Customer Relationship Advocate Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers in the US market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti

The Lead - Banquet Sales will be responsible for driving banquet and event revenue through proactive business development, client relationship management, event sales, and strategic planning. The role involves generating new business opportunities, managing corporate and social event bookings, achieving revenue targets, and ensuring a seamless customer experience from inquiry to event execution. Source: Adani Group | Job ID: 57199

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the UK market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Enterprise Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or dev

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Enterprise Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or dev

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools Excellent

About the Team You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health. About the Role This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high - we're hiring for someone who can show up and partner with multi-location operators on day one. You’re excited about this opportunity because you will… Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for. Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy. Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it. Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship. Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue. Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively. Build proce

Our Enterprise Sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new Federal Government accounts within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. What You’ll Do: Prospect into Federal Government organizations while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with FED enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of value drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 5+ years closing experience (mix of field selling within mid-market or enterprise) Driven and have met/exceeded direct sales goals of 800k+ and operated with an average deal size of $50k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innova

About the Team OpenAI's GTM Partnerships team builds a strategic, global partner ecosystem to accelerate customer success, enable enterprise AI adoption, and drive durable growth in support of OpenAI's mission toward AGI. We work cross-functionally across Product, Engineering, Security, Legal, Marketing, Customer Success, and Sales to turn strategic partnerships into measurable business outcomes. This role sits within the GTM Partnerships organization and is responsible for leading OpenAI's strategic relationships with three of the world's largest Global Systems Integrators (GSIs): HCLTech, Wipro, and Cognizant . These partners play a critical role in helping enterprise customers design, deploy, and scale AI solutions by combining OpenAI's technology with deep industry expertise, consulting capabilities, and global delivery organizations. This role reports to the Head of GSIs and will be responsible for driving executive alignment, joint go-to-market strategy, commercial execution, and scalable partnership programs across these strategic accounts. About the Role We are hiring a Partner Director, HCL, Wipro & Cognizant to lead and grow three of OpenAI's most strategic Global Systems Integrator partnerships. You will own executive relationships, develop and execute joint business plans, and drive coordinated go-to-market motions that accelerate customer adoption and revenue growth. This is a highly strategic, externally facing role that requires a blend of executive relationship management, commercial leadership, operational excellence, and ecosystem expertise. You'll work closely with OpenAI Sales, Solutions Engineering, Customer Success, Product, Marketing, Legal, Security, and partner leadership teams to build repeatable motions that generate pipeline, enable successful customer deployments, and deepen long-term strategic alignment. The ideal candidate understands how large consulting organizations operate, has experience driving revenue through strategic partn

Position Overview: As a Senior Account Manager with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means expanding product adoption among current customers and introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth. We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you. Key Responsibilities: Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for prospecting new and existing business within the designated vertical / territory for complex accounts with longer sales cycles. Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business g

Position Overview: As an Enterprise Account Director with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth. We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you. Key Responsibilities: Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for prospecting new business within the FSBI territory for complex accounts with longer sales cycles. Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Build deep relationships with prospects during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth. Leads the coordination of Sales stakeholders to prioritise actions for multiple assign

Position Overview: As a Senior Account Executive with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth. We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you. What you will get: Uncapped commission plan with accelerators Be part of a high performing, high attainment team and culture Defined territory Private medical insurance including dental cover Pension plan Key Responsibilities: Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for developing business within the designated vertical / territory for complex accounts. Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targ

Position Overview: As an Account Manager with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means expanding product adoption among current customers and introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth. We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you. What you will get: Uncapped commission plan with accelerators Be part of a high performing, high attainment team and culture Defined territory with existing customer base Key Responsibilities: Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for expanding existing business within the designated vertical / territory for complex accounts. Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connectin