Customer Success Architect Jobs

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Customer Growth & Experience (CGX) team owns the full customer lifecycle — from the moment a customer lands on plaid.com to their journey across onboarding, activation, adoption, and long-term success. Within CGX, this role sits at the intersection of Growth and GTM. We own the product experience for sales-worked customers across every segment — onboarding, premium features, upsell and cross-sell, and offboarding — and the internal tooling that makes Plaid's own sales organization faster and more effective at every stage of a deal. We're focused on growing and retaining the accounts sales brings in, and on using AI to meaningfully change how sellers and their accounts get served, not just to speed up existing steps. As a Product Manager on Sales-Assisted Growth, you'll own the experience for customers who come to Plaid through our sales team — SDRs, AEs, AMs from onboarding through expansion and offboarding: how they get set up, which premium features they unlock, how they discover and adopt new products, and how they're communicated with along the way. You'll also own the internal tooling that removes manual work for sellers and gives them the right view of their accounts

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Are you excited to drive Quality initiatives on new product from Design through Qualification? Collaborating across multi-functional teams to deep dive and actively drive resolution and ensure customer satisfaction in a fast paced and dynamic environment? Innovate and develop Quality and Reliability Strategies and enhancements? All while being part of a fun and supportive team? As a Development Quality Engineer in DEMQRA DQA Design Team at Micron Technology, Inc., your responsibilities will include the following: Work with key development partners in Design, Product Engineering, Technology Development, Quality Assurance and Manufacturing to identify and mitigate potential quality and reliability issues during the Design and pre-qualification phase of new product Identify Design specific risks for new High Performance Memory product and collaborate with the Design, PE, TD and QA teams to ensure correct verification, validation and detection specs are in place to ensure visibility to the status and success of mitigation efforts Drive deep-dive problem solving and mitigation/resolution alignment across the portfolio for DRAM related quality and reliability issues Act as the Subject Matter Expert on Design related quality and Live Die reliability issues and advise Global Quality leadership on risk and mitigation strategies Partner with Design, PE, and QA to align and recommend changes to verification and/or validation flows to ensure they are optimized to meet Micron’s QR nee

Practice Development Manager Description - The Partner Development Manager, also known as a Practice Builder, is responsible for driving business development, achieving sales targets, analyzing market trends, and identifying strategic partner relationships. This role focuses on developing and promoting selling practices with key third-party partners and using performance metrics to evaluate partner effectiveness. You will understand, drive and achieve sales targets on centrally designed initiatives, utilizing global tools to promote local channel business. You will be assigned to active opportunities to accelerate Partner sales, support complex deals configurations, and pricing. Key Responsibilities Lead business development efforts and execute sales targets. Drive adoption of portfolio-based, customer-centric selling practices across partner ecosystem Analyze market trends and identify potential partners with emerging capabilities. Develop capabilities and selling practices with priority partners. Leverage performance data to assess and improve partner effectiveness. Incubate business and grow revenue for assigned products and solutions. Collaborate with external resellers, distributors, and HP Financial Services. Select and segment partners, supporting their adoption, practice building, and certification in their focus area. Enable partners with value proposition, collaterals, training on their focus area, links them to technical support resources. Co-sell with partners until they can operate independently. Education & Experience Recommended: Bachelor’s degree is preferred but not required. Proven experience in business development and sales. Demonstrated success in

Practice Development Manager Description - The Partner Development Manager, also known as a Practice Builder, is responsible for driving business development, achieving sales targets, analyzing market trends, and identifying strategic partner relationships. This role focuses on developing and promoting selling practices with key third-party partners and using performance metrics to evaluate partner effectiveness. You will understand, drive and achieve sales targets on centrally designed initiatives, utilizing global tools to promote local channel business. You will be assigned to active opportunities to accelerate Partner sales, support complex deals configurations, and pricing. Key Responsibilities Lead business development efforts and execute sales targets. Drive adoption of portfolio-based, customer-centric selling practices across partner ecosystem Analyze market trends and identify potential partners with emerging capabilities. Develop capabilities and selling practices with priority partners. Leverage performance data to assess and improve partner effectiveness. Incubate business and grow revenue for assigned products and solutions. Collaborate with external resellers, distributors, and HP Financial Services. Select and segment partners, supporting their adoption, practice building, and certification in their focus area. Enable partners with value proposition, collaterals, training on their focus area, links them to technical support resources. Co-sell with partners until they can operate independently. Education & Experience Recommended: Bachelor’s degree is preferred but not required. Proven experience in business development and sales. Demonstrated success in marke

Practice Development Manager Description - The Partner Development Manager, also known as a Practice Builder, is responsible for driving business development, achieving sales targets, analyzing market trends, and identifying strategic partner relationships. This role focuses on developing and promoting selling practices with key third-party partners and using performance metrics to evaluate partner effectiveness. You will understand, drive and achieve sales targets on centrally designed initiatives, utilizing global tools to promote local channel business. You will be assigned to active opportunities to accelerate Partner sales, support complex deals configurations, and pricing. Key Responsibilities Lead business development efforts and execute sales targets. Drive adoption of portfolio-based, customer-centric selling practices across partner ecosystem Analyze market trends and identify potential partners with emerging capabilities. Develop capabilities and selling practices with priority partners. Leverage performance data to assess and improve partner effectiveness. Incubate business and grow revenue for assigned products and solutions. Collaborate with external resellers, distributors, and HP Financial Services. Select and segment partners, supporting their adoption, practice building, and certification in their focus area. Enable partners with value proposition, collaterals, training on their focus area, links them to technical support resources. Co-sell with partners until they can operate independently. Education & Experience Recommended: Bachelor’s degree is preferred but not required. Proven experience in business development and sales. Demonstrated success in marke

Role Description DocSend is expanding from a virtual data room solution into a deal execution platform. We’re seeking a Product Manager to help shape the next phase of DocSend’s growth. As a Product Manager on DocSend, you’ll own a broad set of customer experiences spanning from foundational workflows, like onboarding and content management, to our largest strategic initiatives, like AI-powered document analysis and multi-product integration. You’ll work closely with Engineering, Design, Data, and cross-functional partners to understand customer needs, set priorities, make product tradeoffs, and turn opportunities into high-quality experiences. This is an end-to-end product ownership role. You’ll combine customer empathy, quantitative and qualitative insight, strong product judgment, and clear communication to determine which problems matter most and guide the team from discovery through launch and iteration. Responsibilities Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration. Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product. Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences. Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities. Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution. Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve. Use AI and automation thoughtfully to improve workflows Requirements 5

Become a part of our caring community As a Care Management Support Assistant, you will help members take the next step toward better health and well-being. You will do this by connecting with them over the phone, completing important non-clinical assessments, identifying barriers to care, and helping them access resources and benefits. We are looking for people who show compassion and document customer issues in detail, can work in a call center environment, and motivate themselves through work that directly supports members and care teams. This is a remote position, and the assigned shift will be 11:30 AM–8:00 PM Eastern Standard Time. Job Description What You Will Do Engage members by phone to encourage participation in care management programs. Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up. Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources. Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care. Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being. Manage both inbound and outbound calls in an auto-dialer environment while documenting member information. What Success Looks Like You create a positive member experience by treating each interaction with respect, patience, and professionalism You demonstrate compassion, integrity, and sound judgment when supporting members with sensitive health-related needs You listen to

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Pipeline Generation Team The Pipeline Generation team builds the system that turns market signal into qualified pipeline for the Account Executive team across APAC. This is a founding AI-first function: a small group of operators who design and run an automated prospecting motion rather than a manual outbound desk. What this team proves in Singapore becomes the playbook the wider region runs. About the Role The Outbound Strategist runs Mixpanel's AI-driven prospecting system to deliver qualified, Account-Executive-accepted pipeline across APAC. You will operate the outbound engine day to day: building target lists, running campaigns, supervising AI agents that research prospects and draft first-touch outreach, and applying a critical eye so only genuinely qualified opportunities reach an Account Executive. You will work inside targeting logic and quality bars set with the team, sharpen them as you learn what converts, and help document what works. Success is qualified pipeline and system leverage, measured on outcomes rather than activity. Responsibilities Run outbound and prospecting campaigns that produce qualified opportunities for the Account Executive team, owning the flow from signal to accepted handoff. Build target lists and enrichment inputs against a defined ideal customer profile, and keep data clean so leads move end to end with minimal manual handling. Deploy and supervise AI agents for prospect research, list building, personalization, and first-touch drafting, keeping a human check on quality before anything ships. Qualify opportunities against the agreed bar with Account Executi

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Pipeline Generation Team The Pipeline Generation team builds the system that turns market signal into qualified pipeline for the Account Executive team across APAC. This is a founding, AI-first function: a small group of operators who design and run an automated prospecting motion instead of a manual outbound desk. What this team proves in Singapore becomes the playbook the wider region runs. About the Role The Outbound Strategist runs Mixpanel's AI-driven prospecting system to deliver qualified, Account-Executive-accepted pipeline across APAC. You will operate the outbound engine day to day: building target lists, running campaigns, supervising AI agents that research prospects and draft first-touch outreach, and applying a critical eye so only genuinely qualified opportunities reach an Account Executive. You will work inside targeting logic and quality bars set with the team, sharpen them as you learn what converts, and help document what works. Success is qualified pipeline and system leverage, measured on outcomes rather than activity. Responsibilities Run outbound and prospecting campaigns that produce qualified opportunities for the Account Executive team, owning the flow from signal to accepted handoff. Build target lists and enrichment inputs against a defined ideal customer profile, and keep data clean so leads move end to end with minimal manual handling. Deploy and supervise AI agents for prospect research, list building, personalization, and first-touch drafting, keeping a human check on quality before anything ships. Qualify opportunities against the agreed bar with Account Executi

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Manager, Sales Engineering, based in Canada, reporting to our Senior Director, Sales Engineering. You will lead and grow the sales engineering organization for the core portfolio, including the Gen AI market, across the region in the US. You will align closely with GTM Sales Leaders, Product Management, and Engineering to execute strategic solutions and close deals for customers and partners. What you’ll do (Role Expectations) Recruit, mentor, and develop the sales engineering team Refine and scale core sales engineering processes including discovery, technical qualification, and proof-of-concept Partner with sales leadership and clients to design and present business solutions that drive revenue growth Work within a matrixed environment to promote and support the Zscaler portfolio through value-based selling Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

We anticipate the application window for this opening will close on - 30 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life In your role as a Senior Contract Analyst at Medtronic, you will embrace a diverse range of duties and opportunities each day. This role will focus on delivering seamless end-to-end contract lifecycle management, ensuring the accurate and timely administration of contracts in alignment with company policies, legal requirements, and customer specifications. You will work in close partnership with internal stakeholders such as sales leadership, offer development, legal partners, and downstream operations partners to uphold the highest standards of contract integrity and performance. You will be tasked to provide guidance and support to business partners, driving compliance and minimizing risk as well as bringing visibility to contractual performance. Your role is pivotal to enable informed decision-making leading to optimal contract outcomes. As part of the U.S. Pricing and Contracting team, you will play a crucial role ensuring seamless contract construction, execution, and downstream performance management. This is an ideal role for someone who thrives in a fast-paced, collaborative environment and has a passion for driving business success. This position is remote from the U.S. and requires 10% amount of travel to support business operations as ne

The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”. POSITION SUMMARY: Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card. ESSENTIAL FUNCTIONS: Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA). Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc. Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle. Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Responsible for leading the Cloud Automation Engineering function. Primary focus will be leading a team of other engineers in designing and implementing automation solutions to improve customer experience and increase productivity in our cloud estates. Responsible for maintaining and delivering automation solutions through infrastructure as code, ensuring security best practice, evangelising automation practice and tools, and supporting customer needs, both internal and external. What you'll be doing: Identify opportunities for improvement and automation of operations Design, build, test and implement use cases to drive automation adoption and improve operational efficiency Work closely with the IT Operations team to develop automated incident detection and response mechanisms. Implement proactive monitoring and alerting systems to quickly respond to and resolve critical issues, minimizing downtime and service disruptions Responsible for driving CSI initiatives to improve operations (processes/tools) working with various stakeholders Responsible for providing feedback at various leve

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior SOC Analyst to join our team . This is a remote role, reporting to the Global SOC Manager in the Enterprise Security department . As a key guardian of our infrastructure, you will monitor, detect, and analyze security incidents to protect our digital assets . You will be the first line of defense, ensuring that potential threats are mitigated promptly and effectively to maintain a secure environment . What you’ll do (Role Expectations) Monitor security alerts and events to identify potential threats and vulnerabilities Detect and analyze security incidents using multiple security tools Respond to security incidents promptly, following established procedures and protocols Conduct in-depth analysis of security events to determine the scope and impact of potential threats Perform phishing incident analysis Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

About Dawn Aerospace Dawn Aerospace is redefining space transportation through reusable, sustainable, and high-cadence flight systems. Our Aurora Spaceplane enables rapid access to suborbital space and speeds over Mach 3, serving a growing need for near-space testing, high-speed flight, and microgravity research. Together with our in-space propulsion business, Dawn is building the infrastructure for sustainable access to and operation in space. Role Overview Aurora is the first vehicle capable of flying missions to the edge of space multiple times a day. Your job is to transform this vehicle capability into mission success for our customers working from anywhere in the US - although Huntsville , USA is preferred (with domestic and international travel) . As a Mission Manager, your core role is to translate customer objectives into executable flight plans. You will be the customer’s interface to Dawn's flight operations, engineering, regulatory, and commercial teams. Throughout any project, you will coordinate the specialists required to solve individual problems while retaining responsibility for the mission. This is not a passive account-management role. You will be expected to assess mission feasibility, challenge customer assumptions, defend engineering realities, and drive clarity across complex, first-of-a-kind mission concepts. You will be the customer’s technical advocate inside Dawn, and Dawn’s operational interface to the customer. You will succeed here if you can lead through ambiguity, communicate with precision, and have the technical depth to engage meaningfully with aerospace engineers and flight operators, while keeping customers aligned, informed, and confident. Key Responsibilities Mission Ownershi