Customer Solution Center Rep 4 Jobs

Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12. Roles & Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call. Provides ass

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA-II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills. Principle Duties and Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call. Provides assistance and mentorship to CSA-I analysts as needed. Coll

General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Job description Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation compan

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking a Technical Solutions Sales Architect to handle first technical interactions with strategic customers. This position helps build wins for Micron’s data retention and storage technologies across AI, cloud, and data-center platforms. This role combines deep system-level technical expertise with executive presence, market influence, and commercial competence. You will work directly with NeoCloud, AI, and GPU customers—including customer architects, engineers, executives, and ecosystem partners—to convert next-generation workload requirements into differentiated Micron solutions, build platform decisions well ahead of revenue, and develop ongoing technical relationships that accelerate adoption at scale. This is a very senior technical leadership role dedicated to working directly with customers. It includes responsibility for strategic influence, engaging with executives, aligning ecosystems, and impacting the design-win pipeline with key AI infrastructure customers. Join us! What Success Looks Like NeoCloud, AI, and GPU customers view you as a trusted senior technical advisor and strategic partner, engaging you early in architecture, roadmap, and platform decisions. Micron solutions are positioned as strategic enablers for next-generation AI and accelerated computing platforms, with influence established early enough to shape customer architectures and long-term roadmaps. Key Responsibilities: Lead early technical discovery with NeoCloud, AI, and GPU customers to understand workloads, a

FEQ427R545 As a Solutions Architect part of a Global Capability Center(GCC) focused Field Engineering team, you will shape the future of the Data and AI landscape by working with the most sophisticated Data and AI teams in the world, including Fortune 500 enterprises and global AI-forward SaaS customers operating globally. In this role, you will be deeply embedded with our named strategic accounts, serving as a trusted long-term technical advisor while also collaborating with internal sales, product, and engineering teams. You will help our customers achieve tangible data-driven outcomes through the Databricks Data Intelligence Platform, helping data teams complete projects and integrate our platform into their enterprise ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in data engineering, analytics, AI and data science. Reporting to the Field Engineering Manager, you will collaborate with our most strategic global prospects and customers, partner with regional field teams across geographies, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way. The impact you will have Be the trusted technical advisor for one or more named strategic accounts — building deep, durable relationships with their data, AI/ML, and platform engineering leaders, and earning a seat at the table for their most important architectural decisions. Help shape and drive your customer's AI strategy — partnering with their data science, ML, and AI platform teams to design GenAI and ML architectures, evaluate build-vs-buy decisions, and turn AI ambitions into production systems deployed on Databricks. Partner with the sales team and provide hands-on technical

FEQ327R324 As a Solutions Architect part of a Global Capability Center(GCC) focused Field Engineering team, you will shape the future of the Data and AI landscape by working with the most sophisticated Data and AI teams in the world, including Fortune 500 enterprises and global AI-forward SaaS customers operating globally. In this role, you will be deeply embedded with our named strategic accounts, serving as a trusted long-term technical advisor while also collaborating with internal sales, product, and engineering teams. You will help our customers achieve tangible data-driven outcomes through the Databricks Data Intelligence Platform, helping data teams complete projects and integrate our platform into their enterprise ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in data engineering, analytics, AI and data science. Reporting to the Field Engineering Manager, you will collaborate with our most strategic global prospects and customers, partner with regional field teams across geographies, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way. The impact you will have Be the trusted technical advisor for one or more named strategic accounts — building deep, durable relationships with their data, AI/ML, and platform engineering leaders, and earning a seat at the table for their most important architectural decisions. Help shape and drive your customer's AI strategy — partnering with their data science, ML, and AI platform teams to design GenAI and ML architectures, evaluate build-vs-buy decisions, and turn AI ambitions into production systems deployed on Databricks. Partner with the sales team and provide hands-on technical

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Solutions Architect – Voice, a technical hire who will define how enterprises deploy Decagon's AI agents into live voice and contact center environments. This role sits at the intersection of pre-sales engineering, telephony architecture, and enterprise contact center strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous voice deployment conversations—from SIP trunking and call routing to media handling and real-time transcription—ensuring Decagon integrates seamlessly into their existing contact center platforms while meeting latency, reliability, and compliance requirements. As an early hire in this function, you will define best practices for voice deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises running mission-critical contact center operations. You will establish technical credibility with

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Data Center Technician to join our team! About the Role: Individuals fulfilling this role will be responsible for managing, maintaining, and optimizing the physical infrastructure of our data center operations. The ideal candidate will have significant technical knowledge of server hardware, networking equipment, power and cooling systems, and structured cabling. This role requires a proactive problem-solver with strong leadership abilities, deductive reasoning, and a focus on operational excellence. What You'll Do: Hardware Deployment & Maintenance: Maintain organizational infrastructure including racking equipment, replacing hard drives and other system components Troubleshoot, repair, and replace defective equipment with minimal supervision Help manage onsite inventory of hard drives, cables, rails and other spare parts RMA defective components Setup, test and activate new equipment via the Linux command line Data Center Operations: Work as Backblaze’s physical presence in Data Center Operations On-call responsibilities requir

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Hands-on technical contributor responsible for customer-focused system validation of enterprise and data-center SSDs, owning execution, debugging, qualification, and multi-functional coordination. Responsibilities: • Plan and implement customer‑specific system and SSD validation cycles, including regressions and qualification runs. • Set up and maintain validation environments and analyze test results to drive root‑cause resolution. • Perform system‑level and drive‑level debugging and reproduce customer‑reported issues. • Develop and enhance validation test cases, scripts, and automation frameworks. • Own the process of conducting validation for assigned programs while mentoring developing engineers and contributing to test strategy. • Applying Artificial Intelligence to improve organizational level working efficiency Minimum Qualifications: • Bachelor’s degree in Computer science, Electrical/Computer Engineering, or a related field with 8+ years of experience in customer, product, or system validation roles. • Strong knowledge and experience with NVMe and PCIe protocols and debugging skills across system, firmware, and hardware domains. • Hands-on experience accomplishing system‑level validation in complex hardware/software environments. • Experience collaborating with multi-functional engineering teams (firmware, hardware, systems). • Proficiency with scripting/programming in Python, C/C++, or similar languages and understanding of val

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for a Customer Operations & Logistics Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule. This role suits someone detail-oriented who works independently, handles a fast pace well, and brings solutions along with the problems they flag. What You'll Do Order Management Process incoming orders and check that purchase order contents are accurate before they're released. Enter and maintain orders accurately in a high-volume environment. Monitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time. Work with Finance to resolve order issues. Customer

The GTM Enablement & Business Value Excellence team is the center of excellence responsible for how go-to-market execution is designed, enabled, measured, and continuously improved across Sales Enablement, Technical Solutions Enablement, and Business Value. We establish the capabilities, operating model, systems, analytics, and governance that enable our customer-facing teams to execute consistently at scale and adapt as our business evolves. Within the team, Enablement Operations designs and manages the operational infrastructure that powers enablement at scale. This includes operational governance, enablement systems, knowledge management, reporting, operational processes, and continuous improvement, ensuring programs can be delivered consistently, measured effectively, and continuously optimized. The Opportunity: As an Enablement Operations Manager, you will own the operational infrastructure that enables our programs to run efficiently and consistently at scale, with a primary focus on supporting Technical Solutions Enablement. You will partner closely with the Technical Solutions Enablement team to manage operational processes, enablement systems, knowledge management, reporting, governance, and continuous improvement. You will also collaborate with the Enablement Systems & Analytics team and cross-functional stakeholders to evolve the operational capabilities that support scalable execution. This role is ideal for someone who enjoys building scalable systems and processes, improving how work gets done, and creating the operational foundation that enables high-performing teams. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Support the operational processes, governance, and enablement systems that support Technical Solutions Enablement. Man

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for a Customer Operations & Logistics Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule. This role suits someone detail-oriented who works independently, handles a fast pace well, and brings solutions along with the problems they flag. What You'll Do Order Management Process incoming orders and check that purchase order contents are accurate before they're released. Enter and maintain orders accurately in a high-volume environment. Monitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time. Work with Finance to resolve order issues. Customer

MongoDB and Customer Success Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments. Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention. Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocac

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention, proactive consumption, and executive-level advocacy. You’ll build deep relationships with CIO/CTO personas, understand the nuances of complex market challenges, and orchestrate global resources to deliver transformative business value where your customers need it most. We are looking to speak to candidates who are based in Germany for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies. Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth Account & Portfolio Management Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that dr