Digital Customer Success Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. We are seeking highly analytical, logical thinkers who possess exceptional communication skills and a strong aptitude for learning. We prioritize raw analytical horsepower and the ability to articulate complex ideas over deep, pre-existing technical expertise. If you have the foundational logic and persuasive writing ability, we will train you on the specific technical competencies required for the role. What You'll Do Deploy Process Solutions: Construct, implement, and deploy custom, process-centric business applications using Appian's leading platform. Analyze & Architect: Evaluate clien

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. We are seeking highly analytical, logical thinkers who possess exceptional communication skills and a strong aptitude for learning. We prioritize raw analytical horsepower and the ability to articulate complex ideas over deep, pre-existing technical expertise. If you have the foundational logic and persuasive writing ability, we will train you on the specific technical competencies required for the role. What You'll Do Deploy Process Solutions: Construct, implement, and deploy custom, process-centric business applications using Appian's leading platform. Analyze & Architect: Evaluate clien

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for a Research Advisor to join our growing Customer Experience and Research (CXR) team. In this position, you will work collaboratively with Lead Research Advisors and Dscout clients to help our customers use our platform to design, recruit and field research projects. Our clients conduct research on a wide range of topics varying across: technology, retail, healthcare, and AI, just to name a few. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of research and customer success. You are an incredible communicator and a genuine, creative problem-solver. You’re the client’s partner in learning a new digital tool to execute powerful research. You collaborate with clients as they develop research plans, and help to identify Dscout methodologies that best meet their needs. Internally, you are our clients’ champion to drive larger improvements to the platform and overall user experience. The Research Advisor position is among the most central to Dscout’s operations, and means you’ll work with people from across the company on a regular basis, especially our product, engineering and sales teams. If this sounds exciting to you, apply today! What you will do: Act as a true Dscout expert to train and educate clients on features and functionalities Provide specific recommendations for clients’ research design on Dscout Assist in running clients’ research projects on Dscout in

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. T his role is based at our ​​headquartered in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. What You’ll Do Deploy Process Solutions: Construct, implement, and deploy custom, process-centric bu

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. We are seeking highly analytical, logical thinkers who possess exceptional communication skills and a strong aptitude for learning. We prioritize raw analytical horsepower and the ability to articulate complex ideas over deep, pre-existing technical expertise. If you have the foundational logic and persuasive writing ability, we will train you on the specific technical competencies required for the role. This role is based at our ​​headquartered in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employ

About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Ylopo, LLC is a leading real estate technology company that provides advanced digital marketing solutions to real estate agents and brokers. We are looking for a highly skilled LSA and GBP Specialist to join our team and help us optimize Local Service Ads campaigns and Google Business Profiles for our clients. Responsibilities: Work with cross-functional teams to develop and implement strategies to optimize Local Service Ads campaigns, driving lead generation and conversion for real estate clients. Continuously analyze performance data to identify opportunities for optimization and improvement, and adjust strategies accordingly. Serve as a subject matter expert on Local Service Ads and Google Business Profiles for our clients, staying up-to-date with industry trends and changes in policies and best practices. Collaborate with Sales and Customer Success teams to develop and execute effective Local Service Ads strategies for clients. Communicate campaign performance and insights to clients, as well as recommend ongoing optimizations and improvements. Ensure campaigns are executed in a timely and efficient manner, working closely with the Operations team. Job Requirements Requirements: Bachelor's deg

About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Ylopo, LLC is a leading real estate technology company that provides advanced digital marketing solutions to real estate agents and brokers. We are looking for a highly skilled LSA and GBP Specialist to join our team and help us optimize Local Service Ads campaigns and Google Business Profiles for our clients. Responsibilities: Work with cross-functional teams to develop and implement strategies to optimize Local Service Ads campaigns, driving lead generation and conversion for real estate clients. Continuously analyze performance data to identify opportunities for optimization and improvement, and adjust strategies accordingly. Serve as a subject matter expert on Local Service Ads and Google Business Profiles for our clients, staying up-to-date with industry trends and changes in policies and best practices. Collaborate with Sales and Customer Success teams to develop and execute effective Local Service Ads strategies for clients. Communicate campaign performance and insights to clients, as well as recommend ongoing optimizations and improvements. Ensure campaigns are executed in a timely and efficient manner, working closely with the Operations team. Job Requirements Requirements: Bachelor's deg

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Talent Acquisition Partner, you'll be a key part of our TA team, contributing to how we find and attract talent at Toast. You'll manage the full recruitment process, focusing on building strong candidate pools, making sure candidates have a great experience, and adapting to different hiring needs. Toast's Talent Acquisition team prioritizes collaboration, expertise, and strong connections with our business partners. We're dedicated to finding the best candidates to support the growth of our company. If you're a recruiter with a passion for finding top talent and a proven track record of success in high volume recruiting, we'd love to hear from you. About this roll * (Responsibilities) Deliver on recruiting goals and prioritize workload to meet deadlines and changing business needs. Attract, recruit, and engage top talent for Toast’s R&D and/or G&A functions. Manage and prioritize the review of substantial inbound application volume using our Applicant Tracking System (ATS), identifying top-tier candidates quickly. Exercise sound judgment and decision-making in all aspects of the recruitment process, balancing the needs of the business with candidate experience. Skillfully navigate complex and ambiguous hiring scenarios, effectively partnering with hiring managers to clarify requirements, align expectations, and drive decision-making. Build strong relationships with hiring managers through regular recruiting syncs, effective communication, and subject matter expertise. Help deliver on key business needs by providing creative solutions and adapt recruitment strategies to address market conditions. Deliver diverse pipelines and support inclusive recruitment processes by educating hiring managers and the business on inclusive hiring practices. Leverage da

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Talent Acquisition Partner, you'll be a key part of our TA team, contributing to how we find and attract talent at Toast. You'll manage the full recruitment process, focusing on building strong candidate pools, making sure candidates have a great experience, and adapting to different hiring needs. Toast's Talent Acquisition team prioritizes collaboration, expertise, and strong connections with our business partners. We're dedicated to finding the best candidates to support the growth of our company. If you're a recruiter with a passion for finding top talent and a proven track record of success in high volume recruiting, we'd love to hear from you. About this roll * (Responsibilities) Deliver on recruiting goals and prioritize workload to meet deadlines and changing business needs. Attract, recruit, and engage top talent for Toast’s R&D and/or G&A functions. Manage and prioritize the review of substantial inbound application volume using our Applicant Tracking System (ATS), identifying top-tier candidates quickly. Exercise sound judgment and decision-making in all aspects of the recruitment process, balancing the needs of the business with candidate experience. Skillfully navigate complex and ambiguous hiring scenarios, effectively partnering with hiring managers to clarify requirements, align expectations, and drive decision-making. Build strong relationships with hiring managers through regular recruiting syncs, effective communication, and subject matter expertise. Help deliver on key business needs by providing creative solutions and adapt recruitment strategies to address market conditions. Deliver diverse pipelines and support inclusive recruitment processes by educating hiring managers and the business on inclusive hiring practices. Leverage da

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are looking for a Senior Enterprise Account Executive to be based in Netherlands. You will be in charge driving major enterprise accounts, establish relationships and provide direct touch across all levels of the end customer, engaging with the top SI. Your ability to penetrate new customers and organizations within your assigned accounts is essential to your being successful in this role. Cross-functional teams from Appian Marketing, Business Development, Customer Success and Solution Consulting functions provide support and tools for you to use to attain and exceed sales performance goals. What you’ll be doing: Run the strategy for the Enterprise customers in Netherlands & Benelux - across multiple industries (including FS) Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge Resolve if the customer has a valid business need for Appian platform and Customer success services. Discuss business drivers and value with relevant decision makers also on C-Level Build and strengthen your business relationship with existing accounts across all hierarchies; follow-up to ensure all their post-sales needs are being met Recommend marketing strategies Provide status information including forecast/pipeline information Identify Appian customer references that can be utilized when reference selling What we need to see: Experience in influencing Digital transformation, Customer services, Customer experience initiatives at Cx0 level and consulting partners Excellent verbal and written communications skills; presentati

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Associate Renewals Manager Responsibilities Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete the true-up requirements Understand and align customer’s business needs and goals to generate renewal quotes Provide renewals adminstration support to Renewals Managers, and Account Executives Ensure that renewals are closed on a timely basis Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveragi

Mid-Market Retail Solutions Engineer Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. After spending years building the best POS platform for restaurateurs, Toast has recently expanded its offerings into retail concepts. This role requires a founder’s mindset as we build the Retail Solutions Engineering team to support Toast’s growth in this new vertical. The ideal candidate thrives in ambiguity, enjoys building processes alongside evolving products, and is energized by helping shape a new business line from the ground up. We are looking for a product and application expert who will serve as the technical lead within the mid-market sales process, with the objective of driving revenue. Mid-market retail deals are multi-location, multi-stakeholder, and technically complex, spanning integrations, data migration, network and hardware architecture, and enterprise-grade security review. This role works cross-functionally with Sales, Product Management, Partnerships, and Implementation to ensure solutions are technically sound, scalable, and aligned to customer needs. As a Mid-Market Retail Solutions Engineer, you will be part of the founding team helping to revolutionize the way the retail industry does business by pairing technology with an unrivaled commitment to customer success. You will help multi-unit retail operators streamline operations, increase revenue, and deliver amazing customer experiences through our platform that combines retail point of sale, customer-facing technology, and award-winning customer support. In this role, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the retail community to delight customers, do what they love, and thrive. A day in the life (Responsibilities) Serve as the technical lead on mid-market retail opportun

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Account Executive (Enterprise) –Public Sector Location: Paris, France | Work Model: Hybrid About the Team At Appian, we’re seeking to grow our culture of passion, energy, and innovation. Empowered by “the best idea wins,” we thrive on collaboration and a culture of dissent—encouraging all employees to challenge and elevate one another. Our EMEA Sales team is dedicated to expanding our footprint in the AI-Powered Process Automation market, partnering with top System Integrators (SIs) to deliver transformative value and modern digital infrastructure to enterprise clients. The Opportunity This is the perfect launchpad for a true new business hunter who is highly coachable, adaptable, and ready to elevate their career. You will be in charge of driving major enterprise accounts, establishing foundational relationships, and providing a direct touch across all levels of the end cus tomer. Your ability to penetrate net-new organizations and patiently navigate long-cycle enterprise sales is essential to your success. You won't be doing it alone; cross-functional teams from Appian Marketing, Business Development, Customer Success, and Solution Consulting will provide robust support and tools to help you attain and exceed your sales performance goals. What You’ll Do Execute high-impact new business generation as a relentless hunter , penetrating net-new accounts and expanding Appian's presence in France. Lead complex, long-cycle sales strategies, patiently navigating the intricacies of enterprise procurement to drive meaningful rev

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Service Sales Manager (SSM) to join our team. This is a Remote role reporting to the Sr. Director in the Solution Consulting department. The Service Sales Manager is responsible for scoping and selling Zscaler Professional Services (PS) packages and developing our service business across Enterprise and Commercial sectors. You will partner with the license sales team to scope and position services that accelerate customer time-to-value, collaborating across delivery and customer success teams to ensure seamless transitions and aligned deployment outcomes. As a trusted advisor, you will leverage deep security expertise to drive requirements, produce proposals, and lead technical scoping that solves critical business challenges. What you’ll do (Role Expectations) Articulate and sell the value of Professional Services within prospective and existing enterprise customer accounts Work in conjunction with