Customer Experience Systems Senior Associate Jobs

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Must haves: An active TS/SCI clearance 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to be onsite with the customer in the Omaha area 4 days per week and able to travel at least 25% of the time (as needed) We have a diverse team with a variety of skill sets, many have: 10+ years of professional experience, often in a customer-facing technical program management role in industry or government Prior experience at an API technology company and / or managing technical customers using an API A

At Lyft, we are building a more connected world, ride by ride. Whether it's an everyday commute or a journey that changes everything, we are driven by our purpose: to serve and connect. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for their input. Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations. As a Data Curation Associate at Lyft, you will play a crucial role in ensuring the accuracy, quality, and usability of Map Data. You will work closely with various teams to curate and maintain data sets that are essential for our operations and decision-making processes. We are looking for someone who has good analytical skills and is able to work with a large amount of information. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you! Responsibilities: Curate data sets, ensuring accuracy, consistency, and completeness. Document data and tooling issues meticulously for analysis. Create and maintain comprehensive project documentation. Accountability: Perform assigned tasks according to allocation, taking responsibility for assigned workload, expectations and timelines; understand and apply the goals, purposes and policies of the assigned projects. Time management: Take responsibility for personal working time, effectively distributing and allocating work tasks and responsibilities throughout the day according to schedule guidelines. Communication: Clearly communicate with colleagues while exchanging ideas, thoughts, opinions, knowledge, and data; demonstrate a willingness to help; share information with clarity, empathy, and understanding. Curati

The Team Bitcoin at Block builds products and platforms that help make bitcoin, stablecoins, and non-custodial wallets accessible to people around the world. We work across Cash App, Square, and Bitkey to create secure, reliable, high-quality mobile and hardware experiences used by millions of people. We’re looking for an iOS engineer who loves building products and can move quickly through unfamiliar problems. You’ll work closely with product, design, and engineering partners to turn complex financial capabilities into clear, reliable customer experiences. The Role As a Staff iOS Engineer on Bitcoin, you will own the technical direction and delivery of a critical area of our iOS product experience with bitcoin and stablecoin. This is a hands-on role: you’ll prototype new ideas, make architectural decisions, write production code, and lead work through launch and ongoing improvement. The work extends beyond the client. You’ll align product requirements with backend capabilities, resolve dependencies with partner teams, and make tradeoffs across customer experience, delivery speed, security, and reliability. You’ll personally tackle the hardest design and implementation problems while helping other engineers contribute effectively. Your impact will come from shipping valuable products and making the next release better: fewer recurring problems, clearer interfaces, stronger testing, and practices the team can use independently. You Will Build and evolve the iOS product Build products in iOS related to bitcoin, stablecoin and non custodial wallets. Work across interfaces in Cash App, Square and Bitkey. Own complex features end to end, including client architecture, service integration, testing, rollout, and post-launch improvements. Work with product and design to shape customer journeys, prototype new interactions, and turn open questions into delivery plans. Build prototypes, reference implementations, and critical paths that prove a direction before broader adoptio

Wie wij zijn Onze reis begon in 2014 met Hoofdstuk 1 van de energietransitie, waarin we de markt transparanter wilden maken door consumenten rechtstreeks te verbinden met lokale, groene energieproducenten. Nu, in Hoofdstuk 2, zetten wij ons in om 100% groene energie, 100% van de tijd beschikbaar te maken. Denk aan slimme oplossingen - flexibel gebruik van wind- en zonneparken, slim opladen van elektrische voertuigen en efficiënte energieopslag. We wachten niet af en leveren een actieve bijdrage aan een duurzame toekomst met zo nu en dan een vleugje rebellie. Groene energie, slimme oplossingen - dat is Vandebron. Jouw impact Als Marketing Project Manager speel je een cruciale rol binnen ons Brand Marketing & Customer Experience team. Je bent geen creatieve maker, maar de gedreven regisseur en netwerker die de brug slaat tussen onze marketingstrategie en uitvoering. In deze veelzijdige functie verdeel je je week over twee belangrijke domeinen: Campaign Project Management (~3 dagen per week): Je bent de drijvende kracht achter onze (strategische) campagnekalender. Je zorgt dat geïntegreerde campagnes op het juiste moment, bij de juiste doelgroep en binnen budget worden uitgerold met een maximale impact op onze marketing KPI's (zoals merkbekendheid en overweging). In-house Studio Management (~2 dagen per week): Je bent eindverantwoordelijk voor de instroom, beoordeling en prioritering van alle content- en creatie-aanvragen. Je ondersteunt de junior collega die de day-to-day business van de studio draaiende houdt, werkt nauw samen met de Lead Brand Content en zorgt dat ons creatieve team en externe freelancers optimaal en efficiënt kunnen presteren. Wat ga je doen? Als Campaign Project Manager: Je ontwikkelt een gedetailleerde marketingkalender voor alle online en offline kanalen op basis van markt-, klant- en salesdata én interne input (zoals productlanceringen). Je plant, coördineert en bewaakt campagnes van A tot Z. Je zorgt dat alles volgens planning wordt opgeleverd

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Design Validation Product Engineer on High Bandwidth Memory (HBM) technology you will be tasked with developing next-generation HBM products. Product Engineers are a key interface between Design, Manufacturing, Test, and Quality internal departments as well as external customers. We take ownership of HBM products; starting at the Design phase, through initial bring-up, qualification, and into volume production. The seniority level offered will be based on a combination of experience and education. In HBM HIG or equivalent experience (High Bandwidth Memory, Heterogeneous Integration Group), we innovate and integrate end-to-end groundbreaking front-end and backend processes with groundbreaking design, debugging various tests, and qualification techniques to develop the lowest power per bit solutions to improve customer experience in the field of ML (Machine Learning) and AI. The success of a sophisticated product such as HBM relies vastly on vertical integration and the various engineering working in unison. To provide greater detail, our HBM technology pertains to stacking numbers of DRAM chips along with a logic chip within one package through an assembly technology called TSV (Through Silicon Via). This greatly increases the memory density in a package, while allowing very high-speed signal transmission. Furthermore, "high bandwidth"; is an outstanding memory design area where custom gate-level design and RTL style logic design are blended into the same product, and most of the DDR or LPDDR design is based on the gate-level design onl

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Customer Success Data & Analytics (CSDA) team sets the standards for how data is used across Customer Success, building the foundational data and tooling that help CS deliver a better, more efficient customer experience. With a data engineering team rebuilding the CS data model and an Applied AI & Data Science lead embedded on the team, we’re building what analytics looks like in the AI era. As Senior Manager, Customer Success & Experience Analytics, you’ll be the analytics partner to CS leadership, shaping how the organization understands its performance and its customers, with a focus on customer experience and enablement. Reporting to the Senior Director of CS Data & Analytics, you’ll lead two analysts and bring a holistic customer view by connecting data across Care, Onboarding, Enablement, and Product. This role is ideal for a player-coach who is energized by ambiguous problems, works iteratively, and isn’t only one kind of data person. Their home base is analytics, with a real interest in data science and analytics engineering. They don’t need to be an expert in either, just passionate about expanding their knowledge, something AI tools now put within reach for anyone. This role will work hybrid 2 days / week out of our Boston office. A day in the life (Responsibilities) Run the Customer Success Business Review: Own the tools and mechanisms behind the weekly review, driving rigorous but efficient inspection of key business indicators and hosting insightful discussions with business owners about their successes and challenges. Lead Analytics for Customer Experience & Voice of the Customer: Be a major contributor to the CX and VOC programs by owning the analytics behind them: the reporting, insights, and recommendations that help the business

SLSQ427R744 Databricks operates at the leading edge of the Data Analytics space with a mission to help companies solve the world’s toughest problems. We’re looking for an Arabic-speaking Business Development Representative to represent Databricks to prospective customers in the Middle East and African market. This role is perfect for a sales professional early on in their career, looking to help scale out a game-changing enterprise software company and develop their sales career. Reporting to the Senior Sales Development Manager, you will be part of a dynamic team of like-minded individuals and have the opportunity to really make a difference in a budding regional team. This role will be hybrid in our Paris office. The impact you will have: Rapidly developing your skill-set around value-based selling, big data and AI. Provide a great customer experience for Databricks’ prospective customers. Conducting account and prospect research to inform and develop compelling outreach campaigns to drive engagement in key target accounts. Maintaining active inbound and outbound communications with prospects using creative follow-up, including personalised email, cold calling and social selling. Partner with the wider sales team to develop territory strategy, build pipeline and drive adoption. Uncover and identify client needs and progress conversations into sales opportunities through communicating how Databricks will meet them effectively. What we look for: Prior successful sales experience is a plus, but not necessary Determination to succeed, learn and build the next best enterprise software company Consistent, measurable over-achievement in past experiences Great communication skills, especially listening and questioning in phone-based and in-person scenarios A genuine interest in big data/AI Must be fluent in Arabic and English (minimum C1 proficiency in both) About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas

Capco Capco is a leading global technology and management consultancy that excels in driving digital transformation within the financial services and insurance sectors. With an unwavering commitment to delivering practical solutions, we empower our clients to navigate the complexities of today's fast-paced market. Our integrated services span across major financial hubs worldwide, ensuring that we are always close to our clients and their needs. At Capco, we possess not only the expertise but also the vision and passion necessary to lead transformative change. As we embark on an exciting growth journey, this is the perfect moment to join our team. We are expanding geographically, increasing our workforce, and poised to disrupt the consulting landscape across APAC with our entrepreneurial spirit and agile methodologies. About the Role We are thrilled to introduce an opportunity for a talented AI Engineer to join our Singapore team. This role is designed for a technology innovator who thrives on solving complex challenges and is passionate about building AI-driven solutions that transform the Financial Services industry. As an AI Engineer at Capco, you will play a pivotal role in shaping the future of insurance by leveraging cutting-edge AI technologies to deliver intelligent, scalable, and compliant solutions. Your work will enable our clients to unlock new efficiencies, enhance customer experience, and stay ahead in a rapidly evolving digital landscape. If you are excited about applying advanced AI techniques to real-world business problems and driving measurable impact, we want you on our team. Key Responsibilities Build multi-agent workflows to optimize business processes within insurance. Develop and maintain software pipelines for data processing, model training, and deployment using Python-based frameworks. Train, fine-tune, and optimize neural network models, including LLMs, for specific use cases such as risk assessment and customer query resolution. Collabor

We're looking for an individual to own, evolve, and grow the Team TaylorMade Rewards program across our eCommerce business within our largest market. In this role you will be the program's day-to-day champion — owning commercial execution, shaping strategy, driving member engagement and owning optimization of points while partnering cross-functionally to make loyalty a genuine competitive advantage. This is a high-visibility, high-impact role at the intersection of data, marketing, and customer experience. US Commercial Ownership Own the US Team TaylorMade Rewards program, including earning and redemption mechanics, and member lifecycle strategy in TM’s largest market. Develop and maintain the US loyalty financial model ensuring the loyalty investment drives measurable ROI through repeat purchase rate, LTV, and contribution margin. Drive the commercial evolution — identifying new earn/burn opportunities, partnership integrations (e.g., ID.me, subscriptions), and feature enhancements. Identify and develop early access and exclusive product opportunities for loyalty members — defining eligibility criteria, coordinating with merchandising and product teams on inventory allocation, and ensuring these benefits are clearly communicated and differentiated across member tiers. Commercial Management & Execution Design and execute targeted loyalty campaigns (bonus point events, triple-point promotions, milestone rewards) tied to key product launches, seasonal moments, and tour activations. Own loyalty member automations across email, SMS, and push notifications — including trigger logic, segmentation, and messaging strategy — and track performance against key engagement metrics such as open rate, click-through rate, conversion, and churn reduction to continuously optimize the member lifecycle. Collaborate with the US retention team to build pers

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Fraud team at Affirm Bank works cross-functionally with Machine Learning, Product, Engineering, Operations to combat fraudulent activities to foster a safe platform. This role requires abundant cross-functional partnership. This individual will be the representative of the Credit Risk org, leading the charge on refining our Identity Verification and Fraud processes as well as our Application flow. Additionally, this role will work closely with the Product and Engineering teams to improve our Fraud solution. Come join us in our mission to change consumer finance through better technology, lower costs, and increased transparency while providing the best customer experience. What You'll Do This role will take charge of owning fraud performance for depository products, including monitoring fraud losses, approval rates, false positives, customer friction, and other key risk metrics Data Pipeline, Analytics & Monitoring Build and maintain scalable data models and transformation pipelines, using tools (such as DBT) to standardize depository product, transaction, customer, fraud, and operational data. Define trusted fraud performance metrics and analytical datasets, including fraud loss rates, approval and decline rates, false-positive rates, customer friction, and operational efficiency. Develop recurring dashboards, scorecards, and monitoring frameworks to provide clear visibility into fraud performance, portfolio health, and emerging risks. Conduct deep-dive analyses to diagnose fraud losses, control gaps, false positives, portfolio shifts, and unexpected performance changes, translating findings into actionable recommendations. Fraud Strategy Building & Optimization Develop and optimize fraud rules, policies, thresholds, models, and decision strategies

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Technical Support Engineer (TSE), you’ll play a critical role in supporting our customers by resolving their most complex technical issues and serving as the final technical escalation point for our Technical Support Specialists (TSS). You’ll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs. Our goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly. What you’ll do as a Technical Support Engineer at Vanta: Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs. Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more. Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team. Demonstrate a strong sense of ownership and accountability for the overall customer experience. Clearly explain complex solutions to customers and document them for future use. Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends. Create reproducible test cases and collaborate with Product and Engineering to improve the platform. Validate and escalate bugs to Engineering,

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Manager, Technology Product Management is skilled and experienced to lead a product development team, often for a component of a product or experience. This role contributes to the product vision and translates it for the product development team. They are responsible for team backlog development and prioritization, maintaining the integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team metrics to achieve the defined objectives and key results (OKRs), aligned with business objectives. This individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team. Required Qualifications 5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field. Previous experience in agile product development helpful 5+ years required experience in software product management, with demonstrated success in building large-scale consumer-facing products Product Vision, Strategy, and Roadmaps Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team; assess and refines as needed Partners with product leadership, customer experience, and design to integrate the customer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day. Aetna is recruiting for an AVP, Chief Medicare Officer who has Medicare market specific P&L accountability for the IVL/DSNP products in Georgia, Alabama, Mississippi, Louisiana, and Arkansas, supporting Sales and customer experience agendas in market as well as Go-To Market planning and acquisition cost. This position is the leader for market performance, cost structure and local execution of medical costs management, compliance, and revenue integrity efforts for all Medicare Advantage products (inclusive of collaborating with the Employer Group team for EGWP products to achieve sales and client satisfaction goals) in collaboration with corporate teams. The Chief Medicare Officer will drive local product strategy and local market intelligence, be responsible for achieving target market position, market share growth, and drive cost structure reduction (SAIs) in collaboration with Medicare segment leadership, the mar

JOIN OUR TEAM As a Business Development Manager - Special Sales , you will be part of our Special Sales Team and responsible for selected special sales initiatives and promotional activities across our Westwing Shop. In this role, you will play a key part in planning and executing some of our biggest commercial events, including the Westwing Birthday, January Sale, and Advent Calendar. This position is permanent and based in Munich . WHAT YOU'LL DO Own end-to-end execution of key commercial sales events on Westwing Shop to boost customer lifetime value and repeat purchases, using data and AI-supported insights Coordinate on-site promotional activities across product selection, pricing, merchandising, and communication to deliver a seamless customer experience Monitor, analyse, and report on promotional performance to evaluate event effectiveness and unlock optimisation opportunities Develop innovative concepts for future sales events by leveraging historical data, customer behaviour, industry trends, and competitor activity Collaborate closely with Merchandising, Supply Chain, Marketing, and Pricing teams to ensure a unified commercial approach Test new promotional formats and continuously improve processes for planning and executing sales activities YOU COME WITH 3+ years of professional experience with a proven track record, preferably in e-commerce, business development, or consulting Proven project management expertise, with the ability to multitask, lead cross-functional initiatives, and balance competing priorities end-to-end in a fast-paced environment A pragmatic, hands-on mindset, combining strategic problem-solving with a strong bias toward execution and measurable results Strong analytical abilities, with a track record of collecting, analysing, and translating complex datasets into actionable business insights (proficiency in Excel is a must; SQL or BI platforms are a plus) Excellent communication skills, with full fluency in written and spoken English a

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Global Reach Program & Franchise Standards – LAC Mastercard's Franchise organization plays a critical role in protecting the integrity, consistency, and value of the Mastercard network by establishing and maintaining the standards that govern how participants operate across the ecosystem. These standards help ensure a consistent customer experience, support trust in the Mastercard brand, and facilitate seamless payments globally. The Global Reach Program is a key area of focus across Latin America and the Caribbean, supporting the growth of cross-border commerce and enabling international payment acceptance through Mastercard's ecosystem participants. The program requires strong governance, disciplined execution, and close collaboration across Franchise, Legal, Regulatory, Compliance, Product, Customer Delivery, Account Management, and regional leadership teams. Role The Manager, Global Reach Program & Franchise Standards – LAC will support the governance, oversight, and execution of Mastercard's Global Reach Program across the Latin America and Caribbean region. Based in either Brazil or Colombia, this role will have regional responsibilities and collaborate with stakeholders across multiple markets. The Manager will help monitor program performance, analyze participant and transac