Customer Performance Lead Jobs

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We're looking for an Engineering Manager to lead our Deployment Engineering team in EMEA. This isn't a typical management role — we need someone who leads from the front, gets their hands dirty, and drives impact. You'll manage a team of Forward Deployed Engineers who are on the front lines of deploying Cohere's North platform into customer environments. You should be ready to be a force to be reckoned with. Location: UK (can be remote but based in UK) What You'll Do Lead and mentor a team of Forward Deployed Engineers across EMEA Drive end-to-end deployment of North in private cloud and on-premises environments Take ownership of customer success from technical implementation through delivery Collaborate closely with Product, Engineering, and Sales to shape how we deliver AI to enterprises Mentor your team on cloud infrastructure, Kubernetes, and enterprise-grade deployments Optimize performance for OpenSearch, databases, and other K8s services Define scaling guidelines for GPU and CPU compute resources Build processes & technology that scales — we're growing fast. What We're Looking For 5+ years of experience

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! We're looking for an Engineering Manager to lead our Deployment Engineering team. This isn't a typical management role — we need someone who leads from the front, gets their hands dirty, and drives impact. You'll manage a team of Forward Deployed Engineers who are on the front lines of deploying Cohere's North platform into customer environments. You should be ready to be a force to be reckoned with. Location: North America (remote-first) What You'll Do Lead and mentor a team of Forward Deployed Engineers Drive end-to-end deployment of North in private cloud and on-premises environments Take ownership of customer success from technical implementation through delivery Collaborate closely with Product, Engineering, and Sales to shape how we deliver AI to enterprises Mentor your team on cloud infrastructure, Kubernetes, and enterprise-grade deployments Optimize performance for OpenSearch, databases, and other K8s services Define scaling guidelines for GPU and CPU compute resources Build processes & technology that scales — we're growing fast. What We're Looking For 5+ years of experience in software engineering with demonstrate

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! The Chief of Staff is a strategic leadership role focused on optimizing sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration. Key Responsibilities Sales Strategy & Execution: Partner with the CRO to define and implement sales strategies, forecasts, and performance metrics. Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools. Cross-Functional Coordination: Work closely with marketing, product, and customer success teams to ensure cohesive go-to-market execution. Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment. Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture. Stakeholder Management: Serve as a liaison between sales leadership and executive teams, ensuring clear communication and strat

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! The Sales Ops Specialist role is a strategic leadership role focused on optimizing sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration. Key Responsibilities Sales Strategy & Execution: Partner with the VP of Sales, Americas to define and implement sales strategies, forecasts, and performance metrics. Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools. Cross-Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution. Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment. Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture. Stakeholder Management: Serve as a liaison be

Corporate Account Executive — Tokyo Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience. By adopting an inclusive approach, we work closely with marketing, product, and customer success teams to ensure alignment and continuous improvement. Together, we identify and overcome technical, educational, and competitive challenges, thereby driving successful, long-term growth and customer satisfaction. You will play a crucial role in acquiring new customers and cultivating passionate advocates. As a champion of the entire sales process, from inception to completion, your creative prospecting skills will be strategically employed to pursue fresh business opportunities. You'll tackle complex deals, and your insatiable curiosity will position you as a thought leader, consistently propelling you to the top of the performance charts. We welcome those who challenge conventional wisdom and refuse to settle for the ordinary! Join Asana's sales team and become a seasoned explorer and a strategic partner for potential clients. Your contribution will be instrumental in our company's growth, while you embark on your own journey of personal and professional development. If you're eager to make a significant impact and refine your sales expertise, we're excited to connect with you! This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recrui

Our GTM Enablement team plays a critical role in helping Datadog’s Sales and Customer Success teams succeed by equipping them with the right skills, knowledge, and tools at the right time. We partner closely with teams across Sales, Customer Success, Product Marketing, Strategy & Operations and more to ensure enablement programs translate into real performance in the field. The Program Management team within Sales Enablement is a group of interdisciplinary thinkers leveraging diverse business backgrounds in engineering, education, management consulting, business operations (and more!) to define, manage and measure Datadog’s global go to market motion. We solve complex, systemic challenges that impact go-to-market effectiveness by diagnosing root causes, whether behavioral, skills-based, or structural, and shaping the strategic solutions that resolve them. We partner closely with our Sales Enablement stakeholders across Curriculum, Field Enablement, Operations, and more to deliver on measurable results and operate as one unified enablement team. As a Senior Program Manager on the Sales Enablement Program Management team, you will design, plan, and execute complex, global, cross-functional programs that change how our Go-to-Market (GTM) teams operate at a systems level. You will own the end-to-end enablement process for the programs and stakeholder relationships you’re responsible for: diagnosing the gap, gathering field evidence, building a multi-faceted strategy (not just a content solution), partnering across teams to deliver the experience, and reporting business impact to Sales and Customer Success leadership. This is a high-ownership role for someone who moves quickly, thinks strategically and creatively, and is equally comfortable analyzing hard data and reading what’s happening on the ground. You’ll drive adoption at scale with limited guidance, influence senior stakeholders without positional authority, and help shape how the Program Management function o

The ML Observability team builds cutting-edge tools to monitor, explain, and improve AI systems in production, particularly those leveraging Large Language Models (LLMs) and generative AI. We provide robust, scalable observability for AI workloads, including drift detection and model evaluation, and behavior tracing, enabling customers to ship AI with confidence. As a Staff Engineer, you’ll lead the development of new features and foundational capabilities within Datadog’s LLM Observability product. You will shape product direction, drive experimentation, and apply your deep understanding of both AI systems and software engineering to solve open-ended problems in the fast-moving AI landscape. Your work will directly impact how our customers monitor, troubleshoot, and optimize LLM-based applications in production. Join us in building the foundational tools that make AI systems observable, understandable, and reliable in the real world. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive design and implementation of LLM observability features. Ideate, prototype, and scale new product features to provide insights and drive improvements for generative AI systems Work cross-functionally with other eng teams, product, UX, and applied science to iterate fast and find product-market fit Develop and extend tools for tracing, evaluating, and debugging LLMs Influence architecture decisions and mentor engineers to build resilient, high-performance systems Stay close to customer pain points and use those insights to guide product and engineering priorities Stay current with industry trends and advancements in machine learning and observability, driving innovation within the team Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or r

Datadog is looking for an experienced Senior Account Based Marketing Manager to drive new customer acquisition and pipeline generation across the Americas (North America and LATAM), with a focus on our Commercial (SMB) segment. In this role, you will design and execute an integrated, multi-channel marketing account based-marketing strategy, spanning paid search, paid social, dedicated field programs, sponsored events, and third-party digital channels, in close partnership with sales leadership. This is a full-funnel, cross-channel mandate, with the latitude to prioritize the channels and programs that deliver the greatest impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop and execute a comprehensive, multi-channel marketing strategy to drive pipeline growth across the Americas, leveraging sponsored events, paid search, paid social, field-led programs, third-party digital placements, and more. Support the design and execution of 1:many, 1:few, and 1:1 ABX marketing programs for the Commercial (Small and Midsize Business) segment, combining digital tactics, such as paid social and programmatic display, with dedicated field plays, such as direct mail, to break into and expand high-value accounts. Serve as both strategist and operator for the region: help define the marketing plan and lead execution across paid media, field marketing, and event teams. Architect the operating model and playbooks for dedicated programs and partner with cross-functional marketing teams to execute dedicated programs where regional support is needed, maintaining consistent quality and cadence across the Americas. Establish the reporting and measurement framework needed to evaluate program and channel performance, refining the strategy based on results. Maintain flexi

Role Description Dropbox is seeking a Head of Scaled Sales to build and lead our sales-assisted growth motion from the ground up. This is a foundational leadership role for an entrepreneurial builder who is energized by creating a new motion from 0 to 100 and pairing product-led growth with the right sales touch to accelerate conversion, expansion, and efficiency. This leader will design the segmentation, coverage, and experimentation systems that determine when, where, and how sales engages self-serve customers, while partnering closely with marketing, data science, and sales analytics to turn signals into action. The right candidate will bring a strong operator mindset, deep fluency in PLG and hybrid GTM models, and a clear point of view on how to balance AI and human judgment to improve outcomes at scale. Responsibilities Build a self-serve segmentation model that identifies the right customers for the right sales motion, maximizing cost efficiency, conversion, and speed through the funnel. Design and implement a highly efficient coverage model that introduces sales engagement at the optimal point in the customer journey. Partner closely with data science and sales analytics to develop and operationalize a data-driven targeting strategy. Work cross-functionally with marketing to deliver targeted campaigns to the right customers at the right time with the right message, improving take rates and product expansion. Define how AI should be deployed across the scaled sales motion to improve productivity and business outcomes, while making sound decisions about where human engagement adds the most value. Build and run a strong experimentation framework that enables rapid testing, learning, and iteration across segmentation, outreach, coverage, and conversion strategies. Establish clear operating rhythms, performance metrics, and diagnostic frameworks to understand business drivers and inform resourcing and investment decisions. Lead execution with a strong bias for act

Role Description Dropbox is seeking a Head of Scaled Sales to build and lead our sales-assisted growth motion from the ground up. This is a foundational leadership role for an entrepreneurial builder who is energized by creating a new motion from 0 to 100 and pairing product-led growth with the right sales touch to accelerate conversion, expansion, and efficiency. This leader will design the segmentation, coverage, and experimentation systems that determine when, where, and how sales engages self-serve customers, while partnering closely with marketing, data science, and sales analytics to turn signals into action. The right candidate will bring a strong operator mindset, deep fluency in PLG and hybrid GTM models, and a clear point of view on how to balance AI and human judgment to improve outcomes at scale. Responsibilities Build a self-serve segmentation model that identifies the right customers for the right sales motion, maximizing cost efficiency, conversion, and speed through the funnel. Design and implement a highly efficient coverage model that introduces sales engagement at the optimal point in the customer journey. Partner closely with data science and sales analytics to develop and operationalize a data-driven targeting strategy. Work cross-functionally with marketing to deliver targeted campaigns to the right customers at the right time with the right message, improving take rates and product expansion. Define how AI should be deployed across the scaled sales motion to improve productivity and business outcomes, while making sound decisions about where human engagement adds the most value. Build and run a strong experimentation framework that enables rapid testing, learning, and iteration across segmentation, outreach, coverage, and conversion strategies. Establish clear operating rhythms, performance metrics, and diagnostic frameworks to understand business drivers and inform resourcing and investment decisions. Lead execution with a strong bias for act

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Sales Vendors team partners with third-party external sales organizations to drive Stripe's revenue growth and expand access to Stripe's financial infrastructure. We design and scale the sales motions, processes, and performance frameworks that enable our vendor salesforce to deliver consistent results and exceptional customer experiences. We work at the intersection of strategy and execution, partnering closely with Vendor Operations Managers, Sales Development leaders, and Growth Marketing teams to ensure our external salesforce reflects Stripe's standards and priorities across every customer touchpoint. What you’ll do As a Sales Excellence Manager, you'll lead the transformation of how our third-party vendor sales teams go to market — redesigning sales motions from the ground up to incorporate agentic AI, automation, and LLM agents. You'll be the architect of a next-generation external salesforce, enabling vendor teams to deliver consistent results and outstanding customer experiences through modern, AI-powered processes. You'll operate at both a strategic and operational level, designing scalable sales motions, building the performance frameworks that give senior leadership clear visibility into program health, and partnering closely with Vendor Operations Managers and internal stakeholders to scale proven approaches across regions and vendor sites. Responsibilities Lead the transformation of vendor sales motions to incorporat

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As part of our Enterprise Sales Team, you’ll play a pivotal role in expanding our global footprint. The Enterprise team brings our world-class review and consumer experience solutions to top-tier brands and retailers. In this role, you will act as the strategic engine for our pipeline, working in close collaboration with our Senior Enterprise Sales Leaders to map major accounts, identify new verticals, and hunt for new business opportunities. The EBDR is a high-visibility role for ambitious professionals looking to master enterprise sales, with opportunities to advance into a closing Account Executive position. What you'll be doing: Identify, target, and map complex enterprise-level accounts, as well as strategically rework cold or existing accounts within your book of business finding multiple entry points into a given division or company. Research prospective companies and leverage business insights to identify key C-level and VP-level decision-makers, generating qualified interest and building executive-level rapport. Partner closely with Senior Enterprise Account Executives to co-develop and execute multi-channel outreach campaigns (phone, bespoke email, social) while sharing key market insights. Maintain an organized outbound pipeline, log activity meticulously, and enforce strong data hygiene using Salesforce.com. Consistently meet and exceed performance metrics—specifically Sales Qualified Opportunities, Pipeline Generated, and ultimate revenue from deals closed off your booked meetings. Identify and map whitespace accounts to uncover untapped revenue opportunities and expand coverage across target markets Maintain accuracy and clean

About the Role: We are seeking an experienced Risk Management professional to lead and strengthen the organisation's Operational Risk and Outsourcing Risk Management framework. The role will be responsible for identifying, assessing, monitoring, and mitigating operational and third-party risks across payment products, merchant acquiring, cross-border payments, and outsourced business operations. The incumbent will work closely with business, operations, compliance, technology, audit, and leadership teams to ensure adherence to regulatory requirements, network guidelines, and internal risk policies. Key Responsibilities Operational Risk Management: Develop, implement, and enhance the Operational Risk Management (ORM) framework, including Risk and Control Self-Assessments (RCSAs), across the organisation. Identify, assess, monitor, and mitigate operational risks arising from payment operations, merchant onboarding, transaction processing, and customer servicing. Drive corrective action plans arising from RCSA findings and control gaps. Monitor Key Risk Indicators (KRIs), operational losses, incidents, and control effectiveness. Lead root cause analysis and remediation for operational risk events. Own SOP and policy lifecycle management — including drafting, versioning, and periodic review — for all operational risk policies and procedures. Outsourcing Risk Management: Manage end-to-end outsourcing risk governance for third-party vendors involved in KYC verification, PAN validation, customer onboarding, payment processing, and other critical functions. Maintain and operate a vendor categorisation framework (IT/Non-IT, critical/non-critical outsourcing) and ensure risk assessments are calibrated to vendor tier and exposure. Ensure compliance with RBI Outsourcing Guidelines, PA Master Directions 2025, and all applicable regulatory requirements. Conduct vendor due diligence, risk assessments, performance reviews, and periodic audits. Monitor SLA adherence, control ef

Title: Business Head - Equity About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role:We are looking for a growth-oriented and data-driven professional to drive user acquisition, activation, and retention for Intraday Trading and IPO businesses at Paytm Money. The role requires strong analytical thinking, campaign management capabilities, and collaboration across product, marketing, and analytics teams to improve user engagement and business growth. Key Responsibilities: Business Growth & Ownership. Own and drive Monthly Transacting Users (MTUs) across all Equity products including Delivery, Intraday, ETFs, IPOs, Trading Ideas, Baskets, Bonds, NPS, and SIPs. Define and execute business strategies to drive user acquisition, activation, engagement, and retention across the Equity ecosystem. Identify growth opportunities and build initiatives to increase market share in the cash segment. Product Strategy & Roadmap. Develop product vision and business roadmaps for Equity products. Partner closely with Product and Technology teams to prioritize, build, and launch features that drive customer growth and business outcomes. Monitor product performance, customer behavior, and market trends to continuously refine the roadmap. Go-to-Market (GTM) & Customer Growth: Design and execute GTM strategies for new product launches, feature rollouts, and business initiatives. Collaborate with Marketing, CRM, and Growth teams to maximize adoption and engagement acro

Role Overview As a Key Account Manager / Enterprise Account Manager, you will own strategic relationships with leading D2C, digital-first, and retail brands. You will help them drive customer acquisition, engagement, retention, and support through the Paytm Pi Marketing platform—our AI-powered customer engagement platform. In this role, you will be responsible for driving new business, growing existing accounts, and positioning our comprehensive suite of solutions across Enterprise CPaaS, AI Agents, and Omnichannel Customer Engagement. Key Responsibilities 1. Business Development & Revenue Portfolio Ownership: Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands. Target Achievement: Consistently deliver on annual revenue, gross margin, and account growth targets. Expansion: Proactively identify and execute cross-sell and upsell opportunities across the full product suite. Stakeholder Engagement: Build, nurture, and manage strong executive relationships with CXOs and decision-makers across Marketing, CRM, Digital, Customer Experience (CX), Support, Product, and E-commerce teams. 2. Sales & Account Growth End-to-End Sales Lifecycle: Lead the complete sales lifecycle—from initial solution mapping and commercial negotiation to final closure and account expansion. Strategic Planning: Develop and execute comprehensive account plans for key enterprise clients. Adoption & Performance: Drive long-term product adoption, platform usage, and account retention. Metrics & KPIs: Continuously track key business metrics, including revenue growth, adoption rates, and customer success KPIs. 3. Solutioning Understand complex customer challenges and architect tailored solutions across: Enterprise CPaaS: WhatsApp, SMS, Voice, Email, and RCS AI Agents Omnichannel Customer Engagement Conversational Commerce 4. Cross-Functional Collaboration Product & Engineering: Share critical customer feedback, adoption barriers, feature requests, and market