knowledge of ERP and CRM systems (NetSuite, Salesforce) Proficient knowledge of US GAAP and ASC 606 Experience working in a SOX-controlled environment Strong analytical, research, and problem solving skills Acute attention to detail and well developed or

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M
3mo ago

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About the Role We're looking for a Senior Product Designer to modernize and elevate our consumer web booking experiences. This is a high-impact, strategic role for someone who thrives in complex systems and brings deep expertise in building elegant, scalable, and customer-centric solutions. As a design leader in this space, you’ll define product direction, shape long-term vision, and drive execution across a critical surface used by millions of customers. You bring a strong product sense, systems thinking, and a high craft bar—knowing when to go deep to refine an interaction and when to zoom out to guide a larger platform strategy. You’ll lead design across multiple product areas, collaborate with cross-functional leaders, and influence how wellness seekers discover and book services that support their well-being. What you'll do Lead the end-to-end design of our consumer web booking experience , setting a modern, cohesive vision across appointment, class, and checkout flows. Drive strategic product thinking by identifying experience gaps and uncovering new opportunities to increase conversion and consumer delight. Influence product strategy by co-creating success metrics,

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Coinbase
📍 United States• Remote• $186.1K – $218.9K/yr
3mo ago

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer within the Security Platform Engineering group, you'll serve as the primary execution anchor for our most critical regulatory and cryptographic initiatives. This team owns Coinbase's Tier-0 Multi-Party Computation (MPC) engine, which secures 99% of assets under custody. You'll lead the development of high-availability services that directly protect customer assets and ensure global regulatory compliance from our Israel office. What you'll do: Lead the architecture and execution of critical cryptographic infrastructure, including services required for global regulatory compliance Define technical strategies with a multi-quarter horizon, bringing clarity to highly ambiguous requirements for novel cryptographic solutions Own risky and ambitious initiatives, implementing secure and resilient cryptographic protocols in a high-stakes, zero-trust environment Shape engineering quality practices as a technical anchor and mentor within a team of senior engineers, driving rigorous code reviews and eliminating single points of failure Build alignment and secure commitment from cross-functional partners across Security, Product, and Policy to drive flawless execution Required Skills and Experience: 5+ years of experience in software engineering with demonstrated success building highly available, distributed systems Deep domain expertise in applied c

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About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

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Sigma Computing
📍 United States• Full-time• $240K – $270K/yr
4mo ago

About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

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We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com . This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. --- About the CMS Registry Solution The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection. We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience . Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical and high-impact team (engineers, product owner, engineering manager) focused on solving real customer problems with durable systems. You’ll be expected to own a major slice of the platform, lead technical execution for key initiatives, and raise the quality bar through strong engineering judgment. What You’ll Do: Build & Evolve Critical Systems Design and implement scalable, resilient backend and frontend services using .NET (Core / 6+ / 8), Angular, and RESTful A

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Drata
📍 San Francisco• Full-time• $151K – $205.3K/yr
4mo ago

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: The Platform “Senior Software Engineer” will help lead the platform development by making architecture decisions to ensure we're building clean, maintainable, and beautiful applications. This person is responsible for maintaining, expanding, and scaling our platform systems that SCALE our Application Development team. Your “customer” is not Drata’s normal users, it’s developers bot

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Coder
📍 United Kingdom• Full-time• Remote
5mo ago

We’re looking for a Software Engineer to help shape AI governance for developer tooling at Coder. This role sits on our AI Governance team, which builds and maintains two enterprise-grade components of Coder's AI governance stack. AI Gateway is a centralized LLM gateway that sits between coding agents and providers such as OpenAI or Anthropic, providing organizations with audit trails, token tracking, cost control, and centralized authentication. Agent Firewall wraps those agents with default-deny network policies, controlling which domains and methods they can reach inside workspaces. This team works across the full stack - from Go backend and React frontend, to integrating with LLM provider APIs. Day to day, you'll be shipping features, hardening security boundaries, collaborating with enterprise customers on real-world policy needs, and contributing to Coder's open-source ecosystem. What you'll do here Design and build product features that push the standard for remote development in self-hosted environments Create and improve upon popular open source projects that integrate with VS Code, JetBrains, and other developer tools Champion best practices to both internal team members and external contributors Collaborate with Product and Design teams at Coder, as well as with partners like JetBrains, to execute key product integrations Document the design, implementation, and operations of systems for knowledge sharing within the team Work alongside Customer Success teams to support Coder’s enterprise user base Work with cutting-edge AI technologies to create seamless, painless developer experiences Rapidly iterate from prototype to implementation in a highly adaptive, reactive team environment What we're looking for 3+ years of full-stack experience writing code in a professional setting, with 1+ year(s) writing Go (ideally in current or most recent position) Proficiency in building distributed systems in Go Excellent verbal and written communication skills Exceptiona

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Okta
📍 Bengaluru• Full-time
8mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Datastores Engineer, Platform Infrastructure The Auth0 platform secures more than 100 million logins each day for customers all around the world - and we're growing fast! The Platform Infrastructure team enables Auth0 engineers to move faster by giving them tools to easily deploy and manage their services on AWS and Azure. This is a role with a huge impact. You will get to work with engineers throughout the organization and what you build will be a foundational piece of the infrastructure that allows Auth0 to scale for years to come. We are looking for Engineer who are passionate about distributed systems, availability, and delivering customer value to join our Platform Infrastructure Datastores team. Because we build and support the overall Auth0 platform, the ideal candidate is someone who is passionate about infrastructure, operations, databases and not intimidated by cross-organization coordination and collaboration. You will: Develop our large, distributed and highly-available infrastructure. Implement platform tools that allow feature teams to deploy and manage the datastores for their services. Research new technologies to accelerate new environment creation. Carry cross team initiatives from end to end: code reviews, design reviews, operational robustness, security hygiene, etc. Participate in the team's on-call rotation. You might be a good fit if you: Have 5-8 years of platform / infrastructure engineering experience. Are proficient in

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MongoDB
📍 New York• Full-time• $178K – $350K/yr
10mo ago

Our Internal Data team is on a mission to power decisions and applications across MongoDB, oriented around the business areas of GTM, Product & Technology, Finance and HR. With this role, we are focusing on delivery of scalable, insightful, and impactful data products for our Product and Technology (P&T) teams - the org that builds MongoDB products for our external customers. These products drive smarter decisions, automate workflows, enable AI agents and deliver actionable insights that accelerate growth. If shaping the future of data-as-a-product excites you, then this opportunity is for you. As a Senior Data Product Manager on our Data team — which includes Data Pipeline/Platform Engineering, Data Architecture, and Data Governance — you will lead efforts to build, enhance, and scale the data products MongoDB employees use every day across a growing, high-impact company. You’ll deliver data products like data pipelines, datasets, reports/dashboards, APIs, ML models, playbooks, and frameworks while enhancing more traditional data management tools/services to power both AI and BI. These data products form the backbone of our internal data ecosystem and are instrumental in empowering teams to achieve their KPIs and innovate faster. In this role you will also have the opportunity to drive the vision and strategy for internal data as a product, with a focus on telemetry and product adoption/engagement/churn signals. By developing tools and systems that provide deep insights into how customers use or don’t use MongoDB’s products, you will empower teams to understand customer behaviors and improve the end-user experience. The goal is to enable data-driven decisions that enhance product design, drive customer value, and fuel innovation across the MongoDB portfolio. This role can be based out of our Palo Alto, San Francisco, or New York City office or remotely in the East Coast region. Responsibilities Lead Product Strategy and Ownership Define product vision, stra

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I
13mo ago

Why us? Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. How you will make an impact: Lead cross-functional projects from ideation to execution with a high degree of independence and maximum impact Solve high velocity, high impact analytics problems Scale the business using data Work on a mix of analytics engineering, business analytics, and data science using SQL and Python Build scalable data infrastructure that solves real problems Sample projects: Operate and improve a data product to serve evolving business needs Refactor data system to scale with increased volume and new requirements Build new data pipelines to support tracking of new business initiatives Champion usage of new tools and systems to improve team processes Improve the prediction accuracy of our customer acquisition machine-learning bidding algorithms Perform customer segmentation analysis to discover where to improve Insurify products Improve alerting systems to help us triage data quality issues at scale Key Skills + Background 3-4 years of experience, record of impact and success in a similar role (Analytics or Data Engineering, Data Science, Data Analysis) Expertise in and real-world experience with SQL Exposure to data warehousing and ETL concepts Strong quantitative and programming skil

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Databricks
📍 Bellevue• $157K – $225.9K/yr
16mo ago

P-1253 At Databricks, we are obsessed with Data + AI to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Founded in 2013 by the original creators of Apache Spark™, Databricks has grown from a tiny corner office in Berkeley, CA to a global organization with over 6500 employees. Thousands of organizations, from small to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest-growing SaaS companies in the world. The Money team's mission at Databricks is to maximize the value that our customers derive from their investments in data projects. We accomplish this through innovative commercialization strategies and cutting-edge engineering. Our team ensures timely, accurate, and customizable billing and usage data, alongside budgeting, forecasting, and cost optimization tools. We provide a seamless and consistent billing experience for all our customers, whether they are large enterprises or individual developers, across different pricing plans and cloud providers (AWS, GCP & Azure). As a Sr. Software engineer on the Money team, you will be closely involved in the entire billing process, including usage ingestion, metering, pricing, credits, promotions, payments, usage reporting, and cost center and budgeting. Your role is crucial in democratizing data by bringing Databricks products to market. By collaborating with marketing, product teams, commercialization experts, data scientists, IT, and customer support, you will standardize billing experiences across major cloud providers, offering our customers a unified "sky computation" experience. This role involves utilizing the latest Databricks products and tools within the ecosystem. The impact you will have: Design and manage the Money systems and se

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TA
16mo ago

About the Role Together AI is building the AI Acceleration Cloud, an end-to-end platform for the full generative AI lifecycle, combining the fastest LLM inference engine with state-of-the-art AI cloud infrastructure. As a Senior Backend Engineer, you will play a key role in building the next generation AI cloud platform – a highly available, global, blazing-fast cloud infrastructure that virtualizes cutting-edge ML hardware (GB200s/GB300s, BlueField DPUs) and enables state-of-the-art ML practitioners with self-serve AI cloud services, such as on-demand + managed Kubernetes and Slurm clusters. This platform serves both our internal StaaS products (inference, fine-tuning) and our external cloud customers, spanning dozens of data centers across the world. Some of what you’ll work on: Work on a distributed GPU scheduling system for the on-demand clusters product, Instant Clusters. Build out a global management plane for managing our data center compute, networking, and storage. Design and build new customer-facing cloud platform services, delivering killer enterprise AI cloud features. Responsibilities Identify, design, and develop foundational backend services that power Together’s cloud platform Analyze and improve the robustness and scalability of existing distributed systems, APIs, databases, and infrastructure Partner with product teams to understand functional requirements and deliver solutions that meet business needs Write clear, well-tested, and maintainable software and IaC for both new and existing systems Conduct design and code reviews, create developer documentation, and develop testing strategies for robustness and fault tolerance Participate in an on-call rotation to address critical incidents when necessary Requirements 5+ years of demonstrated experience in building large scale, fault tolerant, distributed systems and API microservices Experience designing, analyzing and improving efficiency, scalability, and stability of various system resources Excel

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Just now

Audio Visual Programmer Analyst (Experienced, Senior or Lead) Company: The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audio Visual Programmer Analyst (Experienced, Senior or Lead) to join our team based in Herndon, VA . Basic Qualifications (Required Skills/Experience): This position requires an Active TS/SCI U.S. Security Clearance. (U.S. Citizenship Required) (A U.S. Security Clearance that has been active in the past 24 months is considered active.) Level 3: 3&#43; years of related work experience or an equivalent combination of education and experience Proficiency in modern programming and scripting languages such as C#, C&#43;&#43;, Java, JavaScript, Perl, Python, and Visual Basic Experience in system integration, testing, and troubleshooting of complex A/V systems Hands-on experience with network programming Strong analytical and problem-solving skills with attention to detail Familiarity with systems engineering principles and integration best practices Preferred Qualifications (Desired Skills/Experience): Level 4: 5&#43; years of related work experience or an equivalent combination of education and experience Level 5: 10&#43; years of related work experience or an equivalent combination of education and experience An Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) Experience with Crestron programming and system environments using SIMPL&#43; or C# Experience translating customer requirements into software designs </

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Z
3mo ago

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the opportunity? Reporting to the Senior Vice President, the Senior Technology and Integration Services, the Integration Consultant will work in multiple client-facing projects to enable SaaS onboarding. You will act as the technical go-to person for SaaS onboarding and a thought leader on Zafin integration paradigms and its best practices across multiple cloud platforms. You will have ample opportunities to field your best communication, technical, and organizational skills to take a SaaS project from initiation to go-live. You will represent client interests internally to enhance process, product, documentation, and delivery experience. You will interact with senior technical leaderships on the client-side and present and align them with solution approaches. You will interact with multiple internal stakeholders to achieve alignment across various project goals and delivery targets. What will you do? Interact and collaborate with customers and partners to define the integration landscape.&n

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