Director Of Benefits Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Customer Success Data & Analytics (CSDA) team sets the standards for how data is used across Customer Success, building the foundational data and tooling that help CS deliver a better, more efficient customer experience. With a data engineering team rebuilding the CS data model and an Applied AI & Data Science lead embedded on the team, we’re building what analytics looks like in the AI era. As Senior Manager, Customer Success & Experience Analytics, you’ll be the analytics partner to CS leadership, shaping how the organization understands its performance and its customers, with a focus on customer experience and enablement. Reporting to the Senior Director of CS Data & Analytics, you’ll lead two analysts and bring a holistic customer view by connecting data across Care, Onboarding, Enablement, and Product. This role is ideal for a player-coach who is energized by ambiguous problems, works iteratively, and isn’t only one kind of data person. Their home base is analytics, with a real interest in data science and analytics engineering. They don’t need to be an expert in either, just passionate about expanding their knowledge, something AI tools now put within reach for anyone. This role will work hybrid 2 days / week out of our Boston office. A day in the life (Responsibilities) Run the Customer Success Business Review: Own the tools and mechanisms behind the weekly review, driving rigorous but efficient inspection of key business indicators and hosting insightful discussions with business owners about their successes and challenges. Lead Analytics for Customer Experience & Voice of the Customer: Be a major contributor to the CX and VOC programs by owning the analytics behind them: the reporting, insights, and recommendations that help the business

Work Flexibility: Field-based Who we want: Challengers. People who seek out the hard projects and work to find just the right solutions. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Strategic closers . Influencer who close profitable business and consistently exceed their performance objectives. Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. Game changers . Persistent salespeople who will stop at nothing to live out Stryker’s mission to make healthcare better. What you will do: As an Orthopaedics Instruments Regional Sales Manager, you will strategically plan, direct and coordinate the selling activities of sales representatives under your supervision. You will interview, hire, train and develop top level talent. In addition, you will develop plans in accordance with the Director of Sales to maximize sales opportunities in the region and push yourself to exceed each goal. You take great pride in excellent service and are prepared to assist your reps a

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager, Trading to own trading products on the Crypto.com App end-to-end. Retail trading is where users feel the product every day - and where volume, engagement, and retention compound. Every improvement you ship shows up in how people trade, how often they come back, and how Crypto.com wins share in a crowded market. Your mandate is to drive trading products from discovery through launch and iteration: roadmap clarity, feature definition, customer insight, and shipping at global scale. You will run your roadmap with independence within Trading's strategic priorities. You prioritize initiatives, cut tradeoffs, and make the call on what ships when. You report to the Senior Director of Product Management, who sets strategic direction. You own the how and the when. If you've shipped trading or financial products at scale, this will feel familiar. The difference is you'll be doing it at the frontier of crypto retail trading- perpetuals, spot, and adjacent markets- where the rails keep moving and the playbook is yours to write. No layers. No politics. What You'll Actually Do: Own the Trading roadmap. You set milestones, surface dependencies, and keep strategic priorities honest. You make the prioritization call when everything can't ship at once. Define and ship trading experiences. You write the specs, run user studies, iterate on feedback, partner with QA on test plans, and clear the backlog. Nothing in your charter goes live without your sign-off. Stay close to how traders actually behave. You interview and observe customers. You ask "Show me how you currently

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager, Trading to own trading products on the Crypto.com App end-to-end. Retail trading is where users feel the product every day - and where volume, engagement, and retention compound. Every improvement you ship shows up in how people trade, how often they come back, and how Crypto.com wins share in a crowded market. Your mandate is to drive trading products from discovery through launch and iteration: roadmap clarity, feature definition, customer insight, and shipping at global scale. You will run your roadmap with independence within Trading's strategic priorities. You prioritize initiatives, cut tradeoffs, and make the call on what ships when. You report to the Senior Director of Product Management, who sets strategic direction. You own the how and the when. If you've shipped trading or financial products at scale, this will feel familiar. The difference is you'll be doing it at the frontier of crypto retail trading- perpetuals, spot, and adjacent markets- where the rails keep moving and the playbook is yours to write. No layers. No politics. What You'll Actually Do: Own the Trading roadmap. You set milestones, surface dependencies, and keep strategic priorities honest. You make the prioritization call when everything can't ship at once. Define and ship trading experiences. You write the specs, run user studies, iterate on feedback, partner with QA on test plans, and clear the backlog. Nothing in your charter goes live without your sign-off. Stay close to how traders actually behave. You interview and observe customers. You ask "Show me how you currently

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager, Trading to own trading products on the Crypto.com App end-to-end. Retail trading is where users feel the product every day - and where volume, engagement, and retention compound. Every improvement you ship shows up in how people trade, how often they come back, and how Crypto.com wins share in a crowded market. Your mandate is to drive trading products from discovery through launch and iteration: roadmap clarity, feature definition, customer insight, and shipping at global scale. You will run your roadmap with independence within Trading's strategic priorities. You prioritize initiatives, cut tradeoffs, and make the call on what ships when. You report to the Senior Director of Product Management, who sets strategic direction. You own the how and the when. If you've shipped trading or financial products at scale, this will feel familiar. The difference is you'll be doing it at the frontier of crypto retail trading- perpetuals, spot, and adjacent markets- where the rails keep moving and the playbook is yours to write. No layers. No politics. What You'll Actually Do: Own the Trading roadmap. You set milestones, surface dependencies, and keep strategic priorities honest. You make the prioritization call when everything can't ship at once. Define and ship trading experiences. You write the specs, run user studies, iterate on feedback, partner with QA on test plans, and clear the backlog. Nothing in your charter goes live without your sign-off. Stay close to how traders actually behave. You interview and observe customers. You ask "Show me how you currently

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager, Trading to own trading products on the Crypto.com App end-to-end. Retail trading is where users feel the product every day - and where volume, engagement, and retention compound. Every improvement you ship shows up in how people trade, how often they come back, and how Crypto.com wins share in a crowded market. Your mandate is to drive trading products from discovery through launch and iteration: roadmap clarity, feature definition, customer insight, and shipping at global scale. You will run your roadmap with independence within Trading's strategic priorities. You prioritize initiatives, cut tradeoffs, and make the call on what ships when. You report to the Senior Director of Product Management, who sets strategic direction. You own the how and the when. If you've shipped trading or financial products at scale, this will feel familiar. The difference is you'll be doing it at the frontier of crypto retail trading- perpetuals, spot, and adjacent markets- where the rails keep moving and the playbook is yours to write. No layers. No politics. What You'll Actually Do: Own the Trading roadmap. You set milestones, surface dependencies, and keep strategic priorities honest. You make the prioritization call when everything can't ship at once. Define and ship trading experiences. You write the specs, run user studies, iterate on feedback, partner with QA on test plans, and clear the backlog. Nothing in your charter goes live without your sign-off. Stay close to how traders actually behave. You interview and observe customers. You ask "Show me how you currently

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels. Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand. We're looking for a Growth Marketing Manager, Performance who can own campaigns end to end and turn performance data into decisions, not just reports. This is the right role for someone who has already built a foundation in paid media, email, and marketing ops and is ready to run programs independently, manage a contractor, and shape strategy alongside the Senior Director of Growth Marketing. The right candidate treats ambiguity as normal, brings structure to it, and is comfortable owning a channel or program from planning through execution through analysis. You'll sit on the Growth Marketing team, which has direct accountability to lead and pipeline targets, and work in lockstep with Partnerships, Content, Brand, and Events to bring programs to life. What You'll Own Plan, launch, and optimize multi-channel campaigns across paid media, email, and landing pages, owning results against pipeline and lead targets Manage day-to-day execution of HubSpot campaigns including landing pages, forms, email nurture sequences, and workflow logic Own HubSpot data integrity:

ABOUT THE ROLE OpenCounter is Accela’s pre-application front door, helping residents and business owners understand permit requirements, costs, and next steps before they apply. Because its value depends on resident use, adoption has to be activated—not assumed. If staff do not use it and residents cannot find it, agencies are less likely to realize the value and renewal will be challenged. The Product Adoption Manager owns the post-implementation window where adoption is critical. You carry each agency through its first six to nine months: train staff broadly, confirm guides are published where residents start, and return on a cadence until adoption holds. You will work the customer base in three groups, each with a different purpose, and serve as Product’s direct view into how agency staff use OpenCounter day to day. What you learn about where users get stuck feeds the roadmap. This position reports to the Director of Product, OpenCounter. SPECIFIC RESPONSIBILITIES Adoption Own adoption across the full OpenCounter customer lifecycle so agencies launch well, keep staff engaged, stay current as the product evolves, and see enough ongoing value to renew. Launch new agencies with the training, placement, and early follow-up needed for adoption to take hold. Re-engage recently launched agencies to deepen staff use, close training gaps, and prepare for renewal. Monitor mature accounts for renewal risk, usage signals, and opportunities to reinforce product value. Pre-release product review Review new features and changes before they reach production, from the perspective of the agency staff and residents who will meet them. Flag what will confuse users, create support load, or be hard to train, and distinguish a defect from a design concern when you raise it. Confirm that new capability is explainable to an agency audience, and identify

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use. About the Role Today, enterprises use Decagon to deploy

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are searching for an experienced global events manager who thrives in evolving environments and is excited to help establish, scale, and mature demand-based event marketing capabilities. As a strategic contributor, you will help define success for the Global Demand Events Marketing team and contribute to the operating model, programs, and execution frameworks required to deliver predictable pipeline impact. You will report to the Director of Demand Events, based in North America, and will balance global consistency with account-specific nuance while serving as a contributing voice for strategic motions in global planning and prioritization. You Will: Lead end-to-end execution of a global portfolio of Tier 1 and Tier 2 third-party and proprietary events, translating global strategy into detailed plans, timelines, and deliverables. Own planning and delivery of industry conferences, sponsorships, hosted experiences, and proprietary programs across regions, ensuring consistent, high-quality execution aligned to global standards. Partner cross-functionally with Product Marketing, Growth Marketing, Field Marketing, Content, Design, Sales, SDRs, and Marketing Operations to operationalize integrated event campaigns and ensure alignment with go-to-market priorities. Drive event programs that generate measurable pipeline and customer engagement through meeting programs, lead capture, attendee journeys, and coordinated post-event follow-up. Manage execution of global sponsorship programs, ensuring fulfillment of contractual deli

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a hands-on, working manager role — you will be personally executing technical work (scripting, automation builds, escalated ticket resolution) and leading a team, not just overseeing one. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting). This role reports directly to the Director of End User Systems , with close, cooperative partnership with US-based Desktop Support managers. You Will IT Automation & Architecture Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement Evaluate and build AI-augmented automation where it reduces toil — e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting Mentor team on automation best practices and review technical designs before deployment Team Leadership & Execution Manage India-based Service Desk team with daily coordination with US

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Sales Manager to join our commercial team at Pleo. In this role, you'll help drive hyper-growth across the UK/I market, lead and scale our high-performing Mid-Market sales organisation, and be part of our commercial leadership team as we scale our smart company spending platform. If you're excited about leading an entrepreneurial sales engine, empowering reps through coaching and frameworks like MEDDIC, and are passionate about the future of corporate spend management and Fintech, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Director of Sales and work closely with teams in Sales Development, Revenue Operations, Customer Success, Marketing and Product. Our sales leaders and account executives are highly collaborative and dedicated

About Appspace: At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as a Partner Support Specialist: The PSS will manage the day-to-day activities and growth of hundreds of Appspace partners globally. This position requires someone who is high-energy, well-organized, and possesses strong acumen in business development. The position will report to the Sr. Director of Partnerships as part of the Appspace Partner Organization. The PAM will work closely with and support the Appspace Go-to-Market (GTM) team, including strategic alignment with Appspace Sales and Customer Success Teams. This position requires a candidate who has a proven track record of meeting and exceeding quotas. This position requires approximately 20% travel across multiple regions and time zones. A Day in the Life of a Partner Support Specialist: Manage the Appspace Partner Desk, including new partner leads, onboarding, and day-to-day management of assigned Partners. Educate partners on Appspace product

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role We are looking for a hands-on Senior Tax Analyst to join our tax department and take ownership of day-to-day tax operations across both income tax and indirect tax functions. This is a high-visibility, high-impact role where you will work directly with the Senior Director of Tax, leadership and manage internal relationships across teams and with outside advisors. The ideal candidate is someone who thrives in a lean environment, takes initiative, and can operate independently across a bro