Customer Experience Systems Senior Associate Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview About Ethoca Ethoca, a Mastercard company, is a global collaboration-based technology services provider that connects card issuers and merchants to combat fraud, enhance customer experience, and prevent disputes. To support our continued growth and success, we are seeking a talented Senior Software Engineer to join the Ethoca team. In this role you will be part of a highly agile team building exciting and innovative products delivered at scale to global markets. Role The Senior Software engineer will work within a cross-functional development team to estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements and enhance Ethoca’s product suite. This position requires collaboration with other engineering teams to deliver a wide range of strategic and tactical solutions. The ideal candidate should be proficient in entire SDLC including automation and product analysis. Given the diverse set of tools and services used across the business, the candidate will be exposed to various technologies and should possess a willingness to learn and adapt. You are passionate about design and technology and committed to doing things properly to avoid tech debt. • Participate in team prioritisation disc

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the Role We’re looking for a Senior Data Analyst to join the Business Intelligence team supporting Operations at SoFi. In this role, you will be the analytical engine supporting various Operations functions and initiatives, translating complex operational data into the insights and narratives that drive performance, service quality, and member experience. This role sits within a broader data organization and supports stakeholders across Frontline and Backline Operations Teams, Workforce Management, and Customer Experience teams. You will help operational leaders better understand performance and identify bottlenecks by architecting comprehensive reporting frameworks and performing deep-dive diagnostic analyses to uncover the 'why' behind our metrics. You will work across a diverse spectrum of operational datasets—including omnichannel contact data, IVR and chatbot interactions, customer experience (CX) sentiment metrics, and agent productivity performance. This is a strong fit for someone who thrives at sitting in the intersection of business operations and data analytics. You have a talent for building deep partnerships to understand operational needs, a passion for building reporting and analytical frameworks from the ground up, and a track record of leveraging modern AI tools to work faster and sma

Citi ThankYou Rewards is an award-winning, enterprise loyalty program with over 15 million members. The program is a cornerstone of Citi Cards strategy and is one of the top execution priorities for the business. The program aims to build a ubiquitous redemption currency by offering achievable and aspirational rewards wherever and whenever customers want them, while delivering a best-in-class and personalized customer experience every step of the way. As ThankYou Rewards strives to deliver reward redemption options to an expanded customer base, our Shop With Points and Gift Card redemption journeys and redemption partners are key pieces of our strategy. Our vision is to develop integrated relationships in priority categories while enabling alternative online solutions to deliver full redemption breadth and flexibility to our members at attractive economics. The Consumer Product Sales Lead Analyst (Program Manager) for these redemption options will work directly with our partners (both our third-party partners and redemption platform partners) to advance redemption initiatives to drive engagement and cost savings. Responsibilities: Support overall strategy including overall relationship management with our partners including numerous major national brands Support day to day business interactions and tactical priorities with partners including but not restricted to campaign brainstorming, execution, expanding functionalities, marketing strategy and general operational issue resolution Support platform initiatives that drive program growth from start to finish by working with partners and internal Citi teams such as product, tech, legal, and sourcing Work with TY management and Citi Legal to analyze contractual obligations and determine contract/governance path forward related to third party redemption support Develop decks for senior management updates and quarterly business rev

Account Executive (AE) - Enterprise Description - As an Account Executive, you will be the primary account owner of a select group of business accounts. Your main goal is to build strong relationships with clients, understand their needs, and deliver solutions that help them achieve their business objectives. . You will lead the development and execution of account strategies, working closely with internal teams, and the full pod team to ensure clients receive the best possible service and support with emphasis on outcome-based sales​. You will elevate and lead relationships at C-level and other key Business and IT executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT / Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. Key Responsibilities Own and execute comprehensive account strategies across a portfolio of accounts to achieve business growth and client satisfaction. Drive hardware, services, and solutions sales within the account set Expand Share-of-Wallet (SoW): grow revenue within existing Retain and Development Accounts by identifying new opportunities across the full portfolio of products and services. Manage Account-Level Profitability: ensure each account delivers sustainable profitability through strategic planning, pricing discipline, and value-added solutions. Drive Growth with a Portfolio-Wide Focus: promote the entire range of offerings—hardware, software, services—to maximize customer value and strengthen long-term partnership Enhance Overall Customer Experience: act as a trusted advisor, delivering proactive support and tailored solutions that improve satisfaction and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Service Account Manager (SAM) , you are the strategic architect of the customer experience for Everpure's most significant enterprise accounts. You will transform the post-sales relationship by serving as a high-impact advocate and trusted advisor, bridging the gap between complex customer needs and Everpure's engineering and product teams. By driving seamless product deployments and operational excellence, you ensure our customers don’t just use our technology—they thrive with it. WHAT YOU'LL DO Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal to ensure a holistic and high-quality customer experience. Lead High-Stakes Operations: Direct complex Pure implementations and migrations within critical change windows, conducting proactive risk analyses and capacity planning to ensure 100% operational continuity and stability. Command Incident & Escalation Management: Serve as the primary point of command for high-severity issues, coordinating rapid-response teams and collaborating with leadership to ensure transparent communication and swift resolution during mission-critical events. Drive Strategic Growth & Reviews: Facilitate executive-level operational reviews and roadmap discussions that align Everpure's innovation with the customer’s business

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 You’ll be a hands-on sales leader who can coach in the moment, raise performance standards, and turn operating rigor into better customer outcomes. You’ll partner closely with Growth, Marketing, Operations, and Product to improve how the region creates pipeline, runs deals, and delivers a consistently strong customer experience. Mission Build and lead a high-performing commercial sales organization across EMEA that consistently turns pipeline into durable revenue while raising the bar on coaching, operational discipline, and customer value. What You’ll Own Lead, coach, and develop a team of Account Executives focused on the commercial segment across the UK and EMEA Drive pipeline generation, deal execution, and consistent attainment of regional revenue targets Build a strong operating cadence around forecasting, pipeline inspection, deal reviews, and rep development Hire, ramp, and retain high-performing talent while creating an ambitious, inclusive, and motivating team culture Improve sales process scalability through better use of data, performance metrics, and repeatable best practices Partner closely with Growth, Marketing, Operations, and Product to improve conversion, support key accounts, and remove friction in the customer journey Lead with a customer-first approach and reinforce high standards for thoughtful, value-based selling Report on performance, pipeline health, forecast accuracy, and improvement opportunities to senior leadership Required Qualifications Significant experience leading SaaS sales teams in a commercial or mid-market motion Strong knowledge of selling into UK and broader EM

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Recruiter to join our Core Recruiting team within People Success. This team owns hiring across Coinbase's G&A, Customer Experience, EAA and IT, and you'll be responsible for owning full-lifecycle recruiting across your portfolio. Depending on business needs, you may also support product group hiring, so flexibility across talent markets is key. You'll partner with hiring managers to deeply understand their talent needs, build strong pipelines, and contribute to process improvements that help the recruiting team scale. What you'll do: Own the full recruitment lifecycle from role intake through close across your portfolio, with the flexibility to support both G&A and technical requisitions as business needs shift. Build candidate pipelines through self-sourcing and competitive research, ensuring sufficient depth and quality at each stage to maintain hiring velocity. Partner with hiring managers across your client groups to translate hiring needs into effective search strategies and a strong candidate and interviewer experience. Drive data integrity and use pipeline analytics to inform hiring efficiency, surface bottlenecks, and improve outcomes for your hiring teams. Contribute to recruiting process improvements and pilot programs that help the team scale its impact across global markets. Required Skills and Experience: 5+ years of full-li

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

Work Flexibility: Hybrid Position summary: This role will support a wide range of products across multiple surgical specialties, with a primary focus on post-market design support and product performance. Working closely with Quality, Marketing, Operations and Regulatory Affairs, you will investigate customer complaints, field returns and product performance trends to identify opportunities for improvement and support implementation of design changes. Product Engineering offers a unique opportunity to learn how medical devices perform throughout their entire lifecycle. You will develop deep product knowledge by working on real-world engineering challenges, gaining firsthand experience of how products are designed, manufactured, used by customers and perform in the field. Through investigation of product issues and implementation of improvements, you will help enhance product quality, reliability and customer experience, while contributing valuable insights that influence future product enhancements and next-generation designs. What you will do: Support post-market design activities for commercially released medical devices, helping to ensure products continue to meet customer, quality and regulatory requirements. Investigate customer complaints, field returns and product performance issues using structured problem-solving and root cause analysis techniques. Partner with Quality, Marketing, Operations and Regulatory Affairs to identify opportunities for product improvements and support implementation of design changes. Plan and execute engineering testing, verification and validation activities to evaluate product performance and support proposed design improvements. Support Nonconformance (NC), Corrective and Preventive Action (CAPA), and Engineering Change Request (ECR) activities while maintaining compliant engineering do

Account Executive (AE) - Enterprise Description - As an Account Executive, you will be the primary account owner of a select group of business accounts. Your main goal is to build strong relationships with clients, understand their needs, and deliver solutions that help them achieve their business objectives. . You will lead the development and execution of account strategies, working closely with internal teams, and the full pod team to ensure clients receive the best possible service and support with emphasis on outcome-based sales​. You will elevate and lead relationships at C-level and other key Business and IT executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT / Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. Key Responsibilities Own and execute comprehensive account strategies across a portfolio of accounts to achieve business growth and client satisfaction. Drive hardware, services, and solutions sales within the account set Expand Share-of-Wallet (SoW): grow revenue within existing Retain and Development Accounts by identifying new opportunities across the full portfolio of products and services. Manage Account-Level Profitability: ensure each account delivers sustainable profitability through strategic planning, pricing discipline, and value-added solutions. Drive Growth with a Portfolio-Wide Focus: promote the entire range of offerings—hardware, software, services—to maximize customer value and strengthen long-term partnership Enhance Overall Customer Experience: act as a trusted advisor, delivering proactive support and tailored solutions that improve satisfaction and

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks is seeking a VP of Growth to accelerate customer acquisition and expansion across our portfolio while building more scalable, efficient ways to grow. Reporting to the CMO, you will lead Growth Marketing through a significant transformation. Your mandate is to strengthen the sales-led motion that powers our business today while scaling digital-first experiences that combine intuitive self-directed journeys with human assistance where it adds value. You will bring demonstrated success in both established sales-led and digital growth motions, and understand how to connect them into a coherent customer experience. You are a commercially minded marketing leader who shares accountability for financial outcomes and deeply understands the levers that drive them. You connect audience strategy, demand generation, channel investment, conversion, and customer progression to qualified pipeline, bookings, acquisition economics, and customer lifetime value. You are also a builder. You can navigate technical debt, incomplete measurement, and evolving processes while delivering meaningful results. You know when to act on the evidence av

Location: Remote ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. This is a full-time hybrid position within the Claims Department. The primary focus of the role is training delivery and content development but the secondary focus will be claim handling and related duties. During training downtime, this position will support the department in other capacities, which may include administrative work and/or handling claim files. As training demand grows, responsibilities will shift increasingly toward dedicated training work. What You’ll Do: Assist with the development of Claims Department training curriculum Plan, prioritize and identify training needs for new projects, initiatives and change, including preparation of communication tools Participate in delivering training sessions to the Claims department on policies, procedures and Best Practices Create and maintain training content, job aids, and reference materials for the Claims team Partner with Claims Leadership in ensuring that the Department meets its objectives and goals Lead people to change, moderating discussions, building moments of reflection, being an expert and sharing his/her expertise, presenting, mentoring, etc Assist with identifying knowledge gaps, creating and implementing solutions to improve employee performance Provide administrative support to the Claims Department during training downtime Handle or assist with claim files du

LOCATION: Remote with periodic onsite work. The candidate must live within a two hour drive of Austin, TX and be willing to commute to the Austin site a few times a month. POSITION SUMMARY: The Associate Product Manager (APM), Organ Health will partner closely with Product Management and cross-functional teams to support the Organ Health portfolio, including Prospera (donor-derived cell-free DNA testing for transplant) and Renasight (renal genetics testing). The APM will build deep knowledge of both products, their customers, and the operations that deliver them, and will gain exposure to how the products are supported and improved over time through day-to-day support, operational monitoring, and cross-functional collaboration. The role emphasizes strong organization, attention to detail, and follow-through, and will require an effective communicator who can work across Clinical, Laboratory, Operations, Sales, and Business Development teams. PRIMARY RESPONSIBILITIES: Develop working knowledge of the Prospera and Renasight products, including the technology, clinical utility, customer workflows, and operational processes. Serve as an initial point of contact for product and case-related questions from field and internal teams, routing and escalating issues as appropriate. Support clinical study-related activities by partnering with Clinical Operations and Operations teams to address questions and track operational needs over time. Monitor case progress and turnaround time on a regular basis, identify delayed or at-risk cases, and work with Operations and Laboratory partners to move them forward. Provide high-touch support for priority or sensitive cases to help ensure a positive customer experience. Support sustaining product operations, including documentation maintenance and updates, process coordination, and identifying opportunities to improve related processes. Use AI and analytics tools to track, analyze, and report on operational and product performance

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Manager, Solutions Engineering – Strategic (Auth0) The Auth0 Solutions Engineering Team Identity is the front door to digital customer experience and the key to unlocking the potential of AI. Auth0 by Okta secures consumer and B2B SaaS experiences by providing the trusted, developer-centric, and neutral identity layer that modern digital enterprises depend on. Customer Identity and Access Management (CIAM) sits at the critical intersection of security, developer velocity, and consumer friction. Delivering frictionless user onboarding, robust authentication, and enterprise-grade security at massive scale requires relentless problem-solvers. We are looking for builders and leaders who operate with speed and urgency and execute with technical excellence. This is an opportunity to lead the technical presales strategy for our most transformative enterprise accounts. The Okta Strategic Accounts Solutions Engineering Team The Okta Solutions Engineering team unites deep technical architecture with commercial insight. We advise Okta’s largest, most strategic enterprises on architecting modern CIAM strategies that deliver seamless, secure digital journeys to millions of end users. As a leadership team, we partner with customers to evaluate complex customer-facing digital ecosystems, assess scale and privacy requirements, and deploy CIAM solutions that drive measurable business outcomes—from increasing user conversion rates to preventing account takeovers. The

The Executive - Closing is primarily focused on prospecting new accounts within assigned projects and geographical areas to meet revenue goals. This role involves identifying leads, seeking business opportunities, and developing strong client relationships to facilitate effective sales. The Closing Manager is responsible for ensuring a positive customer experience and driving revenue generation through consistent follow-ups and interactions. Source: Adani Group | Job ID: 55467