Customer Experience Systems Senior Associate Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Overview: Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Sr. Manager, CRM & Marketing, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading the strategy, execution, and optimization of integrated customer relationship management (CRM) programs designed to drive patient acquisition, engagement, retention, and lifetime value. This role is responsible for developing and executing omnichannel marketing strategies across Sales, Email, SMS, Direct Mail, and related digital touchpoints, ensuring a seamless and personalized customer experience throughout the patient journey. The position oversees a team of Campaign Strategists, providing leadership, mentorship, and strategic direction while partnering closely with cross-functional stakeholders, including Marketing Automation, Analytics, Creative, Product, and Business Leaders. The CRM Marketing Manager serves as the primary CRM subject matter expert, translating business objectives into data-driven lifecycle marketing initiatives and customer journeys. Success in this position requires a strategic mindset, strong leadership skills, expertise in lifecycle marketing and c

NVIDIA is looking for an experienced software engineer with infrastructure experience to become a senior member of the Cloud Foundations Automation - Development Team. We build and manage the automation ecosystem supporting NVIDIA's GPU Cloud and NVIDIA SuperPod deployments. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most hard-working and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you! What you'll be doing: Developing software to enable efficient network design, deployment and day 2 management. Building product focused software solutions, used by internal and external customers. Helping us as we transform our workflows and organization into a centrally orchestrated configuration management framework, operating at scale across geographies. Owning and driving integrations with various service APIs such as Cloud Service Providers, to automate creation of environments and auto populate data sources in turn. Building on open source software, designing and implementing data structures and UI interfaces to automate processes from equipment purchase to device config generation to deployment to operations. Streamlining deployment mechanisms and life cycle operations Developing modern service architectures around streaming data and event pipelines. Working with infrastructure domain experts on true, zero touch deployment solutions and utilizing best of breed high performance computing management solutions. Be a proactive problem solver, looking out for new opportunities to improve our services and customer experience. Communicate readily with your peers across the organization, b

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring two Associate Manager roles on our Grocery Merchant Strategy & Operations teams to lead high growth segments of the grocery business - mid market and local grocery. In this role you will serve as the general manager of your respective segment – the central owner of the end to end merchant and customer experience to make them successful. Your role will include a mix of managing the day to day success of the segment, while also driving long-range strategic bets that are critical to the portfolio’s success. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will be an individual contributor. We operate in a hybrid model and spend a few days a month in person together. You’re excited about this opportunity because you will… Strat

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we help customers shop from their favourite retailers and support our partners in growing their businesses. We’re looking for a Senior Retail Development Manager to manage and grow partnerships with some of Kazakhstan’s largest supermarket and retail chains. You’ll own a portfolio of key retail partners, build relationships with senior decision-makers, and turn business opportunities into results. Working closely with our Retail Lead, Marketing, and Operations teams, you’ll help partners grow sales, invest in advertising and promotions, and improve the customer experience. What you’ll be doing In this role, you'll be managing a portfolio of enterprise partners. As Manager, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team. Day-to-day in this role: Grow your partners’ business. Build joint growth plans that increase sales and Gross Order Value (GOV) across your portfolio. Bu

About the Team New Verticals is a lean team in growth mode at DoorDash that is building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100K grocery, convenience, alcohol, retail and DashMart businesses. The Shopping Experience team supports our New Verticals platform, with a focus on making the end-to-end DoorDash customer experience faster, easier and more delightful than shopping in store. About the Role Search is critical to delivering a seamless customer experience. We’re looking for someone to join and lead our Search team across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at ensuring customers can quickly and confidently find what they’re looking for. You will work closely with product, engineering, and data science to launch experiences that make shopping 10x better for our customers. You’ll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion across the app. You’ll report into a Director on our New Verticals Strategy & Operations team and manage a small team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly! You’re excited about this opportunity because you will… Build. You’ll have your fingerprints all over DoorDash’s New Verticals business, across grocery, convenience, retail, alcohol and more. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, i

About the Team Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. We create programs that bring OpenAI’s products, research, and perspective closer to the priorities, decisions, and work of enterprise customers. Some of the most consequential opportunities cannot be served by adapting an existing campaign, event, or playbook. They require a new model: a way for customers to experience what is possible, learn by doing, and turn insight into action. Our team builds and scales those models across markets. About the Role We are looking for a senior program builder to create differentiated executive and enterprise experiences. You will shape the experience thesis, build and test the first version, and help determine whether the work should become part of a broader repeatable program, remain bespoke, or stop. This role focuses on incubation: developing new experiences, strengthening consequential customer moments, and creating the principles and materials needed for durable ownership. Your initial focus will be helping bring a new flagship, hands-on enterprise customer experience to life in San Francisco, developing new executive and practitioner formats around it, and supporting selected strategic-account interventions where a differentiated approach is needed. This is a senior, hands-on individual-contributor role for a builder who combines customer and commercial judgment with original program design and excellent execution. You will work across Sales, Product Marketing, Product, Research, Solutions, Design, Events, Operations, regional marketing, and executive teams. You will be expected to make clear choices, build directly, and stay close to the work until the model is proven and ready for durable ownership. This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the nature of the work, periods of more intensive onsite participation are expected

CSQ227R165 At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s best data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. We are seeking an experienced Tech Lead to shape the future of platform observability and proactive monitoring. This is a high-impact technical role for someone who thrives at the intersection of platform reliability, incident response, and customer obsession.You will serve as a critical first responder for the Databricks Platform, leading complex investigations, designing observability solutions, and driving systemic improvements that enhance customer experience and platform stability. The successful candidate will be responsible for developing monitoring solutions, alerting mechanisms, and customer-focused incident detection tools. They will also work closely with cross-functional engineering teams to investigate and resolve incidents, perform root cause analyses, and propose solutions to improve the reliability and stability of the Databricks Platform. The impact you will have: Lead platform incident investigation, coordinating cross-functional teams through rapid detection, mitigation, and resolution to minimize customer impact. Conduct thorough post-incident root cause analysis across infrastructure, services, and cloud providers to identify systemic patterns and prevent future occurrences. Design and implement customer-focused alerting pipelines and end-to-end observabil

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Account Manager to join our team in Madrid. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Account Manager, Enterprise As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Crypto Operations team at Robinhood is dedicated to delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Product Operations Associate, you will play a crucial role in ensuring the smooth operation of our crypto products and future launches. You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness. The role will work on scaling operations for our existing Crypto products as well as scoping operational impact for new Crypto initiatives. This role will work with cross-functional partners including Product Management, Crypto Operations, Compliance, Legal, Engineering, Security, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners. This is a unique opportunity to shape the future of crypto operations for one of the most dynamic teams in the industry This role is based in our New York City, NY office, with in-person attendance expected at least 3 days per week. At Robinhood, we be

Most PMs write specs and wait for feedback. You'll be deploying AI agents with real customers across APAC, then turning what you learn into product direction that actually matters. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Forward Deployed Product Manager Enterprise AI isn't won in the roadmap, it's won in the field. Businesses across APAC are trying to f

About the Team The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation. About the Role DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate our global payments growth strategy. In this highly visible role, you will act as the strategic "train conductor" for our payments business, working to hit ambitious annual revenue targets by driving the adoption of transactional features across our merchant base. To be successful, you must possess a deep understanding of the payments industry—specifically how payment gateways, Merchant of Record (MoR) models, and transaction fees operate within B2B SaaS ecosystems. You will be directly goaled on moving the needle on critical metrics: increasing payments attach rates, boosting online GMV per venue, and optimizing our take rates. You will partner closely with Product to build new payment-driving features from scratch, shape our global Pricing & Packaging strategy, and rally Sales, Marketing, and Customer Success to execute holistic Go-To-Market launches. This role requires a highly autonomous, confident leader who thrives in ambiguity, can synthesize complex data into actionable insights, and can influence executive stakeholders without direct authority. The ideal candidate is an autonomous owner who can build consensus, synthesize complex data, and navigate 0-to-1 product launches in a fast-paced B2B SaaS environment. You’re excited about this opportunity because you will… Drive Payments Growth: Own the strategy to incr

RDQ126R47 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Databricks Unity Catalog is the industry’s only unified and open governance solution for data and AI, built into the Databricks Data Intelligence Platform. It enables data scientists, analysts, and engineers to securely discover, access, and collaborate on trusted data and AI assets across platforms. Unity Catalog enhances productivity through AI-powered governance, simplifying compliance while maximizing interoperability. We are seeking a Senior Staff Software Engineer to lead the technical direction and development of Unity Catalog’s enterprise-grade governance capabilities. In this role, you will drive the roadmap and execution of critical features that empower organizations to govern access to their Lakehouse assets at scale. Key Responsibilities Technical Leadership : Lead the design and delivery of high-impact projects, setting standards for security, usability, performance, and scalability. Mentor senior engineers and elevate development and operational best practices across the organization. Product Ownership: Take full ownership of the Unity Catalog Governance product, driving it from initial concept to robust, scalable solutions with measurable business impact. Cross-Functional Influence: Collaborate with product and infrastructure teams to align technical strategy and execution, ensuring seamless integration and adoption of governance features. Operational Excellence: Champion the development of high-quality, reliable, and easy-to-operate software. Drive operational processes that deliver a seamless customer experience that is indistinguishable from perfect. What We Look For 15+ ye

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The HR Shared Services function provides centralized HR administration and operational support across key areas including HR Operations, Global Rewards, Talent Development, Employee Relations, and Payroll. The team supports employees, managers, and HR stakeholders across the Americas by delivering consistent, high-quality HR services and driving operational excellence through process governance, quality controls, and continuous improvement initiatives. This position is based in Bogotá, Colombia and operates under a flexible work model with two days onsite and three days remote each week. The role supports stakeholders primarily in the United States and Latin America and does not require travel. . As an HR Support, you will serve as a key resource within HR Shared Services, providing advanced operational support and expertise across multiple HR processes. This role acts as a functional leader within the team, supporting complex inquiries, monitoring service delivery, driving process improvements, and helping ensure high standards of quality, accuracy, and customer experience. You will work closely with HR partners, business stakeholders, and shared services colleagues to support efficient and effective HR operations across the Americas. Primary Responsibilities · Serve as a subject matter expert for HR operational processes across HR Operations, Payroll, Global Rewards, T

SLSQ427R945 As an Emerging Enterprise and Digital Natives Account Executive at Databricks, you come with relevant experience selling to Emerging Enterprise ($250 - $1B revenue) and Digital Native accounts across the DACH region. As a successful candidate you are a self-starter who understands the consumption sales process. You know how to sell innovation and value to existing customers, identify new use cases and grow consumption and can guide deals forward to compress decision cycles. You love understanding a product in-depth and are passionate about communicating its value to customers and partners. You will be offered huge potential for career progression with the pace of the team's growth. The impact you will have: Assess your territory and develop a successful execution strategy Drive quarter-on-quarter consumption growth in existing accounts Exceed activity and quarterly revenue targets Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Identify new use case opportunities and showcase value to existing customers Promote the value of the Databricks' Data Intelligence Platform Ensure 100% satisfaction among all customers Connect to your accounts ecosystem (stakeholders, influencers, partners, VC, PE, cloud providers etc) Drive both technical and business discussions, adapting the narrative to the audience (C level, middle management, practitioner…) and persona (IT, Data & AI, Finance, Operations, Marketing, Sales…) What we look for: Strong closing experience selling SaaS / Cloud or Big Data/AI solutions to customers across the DACH region (Digital Native experience is highly desirable) Solution and business-outcomes focused sales approach (Command of the Message, MEDDPIC, Challenger Sale) Ability to simply articulate intricate cloud & big data / AI technologies and their business value for the customer Experience exceeding sales targets/quotas Master’s Degree or relevant

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base. In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers. You will also implement processes and automations, use the same incident and case management tools we build for our customers, and help shape how they evolve. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you'll do: Lead the response to our most complex, ambiguous, and high-impact incidents and escalations from start to finish. Set the response strategy, drive cross-functional coordination, and maintain clear ownership through resolution. Navigate competing priorities across multiple critical customer situations, independently assessing business and technical impact and determining the appropriate response and escalation strategy. Represent IEM to regional Support, Sales, and Engineering leadership, building the standing and relationships that let you drive a response when a situation moves faster than process allows. Lead communications during highly sensitive, public, or large-scale incidents, adapting communication strategies for customers, internal leadership, and other stakeholders. Act as a trusted incident and escalation partner across Support, Engineering, Product, and other teams, influencing decisions and driving alignment when ownership or the path to resoluti