Customer Experience Systems Senior Associate Jobs

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the opportunity? Reporting to the Senior Vice President, the Senior Technology and Integration Services, the Integration Consultant will work in multiple client-facing projects to enable SaaS onboarding. You will act as the technical go-to person for SaaS onboarding and a thought leader on Zafin integration paradigms and its best practices across multiple cloud platforms. You will have ample opportunities to field your best communication, technical, and organizational skills to take a SaaS project from initiation to go-live. You will represent client interests internally to enhance process, product, documentation, and delivery experience. You will interact with senior technical leaderships on the client-side and present and align them with solution approaches. You will interact with multiple internal stakeholders to achieve alignment across various project goals and delivery targets. What will you do? Interact and collaborate with customers and partners to define the integration landscape.&n

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Staff Product Designer to join our Ventures team in London. You’ll be the senior design voice on an early-stage product, taking it from first concept to a test-market launch and shaping it for global scale. About Ventures Ventures is DoorDash’s internal incubator, where we build the next generation of businesses adjacent to our core. We fund small teams with a strong sense of ownership and grow the investment as they hit clear milestones. Early on, teams build a Minimum Lovable Product and prove product-market fit in a single country. Successful initiatives graduate to new resources and new markets, with the chance to become the next billion-euro businesses at DoorDash. Ventures teams are scrappy and ambitious, chase goals that almost feel too ambitious, and thrive on a startup mentality and a high tolerance for ambiguity. We’re now placing bigger and more diverse bets than ever, and we need people with equal ambition and drive to build and scale, or sunset, some of our biggest experiments yet. What You’ll Be Doing Direction & Influence Set the design direction for a new product, turning customer and business inputs into a clear point of view and roadmap, deciding what to build. Become an expert on local market needs, shap

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Commercial Experiences Engineering team is part of the Commerce Systems organization at Stripe. We focus on ensuring that our users, both internal and external, have a best-in-class experience with billing at Stripe. This includes working on the systems and processes needed to bill our largest and most complex customers, as well as designing and delivering experiences to help guide users through their billing, from fee explainability to deep diving on product usage optimization. We are a cross-functional technical team that seeks to bring clarity to a complex space. The team is at the crux of all Stripe products and builds user-facing as well as internal infrastructure. We build platforms and services to define and manage pricing, calculate and collect Stripe's revenue, and empower Stripe and our users to understand and manage revenue and costs. We work on customer-facing experiences, internal platforms, and data pipelines to empower Accounting, Finance, Strategy, Sales, and Stripe's Products to drive business value across the entire user and product lifecycle. What you’ll do We are seeking an experienced technical leader to join our India-based team and drive the technical roadmap for Commercial Experiences Engineering, collaborating deeply with partner teams across Commerce Systems in the US, EMEA, and India. In this role, you will work closely with engineering managers, senior engineers, and cross-functional partners to help design ar

We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation, and we need your help. In this role, you will be responsible for shaping, operationalizing, and continuously improving our go-to-market strategy for what could become a $10T global market for personal mobility. This is a dual-threat role: we need someone equally fluent in strategy and partnerships - able to go toe-to-toe with external counterparts to negotiate high-value deals, and just as capable of stepping back to set the strategic frame around the cities that we are serving, then expansions we are steering, and the unit economics we are driving. You will regularly engage with and present to senior leadership, including CEOs of partner organizations, so comfort operating in the room with top executives is essential, not optional. This leader will partner closely with Finance, Strategy, Product, Marketing, and Operations to translate our GTM strategy into a focused set of priorities, integrated plans, and operational systems across our scaling new markets. In this role, you will... Drive Zoox's go-to-market playbook and develop frameworks for city selection, service planning, and fleet sizing, ensuring alignment with corporate cross-functional teams in service of the company's overall business objectives. Collaborate with PnL owners, Corporate Strategy, and Finance on a comprehensive and tailored ride-hail commercial strategy that encompasses monetization strategies, models, pricing, and sales approaches to drive customer acquisition and retention. Identify, negotiate, and secure partnerships with key commercial and product players across different sectors to enhance product offerings and expand market reach, serving as a primary point of contact with executive counterparts - including CEOs - at partner organizations. Analyze various data-sets to understand mobility needs, d

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca . About the role: We are on a mission to build a world-class team that drives innovation, growth, and excellence. We are looking for a Building Maintenance Assistant to help perform general repairs, and assist in maintaining the facility to its highest performance. What you’ll do: Perform general repairs such as fixing doors, patching drywall, repairing leaks, replacing light fixtures, and painting. Conduct regular inspections to identify potential issues with plumbing, electrical systems, HVAC, and structural components. Assist in maintaining the facility by assembling furniture, installing shelving, and troubleshooting minor equipment issues. Maintain a clean and organized workspace, following all safety protocols. Respond promptly to maintenance requests and document completed tasks. Support inventory management by organizing tools, supplies, and maintenance equipment. Assist senior technicians with more complex repair projects to learn best practices. What we’r

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca . About the role: We are on a mission to build a world-class team that drives innovation, growth, and excellence. We are looking for a Building Maintenance Assistant to help perform general repairs, and assist in maintaining the facility to its highest performance. What you’ll do: Perform general repairs such as fixing doors, patching drywall, repairing leaks, replacing light fixtures, and painting. Conduct regular inspections to identify potential issues with plumbing, electrical systems, HVAC, and structural components. Assist in maintaining the facility by assembling furniture, installing shelving, and troubleshooting minor equipment issues. Maintain a clean and organized workspace, following all safety protocols. Respond promptly to maintenance requests and document completed tasks. Support inventory management by organizing tools, supplies, and maintenance equipment. Assist senior technicians with more complex repair projects to learn best practices. What we’r

Band 3 Pharmacy Dispenser (NVQ2/NVQ3)- Calderdale and Huddersfield Location: Huddersfield Royal Infirmary (HRI) & Calderdale Royal Hospital (CRH) Start Date: 18th February 2026 Duration: Potentially extended period Grade: AfC Band 3 equivalent (all qualified staff considered – NVQ2 or NVQ3) Positions Available: Multiple Role Overview We are seeking experienced and motivated Pharmacy Dispensers to support the CHS Pharmacy team at Huddersfield Royal Infirmary (HRI). Some shifts may also take place at Calderdale Royal Hospital (CRH). The successful candidates will support day-to-day pharmacy operations, ensuring safe, accurate, and efficient dispensing of medications to patients and wards. This is a great opportunity to join a busy hospital pharmacy service for a potentially long-term assignment, working alongside a supportive and established team. Key Responsibilities Accurately dispense medicines for inpatient, outpatient, and ward supply Support pharmacy technicians and pharmacists in delivering high-quality patient care Undertake dispensing duties in accordance with local SOPs and national standards Manage stock levels, including ordering, rotating, and replenishing medications Assist in the preparation of monitored dosage systems where required Provide excellent customer service to patients, staff, and service users Ensure all documentation and records are completed to regulatory standards Maintain a clean, safe, and compliant working environment Participate in general pharmacy duties as directed by senior staff Qualifications & Experience Essential: NVQ Level 2 or NVQ Level 3 in Pharmacy Services (or equivalent) Experience working within a community or hospital pharmacy setting Strong understanding of dispensing processes and medicines management Ability to work accurately with excellent attention to detail Desirable: Previous experience within an NHS hospital pharmacy Knowledge of hospital pharmacy systems and procedures Additional Information Multiple p

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. Responsibilities: Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns Support sales force and management by implementing recommendations concerning changes, improvements and enhancements Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous relevant experience preferred Series 6 and 26 License. Fundamental understanding of industry regulations in the US and Can

Become a part of our caring community As a Medical Assistant, you will be a part of the Clinical Care Team engaging with our patients to develop lifelong well-being and health. The Medical Assistant role makes a difference in the patient care we offer and assists physicians and other clinicians by providing a unique blend of skills to perform prescribed medical treatment. Medical Assistants are multiskilled health professionals responsible for performing administrative and clinical tasks in our primary care facilities while delivering outstanding customer service and maintaining positive patient engagement. Location : CenterWell Senior Primary Care Poinciana office address: 1050 Cypress Parkway; Kissimmee, FL 34759 Medical Assistant Job Tasks: Perform pre-visit planning based on patient visit type Manage the provider's schedule to ensure efficient workflow Obtain and record medical history and vital signs Room patients and assist healthcare providers with medical procedures and treatments Perform specimen collection and point of care testing Prepare and administer medications under the direction of healthcare providers Ensure accurate documentation in the electronic health record (EHR) and electronic medical record (EMR) systems, including documentation of HEDIS and Stars quality measures Maintain established quality control standards Use your skills to make an impact Additional Information Required Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider High school diploma or equivalent CPR Certified Bilingual proficiency in English and Spanish - must pass proficiency exam befo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Vendor Operations focused on automation, you will work horizontally across our safety vendor ecosystem to drive programs that standardize, automate, and scale the processes that keep our operations running. Rather than owning a single vendor relationship in isolation, you will operate across systems, tools, and vendor partners to build repeatable workflows, introduce automation and LLM-based tooling where it drives efficiency, and establish the reporting and communication rhythms that keep senior leadership informed. This is a builder's role for someone equally comfortable in a vendor business review, a process-mapping session, and a dataset full of operational signals. You will: Lead horizontal programs that scale safety vendor operations by identifying friction across systems and vendor relationships, then designing and rolling out standardized processes and playbooks that improve quality, throughput, and cost efficiency. Partner with vendors and internal stakeholders to translate operational goals into concrete workflows, SLAs, and success metrics, holding programs accountable to measurable outcomes. Identify and implement automation opportunities across manual and repetitive proces

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. About the role Ever walked into a local game store on release night and felt the buzz? That energy starts with stores getting into the Wizards Play Network, and that is where this role comes in. As a WPN Application Specialist, the contractor reviews retailer applications across North America and helps new stores get approved quickly and accurately, so they can open their doors to players sooner. This is a contract role focused on reviewing and approving applications rather than ongoing store coaching. It is a great fit for someone who loves getting the details right and takes real satisfaction in clearing a queue well. Curious what a day looks like? Mostly steady, focused review work, with the Retailer Success team close by whenever a case gets interesting. What the role involves The specialist reviews WPN retailer applications, account updates, and ownership transfers for North America, approving stores that meet WPN standards and flagging the ones that need a closer look. Keeping retailer records accurate and complete in our internal systems is a core part of the work, and so is following our review process and telling us when a step is unclear so we can make it better. Along the way, the specialist spots common patterns, like missing information on applications, and shares them with the team so we can make applying easier for stores. On the trickier or unusual cases, senior team members are there to partner and problem-solve together. What we're looking for We would love to hear from someone with some experience reviewi

About the Job: We are looking for a talented Senior Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus. Responsibilities: Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions. Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders. Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor. Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap. Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability. Mentor junior team members, foster technical excellence, and share industry best practices across the SE team. Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies. Respond to RFPs, and manage technical environments to support enterprise sales motions. Translate complex client requirements into scalable, sustainable, and technically sound solutions. Represent LaunchDarkly at industry events and customer engagements through travel as needed. Qualifications: 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-faci

Opportunity Overview: We are looking for a Senior Clinical Configuration Analyst to play a key role in the technical configuration of platform requirements for Cohere’s Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. What you’ll do: Ensure thorough understanding of client’s technical requirements to facilitate seamless configuration of platform requirements during new client implementations Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements Define test scenarios and success criteria for all new and existing client platform configurations Execute on configuration of platform requirements in accordance with project timelines and client expectations Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle: providing education and answers to questions around configurability of client platform requirements; occasionally interfacing directly with clients to address issues Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work Required Qualifications: Must-haves 3-6 years of professional experience in a Configuration Management role; Bachelor’s degree in Computer Science, Systems Engineering, or related field Problem-Solving

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software integration and will enable the immense potential of AI to be accessible in power, energy, and space constrained applications. EnCharge AI launched in 2022 and is led by veteran technologists with backgrounds in semiconductor design and AI systems. About the Role EnCharge AI is looking for a highly experienced, hands-on Principal Solutions Engineer to lead customer and partner solution development, architecture, and deployment for our next-generation AI acceleration platform. This is a senior technical leadership role that combines customer-facing engagement, solution architecture, AI software optimization, and technical mentorship. This role will partner with strategic customers throughout their development lifecycle—from initial technical discovery, architectural evaluation, and proof-of-concepts through production deployment and scaling. Bridging the gap between AI hardware, software, systems, and customers, helping them successfully build, optimize, and scale cutting-edge AI workloads and agentic workflows on EnCharge technology. Serving as the voice of the customer, directly influencing product roadmaps, software features, and developer experience. Responsibilities Serve as the primary technical interface and trusted advisor for strategic customers and partners evaluating and deploying AI workloads on EnCharge platforms. Lead end-to-end customer engagements from technical discovery through proof-of-concept (PoC), design-in, performance benchmarking, system-level tuning, and production deployment. Support technical pre-sales efforts by clearly articulating solution value propositions, architectural differentiator

The Undersea Systems Division at Leidos currently has an opening for a Technical Deputy Program Manager to support a customer site in San Diego, California. This is an exciting opportunity to apply systems engineering, naval operations, test and evaluation, and technical project-management experience in support of large-scale fleet activities and critical maritime missions. The selected candidate will serve as the onsite Technical Deputy Program Manager and senior technical representative, working closely with the Leidos Project Manager, customer leadership, engineers, fleet personnel, operational stakeholders, and government representatives. The position will support day-to-day onsite execution of program activities while also contributing directly to systems engineering, integration, test, and evaluation efforts. Primary Responsibilities: Serve as the onsite senior technical representative for Leidos at the customer site in San Diego. Work side by side with customer leadership and technical personnel to support day-to-day program execution and mission priorities. Support the Leidos Project Manager with program planning, execution, customer coordination, schedule management, risk management, and delivery of program commitments. Lead and coordinate engineering activities across multiple technical disciplines and stakeholder organizations. Translate customer operational needs into technically sound engineering approaches, priorities, requirements, and recommendations. Coordinate with engineers, subcontractors, fleet personnel, operators, government stakeholders, and program leadership to resolve technical and operational issues. Track technical scope, milestones, schedules, deliverables, action items, risks, issues, dependencies, and decisions. Maintain project-management artifacts, including project plans, schedules, milestone trackers, risk and issue registers, a