Digital Customer Success Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. About This Role We're hiring the first Bookkeepers on our Financial Management team — a founding, hands-on role at the intersection of real client bookkeeping and 0-to-1 product building. You won't be joining an established practice with a mature playbook; you'll be writing it. You'll do the actual books for our earliest restaurant customers while working shoulder-to-shoulder with product and engineering to shape the service, tooling, and workflows that will define how Toast delivers bookkeeping at scale. This role is for someone who genuinely likes restaurant bookkeeping — the prime cost, the tip reporting, the multi-location chaos — and who also gets energy from questioning industry norms and building something new rather than maintaining something established. Ambiguity here isn't a bug; for the first year or two, it's the job. If you're the kind of person who reads a messy set of restaurant books and sees an interesting puzzle — and who'd rather build the recipe than follow one — we'd love to hear from you. *Location Requirement: This position requires 2 days per week on-site at our Boston office (located in the Seaport). A day in the life (Responsibilities) Own end-to-end bookkeeping for a portfolio of pilot restaurant customers: chart of accounts setup, monthly close, bank/POS reconciliations, accruals, and delivery of clean financial statements. Serve as Toast's in-house expert on restaurant-specific accounting — prime cost, COGS, labor and tip reporting, multi-unit consolidation, high-volume daily transaction reconciliation, and multi-jurisdiction sales tax. Embed directly with product and engineering, translating real client workflows and pain points into product requirements that shape our roadmap — you'll be in the room when we decide what to build next,

About Mitsogo & Hexnode Mitsogo is a global technology company that deeply values the contribution of every team member. Our success in attracting exceptional talent reflects our commitment to fostering an inclusive, supportive, and high-performing workplace culture. In a fast-changing technological landscape, we prioritise continuous professional development, equipping our employees with diverse opportunities to refine and broaden their skill sets. Hexnode , the enterprise software division of Mitsogo Inc., was founded to simplify the modern digital workspace. Operating in over 100 countries, Hexnode Unified Endpoint Management (UEM) empowers organisations across diverse sectors to secure, manage, and streamline their IT ecosystems. We are at the forefront of driving seamless workplace digital transformation across enterprise software and cybersecurity. Role Overview As a Solutions Engineer , you will play a pivotal role in driving Hexnode’s growth across the UK and regional enterprise market. Working closely with our Sales and Product Development teams, you will act as the technical subject matter expert during the pre-sales cycle. You will be responsible for understanding complex enterprise customer requirements, delivering tailored technical demonstrations, and translating Hexnode’s strategic value into winning customer solutions. Key Responsibilities Pre-Sales Technical Leadership: Partner with the Sales team to drive technical validation, scoping, and enterprise solution delivery during the sales lifecycle. Customer Needs Analysis: Engage with enterprise IT heads, cybersecurity leaders, and systems administrators to discover, document, and analyse technical requirements. Tailored Demonstrations: Design and deliver engaging, highly customized product demonstrations and Proof of Concepts (PoCs) tailored to prospect use cases. Strategic Value Articulation: Clearly articulate the business and security value of Hexnode’s UEM platform to both technical stakehold

About Hexnode Hexnode is a global leader in enterprise security and Unified Endpoint Management (UEM), trusted across 100+ countries and managing millions of devices worldwide. Operating at the intersection of startup-level velocity and global scale, we deliver mission-critical security and device management across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems. As we rapidly expand beyond traditional UEM into cutting-edge enterprise security (XDR), Identity Management (IdP), Agentic AI, and Digital Employee Experience (DEX), we offer an environment where your leadership directly shapes the trajectory of a category-defining platform. Role Overview As the Regional Channel Manager for LATAM, you will drive high-velocity pipeline and revenue growth across Latin America, with a primary focus on Brazil and key regional markets. You will own the full partner lifecycle—recruiting, enabling, and co-selling with top-tier VARs, MSPs, SIs, and regional Distributors to capture market share across IT, Security, and Endpoint Management buyers. Key Responsibilities Partner Acquisition & Strategy: Identify, onboard, and activate a high-performing ecosystem of LATAM partners, balancing strategic breadth with deep partner engagement. Joint Business Planning: Execute structured quarterly business plans with top partners, driving aligned pipeline targets, joint marketing execution, and regular QBRs. Enablement & Co-Selling: Train and coach partner sales and technical teams on pitch delivery, live demos, and competitive positioning against incumbents. Go-To-Market Execution: Structure high-impact partner programs, including co-marketing investments (MDF), local bundle promotions, and localized channel deal registration frameworks. Pipeline & Forecasting: Maintain high-cadence pipeline hygiene and quota predictability across direct partner-sourced and co-sell bookings. Internal Advocacy: Collaborate seamlessly with internal Solutions Engineering, Deal Desk,

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineering Manager on our US Government support team, you’ll own the end-to-end delivery of world-class support for GitLab’s US Government customers. You’ll lead a tight-knit team of support engineers who troubleshoot complex environments and enterprise deployments, and you’ll evolve how we serve this highly regulated customer base so their experience not only meets but exceeds expectations. You’ll be responsible for hiring and developing excellent engineers, building and refining processes, and partnering closely with other Support Engineering Managers and product and engineering teams to e

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible. In this role, you will engage deeply with GitLab through the command li

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. KEY RESPONSIBILITIES Own a portfolio of existing customers to ensure adoption, value realization, and retention. Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. Monitor customer health using usage analytics, telemetry, and business

Customer Care Expert - Enterprise Start Date: December 14th - Training is 8-10 weeks, and will be remote. There is no PTO allowed during training, you will need to be present for each day of training. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life The Toast Enterprise Support team delivers advanced, omnichannel technical support to our most complex enterprise clients — corporate restaurant brands, national franchises, and international locations. As an Enterprise Support Expert, you'll resolve highly complex, high-risk technical issues across a broad and varied product landscape, manage demanding enterprise stakeholders, and bring order to a fast-paced, ambiguous environment — all while fielding incoming questions across phone, chat, and email. What you’ll do (Responsibilities) Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across a wide range of Toast products for our Enterprise customers. Diagnose and resolve issues at the intersection of Toast and third-party systems, including 3rd party ordering APIs and enterprise accounting integrations, following established troubleshooting paths and escalating when a case falls outside documented guidance. Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your active case backlog current and flagging aging cases to your lead or manager. Help triage incoming workload based on account tier and urgency, following team guidelines on prioritization. Communicate clearly across audiences — from front-of-house restaurant staff to corporate IT contacts — translating technical issues into actionable guidance. Support de-escalation of difficult customer situations, bringing in your manager or a senior teammate on high-stakes, financially impacted, or executive-level cases.

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Technical Delivery Manager Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations. Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions. As a Senior Technical Delivery Manager, you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you a visionary technical leader who can architect mission-critical cloud solutions and serve as a trusted advisor to customers? Drive digital modernization. Location: Mexico City, MX | Work Model: Hybrid (4 days/week on-site) About the Team Appian Customer Success is obsessed with supporting our customers’ missions by delivering transformative, high-velocity automation solutions. Our Architecture team works hand-in-hand with customers, advising and supporting them on how to design, secure, and deliver resilient enterprise systems. By joining this elite technical group, you will lead the creation of innovative market offerings that accelerate agency modernization using our AI-Powered Process Automation platform. The Opportunity As a Solution Architect within our Customer Success division, you will operate as a premier technical leader and trusted advisor to high-profile clients. This role is vital right now because customers are rapidly shifting toward secure, unified cloud architectures. You will combine your advanced engineering, product, and business skills to design integrated architectures, navigate complex compliance, author winning technical proposals, and empower agencies to achieve true Enterprise-Grade Orchestration . What You’ll Do Architect Secure Solutions: Advise customers on the technical design, multi-tier architecture, and deployment of Appian solutions across hybrid environments. Lead DevSecOps & Automation: Guide clients on cutting-edge software development practices, program governance, and delivery automation—including Infrast

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Technical Delivery Manager Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations. Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions. As a Technical Delivery Manager (TDM), you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people a

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Drive high-impact technology modernization and mission success across Army programs through AI-Powered Process Automation. Location: McLean, VA | Work Model: On-site (5 days/week or on customer site) About the Team The Appian Public Sector team enables US Federal agencies to modernize mission-critical operations through Enterprise-Grade Orchestration. We combine industry-leading software capabilities with deep public sector expertise to deliver agile, high-value outcomes for government leaders. By accelerating software delivery and simplifying complex workflows, our team directly drives operational readiness and digital transformation across defense and civilian platforms. The Opportunity As a Senior Program Manager within Appian’s Public Sector practice, you will lead a $13M+ services portfolio supporting complex technology modernization for the U.S. Army . You will serve as a strategic partner to senior military leadership and oversee a multidisciplinary team of 50+ resources , driving program growth, account strategy, and solution delivery. If you are looking to combine customer advocacy with strategic execution to help government stakeholders solve their toughest operational challenges, this is your opportunity to shape the future of enterprise automation at Appian. What You’ll Do Lead Portfolio Delivery: Design, implement, and optimize a portfolio of customer success projects across onboarding, adoption, value realization, and contract renewal. Drive Business & Sales Strategy: Lead opportunity identification, solutioning, and capture activities—i

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Systems Consultant II Are you a systems professional looking to scale mission-critical cloud infrastructure and defend vital public sector networks? Help federal agencies automate their most complex operational workflows. Location: McLean/Tysons, VA | Work Model: On-site (4–5 days/week) About the Team Appian Customer Success is obsessed with supporting our federal customers’ missions by delivering transformative, high-availability cloud automation solutions. Our Federal DevOps Engineering team works hand-in-hand with government agencies, ensuring their automated workflows are resilient, securely scaled, and continuously optimized. Grounded in a culture of in-person collaboration at our McLean HQ, we tackle complex technical challenges to keep public infrastructure running smoothly across the AI-Powered Process Automation landscape. The Opportunity As a DevOps Engineer within our Federal Customer Success division, you will bridge the gap between cloud infrastructure engineering and modern application delivery. This role is vital right now because federal agencies are rapidly scaling their digital footprints across hybrid and secure cloud ecosystems. Under the guidance of senior architects, you will gain deep operational mastery of our software platform, automate underlying infrastructures, and enable agencies to achieve true Enterprise-Grade Orchestration . What You’ll Do Scale Cloud Infrastructure: Participate in the installation, day-to-day operation, and scaling of the Appian platform across federal customer environments. Master Cloud & Systems Admi

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Associate Consultant Are you an analytical problem-solver ready to jumpstart your career in technology consulting? Build, implement, and deploy custom business applications that reshape how corporations operate. Location: Seville, Spain | Work Model: On-site ABOUT THE TEAM Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. We are seeking highly analytical, logical thinkers who possess exceptional communication skills and a strong aptitude for learning. We prioritize raw analytical horsepower and the ability to articulate complex ideas over deep, pre-existing technical expertise. If you have the foundational logic and persuasive writing ability

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Associate Consultant — London AC London Are you an analytical problem-solver ready to jumpstart your career in technology consulting? Build, implement, and deploy custom business applications that reshape how corporations operate. ABOUT THE TEAM Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. We are seeking highly analytical, logical thinkers who possess exceptional communication skills and a strong aptitude for learning. We prioritize raw analytical horsepower and the ability to articulate complex ideas over deep, pre-existing technical expertise. If you have the foundational logic and persuasive writing ability, we will train you on the s

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. We are seeking highly analytical, logical thinkers who possess exceptional communication skills and a strong aptitude for learning. We prioritize raw analytical horsepower and the ability to articulate complex ideas over deep, pre-existing technical expertise. If you have the foundational logic and persuasive writing ability, we will train you on the specific technical competencies required for the role. What You'll Do Deploy Process Solutions: Construct, implement, and deploy custom, process-centric business applications using Appian's leading platform. Analyze & Architect: Evaluate clien