Customer Onboarding Officer Jobs

About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives. We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments. This role is based out of our Bellevue, San Francisco, or Mountain View office and requires 5 days in office per week. We offer relocation assistance to new employees. In this role, you will: Improve Support Systems and Processes : Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across OpenAI : Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as Frontline IT Support : Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Manage Vendors and

About the Team The Business Data Science team uses data and analytics to optimize business performance, drive growth, and foster meaningful partnerships, with the goal of ensuring the sustained and impactful expansion of OpenAI's initiatives to maximize the benefits of AGI for all of humanity. We partner with Sales (GTM), Marketing, Partnerships, Support, Finance, Product, and Growth. About the Role As a member of our Business Data Science team, you will help build a data-driven culture around insight generation, decision making, and strategy at OpenAI. This role is focused on driving customer success within our business products (ChatGPT Team, ChatGPT Enterprise, and API). You will work on projects such as identifying opportunities for interventions within a customer lifecycle to drive activation & onboarding, identifying target audiences for new feature launches, and measuring the efficacy of emails, events, and other interventions to drive ongoing engagement with our products. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Embed with our Customer Success organization as a trusted partner, uncovering new ways to drive customer adoption and engagement of our business products. Establish key metrics, run experiments, and perform analysis to help us understand the incrementality of our efforts to drive adoption/engagement. Proactively surface insights and opportunities to drive engagement and growth. Build tools and systems for stakeholders to self-serve routine data and insights freeing up time to work on more leveraged analyses. Become an expert in OpenAI’s data and systems. Through partnership with Data Eng, Finance and other business teams, you will self-serve all the underlying data for our business and derive insights from them. Partner with other data scientists across the company to share knowledge and continually

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: We’re seeking an experienced User Researcher to shape growth-related product decisions by delivering insights that fuel AI experiences. This role blends traditional growth research, such as adoption, monetization, and pricing and packaging, with fast-evolving AI features like Notion Agent and Chat that permeate experiences like onboarding and Workspace creation. It requires a unique mix of user research expertise, strategic foresight, and technical fluency in AI and AI product development. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Design and execute studies that evaluate how people experience Notion with AI in the loop, including how users discover, trust, and get value from AI, and identify barriers to adoption and willingness to pay. Run mixed-methods research (qual + quant), including interviews, concept testing, prototype/usability testing, diary

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey. Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement and operational execution to improve startup activation, engag

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role We’re looking for an experienced program manager to reinvent our highest-impact employee experience programs. You’ll start by redesigning New Hire Onboarding as a fully immersive experience from Day 1 and continue shaping key moments throughout the employee lifecycle. In everything you do, you’ll obsess over helping Notinos connect more deeply to Notion’s mission, product, customers, and the future we’re building together. This role reports to the Global Head of Notino Experience and is based in San Francisco, CA. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve Build the Onboarding Operating System: Create an end-to-end onboarding experience that’s undeniably Notion, with an AI-powered OS that makes a global process feel deeply personal. Make Day 1 unmistakable: Redesign New Hire Onboarding so every Newtino (new hire) leaves Day 1 thinking “I made the best decision of my career joining Notion,” with a clear connection to

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As the Enablement Program Manager, you will play a pivotal role in enabling Postman’s global go-to-market organization across Sales and Post-Sales teams. You will design and execute enablement projects and programs that improve go-to-market rep productivity, accelerate new hire ramp, strengthen manager effectiveness, increase pipeline generation, and improve win rates. This role supports global enablement initiatives across all go-to-market teams, including continuous learning, skills development, product knowledge, tools adoption, customer messaging, leadership development, new hire onboarding, and process changes across regions and segments. The position reports into the Manager, Revenue Enablement. It is based in our San Francisco office and is best suited for someone who thrives in an in-person environment and values in-person collaboration. What You’ll Do Own and execute cross-functional enablement projects and programs end to end, from intake and scoping through delivery, measurement, and iteration. Design and deliver scalable enablement initiatives that support continuous learning, onboarding, and field readi

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is a rapidly growing Series D funded startup that specializes in providing innovative developer products and solutions for both individual developers and large enterprises. Our mission is to empower developers and organizations to create, test, and manage APIs more efficiently. We are currently seeking an experienced and highly skilled Field CTO to join our team, reporting to the CTO. In this role, you will work closely with customers to understand and guide their API strategy, ensuring Postman's products and services are seamlessly integrated into their architecture. What You’ll Do Act as a trusted technical advisor to Postman customers, helping them understand and navigate their API strategies and identify opportunities for Postman's products and services to add value. Collaborate with the sales and customer success teams to provide technical guidance during the pre-sales, onboarding, and ongoing support processes. Develop and deliver customer-facing presentations, demos, and workshops to demonstrate the value of Postman's solutions and help customers optimize their API management processes. Gather custome

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As a Sales Enablement Program Manager, you will play a pivotal role in empowering our International sales teams, including Enterprise AEs, Mid-Market AEs, and SMB AEs, with the knowledge, skills, tools, and processes they need to succeed across the entire customer journey. You will be responsible for designing and executing enablement programs that improve seller productivity, accelerate new hire ramp, increase pipeline generation, and improve win rates. This is a strategic and execution-oriented role that requires a consultative mindset, strong program management capabilities, and the ability to influence across functions. You will serve as a key liaison between the field and corporate functions—capturing seller feedback, aligning stakeholders around shared priorities, and ensuring that enablement initiatives are both impactful and measurable. What You’ll Do Design, launch, and manage scalable enablement programs that support AE onboarding, on-the-job training, continuous learning, and field readiness Develop role-based learnings that address Enterprise, Mid-Market and SMB AE skills, including Account/Territo

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Alliance Solutions Engineer Opportunity Okta believes in Partners and, together with our technology, will help take Identity mainstream and consolidate our position as a Leader in the market. Partner Solutions Engineers are dedicated to growing Okta business through the Channel, working closely with Regional Alliance Managers, Sales Representatives, Marketing and Partner Enablement. As a Partner Solutions Engineer at Okta, you will have an opportunity to be a well-respected technical expert, building strong, long standing relationships with key Partners and Global System Integrators, supporting both global and India markets. You will become your partners’ trusted advisor for anything Identity and Access Management related and will help them understand how Okta can best fit in their Go-To-Market (GTM) Strategy, integrate with their current offerings, help evangelize partner solutions within the Okta field teams and lead our partners in building Okta practices that deliver exceptional customer outcomes. *This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment. What you’ll be doing Build and manage technical relationships with assigned Partners and team with the assigned Okta Partner Account Team Drive incremental revenue through increased Okta solution sales with the support of Strategic Partners and their GTM strategies. Develop domain expertise and tho

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Account Manager (TAM) – Enterprise - Auth0 Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys. The Key Accounts Opportunity Platform Focus: Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (Okta). Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment. This role is integral to the Key Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deploym

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Margin Team is a high-leverage product engineering team building sophisticated investing and trading experiences for our most active users. Driving 100s of millions in revenue, the team provides the critical tools customers need to successfully manage their investments. Our primary offering –margin– has scaled to over $15B in usage and remains one of the fastest-growing revenue streams at Robinhood. Our team works closely with product, design, data, and partner engineering teams to make a complex financial product feel clear, intuitive, and trustworthy. As a Web Developer on this team, you would help build and scale customer-facing web experiences for Robinhood Crypto, contributing to products that support international users from onboarding through trading and funding. You would partner closely with product, design, and cross-functional engineering teams to ship high-quality features, support the launch of the web app in new markets, and help create safe, seamless crypto experiences as the platform expands. This role is based in our Toronto, ON office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person w

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role This role is part of our APAC Mid-Market team which will own both named account pursuits and executing programmatic sales via OpenAI partners. You’ll be a key driver of writing the playbook for Mid-Market in APAC as an AI Native Sales team. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in India and can be based out of either Delhi, Mumbai or Bangalore. For locations with an office, we operate in a hybrid model of 3 days in the office. In this role, you'll: Manage a portfolio of accounts, developing and executing strategies for a comprehensive regional go to market plan. Win lighthouse accounts through outbound sales outreach. Partner with solutions and research engineering to build and execute complex customer programs and projects. Own a consumption revenue target. Manage consumption revenue forecasts. Support the recruitment and onboarding of other teammates. Support the development of company culture. We're seeking someone with experience including: 7+ years of direct selling experience in Data and AI or Cloud. Designing and executing complex go to market strategies. Orchestrating programmatic sales motions with partners. Experience operating in fast paced, high growth environments. Working directly with c-level executives. Leading high-visib

About the Team The Industrial Security team enables OpenAI’s classified and national security work by building secure, compliant programs that support government customers and protect sensitive information. Within Industrial Security, the Personnel Security function ensures employees have the clearances, accesses, briefings, and government approvals required to support classified programs. We work closely with employees, program teams, government customers, and partners across Security, People, Recruiting, Legal, IT, and Facilities to make complex security processes accurate, timely, and understandable. About the Role As a Personnel Security Specialist, you will own the day-to-day personnel security operations that allow OpenAI employees to support classified government work. You will manage clearance and access requests, maintain government-system records, coordinate visits and briefings, support onboarding and offboarding, and guide employees through sensitive security requirements with discretion and care. We’re looking for a hands-on security professional who can independently manage a high-volume operational queue, keep cases and records organized, recognize when issues require escalation, and improve the processes behind the work. This role offers the opportunity to help build a modern personnel security function that supports important national security programs while delivering a thoughtful, responsive employee experience. This role is based in San Francisco, CA, or Washington, DC. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. Additional onsite presence and occasional travel may be required based on classified program and government customer needs. In this role, you will: Own the daily personnel security workload from intake through completion, including clearance verification, access nominations, visit requests, onboarding, offboarding, briefings, and reporting actions. Process and track pe

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are seeking a Sales Manager to help lead a team of Account Executives within our Startups segment. This hire will be responsible for building and coaching a team of high-performing sales reps, driving revenue growth, and partnering closely with product and engineering to bring our cutting-edge AI infrastructure to customers. RESPONSIBILITIES Lead and mentor a team of Startups Account Executives to consistently exceed pipeline and revenue goals. Help define and execution on go-to-market strategy for our fastest growing customer segment. Hire and scale the team by recruiting, interviewing, and onboarding top talent Collaborate cross-functionally with Marketing, Product, and Engineering to align customer needs with Baseten’s product roadmap. Be deeply engaged with the product, enabling reps to have highly technical conversations with prospects and customers. Foster a culture of accountability, learning, and collaboration within the sales team. REQUIREMENTS 4+ years of closing sales experience, with 2+ years in management leading high-performing teams. Strong technical acumen, ideally with background in AI infrastructure, cloud infrastructure, or developer platforms. Comfortable operating in the weeds with technical products and guiding reps through complex deals. Proven track record of success in high velocity sales environments. Based in San Francisco or New York City and open to coming in office at least 3 d

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns Offices in NYC and India We are looking for a KYC Analyst who understands how to ensure that our platform can continue operating in an efficient manner while minimizing downside losses and reducing friction in the onboarding process. If you're passionate about working for a revolutionary early-stage startup, poised for rapid growth and expansion then we want to chat. Are you ready to revolutionize the small business banking industry with us? About the Role Identify, monitor, evaluate and address customer account actions to address potential risk, fraud or suspicious activity. Understand and manage KYC and AML pr