This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Customer Support Technology Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Customer Support Technology Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WF
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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Service Cloud Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Service Cloud Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.&
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team: Our Customer Risk Review team is seeking an experienced Senior CDD Risk Analyst with a strong compliance and regulatory background and deep CDD knowledge. In this role, you will drive high-complexity risk reviews, lead direct customer engagements, and work cross-functionally with Quality Assurance, Compliance and Commercial teams to help scale the process while balancing risk mitigation with strategic business growth. What You’ll Do End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines. Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework. Peer Mentorship: Coach peers, guide the team through complex cases, support upskilling team quality, and foster a culture of proactive risk management. Policy Alignment & Operational Excellence: Lead calibration sessions to translate Second Line compliance requirements into pract
About the opportunity The Audit Operations function is responsible for the operational policy and support processes of Internal Audit. This role ensures that reporting, data analytics, audit tools, and the organisational framework of the audit function are operated efficiently and continuously developed. The objective is to support the auditing function through a structured data foundation, reliable reporting, and a stable system landscape, while ensuring transparency regarding audit activities and findings. In this role, you will: Audit Governance & Methodology: Support the operational framework of the Internal Audit function, including methodologies, operational standards, and supporting governance processes. Audit Quality Assurance: Support the Internal Audit Quality Assurance and Improvement Program in Internal audit. Audit Reporting: Support to prepare the internal audit reports, and assist in consolidating quarterly and annual Internal Audit reports for senior management and governance bodies, including analysis of audit coverage, findings, and remediation status. Audit Data Analytics: Develop and perform data analyses to support audit activities, including trend analysis of findings, risk indicators, and remediation progress. Audit Systems Administration: Support the operation and maintenance of the Internal Audit systems landscape, including administration of Audimax and the Jira Audit project. Issue & Findings Monitoring: Monitor in an appropriate form whether the findings identified during the audit are remedied within the specified timeframe. Audit Process Support: Support auditors with operational aspects of the audit lifecycle, including reporting structures, system usage, and data preparation. Stakeholder Coordination: Collaborate with other internal teams and cross-functional stakeholders, IT, and other control function
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Service Cloud, Team Lead Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Service Cloud Team Lead (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platfor
Job Overview Wargaming is looking for a Manual QA Engineer to join the Global IT Products department and help ensure the quality of internal corporate systems and services. You will work with a variety of products, from web applications to complex microservices and integrations, applying testing approaches and techniques based on the specific needs of each product. The role offers an opportunity to work with complex business logic, large datasets, and different types of internal systems while taking ownership of the quality of products. We also value initiative: while the core tools and approaches are defined by each product's needs, we encourage QA Engineers to identify opportunities for improvement and suggest additional tools or practices when they can bring value to the product and team. Reports to Head of Quality Assurance What will you do Independent implementation of the full cycle of project testing (functional testing of web applications, microservices, API) Product testing without ready requirements Creation and maintenance of test documentation Acceptance of builds before releases, quality control of defect fixes Monitoring of reports on errors and failures Analysis and testing of project/product requirements Evaluation of testing work Participation in team meetings What are we looking for? 2+ years of experience as a QA Engineer Strong analytical skills and experience working with big datasets, calculations, corporate applications with complex business logic Experience in testing web applications and microservices Strong knowledge of testing methodologies and software development life cycles Understanding of client-server architecture principles Experience in writing test cases and checklists Experience with bug and task tracking, documentation, and test case management tools (Jira, Confluence, TestRail) Experience working with databases (PostgreSQL, MS SQL Server) and SQL Good Excel skills and experience working with data, calculations, and spread
Become a part of our caring community The Senior Software Engineer codes software applications based on business requirements. The Senior Software Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Software Engineer standardizes the quality assurance procedure for software. Oversees testing and debugging and develops fixes. Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and performs work without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Collaborates with Business partners and Solution and Application architects in designing software solutions Use your skills to make an impact Required Qualifications Bachelor's Degree in Computer Science or related field 5 or more years of experience designing, developing, and testing of software applications and/or infrastructure Must be passionate about contributing to an organization focused on continuously improving consumer experiences 5+ years’ experience with Workday integration techniques including RaaS, API, Cloud Connector, and EIB 4+ years’ experience collaborating with HR, Talent, Payroll, Benefits, and Learning teams 3+ years’ experience with Workday architecture and data structures 3+ years’ experience working with protected information 2+ years’ experience implementing Workday security including SSO and MFA Preferred Qualifications Master's
Become a part of our caring community The Lead Software Engineer codes software applications based on business requirements. The Lead Software Engineer works on problems of diverse scope and complexity ranging from moderate to substantial. The Lead Software Engineer standardizes the quality assurance procedure for software. Oversees testing and debugging and develops fixes. Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Key Responsibilities Technical Architecture and Ownership:** Design and own the end-to-end architecture of Centerwell's AI systems, including LLM-powered clinical tools, RAG pipelines, harnesses, agent-based workflows, and intelligent automation. Make and communicate foundational technical decisions in close collaboration with the broader engineering team. Model Development and Fine-Tuning:** Evaluate, select, and where appropriate guide the fine-tuning of foundation models. Establish model evaluation frameworks that prioritize safety, accuracy, and clinical relevance. Clinical and Product Partnership:** Collaborate closely with product managers, designers, clinicians, and data stakeholders to understand care delivery workflows and translate them into well-scoped, high-impact AI features. HIPAA Compliance and Responsible AI:** Ensure all AI systems are designed, deployed, and monitored in compliance with HIPAA and Humana's Responsible AI standards, including participation i
Manufacturing Supervisor Description - Job Summary • This role is responsible for managing the daily manufacturing operations including production scheduling, resource allocation, and workflow optimization of a manufacturing facility to meet regional business requirements. The role involves strategic planning, production management, quality control, and team leadership. The role oversees inventory control and management and monitors expenses. Responsibilities • Accounts for manufacturing and remanufacturing activities for multiple product lines, ensuring that performance meets regional business requirements. • Leads and coordinates daily activities and manages a team of non-exempt individual contributors. • Implements and enforces quality assurance and quality improvement initiatives. • Analyzes data and provides recommendations for process improvements and cost reduction. • Oversees inventory control and management, including materials, components, and finished products. • Monitors expenses and manages capital expenditures. • Prepares regular reports on key performance indicators (KPIs) and manufacturing metrics. • Performs talent management responsibilities including recruitment, performance management, coaching and career development. • Ensures compliance with safety regulations, environmental standards, and industry-specific requirements. Education & Experience Recommended • Four-year Degree in Supply Chain Management, Manufacturing Engineering, Operations management, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 2-4 years of job-related experience and 0-2 years of management experience, preferably in manufacturing
Overview: Guidepoint's Market Research Team is seeking a leader for its Survey Programming team, to help centralize, standardize, and grow a function dedicated to programming and coding questionnaires into web-based platforms, and conducting QA on programmed survey work. This position would be expected to work hours aligned with US-based colleagues on the East Coast. This can be a hybrid position out of one of our offices in India (Mumbai, Pune,Gurugram) or remote. What You’ll Do: Oversee a team of 6 survey programmers of differing experience levels, setting standards for quality assurance and timely delivery of questionnaires programmed into Qualtrics Coordinate with other quantitative survey operational team leads (fieldwork, data automation) and client service staff/project managers to ensure effective cross-functional collaboration Serve as a strategic lead for survey programming within the market research organization, helping to design processes, systems, and best practice documentation for survey programming at Guidepoint Train and mentor junior staff on best practices for survey programming and coding, including improving efficiency in translating spec documents to final survey designs, effectively testing routing and randomization for accuracy, and using JavaScript and other custom web design languages to create custom layouts and presentations to meet client needs Serve as a senior voice for internal communication, stepping in to resolve project issues between team members and operational staff, provide leadership on kickoffs for complex or sustained engagements, and serve as an advisor on sales or internal kick-off calls where demonstrated programming experience is needed Consult as needed with survey project teams on survey design, making best-practice recommendations on question type or structure that will best work within our systems and reduce respondent burden, and flagging any designs that may be particularly time-consuming or challeng
About the Team The OpenAI Risk & Audit team is building an enterprise risk capability for a company operating at the frontier of AI. We help leaders identify, understand, and manage the risks that matter most while enabling responsible innovation and durable growth. We are developing a modern enterprise risk management (ERM) program and the technology foundation that powers it. Our work connects risk strategy, governance, compliance, and assurance with high-quality data, automated workflows, continuous monitoring, and AI-enabled analysis. We partner across Finance, Security, Legal, Engineering, Product, People, Operations, and Internal Audit, and provide clear reporting to senior leadership and the Board. We aim to make risk ownership practical, decision-useful, and embedded in how OpenAI builds and scales. About the Role As the Head of Enterprise Risk Management, you will help build and lead an integrated ERM program and the ERM platform that supports it. You will establish common risk language, governance, and decision processes while translating them into scalable systems, data products, and workflows. You will own enterprise risk assessments, maintain a centralized risk register, develop risk appetite and key risk indicators, and help leaders evaluate significant changes such as new products, markets, partnerships, major systems, and strategic investments. This is a hands-on leadership role at the intersection of risk, operations, and technology. You will work with technical and business teams to connect source systems, improve data quality, automate evidence and control monitoring, and use AI to surface emerging risks and accelerate analysis. You will also help create a strong risk culture, coordinate assurance across the three lines, and communicate complex issues with clarity and sound judgment. This is an opportunity to build a next-generation capability from the ground up. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in
We are seeking an experienced IT/Lab Manager to lead the planning, deployment, and operations of our physical lab environment and IT systems. This role will focus on building and maintaining scalable, reliable, and secure environments to support engineering teams involved in research, quality assurance, validation, and related activities. It will also support internal collaborators. You will have an outstanding opportunity to drive innovation in a multidimensional, technology-focused company that is crafting the future of data-center and lab technologies. If you bring perfection and creative thinking while solving issues as they arise, and enjoy working with distributed teams – your place is with us! What You’ll Be Doing: Own day-to-day operations, planning, and roadmap for the engineering lab and IT infrastructure (servers, storage, networking, and related services). Lead and mentor an IT/Lab team, driving guidelines, standards, and a culture of ownership, partnership, and continuous improvement. Collaborate closely with R&D, QE, Verification, and other engineering teams to design, provision, and maintain environments that meet their performance, reliability, and security needs. Lead all aspects of running data center and lab operations, including rack layout, cabling, power and cooling, hardware lifecycle, and resource availability. Lead procurement and vendor management for hardware, software, and services, including evaluation, negotiation, and ongoing relationship management. Implement and maintain automation for system provisioning, configuration, and operations using tools such as shell/Perl/Ansible. Design and maintain monitoring, logging, and alerting for servers, network, and storage systems to ensure high availability and rapid incident response. Investigate and resolve sophisticated infrastructure issues across OS, networking, storage, virtualization, and appli
NK Securities Research is a leading financial firm that leverages cutting-edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High-Frequency Trading (HFT) across different asset classes. Key Responsibilities: As a High-Frequency Trading Software Developer, you will: Design, implement, and maintain high-frequency automated trading systems with a focus on reliability, performance, and scalability. Optimize system performance through advanced network and systems programming techniques. Research and develop algorithms to minimize trading system latency. Build tools for risk management, system monitoring, and performance tracking. Drive automation and keep manual processes to a minimum, with a strong commitment to testing and quality assurance. Understand and integrate ad-hoc use-case scenarios into the existing codebase to improve reusability and scalability across different exchanges. Lead the core engineering team in driving innovation and maintaining high engineering standards. Be humble, unafraid, and unapologetic about asking questions, admitting mistakes, and engaging in constructive discussions. Preferred Qualifications: We're seeking candidates with: A degree in Computer Science, Mathematics, or Engineering from a reputed institution. 0-4 years of relevant work experience. Proficiency in C/C++ programming with strong fundamentals in object-oriented programming, data structures, and algorithms. Familiarity with Linux, Python, and shell scripting. Solid problem-solving and communication skills. Understanding of TCP/IP, Ethernet, and parallel programming models. Ideal candidate should have reliable and predictable availability. A track record of independently tackling challenging technical problems, as well as effectively contributing as part of a team. Prior experience in the HFT industry, hedge funds, or banks with a proven track record is a plus. What We Offer: Competi
DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at www.deepintent.com . What You’ll Do: Play a key role in ensuring product quality, reliability, and performance. Define test strategies, lead automation initiatives. Design and execute manual and automated tests for UI, API, and database layers. Develop and maintain test automation frameworks using Selenium, Playwright, or similar tools. Write, execute, and optimize test scripts integrated with CI/CD pipelines (e.g. Jenkins). Perform API and database validations, analyze logs, debug failures, and report defects clearly. Collaborate closely with developers, product managers, and DevOps for end-to-end quality assurance. Apply strong coding, testing, and problem-solving skills to identify risks and improve test coverage. Who You Are: Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known Institute / University. 1+ years of hands-on experience with QA Automation Framework development & Design (Preferred language: Python). Strong understanding of testing methodologies. Experience with Python, Perl, Shell Scripting, Selenium, Test Automation (QA), and Software Testing (QA) (Preferred). Experience in Software Development, SDET (must have). Strong problem analysis, troubleshooting and debugging skills. Experience in databases, preferably MySQL. REST/API testing experience is a plus. Ability to integrate end-to-end tests with CI/CD pipelines and monitor and improve metrics around test coverage. Ability to work in a dynamic and agile de
About Us: Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com . The Role: We are seeking an innovative and experienced AI Architect to join our engineering leadership team. This is a strategic role that will be instrumental in designing and building the next generation of AI-powered features for our continuous testing platform. You will be responsible for architecting scalable and robust AI solutions that transform how our customers gain insights from their test data and production environments, and how they create tests. Responsibilities: Define AI Architecture: Lead the design and architecture of cutting-edge AI/ML solutions for new product offerings, ensuring scalability, performance, quality and reliability within a cloud-native environment. AI-Powered Insights (Test & Production): Architect AI systems to derive actionable insights from vast quantities of test run logs and analytics data. This includes identifying patterns, anomalies, and performance trends. Production Error Reporting Integration: Design AI solutions that integrate with our existing error reporting product to analyze production issues for mobile and web applications, providing deeper understanding and predictive capabilities. Unified Data Intelligence: Develop architectures for combining insights from both test runs and production data, creating a holistic view of application quality and user experience. Automated Failure Analysis & Remediation: Architect AI models and systems t
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