Customer Relationship Advocate Jobs

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Sales Engineer to join our Majors Account team. This is an East role in NYC Metro, reporting to the Sales Engineering Manager in the Americas Field Sales department. You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points. What you’ll do (Role Expectations) Overseeing the technical sales process Running Proof of Value from start to finish, as the technical and industry expert Collaborating and supporting internal Zscaler teams Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. About the Role We are looking for a Product Sales Account Executive to join our Sales and Go-to-Market team. This role can be based in any major city within the USA, reporting to the Director, SecOps. You will support a specific region, acting as the primary specialist to drive revenue growth within the security operations product suite, including unified vulnerability management, deception and threat hunting. You will lead the charge in demonstrating the power of cloud transformation to cement our position as a global leader in cloud security. What you’ll do (Role Expectations) Serve as the primary specialist for customers, partners, and internal teams to drive revenue growth across the security operations product portfolio Partner with domain-expert solution engineers to capture customer requirements and craft compelling value propositions that close complex business deals Own the regional quota and territory achievement

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Zscaler is seeking a Senior Sales Engineer to join our Federal team, specifically focused on the Army vertical. This is a hands-on technical role where you are responsible for architecting technical solutions that directly address and resolve critical customer pain points within the world’s most mission-critical environments. We are looking for a critical thinker who can persuasively connect the dots between a customer’s desired business outcomes and the underlying technical levers that make them a reality. For the right candidate, this is a career opportunity to be at the forefront of the cybersecurity industry. What You’ll Do (The Role) Oversee the technical sales process by translating complex enterprise requirements into transformative Zero Trust solution architectures. You are responsible for explaining the why to a CIO and the how to a network engineer with equal fluency and precision. Lead Proof of Value (POV) engage

Staff Software Engineer Sureify is on a mission to modernize the life and annuity insurance industry. Composed of 250+ insurance veterans, technology experts, and creatives, Sureify offers its employees a unique opportunity to advance a powerful industry that has fallen behind digitally. Sureify’s product suite, Lifetime, solves some of the biggest problems faced by life and annuity carriers today when it comes to digital sales (LifetimeACQUIRE), customer engagement (LifetimeENGAGE), policy servicing (LifetimeSERVICE), and enabling agents (LifetimeAGENT). Sureify’s CoreCONNECT platform is the digital experience engine for the life insurance & annuity industry. Our products enable our clients to reach new customers, digitize the policy sales process, drive in-force customer engagement, and modernize the policy servicing experience. We are looking for a Staff Software Engineer to act as a technical leader and a highly experienced Full Stack Web Developer who is motivated to combine the art of design with the art of programming. This role requires driving technical strategy and system architecture while maintaining hands-on coding responsibilities. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. On the backend, you will have the opportunity to help our product scale and be involved in the further architecture of the Sureify platform. Responsibilities Design, develop, and maintain robust web applications using React on the frontend and Golang/Typescript/PHP on the backend. Build reusable code and libraries for future use. Build a scalable architecture to support millions of users. Design schema migrations, optimize complex queries, and ma

Job Title: Technical Manager Company: Sureify Location: Hyderabad About Sureify Sureify is dedicated to modernizing the life insurance and annuity industry. We provide cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service their customers. Our mission is to drive meaningful digital transformation by offering scalable technology that enhances customer engagement and streamlines carrier operations. Sureify's products deliver the advanced digital experiences that life insurance carriers, agents, employees, and consumers now expect in this rapidly evolving technological landscape. At Sureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning. About the Role We are seeking an experienced and highly-skilled Technical Manager who is responsible for end-to-end delivery of software projects while also leading, mentoring, and managing engineering teams . This role bridges technical execution, delivery management, and people leadership to ensure high-quality, scalable solutions are delivered on time and teams continue to grow and perform at their best. What We Look For We are interested in self-motivated individuals who can easily function in a high-demand, performance-driven environment. In addition, we are looking for individuals who recognise the team's accomplishments before their own and are sought after as people developers. If you are passionate about problem-solving and helping our customers with some of their most complex issues, this role is for you. Key Requirements & Responsibilities: Project & Delivery Management Own end-to-end delivery of multiple software projects, from planning through execution and release Manage Project scope and milestones effectively Project estimations, assessing resource needs and allocation Ensure projects are delivered on time, within scope, and within budget Identify and mitigate delivery risks, dependencies, and bottlenecks Collabor

About the Role Support Operations is one of our core operations teams, responsible for making sure that when things go wrong, there's always someone there to make it right. The team designs, manages, and operates a large and growing global network of support centers, with the goal of delivering a world-class customer experience every time. We're looking for an experienced Workforce Planner to help develop and scale our support lines of business. This role is central to planning monthly, daily, and hourly staffing levels, and to keeping hiring plans current so we consistently deliver best-in-class service. You'll play a key part in improving forecast accuracy, reporting, and how we plan around floor staff utilization and efficiency — for a 24/7/365 organization, wherever it operates. You're excited about this opportunity because you will… Capacity planning Build and maintain support capacity plan models at the monthly, weekly, and interval level, using a quantitative model to determine the staff required to service forecasted volumes Match staffing supply to required staff to ensure efficient service level attainment, and make hiring, ramp, and staff-reduction recommendations Keep capacity plans and assumptions accurate, current, and aligned to source-of-truth headcount data, auditing regularly for accuracy Ensure alignment from the smallest site/team level of detail up through the broader org-wide capacity plan Maintain documentation of planning methodology, assumptions, and processes, and continually improve the planning tools, models, and templates themselves Forecasting & scenario planning Forecast incoming contact volume using historical and benchmark data, tracking deviations between forecast and actuals on a regular cadence Build, update, and present "what-if" scenarios to evaluate potential changes and support upcoming initiatives, as well as annual, half-year, and quarterly planning scenarios for long-range and financial planning Build and validate capac

About the Team Our Workforce Management team's primary focus is to ensure we have the right people in the right place at the right time, so customers, merchants, and delivery partners get help as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve its goals, moving quickly, applying first-principles thinking, and focusing on problem-solving to ensure seamless execution. The team manages workforce capacity planning, scheduling, and real-time operations for a large and growing global network of in-house and outsourced support centers, with the goal of delivering an outstanding customer experience reliably, at scale. About the Role As a Manager, Workforce Planning, you will lead a team of Workforce Planners, Schedulers, and Real Time Analysts (typically 5-7 direct reports), owning workforce planning and performance across an integrated scope that spans in-house and outsourced/vendor sites. You'll set direction for your team, own KPI performance, and partner cross-functionally to keep staffing supply aligned with business priorities. This role flexes across two tracks depending on team needs and where your strengths lie: an Audience-facing track, where you act as the primary bridge between a specific line of business and the Workforce Management function, translating business goals into capacity plans and performance reporting; and a Technical track, where you directly supervise the team of planners who build the forecasts and schedules for all in-house and outsourced sites, focusing on the technical accuracy of capacity models and the tools behind them. Both tracks require a leader who can navigate ambiguity, identify root causes through data, and manage up and across with clarity and confidence. You're excited about this opportunity because you will… Manage and develop a team of Workforce Planners, Schedulers, and Real Time Analysts (typically 5-7 direct reports), setting clear priorities and holding

About the Team: The Workforce Demand Forecasting team is part of Global Support and Integrity Operations. We help DoorDash deliver reliable, efficient, and high quality support by translating business activity into demand forecasts and actionable planning insights. Our work informs customer experience, workforce investment, operational readiness, and cost. We partner with Workforce Management, Operations, Finance, Business Intelligence, Data Science, Product, and Engineering to improve forecast accuracy, strengthen planning decisions, and build scalable operating mechanisms. The team supports a broad set of global support workstreams. Our goal is to provide leaders with the forecasts, insights, and decision frameworks needed to balance service, customer experience, and cost. About the Role: We are seeking an Associate Manager to lead a defined set of Forecasting workstreams and strengthen the team’s operating model. This role goes beyond forecast production. You will own workstream performance from end to end, including forecast quality, prioritization, business readiness, stakeholder alignment, and continuous improvement. You will translate complex data into clear recommendations, make informed tradeoffs, and help leaders understand key risks, opportunities, and decisions. You will also guide and develop analysts through coaching, technical support, and clear performance expectations. The ideal candidate combines analytical depth, strategic judgment, operational discipline, and strong cross functional influence. Success in this role requires advanced SQL skills, strong business acumen, and demonstrated experience improving forecasting, planning, or operational processes at scale. You’re excited about this opportunity because you will own: Forecasting Performance and Business Readiness Lead demand forecasting across designated business lines and workstreams, with accountability for forecast accuracy, assumptions, risks, and recommended actions across planning horizo

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Staff Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in San Jose, CA or another Zscaler office; remote can be considered for exceptional candidates) reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain h

We are looking for a strategic and execution-focused Product Marketing Manager to lead go-to-market strategy for NMI's card-not-present (CNP) processing and Value Added Solutions (VAS) portfolio, the tools and services that power secure, high-converting online and card-not-present transactions for merchants, software platforms and partners across the United States. NMI has evolved from a payment gateway into a full-service payment platform. Our CNP processing stack and VAS suite, including Customer Vault, Automatic Card Updater, Invoicing, ACH and fraud prevention tools, give merchants and partners a single, trusted path from sign up to pay out. This role supports that evolution, helping translate processing and VAS capabilities into messaging that speaks to the outcomes online merchants, marketplaces, subscription businesses and software platforms actually care about: conversion, fraud loss reduction, recurring revenue retention and total cost of acceptance. You will lead market positioning, messaging, launches and enablement for NMI's CNP processing and VAS offerings, working closely with product, sales and channel teams to help make sure NMI is the preferred processing and VAS partner for every merchant and partner selling online. This role calls for a solid understanding of how ecommerce merchants, subscription businesses and software platforms evaluate and adopt payment processing and value added services, and the ability to help translate technical capability (tokenization, network tokenization, recurring billing, customer vaulting, PCI scope reduction, fraud and chargeback tools) into outcome-led messaging that supports pipeline and adoption. This role is also NMI's evangelist for CNP processing and VAS. You will present to sales teams and internal stakeholders, and help represent NMI at ecommerce and payments industry events. You will build AI tools into your everyday workflow as a core habit rather than an occasional add-on, and bring enough technical fluen

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Manager, Sales Engineering, based in Canada, reporting to our Senior Director, Sales Engineering. You will lead and grow the sales engineering organization for the core portfolio, including the Gen AI market, across the region in the US. You will align closely with GTM Sales Leaders, Product Management, and Engineering to execute strategic solutions and close deals for customers and partners. What you’ll do (Role Expectations) Recruit, mentor, and develop the sales engineering team Refine and scale core sales engineering processes including discovery, technical qualification, and proof-of-concept Partner with sales leadership and clients to design and present business solutions that drive revenue growth Work within a matrixed environment to promote and support the Zscaler portfolio through value-based selling Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

At Scale, we build the AI systems behind some of the country's most important decisions. On the Public Sector Engineering team, you'll embed directly with U.S. government customers, including the Army, Air Force, Joint commands and Intelligence Community, to build and deploy AI applications that support their most critical missions. This is a hybrid customer-facing engineering role. You'll sit with the people whose problems you're solving, own delivery from first prototype to production, and ship software that customers adopt and rely on in the field. Model performance matters, timelines are urgent, and ambiguity is the norm. Your work directly shapes what Scale's platform can do for the public sector. What you'll do Embed with government customers to understand their mission, scope the problem, and turn it into working software. Own delivery end-to-end: design, build, deploy, and maintain solutions at customer sites, from prototype to stable production. Build robust backend systems and data integrations that connect customer environments to Scale's platform and back. Partner with product and engineering to feed field signals back into the roadmap, so the patterns you build once become capabilities the whole team can reuse. Serve as the technical point of contact for customer stakeholders, guiding adoption and maximizing mission impact. What we're looking for Required 5+ years of software engineering experience, ideally in customer-facing, forward-deployed, or government contexts. Strong production coding in Python and TypeScript (or comparable modern languages). Comfort across the stack, including cloud platforms (AWS, Azure, or GCP), containers, Linux, and networking fundamentals. Ability to operate independently in ambiguous, fast-moving environments and make sound trade-offs under pressure. An active TS/SCI clearance, or eligibility to obtain one. Bonus Experience building or deploying systems powered by LLMs or generative models. Familiarity with Node and

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Regional Sales Director in the Dallas, TX region reporting to the RVP in the Sales and Go-to-Market department. As a Regional Sales Director, you will lead and build high-performing sales teams, driving customer delight and secure cloud transformation within your assigned region. You will contribute to Zscaler's position as a leader in cloud security by fostering trusted partnerships and leveraging expertise across various go-to-market functions. What you’ll do (Role Expectations) Recruit, hire and develop world-class sales talent, build development plans for each sales rep, and coach and motivate sales team to overachieve on targets Understand and solve customer pain points through Zscaler's unique value proposition Be the GM of your business and create a plan for success, and accurately forecast business monthly/quarterly/yearly Act as the executive sponsor for key partners to create joint plans,

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Staff Software Development Engineer, ZIA Core Datapath to join our team. This is a hybrid (3 days per week in San Jose, CA office) role, reporting to the Sr Manager, Software Engineering, QA in the ZIA Engineering team. In this role you will own the architecture, development, and maintenance of a high-scale system test automation infrastructure for ZIA Core Datapath, a cloud security platform processing 400B+ transactions daily. You will build repeatable automation suites for L4-L7 technologies, validate cloud firewall and tunneling stacks, diagnose customer issues, and mentor engineers while driving continuous regression optimization. What you’ll do (Role Expectations) Collaborate with cross-functional teams during design, development, and maintenance of cloud-based software solutions Architect, design, develop, and maintain a scalable system test automation infrastructure for a cloud produ

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Manager, Payroll to join our team. This is a Hybrid role reporting to the Director, Global Payroll in the Global Payroll department. In this role, you will lead end-to-end payroll operations, ensure strict regulatory compliance across the US and Canada, and drive financial integrity through strategic cross-functional partnership. What you’ll do (Role Expectations) Oversee and execute the end-to-end bi-weekly and semi-monthly payroll processing for US and Canada while serving as the primary approver for payroll review and manual payments Accurately calculate, report, and process US and Canada equity transactions including RSUs, NSOs, and ESPP, alongside non-recurring off-cycle pay runs Manage year-end payroll activities, including W2/T4 preparation and reconciliation Manage payroll-related quarter-end and year-end accounting close activities and support internal and external audits Develop an