Customer Success Architect Jobs

Commercial Account Manager Description - Job Summary • This role is responsible for identifying customers’ unique requirements and implementing account planning for growth opportunities. The role acts as a subject matter expert, applies consultative selling techniques, and mentors junior account managers. Responsibilities • Demonstrates an advanced level of subject matter expertise and employs consultative-selling techniques to identify and advance opportunities. • Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and effectively selling the organization’s offerings. • Identifies complex customer requirements, maps them with the organization’s capabilities, and chooses the most suitable direct/indirect supply chain options. • Builds strong professional relationships with high-level clients, gains a deep understanding of their unique business needs, and aligns the organization's solutions accordingly. • Develops and executes sales strategies, territory account plans, and market penetration strategies to drive significant revenue growth and expand market share. • Analyzes and interprets key performance indicators (KPIs) and market trends to provide strategic insights and recommendations to senior management for optimizing sales performance. • Engages strategically with partners to improve win rates on selective deals and consistently achieves and manages quarterly, half-yearly, and yearly sales quotas. • Leads contract negotiations with major clients, overseeing contract terms and renewals with a proactive approach to ensure profitable deals and lasting positive relationships. • Manages the sales pipeline, enters, and updates opportunities in the pipeline tool, and implements pipeline management practices. • Conducts regular strategic business rev

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

Become a part of our caring community The Medical Assistant 2 is the first point of contact for patient care. Responsible for administrative responsibilities in addition to patient care. The Medical Assistant 2 performs varied activities and moderately complex administrative, operational, and customer support assignments. Typically work on semi-routine assignments. The Medical Assistant 2 performs clinical duties such as discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, maintaining examination rooms, and documenting information into the electronic medical records system. Collaborate with Physicians and Advanced Practice Providers. Deliver direct patient care dependent on what active certification allows. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has latitude over prioritization/timing, and works under minimal direction. Follow standard procedures that allow opportunity for interpretation/deviation or independent discretion. Use your skills to make an impact Required Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider High school diploma or equivalent CPR Certified This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication Preferred Certified o

We are seeking a highly skilled and hard-working Senior Test Developer / test engineer to join our multifaceted Enterprise Software QA team. This role offers an outstanding opportunity to leave your mark on the design, construction, optimization and testing of large-scale infrastructure for various foundational NVIDIA unified cloud services and data center offerings. If you are a dedicated engineer with strong expertise in cloud infrastructure and distributed systems and want to apply your skills with AI tools, this role could fit you perfectly. You will thrive in an exciting, innovative environment. What you'll be doing: Work with development teams on test plans for all layers of SW stack for cloud infrastructure, execution, reviews, failure analysis and assessing overall quality and risk. Work with customer PMs on software issues including technical feedback from OEMs and CSPs. Develop key benchmarks to track execution and deploy process improvements to improve efficiency Leverage AI skills to expedite the test scope, test plan, execution and automation workflows. Lead NVIDIA Cloud and Data Center bring up activities which will involve validation, reporting, working with engineering to debug issues, providing design input at times, adding coverage in different areas. Design, develop and maintain CI/CD pipelines for continuous testing in cloud environments when needed. Perform performance, scalability, and reliability testing of cloud services. Implement and maintain test environments in cloud platforms such as AWS, Azure, or Google Cloud. Supervise the infrastructure to alert on significant events, ensuring the highest level of system performance and reliability. Work with various different partner teams to ensure availability of clusters to test on and take the lead in resolve all issues. Working with tea

NVIDIA’s EDA Infrastructure organization builds and operates the systems that support chip development. We are looking for an engineering manager to lead the team responsible for operational processes and platforms across incident management, maintenance, on-call, issue management, and customer-serving readiness. You will own the roadmap and delivery, from defining how teams work to building the tools they use. You will partner with infrastructure and service owners to improve reliability, reduce manual work, and ensure services are ready to support customers. Your team will use automation, AI, and lessons from operational events to drive improvements. What you’ll be doing: Lead a team and own the roadmap for operational processes and platforms, from requirements and delivery through adoption and results. Set technical direction, prioritize work, and guide execution across engineering and operational disciplines. Partner with infrastructure, product, and security teams to establish consistent practices for incident response, maintenance, on-call, issue management, and customer-serving readiness. Hire and develop engineers and technical leads, building a team with clear ownership and accountability. Align priorities across teams, communicate progress and risks, and provide technical leadership during major incidents. What we need to see: <span style="co

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team AI has made it possible to build almost anything. The constraint on great software is no longer engineering capacity, it's judgment about what's actually worth building. Product Managers at Mixpanel build products for customers that help them answer that question, by digging deep into customer problems to answer it themselves. Mixpanel’s Product Managers operate with high ownership and trust. As a team, we focus on helping every builder - not just the ones with a statistics background - get real answers out of messy product data, and make the judgment calls that separate delightful products from bloated ones. We're also our own best customer. The team uses Mixpanel every day to build Mixpanel: testing our own product intuitions against our own data, catching what works and what doesn't before our users ever see it. About the Role Product Managers build valuable products for customers by focusing our engineering and design teams on the problems that matter most. Check out a video demo of our product in action or signup and explore one of our demo datasets. Responsibilities Use insight from customer conversations and Mixpanel's own product data to shape strategy and direction for your product area Align engineering and design teams on the right problems with clear, written communication Work closely with engineering and design to experiment with and ship new capabilities Tell a clear story about what you've shipped - to internal and external audiences - that leads with the customer problem, articulates why it matters, and uses customer stories to make the value tangible Prioritize rut

Work Flexibility: Onsite Schedule: Mon – Fri | 11:30am – 8:00pm, OT as required What You Will Do As a Material Handler , you'll play an important role in keeping products moving through our warehouse and to our customers. You'll support inventory, shipping, and warehouse operations to ensure orders are picked accurately, packed correctly, and delivered on time. This is a great opportunity for someone who enjoys hands-on work and wants to build a career in warehouse, inventory, or logistics operations. Pick, pack, and ship domestic and international customer orders using RF scanners and warehouse systems. Package products according to shipping requirements while ensuring order accuracy and quality standards are met. Receive, inspect, and put away incoming inventory in the appropriate warehouse locations. Monitor inventory levels and communicate restocking needs to help support daily operations. Prepare shipping labels and process shipments through carriers such as FedEx and other transportation providers. Operate warehouse equipment, including Work Assist Vehicle (WAV) lifts and barcode scanning equipment, in a safe and efficient manner. Support inventory counts, warehouse organization, and continuous improvement activities to maintain an efficient work environment. Maintain a safe, clean, and organized workspace while following all quality and safety requirements. What You Need Required High School Diploma or GED. Experience operating a Work Assist Vehicle (WAV) lift and/or utilizing RF scanner technology. Prior warehouse, shipping, receiving, inventory, or distribution experience. Basic computer skills and ability to navigate warehouse systems. Strong attention to detail and commitment to accur

Work Flexibility: Field-based Neurosurgical (NS) As a Regional Manager, you will lead a team supporting technologies used in cranial, spinal, and neurosurgical procedures. You will oversee sales performance, team development, and customer relationships while helping execute regional business objectives across complex healthcare environments. NS Product Portfolio: Stryker | Neurosurgical What You Will Do Lead, coach, and develop sales representatives to support achievement of regional sales objectives and territory performance goals. Recruit, hire, onboard, and develop sales talent to build and maintain a high-performing team. Build and sustain a positive, high-performing team culture by coaching employees, promoting accountability, recognizing achievements, and reinforcing organizational values and expectations. Develop and execute regional business plans aligned with sales objectives, customer needs, and market opportunities. Analyze territory performance, market trends, and customer activity to identify opportunities for growth and business development. Conduct regular field visits to provide sales coaching, performance feedback, and professional development support. Partner with cross-functional teams including marketing, finance, operations, and customer support to execute business initiatives and address customer needs. Monitor key business metrics, forecasts, and sales performance to support achievement of regional goals. What You Will Need Required Qualifications Bachelor's degree Minimum 5 years of professional sales experience. Minimum 2 years of outside sales experience. Experience developing and executing territory or regional busin

Work Flexibility: Onsite Schedule - 1st Shift Monday to Friday 8am - 4:30pm Overtime based on business needs Rotational on-call responsibilities What you will do - Responsible for accurate inventory tracking and record keeping, warehouse inventory cycle counting and optimizing inventory utilization Arrange merchandise for transport (on delivery and return) and at customer locations Read maps and route configuration Perform safety inspections in transportation setting Load, unload, or stack containers, materials, or products while checking for sterility, missing/broken implants & instruments Perform and/or schedule preventative and regular minor maintenance on company delivery vehicle, (fuel, fluid levels, tires, etc.), and keeps accurate maintenance records Advise supervisor when repairs or extensive maintenance are required for the company vehicle Field customer complaints, address and communicate as necessary to Branch team members Complete other duties as assigned What you need - Required Qualifications: Must possess a valid driver’s license with no restrictions. Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed Must have the ability to lift, push, pull and carry up to 50 lbs. Preferred qualifications: High school education or GED equivalent 1&#43; Year(s) of experience $ 22.10 per hour plus bonus eligible &#43; benefits. Travel Percentage: 10% <p style="text-align:inher

Work Flexibility: Onsite Schedule: Mon – Fri | 11:30am – 8:00pm, OT as required What You Will Do As a Material Handler , you'll play an important role in keeping products moving through our warehouse and to our customers. You'll support inventory, shipping, and warehouse operations to ensure orders are picked accurately, packed correctly, and delivered on time. This is a great opportunity for someone who enjoys hands-on work and wants to build a career in warehouse, inventory, or logistics operations. Pick, pack, and ship domestic and international customer orders using RF scanners and warehouse systems. Package products according to shipping requirements while ensuring order accuracy and quality standards are met. Receive, inspect, and put away incoming inventory in the appropriate warehouse locations. Monitor inventory levels and communicate restocking needs to help support daily operations. Prepare shipping labels and process shipments through carriers such as FedEx and other transportation providers. Operate warehouse equipment, including Work Assist Vehicle (WAV) lifts and barcode scanning equipment, in a safe and efficient manner. Support inventory counts, warehouse organization, and continuous improvement activities to maintain an efficient work environment. Maintain a safe, clean, and organized workspace while following all quality and safety requirements. What You Need Required High School Diploma or GED. Experience operating a Work Assist Vehicle (WAV) lift and/or utilizing RF scanner technology. Prior warehouse, shipping, receiving, inventory, or distribution experience. Basic computer skills and ability to navigate warehouse systems. Strong attention to detail and commitment to accur

Work Flexibility: Hybrid *This is a hybrid role at our Portage office, with the expectation to be onsite 3 days/week As a Senior Marketing Associate , you will assist in developing, analyzing, and implementing marketing plans for Surgical Technologies . You'll also market the organization's products and services using customer marketing databases and create direct mail marketing plans, targeting specific market segments with specialized offers. You will collaborate with market research in developing response models and other database improvements and may conduct data mining analyses of customer data to develop marketing trends What you will do Understand key competitors and their relative strengths/weaknesses Understand customer groups, including why customers buy the product or service Advocate on the customer's behalf and influence product or portfolio changes based on customer feedback Support in the construction of the marketing plan with specific analysis and collaborate in the development of key strategic initiatives Responsible for achieving a budget target Work proactively with market research to collect customer insights for segmentation Responsible for product or portfolio's targeting and positioning Prioritize marketing initiatives appropriately given product or portfolio goal and metric Intimately understand the customers for the product or portfolio, including attitudes and behaviors Apply market data, use planning tools, and seek expert opinions when analyzing channel strategies Is the subject matter expert for applicable products/product lines and able to field technical questions. [note: some products are more tec

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As the Legal Intern – Corporate and M&A, you will have a global overview from a legal standpoint of all aspects of Qonto's business, in particular related to corporate and M&A topics. You will join the Legal Team, under the supervision of Djesia, Head of Legal for Corporate, Governance and M&A, and will also work closely with other teams (finance, people, risk, regulatory, compliance, internal control, and strategic projects). ➡️ What you'll do Assist in day-to-day general corporate matters (including preparing meetings of the corporate bodies, i.e. shareholders' meetings, board meetings, etc.) Assist with employee equity schemes (BSPCE): drafting the legal and contractual documentation and monitoring periodic allocations Assist across all M&A activities, fro

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion’s Tax team is growing, and we’re looking for a Senior Tax Accountant to support our global tax operations. In this role, you’ll run global indirect tax operations and strengthen the systems behind them. As Notion scales across products and jurisdictions, this role exists to make compliance, close, audits, and tax data more accurate, scalable, and audit-ready. You’ll own recurring sales and use tax, VAT/GST, business tax, registrations, notices, reconciliations, and related controls, while building exposure to income tax compliance and reporting. The work is hands-on and cross-functional: you’ll trace differences across billing, tax engines, filings, payments, and the general ledger with Accounting, Revenue, Billing, Product, Engineering, Data, and Customer Experience partners. This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Take ownership of recurring U.S. and global indirect-

We are looking for a strategic and execution-focused Product Marketing Manager to lead go-to-market strategy for NMI's card-not-present (CNP) processing and Value Added Solutions (VAS) portfolio, the tools and services that power secure, high-converting online and card-not-present transactions for merchants, software platforms and partners across the United States. NMI has evolved from a payment gateway into a full-service payment platform. Our CNP processing stack and VAS suite, including Customer Vault, Automatic Card Updater, Invoicing, ACH and fraud prevention tools, give merchants and partners a single, trusted path from sign up to pay out. This role supports that evolution, helping translate processing and VAS capabilities into messaging that speaks to the outcomes online merchants, marketplaces, subscription businesses and software platforms actually care about: conversion, fraud loss reduction, recurring revenue retention and total cost of acceptance. You will lead market positioning, messaging, launches and enablement for NMI's CNP processing and VAS offerings, working closely with product, sales and channel teams to help make sure NMI is the preferred processing and VAS partner for every merchant and partner selling online. This role calls for a solid understanding of how ecommerce merchants, subscription businesses and software platforms evaluate and adopt payment processing and value added services, and the ability to help translate technical capability (tokenization, network tokenization, recurring billing, customer vaulting, PCI scope reduction, fraud and chargeback tools) into outcome-led messaging that supports pipeline and adoption. This role is also NMI's evangelist for CNP processing and VAS. You will present to sales teams and internal stakeholders, and help represent NMI at ecommerce and payments industry events. You will build AI tools into your everyday workflow as a core habit rather than an occasional add-on, and bring enough technical fluen

This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000) Role Description: The Mission Director is a quota-carrying, full-lifecycle business owner responsible for identifying, shaping, closing, and executing new business within the US Army Special Operations Command (USASOC) ecosystem. You will build trusted relationships with Mission Heroes (our customers), identify meaningful problems, shape solutions using Defense Unicorns products, and lead opportunities from initial discovery through contract award. Once awarded, you will remain accountable for the contract throughout its lifecycle, including cost, schedule, performance, staffing, margin, and customer satisfaction. This role is designed for someone who wants broad ownership. As the portfolio grows in size and complexity, Mission Directors will increasingly lead through program managers and delivery leaders while retaining accountability for portfolio outcomes. Responsibilities: The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. 1. Build the Business Identify and develop net-new USASOC opportunities and build trusted relationships with Mission Heroes and key stakeholders. Own a quota and grow a diversified portfolio of business. 2. Shape and Close Opportunities Define customer problems, scope, and desired outcomes to shape solutions using Defense Unicorns products and the right acquisition approach. Lead opportunities through proposal, negotiation, and contract award. 3. Own Contract Execution Serve as the program leader for new contracts you close, with direct responsibility for execution until the portfolio reaches the scale where additional program management support is warranted. Manage delivery risks, scope changes, and mission out