Customer Success Architect Jobs

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: He/She/They will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Educational qualification: 5 to 7 years experience into TechOps role Good knowledge of Linux environment and having an idea about shell scripting. Good knowledge of SQL. Basic knowledge of AWS. Basic knowledge of Java. Rest API working experience to execute curl, analysing request and response, HTTP codes etc. Should be familiar with regular networking protocols (DNS, HTTP(S), SSH, FTP, SMTP) and its use cases. Why join us · Because you get an opportunity to make a difference, and have a great time doing that. · You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. · You should work with us if you think seriously about what technology can do for people. · We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & mer

Title: Manager/Sr. Manager - VOC Research About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role:We are looking for a customer-centric and execution-oriented VOC Research Executive to support user research and voice-of-customer initiatives for Paytm Money. The role involves conducting qualitative and quantitative research, managing research operations, and generating actionable insights to improve user experience and business outcomes. ResponsibilitiesManage and maintain focus groups across different investor and trader cohorts for qualitative and quantitative research initiatives. Conduct research with internal and external users to derive actionable insights for business and product teams. Coordinate research operations including vendor payments, user incentive distribution, and participant management. Build detailed user personas across various cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a knowledge base capturing investor and trader behavior patterns on the platform. Support business and product teams with insights across acquisition, activation, retention, and reactivation journeys. Prepare research summaries, reports, and presentations with clear recommendations. Work closely with cross-functional stakeholders to ensure smooth execution of VOC initiatives. Expectations/ Requirements: Minimum 2 years of Research and Analytics, with Stock Broking Industry experience. Strong communication

Title: AM/DM - VOC Research About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a customer-centric and execution-oriented VOC Research Executive to support user research and voice-of-customer initiatives for Paytm Money. The role involves conducting qualitative and quantitative research, managing research operations, and generating actionable insights to improve user experience and business outcomes. Responsibilities: Manage and maintain focus groups across different investor and trader cohorts for qualitative and quantitative research initiatives. Conduct research with internal and external users to derive actionable insights for business and product teams. Coordinate research operations including vendor payments, user incentive distribution, and participant management. Build detailed user personas across various cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a knowledge base capturing investor and trader behavior patterns on the platform. Support business and product teams with insights across acquisition, activation, retention, and reactivation journeys. Prepare research summaries, reports, and presentations with clear recommendations. Work closely with cross-functional stakeholders to ensure smooth execution of VOC initiatives. Expectations/ Requirements: Minimum 4 years of Research and Analytics, with Stock Broking Industry experience. Strong communication and stakeholder m

Title: Business Growth - Research & insights About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a highly driven and user-focused Research Lead to build deep customer understanding for Paytm Money. The role involves leading end-to-end research initiatives, collaborating closely with cross-functional stakeholders, and translating user behavior into actionable business and product insights. Responsibilities: Lead end-to-end research initiatives from stakeholder requirement gathering to execution and presentation of actionable insights. Design structured research frameworks, surveys, discussion guides, and user insight mechanisms. Manage and mentor research executives to ensure high-quality project delivery. Collaborate with leadership, business, product teams, and external vendors for customer-centric decision making. Build detailed user personas across investor and trader cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a centralized knowledge base on investor and trader behavior patterns. Translate research findings into recommendations across acquisition, activation, retention, and reactivation journeys. Work closely with product and growth teams to influence roadmap prioritization using user insights. Expectations/ Requirements: Minimum 4-5 years into Research and Analysis, with exposure to Stock Broking Industry. Strong understanding of qualitative and quantitative rese

Role Overview We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets. This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder management, and the ability to work across legal, product, operations, and compliance teams to build scalable partnerships. Key Responsibilities • Own and manage strategic relationships with regional and national jewellery partners • Identify, onboard, and scale jeweller partners for Paytm Gold redemption • Act as the primary relationship owner for senior leadership at partner organisations • Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets • Define redemption flows covering commercials, operations, settlements, reconciliation, and customer experience • Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs • Work closely with legal and compliance teams to structure regulatorily sound partnership agreements • Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and compliance • Manage escalations and resolve partner issues efficiently • Set up governance mechanisms for partner performance and periodic reviews • Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational metrics • Track jewellery industry trends, competitor models, and regulatory developments and share insights with leadership Candidate Profile Experience • 10–16 years of experience (flexible for the right candidate) • Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading businesses • Proven experience in partnerships, alliances, or business development roles

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Team Paytm's Unified Payments Interface (UPI) offering that enables users to make instant bank-to-bank payments directly from their linked bank accounts. About the Role We are looking for an AI Product Manager to lead the development of Agentic AI solutions for Paytm's UPI ecosystem. The role focuses on building intelligent, autonomous AI agents that enhance payment experiences, automate customer support, detect fraud, provide personalized financial insights, and optimize payment success rates. Key Responsibilities -Define product strategy and roadmap for AI-powered UPI experiences. -Build autonomous AI agents for payments, dispute resolution, customer assistance, and transaction recommendations. -Collaborate with Engineering, Data Science, Design, and Risk teams to deliver AI-first products. -Leverage LLMs, AI agents, and workflow automation to improve user engagement and operational efficiency. -Drive experimentation using analytics, customer insights, and A/B testing. -Ensure compliance with NPCI guidelines, privacy, and responsible AI practices. Superpowers/ Skills that will help you succeed in this role: · -3–8 years of Product Management experience in FinTech, Payments, or AI products. -Understanding of UPI, digital payments, and banking ecosystems. -Experience with Generative AI, LLMs, Agentic AI frameworks, and AI product development. -Strong analytical skills with SQL and product analytics tools. -Excellent stakeholder management and execution capabilities. Why join us: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average r

Title: Sr. Manager/DGM - User Investing Growth. About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a growth-oriented and customer-focused professional to drive user acquisition, engagement, and retention for SIP, ETF, and Trading Ideas businesses at Paytm Money. The role requires strong analytical thinking, growth strategy execution, and collaboration across product, content, and business teams to enhance investment journeys and user engagement. Responsibilities : Drive user acquisition and engagement for ETF, SIP, and Research Content products. Develop strategies to improve SIP registrations, active SIPs, and SIP continuation rates. Grow ETF trading volume and AUM through targeted campaigns, investor education, and engagement initiatives. Collaborate with the content and research teams to ensure investment insights drive user engagement and conversions. Analyze investment patterns, user cohorts, and drop-off points to optimize investment funnels and customer journeys. Design lifecycle campaigns to convert one-time investors into long-term systematic investors. Monitor and improve key metrics such as SIP MTU, ETF AUM, research engagement, and retention rates. Partner with product and UX teams to improve onboarding, discovery, and investment experiences. Conduct market research and competitive benchmarking to understand customer behavior and industry trends. Prepare periodic business reviews, performance reports, and acti

Title: Business Head – F&O About Us Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role We are looking for a highly driven Business Head – F&O to lead the Futures & Options business for Paytm Money. This role will own the F&O business strategy, P&L, product roadmap, growth initiatives, and customer lifecycle. You will work closely with Product, Growth, Analytics, Risk, Compliance, and Operations teams to drive business growth, improve trader engagement, and strengthen Paytm Money's position in the derivatives market. Responsibilities Own the F&O business P&L and drive key business metrics including MTUs, retention, premium turnover market share, and ARPU. Define and execute growth strategies across acquisition, activation, engagement, and retention of F&O traders. Partner with Product teams to build the F&O roadmap, including order types, margin products, trader tools, pricing, and analytics. Drive lifecycle marketing and engagement initiatives to improve trader activation, retention, and wallet share. Monitor business performance through dashboards, metrics, and experiment-led decision making. Track competition, market trends, and SEBI/exchange regulations to adapt business strategies. Collaborate with Risk, Compliance, Customer Support, and Operations teams to deliver a seamless, compliant, and high-trust trading experience. Work closely with cross-functional stakeholders to execute strategic initiatives and achieve business growth targets. Expecta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. The Technology Data and Intelligence (TDI) team at Okta is dedicated to boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success. Key Responsibilities: Requirements Gathering and Analysis: Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories. Conduct thorough analysis of existing proc

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Senior Executive – People Operations will be the engine of our daily People operations, ensuring seamless execution of the employee lifecycle from onboarding to offboarding. This person will manage transactional People processes, maintain data integrity in our systems, act as the first point of contact for employee queries and support the employee lifecycle. This role is ideal for a detail-oriented, proactive, and customer-centric HR professional looking to grow their career in HR operations. What you'll be doing: Onboarding, BGV & Employee Lifecycle Management Coordinate and implement the day-one onboarding process for all new hires, ensuring a welcoming and professional experience. Collect, verify, and accurately archive physical and digital joining documents. Manage Employee ID creation and maintain digital / physical copy of employee files. Track the BGV process with the third-party vendor and follow up with candidates for missing documents. Highlight red flags to the respective Manager and to Asst Manager People Ops. Track probation timelines, coordinate ev

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Leidos has an exciting opportunity for Cyber Security Engineer—Technical Lead in our Intel Security Sector's Analysis Solutions Business Area . Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos , we offer competitive benefits , including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Job Summary This role is responsible for protecting the customer’s information systems and networks from potential cyber-attacks. The Cyber Security Engineer– Technical Lead will serve in a hands-on “player-coach" capacity, dedicating approximately 75% of time to direct technical engineering, troubleshooting, and implementation work, while providing technical leadership and coordination across the security team. The candidate must display an excellent understanding of technology and utilization of Firewalls (Security Groups), VPNs, Data Loss Prevention (DPS), IDS/IPS, Web-Proxy, Security tools, and Security Audits. Candidate will work directly with Team leads, developers, operations personnel, and other Technical Leads throughout a DevSecOps life cycle both on policy and technical implementation of technologies. This is not a supervisory management role. Success in this position is measured by individual technical contribution and resolution of complex security issues, in addition to technical leadership impact. Primary Responsibilities: Plan, implement, manage, monitor, and upgrade security controls and tools used to protect enterprise systems and networks, while identifying opportunitie

Job Requisition ID # 26WD101226 Position Overview As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Enterprise Customer Sales business. You are embedded with senior Enterprise Sales and CS leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Enterprise team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Revenue Operations team and other supporting organizations. This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business operates and executes in the field. When this role is working well, Enterprise leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive. What Success Looks Like Sales leadership makes operational decisions faster, with fewer escalations to the central Revenue Operations team and supporting organizations. Operational gaps are identified and resolved before they affect field execution The central Revenue Operations organization and critical stakeholders recei

Work Flexibility: Field-based Stryker Position Title: Trauma Sales Representative Schedule & On-Call Requirements This position requires an on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization. Please see the link below for more information: Why I am Rebuilding Lives About the Role Join a fast-paced medical device sales environment where clinical expertise, customer support, and sales execution come together. As a Trauma Sales Representative, you will partner with orthopedic surgeons, operating room teams, and hospital staff to provide products and technical support for trauma procedures while managing a designated sales territory. This role combines consultative sales, surgical case coverage, inventory management, and customer education. Success is measured through territory performance, customer support responsiveness, product utilization, inventory accuracy, and achievement of assigned business objectives. What You Will Do Manage a designated territory to achieve sales goals, business objectives, and market growth targets. Provide on-site support for trauma procedures by ensuring the appropriate products, instruments, and implants are available when needed. Educate surgeons, operating room staff, and healthcare professionals on product functionality, surgical applications, and new product offerings. Conduct customer visits