Customer Success Architect Jobs

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, world-class customer service isn’t an afterthought, it’s at the heart of everything we do. We’ve built our reputation on delivering fast, thoughtful, and high-quality support, and we’ve done that by investing deeply in our own technology. Rather than just reacting to problems, we aim to solve them before our customers and partners even notice. Behind the scenes, that means building systems that scale globally, handle real-world complexity, and empower support teams to do their very best work. This is where the Multilingual Intelligence & Resolution Automation (MIRA) team comes in. The team is on a mission to make customer support truly borderless. We’re building intelligent, AI-powered systems used across Wolt, DoorDash, and Deliveroo, including a real-time translation engine that supports seamless conversations across 20+ languages. Processing hundreds of requests per minute and powered by modern cloud infrastructure and state-of-the-art LLMs, this system enables borderless support and helps create experiences that feel natural, human, and native, no matter where you are in the world. And we’re only just getting started. What you’ll be doing Design, build, and operate scalable backend services powering real-time, customer-facing systems De

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. What you’ll be doing As a member of the Sales Support team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices. What you’ll be doi

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our mission Healthcare is too hard. At Zocdoc, we work every day to make it easier for patients to get the care they need. As Senior Administrator, Financial Systems & Automation, you’ll help ensure that the systems supporting Zocdoc’s financial operations are reliable, secure, scalable, and easy to use. You’ll own the Finance Applications service experience from intake through resolution, serve as a hands-on NetSuite expert, and help improve the connected tools and processes that Finance and Accounting rely on every day. This role is a strong fit for someone who enjoys solving practical systems problems, improving how work gets done, and taking ownership from the first request through the final outcome. You’ll enjoy this role if you are Energised by owning a system, service queue, or project from beginning to end Comfortable making thoughtful decisions when requirements are incomplete or priorities change Motivated by turning ambiguous problems into clear next steps Someone stakeholders trust for NetSuite guidance, issue resolution, and proce

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. Core Responsibilities: 1. Inventory Management & Replenishment Monitor and manage inventory levels across all fulfillment locations. Forecast inventory requirements based on sales trends, lead times, seasonality, and inbound shipment schedules. Create and maintain replenishment plans to prevent stockouts and excess inventory. Coordinate inbound and outbound shipments to maintain optimal stock levels. 2. SKU Availability & Sales Channel Control Ensure out-of-stock SKUs are promptly deactivated across all sales channels to prevent overselling. Coordinate with Management, Marketing, and Development teams to manage product activation/deactivation. Reactivate SKUs immediately upon confirmed stock replenishment. Validate system inventory feeds to ensure accurate stock availability is reflected online. 3. Systems Reconciliation & Inventory Accuracy Reconcile inventory counts across OMS, WMS, ERP, and third-party sales platforms. Investigate and resolve discrepancies between internal systems and 3PL warehouses. Partner with 3PL providers to validate stock adjustments, damages, returns, and transfer variances. Maintain accu

Cote Korean Steakhouse, located in the Miami Design District, is the carnivorous vision of proprietor Simon Kim that blends together the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. Cote serves the highest quality USDA Prime beef accompanied by an impeccable 1200+ label wine list and a suite of classic-but-creative cocktails. We are professionals committed to ensuring exceptional hospitality and service to our customers. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 The Restaurant Manager is a dynamic hospitality professional responsible for daily restaurant administration, maintaining facilities and DOH compliance, building & supporting excellent team morale and accountability, building customer relations and problem solving, and supporting the General Manager in all facets of the restaurant’s day to day operations and financial goals. They collaborate with all culinary and front of house departments to run the restaurant harmoniously in an efficient and cost-effective manner. They inspire team members to perform at their highest potential and drive great customer experiences in service nightly. Essential Job Duties & Responsibilities: Hospitality: Promotes the core values and culture of COTE, including but not limited to excellence in food and beverage, service, and hospitality. Liaises between the FOH and culinary team during service. Provides and oversees the service for all VIP customers when on property. Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed. Operations: Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. Manages hourly employees in their daily responsibilities at COTE, providing clear, effective direction. Creates systems of accountability and provides consistent feedback, coaching, and disc

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role We are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience. The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack. What you might do Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications. Ensure employees have a seamless and productive technology experience across all systems and devices. Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction. Develop and maintain IT documentation, standards, processes, and

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:0dac30de-3b8c-4fad-bd4f-c3d5acffeb44-0" data-turn-id-container="request-WEB:0dac30de-3b8c-4fad-bd4f-c3d5acffeb44-0" data-testid="conversation-turn-2" data-turn="assistant"> Notre mission, qui consiste à améliorer chaque jour la vie des gens dans les foyers du monde entier, permet à nos employés de réfléchir, d’expérimenter, de concevoir, de passer à l’action, de créer et d’analyser pour donner vie à des produits qui les passionnent. Dans le cadre de notre croissance, nous sommes ravis d’accueillir un chef d’équipe, Opérations de vente au détail , au sein de notre équipe. APERÇU DU POSTE Le chef d’équipe, Opérations de vente au détail , dirige u

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SAP SD/MM Analyst THE ROLE As an SAP SD Analyst at Everpure, you will design and optimize robust Order-to-Fulfillment (OTC) and supply chain solutions that power our global commercial operations. Collaborating with cross-functional finance, procurement, and IT engineering teams, you will turn complex business processes into highly scalable SAP systems. By integration-testing SD, MM, and Customer Service modules, you will directly accelerate order processing velocity and improve supply chain predictability. Your mission is to elevate system integrity and build a high-performing, seamless enterprise architecture for our global stakeholders. WHAT YOU'LL DO Order-to-Fulfillment System Design: Own the translation of business requirements into high-quality functional and technical specifications for SAP OTC, SD, and MM solutions, ensuring scalability, security, and alignment with industry standards. Cross-Functional Architecture Integration: Lead configuration and integration mapping across SD, MM, IM, and FI modules—including critical touchpoints with Customer Service (CS) and Service Management (SM)—to establish seamless data flows and unified business processes. Supply Chain Optimization & Analytics: Implement cutting-edge supply chain planning and optimization solutions, leveraging analytics dashboards (SAC) and Demand Planning frameworks to enhance inventory accuracy and operational transparency. Continuous System Healt

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Platform Support Specialist, you will be a key contributor to the operational excellence and continuous optimization of our enterprise ServiceNow environment. This role is highly hands-on and customer-focused, sitting at the intersection of production support and system evolution. You will own the resolution of complex Tier-2 technical incidents and drive the delivery of high-impact run-the-business (RTB) enhancements. Collaborating with cross-functional developers, system architects, and global business units, you will play a vital role in transferring knowledge as systems transition from build to run, while proactively identifying platform trends to scale system performance. WHAT YOU’LL DO Optimize Platform Availability: Monitor and own the Tier-2 application queue, diagnosing and resolving complex technical issues across core ServiceNow workflows including Configuration Management Database (CMDB), Customer Service Management (CSM), IT Service Management (ITSM), and HR Service Delivery (HRSD) and enterprise integrations like SAP and Workday. Ship Incremental Enhancements: Develop, configure, and deploy high-priority system administration tasks and keep-the-lights-on (KTLO) enhancements, directly improving everyday user experiences and operational speed. Protect System Stability & Health: Partner on global release management cycles, conducting troubleshooting during platform upgrades and parti

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field. WHAT YOU'LL DO Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices. Proactively understand customer requirements and expectations to deliver effective solutions. Communicate with customers in a clear, concise, and professional manner across all interactions. Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use. Manage multiple support cases and priorities simultaneously in a fast paced environment. Act as a customer advocate by driving issues internally and representing the company externally. Collaborate within a team environment, contributing to shared goals while continuously learning and growing. Participate in weekend, public holiday, and on call s

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role We are seeking an experienced and strategic Regional HR Lead to support our clients. The role will oversee day-to-day HR operations across multiple countries within assigned countries in Europe . This role owns regional service delivery performance, escalations, compliance, and continuous improvement, ensuring timely, accurate, and high-quality support for employees and managers. The successful candidate will blend deep HR expertise with strong people, customer service, and transformation skills. They will partner closely with internal teams (HR, Payroll, Shared Services, Legal, Finance) and external vendors to deliver consistent, compliant, and scalable service consistent, compliant, and scalable service delivery. This role is a hands-on, in

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are looking for a highly skilled Senior Payroll Specialist to join our global payroll team. In this role, you will oversee payroll operations across APAC ensuring accuracy, compliance, and a seamless employee payroll experience. You will work closely with HR, Finance, and external vendors to deliver timely and compliant payroll while continuously improving processes. What You’ll Do Oversee the entire monthly payroll cycles across India, Australia, Japan, and Singapore. Ensure accurate payrolls for new hires, exits, promotions, transfers and all types of variable pays. Conduct audits and reconciliations to identify and resolve payroll discrepancies. Collaborate with HR and different stakeholders on onboarding documentation, monthly variable pay, and all monthly payroll inputs. Monitor compliance with local payroll legislation and tax requirements. Maintain up to date employee records in HRIS/payroll systems and support all employee payroll related inquiries. Partner with third-party vendors and provide global payroll backup support. Identify process improvements and strengthen payroll system controls. Deliver professional customer service to employees and internal stakeholders. About you Bachelor’s degree in finance, Accounting, Human Resources or related field is preferred. 5+ years of payroll experience is a strong advantage. Strong execution skills, analytical mindset, and attention to details with the ability to work independently. Excellent written and verbal communication skills. Tools & Skills You’ll Bring Intermediate to advanced Excel skill

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: The Senior Ecommerce Manager is a senior commercial leadership role, responsible for setting and delivering the ecommerce trading, inventory and marketing strategy across a client account or vertical. This role goes beyond front-end ecommerce performance. You will take commercial ownership of how stock, product mix, margin, marketing investment and customer demand come together to drive sustainable growth. You will lead the development of trading strategies aligned to buying cycles, product launches and inventory plans, ensuring that merchandising, marketing and operational teams are working towards a unified commercial objective. You’ll be responsible for understanding and influencing stock health, sell-through, stock cover, margin performance and product lifecycle, using this insight to shape promotional strategy, visual merchandising, marketing investment and customer acquisition activity. Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, you will provide strategic direction to your team while leading senior stakeholders across buying, merchandising, finance, marketing and operations. You will own the commercial narrative for your accounts and have the confidence to challenge decisions where stock, margin or customer demand are not aligned. Key Responsibilities: Strategic Trading, Inventory & Commercial Performance Own the overall ecommerce trading strategy for your accounts, with responsibility for revenue, conversion, AOV, COS, ROAS, ma

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. We are currently recruiting for an experienced Bartender to join us at King Street Townhouse Hotel. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards. Main Duties of the Role Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Requirements Able to work under pressure Previous experience and knowledge of food and beverage Great attitude towards work & colleagues Desire to learn new skills Experience working in a diverse environment Good communication skills Team-working skills Self-motivated Good people skills Benefits include: Fantastic bedroom rates for yourself and F&F 20% off dining at the hotel 50% of

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: An exciting opportunity for a commercially driven Ecommerce Manager with strong experience across ecommerce trading, inventory, visual merchandising, buying and digital marketing. The Ecommerce Manager is a core part of the Ingenuity client services team, with end-to-end responsibility for ecommerce trading, commercial performance and execution across a client account. This is a high-ownership role that sits at the intersection of ecommerce trading, buying, merchandising, inventory and marketing . You’ll use data and commercial insight to make decisions that maximise sales and margin, ensuring the right products are presented to customers at the right time, supported by the right marketing activity and aligned to stock availability. You’ll own the trading calendar, translate buying and product strategy into compelling on-site visual merchandising, monitor inventory and sell-through, coordinate marketing activity across multiple channels, and identify opportunities to maximise margin while reducing aged stock and returns. You’ll work closely with buying, category, merchandising, operations, creative and channel specialists, acting as the key point of coordination to ensure commercial priorities are reflected consistently across the customer journey. Key Responsibilities: Trading, Inventory & Site Performance Own ecommerce trading performance across conversion, AOV, COS, margin, sell-through, stock cover, availability and new vs. returning customer performance. Build an