Customer Operations Leader Jobs

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Key Responsibilities: Experience in driving data product strategy, including market opportunity assessment, revenue potential analysis, competitive benchmarking, and data partnership development. Proven track record of leading large-scale customer projects with end-to-end ownership of project management, stakeholder engagement, delivery governance, and execution. Strong leadership experience managing data teams, ensuring effective project tracking, resource planning, and timely delivery of business-critical objectives. Hands-on expertise in Cloud, Databricks, SQL, RDBMS, PySpark, and Python, with a focus on building scalable data solutions and automating data processes . Key Requirements: 1–3 years of experience in Data Operations, Data Engineering, Product Management, or Project Management, with a strong understanding of data-driven business environments. Educational background in BE/BTech, MBA, or Postgraduate programs, complemented by experience in managing data projects, driving operational excellence, and delivering business outcomes. Industry exposure to India market data operations within Data Startups, Business Information Companies, Credit Rating Agencies, or similar data-centric organizations. Excellent stakeholder management and communication skills, with the ability to collaborate effectively across business, technology, and client-facing

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role As an Associate Operations Manager, you will play a key role in the day-to-day performance of our Los Angeles kitchen operations. You will work closely with the Head of Operations to ensure our kitchens run safely, efficiently, and consistently while developing frontline leaders. This is a hands-on field operations role. You will spend significant time in our kitchens, coaching leaders, solving problems, ensuring standards are followed, and driving accountability across locations. As Lab37 grows, this role will expand in scope and responsibility. What you’ll do Own day-to-day operational performance across assigned Los Angeles kitchens and serve as the first point of escalation for location-level issues. Manage and coach Shift Leads, Floating Managers, and other kitchen leadership while building a high-performance culture. Ensure SOPs are followed across cleaning, food safety, opening/closing, prep, equipment care, inventory, and order quality. Own location-level labor management, including staffing, scheduling, overtime, productivity, and labor costs. Help manage food cost, inventory, waste, purchasing, and other controllable operating costs. Coordinate facilities and equipment issues, vendors, repairs, and preventive maintenance. Spend regular time onsite observing execution, identifying gaps, coaching employees, and stepping in when needed. Monitor location KPIs, identify underperformance, and implement corrective action plans. Support hiring, onboarding, training, and developmen

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Marketing Operations Associate supports the strategic alignment of marketing processes to optimize execution, performance, and scalability. This role assists with marketing automation, lead and pipeline development, customer segmentation, campaign enablement, and performance analysis. It also provides operational support for marketing technology, compliance procedures, and process documentation to ensure efficiency and accountability across go-to-market activities. Essential Key Responsibilities Assist in the execution of digital marketing campaigns across email, web, and social platforms. Support marketing automation workflows and help maintain lead scoring models. Help maintain customer segmentation data for targeted campaigns. Assist with lead and pipeline development processes, including data entry and quality checks. Monitor campaign performance and contribute to reporting and dashboard creation. Ensure data accuracy and integrity within CRM and marketing systems. Support compliance procedures by following data governance and privacy standards. Provide operational support for marketing technology tools and assist with troubleshooting. Contribute to process documentation and operational playbooks. Help coordinate vendor activities and track marketing-related contracts and budgets. Essential

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Marketing Operations Associate supports the strategic alignment of marketing processes to optimize execution, performance, and scalability. This role assists with marketing automation, lead and pipeline development, customer segmentation, campaign enablement, and performance analysis. It also provides operational support for marketing technology, compliance procedures, and process documentation to ensure efficiency and accountability across go-to-market activities. Essential Key Responsibilities Assist in the execution of digital marketing campaigns across email, web, and social platforms. Support marketing automation workflows and help maintain lead scoring models. Help maintain customer segmentation data for targeted campaigns. Assist with lead and pipeline development processes, including data entry and quality checks. Monitor campaign performance and contribute to reporting and dashboard creation. Ensure data accuracy and integrity within CRM and marketing systems. Support compliance procedures by following data governance and privacy standards. Provide operational support for marketing technology tools and assist with troubleshooting. Contribute to process documentation and operational playbooks. Help coordinate vendor activities and track marketing-related contracts and budgets. Essential

CSQ427R440 The Databricks Customer Enablement team is on a mission to upskill data and AI professionals in customer organizations so they can use Databricks effectively and accelerate customer success. As a Customer Enablement Architect, you will design and lead customer enablement and talent-transformation programs across Australia and New Zealand. You will partner with Sales, Field Engineering, Forward Deployed Engineering, Training Delivery, and Operations to understand customer needs, recommend the right learning solutions, and ensure successful execution. You will balance strategic customer engagement with program and commercial execution across training bookings, revenue, learners, credentials, and adoption. You will bring enough technical depth to understand Databricks curriculum and certifications, make credible recommendations, and engage confidently with technical stakeholders—without being expected to deliver deep hands-on technical training. The impact you will have Work with regional Go-to-Market teams to create enablement strategies aligned to customer segment, business priorities, technical maturity, and talent-transformation goals. Translate customer outcomes into practical learning plans, capability roadmaps, and recommendations across free and paid training, instructor-led and self-paced learning, credentials, and partner delivery. Partner with global Delivery and Operations teams to coordinate scheduling, communications, program quality, and seamless execution of customer development plans. Manage and report weekly, monthly, and quarterly performance across training bookings, revenue, learners, credentials, and adoption; use insights to guide action from field teams. Serve as the voice of the customer for regional enablement, curriculum, and certification priorities, while engaging senior leaders and executives internally and externally. Identify capability gaps that may affect platform adoption and work with account teams on targeted

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Responsibilities Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution Automate routine monitoring and troubleshooting tasks Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure Inform executive leadership and escalation management personnel of major outages Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers) Requirements Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 8 years) Expertise with Linux system administration, configuration, troubleshooting Experience in monitoring, system performance data collection and analysis, and reporting Expertise with networking technologies like DNS, TCP/IP, etc Knowledge of database operations and concepts. Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure) We need intermediate proficiency in scripting or coding A CS/CE degree or equivalent experience At least 1 of the following programming languages: Java, Go, Python, Javascript A keen interest in learning new things Special requirements Willingness to work in 1st Shift (7:30 am IST to 3:30 pm

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Marketing Operations Associate supports the strategic alignment of marketing processes to optimize execution, performance, and scalability. This role assists with marketing automation, lead and pipeline development, customer segmentation, campaign enablement, and performance analysis. It also provides operational support for marketing technology, compliance procedures, and process documentation to ensure efficiency and accountability across go-to-market activities. Essential Key Responsibilities Assist in the execution of digital marketing campaigns across email, web, and social platforms. Support marketing automation workflows and help maintain lead scoring models. Help maintain customer segmentation data for targeted campaigns. Assist with lead and pipeline development processes, including data entry and quality checks. Monitor campaign performance and contribute to reporting and dashboard creation. Ensure data accuracy and integrity within CRM and marketing systems. Support compliance procedures by following data governance and privacy standards. Provide operational support for marketing technology tools and assist with troubleshooting. Contribute to process documentation and operational playbooks. Help coordinate vendor activities and track marketing-related contracts and budgets. Essential

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers — spanning both teammate-assisted and AI-driven support — obsessing over the user journey to ensure every interaction is seamless and reliable. As the analytics team, our mission is to make every support interaction measurably better: we define what a great resolution looks like, quantify where we fall short, and turn that into a roadmap for product, operations, and AI/ML partners. We are looking for a Manager to lead and grow the analytics team behind our core support experience. About the Role As a Manager on the Customer Experience Analytics team, you'll set the analytical vision for how DoorDash measures and improves customer resolutions across our global network of support teammates and their interactions with our customers. You'll lead and grow a team of data scientists working at the intersection of customer experience quality and operational cost — uncovering opportunities to drive perfect interactions and informing improvements to teammate tooling that leverages AI-driven resolutions. You'll establish a clear measurement framework for resolution quality, own insights to drive strategy and roadmap, and align partners across CX, Product, Engineering, Operations, and AI/ML. This is a high-visibility leadership role: success means better outcomes for customers, a more effective support organization, and a team of data scientists who are growing in their craft. You're excited about this opportunity because you will… Lead, grow, and develop a team of data scientists — providing mentorship, feedback, and clear career development pathways. Set the analytical vision for the core support experience, defining what a great customer resolution looks like and building the metrics to measure it. Uncover opportunities to drive perfect interactions, tr

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Marketing Operations Associate supports the strategic alignment of marketing processes to optimize execution, performance, and scalability. This role assists with marketing automation, lead and pipeline development, customer segmentation, campaign enablement, and performance analysis. It also provides operational support for marketing technology, compliance procedures, and process documentation to ensure efficiency and accountability across go-to-market activities. Essential Key Responsibilities Assist in the execution of digital marketing campaigns across email, web, and social platforms. Support marketing automation workflows and help maintain lead scoring models. Help maintain customer segmentation data for targeted campaigns. Assist with lead and pipeline development processes, including data entry and quality checks. Monitor campaign performance and contribute to reporting and dashboard creation. Ensure data accuracy and integrity within CRM and marketing systems. Support compliance procedures by following data governance and privacy standards. Provide operational support for marketing technology tools and assist with troubleshooting. Contribute to process documentation and operational playbooks. Help coordinate vendor activities and track marketing-related contracts and budgets.</p

Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace. We are looking for a Lead with strong technical leadership experience as well as technical depth who is looking to collaborate closely with Cloud Operations Engineering Management in building and maintaining a high-performing team that delivers high quality outcomes while fostering psychological safety and professional growth. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Core responsibilities Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required Time management: between assisting team members with day to day tasks ranging from incident to project management Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer Coordinate with Lead counterparts within Cloud Operations as well as Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base Assist and collaborate with the team on scoping, designing, deploying and ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents Detec

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform that enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. The Sendbird Revenue Operations team is looking for a Head of Marketing Operations. The Revenue Operations team brings together Marketing Operations, Sales Operations, CX Operations, and Data Insights — together, we own the processes, systems, and analytics that power the entire lead-to-cash cycle. It's a fast-moving, high-impact function, and this role is central to how we grow. Reporting to our Head of Revenue Operations, you'll own the monitoring and enablement of lead and pipeline delivery. We're looking for someone who really gets marketing — someone who can build the systems, processes, and workflows that help our marketing efforts thrive and scale. This role is based in our San Mateo, California office, with the team on-site Monday, Wednesday, and Thursday each week (3+ days). This is an IC role that owns the function, the strategy, and vendor relationships. You'll be joining a team that moves with urgency, thinks in data, sweats the details, and is genuinely energized by building a high-quality pipeline for Sales. If that sounds like your kind of environment, we'd love to talk! What you will do: Lead our Marketing Operations efforts, and be a partner to the Head of Demand Generation and our Marketing stakeholders. Manage our external MOps agency that executes our Campaign Operations. Platform and Systems Ownership Own the Marketing technology stack a

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done. About the Role This is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company. In this role, you will Play a leading role in the design and execution of GTM objectives & strategies, includ

Location : London We are seeking a highly driven and results-oriented Senior Operations Manager to support our Head of Operations and team in leading and executing our operational strategy for our UK market. This pivotal role is essential to the efficient operation of our business, directly influencing growth and customer satisfaction. Reporting to the Head of Operations, you will be responsible for optimizing daily operations, driving performance improvements, and cultivating strong relationships with key stakeholders. As a key leader, you will be instrumental in delivering the Freenow by Lyft vision locally and ensuring operational excellence. YOUR DAILY ADVENTURES WILL INCLUDE: Driving key marketplace KPIs by identifying opportunities for growth and implementing initiatives that improve driver acquisition, engagement, quality and retention. Building and managing driver and fleet partner relationships through regular communication and proactive outreach, helping solve operational issues and serving as the primary escalation point for complex 2nd-level support cases via Zendesk. Tracking driver performance metrics and behavior to provide targeted coaching that elevates service standards and marketplace efficiency. Supporting driver acquisition and onboarding to ensure a seamless journey from initial registration to their first completed trips. Driving platform adoption and feature engagement while gathering actionable driver feedback to continuously inform operational improvements. Escalation management: Support the team by handling escalated cases with our drivers Collaborating with Central Operations, Product, Marketing, and Support teams to execute local operational projects and roll out new marketplace tools. Monitoring market trends, competitor activity, regulatory developments and operational data to produce actionable performance reports and drive KPI growth. TO BE SUCCESSFUL IN THIS ROLE: You take ownership of operational challenges in a fast-paced environm

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy using technology. Role Overview We are looking for a strategic and tech-forward General Manager — Travel Business Operations to lead operational strategy, business analytics, CRM workflows, and AI-driven automation across Paytm’s Travel vertical (Flights, Bus, Hotels). In this leadership role, you will bridge the gap between operational execution, technology infrastructure, and executive decision-making. You will be responsible for scaling operations, optimizing ROI on key initiatives, driving enterprise CRM transformations, and deploying agentic AI solutions to enhance both customer experience and frontline team productivity. Key Responsibilities 1. Data Analytics & Business Performance Operational Performance Tracking: Architect, automate, and manage MetaQL and Apache Superset dashboards to monitor core operational KPIs, service levels, and business health. Impact & ROI Evaluation: Perform deep-dive evaluations on the financial impact and ROI of business initiatives, actively contributing data-driven insights to the Annual Operating Plan (AOP). Management Reporting & Data Governance: Standardize executive reporting suites, ensuring central-level dataset changes and limitations are seamlessly governed and reflected across operational dashboards. MetaQL Integration: Lead MetaQL enablement across business units to democratize data access and elevate self-serve analytical capabilities. 2. Enterprise CRM Management & Workflow Optimization Enterprise CRM Migration: Lead end-to-end CRM migration strategies, ensuring zero operational downtime, system parity, and business continuity. Process Automation: Continuously identify operational bottlenecks an

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our Revenue Operations and Go to Market Transformation teams play a key role in connecting customer demand, business strategy, and operational execution. We work closely across Sales, Business Units, Supply Chain, and Planning to create data-driven insights that help the organization make better decisions, improve responsiveness, and deliver value to customers worldwide. This role is an important bridge between customers, Sales, Revenue Operations, and planning partners. The individual in this position will translate demand signals, market intelligence, supply conditions, and business priorities into actionable forecasting and planning recommendations. Success requires strong analytical skills, cross-functional collaboration, relationship management, and the ability to influence decision-making in a dynamic global environment. Responsibilities: Analyze demand, supply, market, and customer signals to identify risks, opportunities, and forecast misalignments Partner with Sales, Revenue Operations, Business Units, and planning teams to resolve forecasting and supply issues and drive planning alignment Develop forecasting recommendations, constrained demand plans, and product mix strategies based on customer needs, supply conditions, and business priorities Monitor forecast performance, track design-win pipeline conversion, and provide insights to support continuous process improvement Prepare and deliver planning, forecasting, and business performance insights for leadership reviews