Director Of Customer Success Jobs

About the Team OpenAI’s GTM Partnerships team builds a strategic global partner ecosystem designed to accelerate customer success, support secure AI adoption, and drive growth in support of OpenAI’s mission. We collaborate closely across Sales, Technical Success, Product, Marketing, Operations, and leadership teams to turn strategic partnerships into durable commercial outcomes. Within that ecosystem, AWS is one of OpenAI’s most strategic partners. Our opportunity extends beyond the direct alliance relationship: we aim to enable AWS teams and the surrounding services-partner ecosystem to build, deliver, and scale OpenAI-powered solutions on AWS infrastructure. Success requires close collaboration across AWS Japan alliance and field teams, AWS-focused SI practices, cloud architects, field sellers, delivery leaders, OpenAI’s Japan Partner Director, and OpenAI GTM teams. It requires strong operating discipline, scalable co-sell execution, and the ability to translate a strategic alliance into measurable customer outcomes. About the Role We are hiring a Partner Director to shape and execute OpenAI’s AWS alliance partnership in Japan. This person will own the direct relationship with AWS Japan while mobilizing AWS Japan field teams and the broader services-partner ecosystem around high-value customer opportunities. This is a hands-on individual-contributor role operating through influence in Japan. You will work alongside OpenAI’s Japan Partner Director to develop Japan GTM strategies, drive joint account planning, coordinate AWS-related opportunities, and operationally manage selected cross-functional initiatives. You will build and own the Japan GTM strategy with AWS, translating the alliance into repeatable OpenAI and AWS solutions, field playbooks, governance structures, and co-sell motions that can be adopted across Japan’s customer segments and GTM teams. The right candidate combines alliance leadership with a builder’s mindset and the ability to move comfortably b

As Associate Director of Financial Services at Plative, you will report to our Senior Director of Salesforce Delivery and will lead our Salesforce Financial Services consulting practice. Associate Directors at Plative are key members of our leadership team, and are responsible for: (a) maintaining delivery excellence and customer satisfaction throughout client engagements; (b) building and nurturing a high performing delivery team; and (c) driving commercial success of the business. Maintaining Delivery Excellence and Customer Satisfaction: Maintain executive alignment with client leadership, regularly solicit and listen to employee and client feedback with empathy, and support both our employees and clients in proactively addressing critical project issues and risks. Build deep customer loyalty and drive follow-on business beyond initial Salesforce implementations. Champion and advocate for our Plative delivery methodology across your team, ensuring strict compliance and effective use of our leading practices and tools across your full project portfolio. Regularly conduct project design and build reviews in concert with Architecture and PMO leadership to ensure we are solutioning and delivering well and minimizing quality issues, rework and non-billable time on your projects. Building and Nurturing a High Performing Team: Coach and mentor your team members to support their wellbeing & quality of life at Plative; promote continuous skill-up on both technical & soft skills; and advocate for their ongoing career growth and progression. Instill a culture of collaboration and continuous improvement with your team -- soliciting, sharing and building on lessons learned from every project experience so we continue to get stronger as an organization. Make strategic hiring and people management decisions to ensure your team has the right mix of resources to drive both delivery excellence and profitability. This means responsibly balancing talent/skill set levels, geo

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Empowering health care decisions through evidence-based insights. CVS Healthspire™ Life Sciences Solutions is committed to advancing clinical research by translating real-world data into actionable knowledge. The Lead Director of Recruitment Operations will be responsible for serving as the primary interface between clients and internal resources during the implementation and ongoing work to support client recruitment projects. The role will collaborate with Business Development, Operations and other key areas as necessary to ensure a successful launch of the project as well as ensure successful delivery to the customer. Key areas of responsibility include: Lead and develop the team that supports the business development process by translating client needs, protocol requirements, and recruitment considerations into actionable solution design Set direction, establish priorities, and build the operating discipline needed to scale the function effectively Directly support the sales process by understanding client needs, analyzing protocols, and shaping population funnel strategies Translate client requirements into practical recruitment solutions that can be executed successfully Development of required recruitment materials and process to generate success; development of targeting criteria, materials and experience flows and gaining ne

About The Role The Director, Strategic Alliances, EMEA will be responsible for defining and executing Diligent's partnerships strategy across the EMEA region as a senior individual contributor. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Diligent's enterprise footprint, and drive revenue growth through partner resell and co-sell motions — with a particular focus on advisory and consulting firms (Big 4 and Tier 2) and large resellers/channel partners. This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across advisory/consulting firms, resellers, and channel partners at the pace needed to match Diligent's rapid growth. This is fundamentally a builder's role — the person in this seat will need to build and own the region and its relationships largely from the ground up. This role requires close collaboration with Sales, Product, Marketing, and Customer Success teams. Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows. Responsibilities Partnership Strategy & Execution Execute the EMEA partner strategy in alignment with Diligent's global objectives and regional go-to-market plans. Identify, prioritize, and secure strategic partnerships across advisory/consulting firms (Big 4 and Tier 2) Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs. Establish repeatable partnership structures, playbooks, and success metrics that can scale over time as the region and partner base grow. Channel & Revenue Impact Drive partner-sourced and partner-influenced p

Position Overview: As an Enterprise Account Director with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth. We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you. Key Responsibilities: Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for prospecting new business within the FSBI territory for complex accounts with longer sales cycles. Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Build deep relationships with prospects during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth. Leads the coordination of Sales stakeholders to prioritise actions for multiple assign

Datadog is seeking a Director of Product Management for Platforms to lead the internal platforms that power our global engineering organization. This is both a customer and internal platform leadership role, focused on enabling Datadog customers to maximize value with Datadog but also to enable other Datadog products to build, scale, and operate products efficiently and reliably. In this role, you will bring a combination of technical expertise, product management experience, and a deep understanding of platform and shared capabilities to help Datadog grow its leadership position. You will lead a team of product managers and collaborate with senior leadership in product, engineering and design. Your scope includes driving product features shared across all Datadog but also large-scale Datadog’s platform solutions. What You’ll Do Own the vision and strategy for platform products, ensuring alignment with overall company goals and customer needs. Identify new opportunities for innovation and drive them from concept to execution, ensuring they have a measurable impact on customers and the business. Define product roadmaps and manage the prioritization of features and initiatives to ensure the team's efforts are aligned with business goals. Drive Platform Adoption: Partner with engineering and product teams to ensure widespread adoption of shared platforms and shared features, reducing duplication and accelerating delivery. Improve Operational Efficiency: Improve developer velocity, time-to-production, and operational efficiency across Datadog’s engineering ecosystem. Collaborate with cross-functional teams including engineering, design, data science, marketing, and sales to deliver infrastructure product solutions that meet customer needs and business objectives. Define and Track Success Metrics: Define and track platform success metrics, including adoption of platform capabilities, reduction in internal toil, time-to-production improvements, cost efficienc

The Team + The Role Pendo’s Commercial Sales organization drives revenue growth by helping Mid-Market customers understand, adopt, and expand the value they get from Pendo. The team partners closely with customers and internal stakeholders to create durable growth across new business, renewals, retention, and expansion. This work matters because it helps customers maximize the impact of Pendo’s products while supporting the company’s continued growth. As an Account Director, you will own a full-cycle, quota-carrying sales motion across net-new revenue, existing account growth, renewals, and upsell opportunities. You will identify and engage new accounts and stakeholders, manage a portfolio of existing customers, and build executive relationships that support long-term adoption and expansion. You will also partner with Customer Success, Finance, Legal, Leadership, and other cross-functional teams to execute deals smoothly and deliver customer-first outcomes. This role is based in our Raleigh office. What this looks like day-to-day Prospect, land, and expand: Identify and engage new accounts and stakeholders to drive net-new revenue across the Mid-Market segment. Grow Pendo’s footprint within existing accounts by creating and advancing expansion opportunities. Own the full sales cycle: Drive product-led deals from prospecting and solution presentations through quoting, negotiation, and close. Manage each stage with clear next steps, strong deal discipline, and a consultative customer-first approach. Manage renewals and expansion: Use customer data, contract details, and business goals to support renewals, retention, and upsell opportunities. Build account strategies that align customer outcomes with Pendo’s growth opportunities. Plan strategically across accounts: Conduct regular account reviews to understand customer priorities, assess product adoption, and identify paths for growth. Translate those insights into clear account plans and actionable opportunities. Coll

ABOUT THE TEAM You’ll join Mural’s global Revenue team as the leader of our strategy, operations, systems, and enablement functions. In this role, you will guide a high-impact team where cross-functional partnership and operational excellence are central to our growth. Working closely with Sales, Marketing, Customer Success, and Finance, you will deliver strategic insights, streamlined processes, operational excellence, and effective enablement programs that empower our teams and drive outstanding results for our customers. We foster a culture of accountability, innovation, and continuous improvement—making a meaningful impact on Mural’s success. YOUR MISSION You will architect and lead Mural’s revenue strategy, revenue operations, GTM systems, and sales enablement functions to accelerate business performance and growth. Reporting directly to the Chief Revenue Officer, you will serve as a strategic thought partner—proactively identifying opportunities, solving challenges, and translating company priorities into scalable revenue-driving initiatives. You will drive alignment across GTM teams, oversee operational excellence, and build enablement programs that boost seller effectiveness. WHAT YOU'LL DO Develop and execute holistic revenue strategies, unifying GTM planning, sales enablement, and operational priorities to achieve ambitious growth targets. Serve as a proactive strategic partner to the CRO and GTM leadership team, helping translate vision into execution. Direct and coach the Revenue Operations team, overseeing performance analysis, process optimization, and the rollout of new systems and initiatives. Lead the sales enablement function, driving programs that increase seller productivity, skill growth, and customer engagement. Direct and coach the GTM Systems team, overseeing system strategy, administration, optimization, and the rollout of new tools and capabilities. Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Finance to

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Strategic Alliance Director is responsible for driving key partnerships with SAP and AWS across program architecture and go-to-market. This includes leading engagement with partner field teams in your territory, driving new and expansion pipeline creation, supporting deal execution, and working on new programs and innovations in the partnerships. Orchestrate the growth and strategic expansion of Redwood's SAP and AWS partnership Lead alliance engagement internally and externally, ensuring alignment with organizational priorities and partner frameworks Develop and sustain executive-level relationships with SAP and AWS leadership and Redwood stakeholders Design and execute joint go-to-market strategies with SAP and AWS and internal teams to accelerate pipeline growth and client acquisition Collaborate with sales, marketing and Professional Services to deliver strategic initiatives that maximize joint business opportunities Broker Pr

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for a strategic and execution-oriented Senior Director, Revenue Operations to lead and scale the operational backbone of our B2B organization. Sitting within B2B Operations, this role will own the strategy, architecture, and optimization of our revenue systems, processes, and analytics across Sales, Customer Success, and Marketing. You will serve as a key partner to B2B leadership, driving operational rigor, scalable infrastructure, and data-driven decision-making to accelerate revenue growth. You will define the roadmap for revenue systems, lead cross-functional initiatives, and build the foundation for long-term scale. What you'll do: Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments. Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale. Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.) Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise. Create and maintain internal documentation, runbooks, and training materials; support enabl

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Toronto, Ontario About the Department The Field Sales department is responsible for direct revenue generation through the acquisition of new enterprise clients and the expansion of existing high-value accounts. Segmented by account complexity and size, the team works alongside Business Development, Solution Engineering, Customer Success, and Sales Operations to secure Cloudflare's people, processes, and technologies. Utilizing a mod

About the Team The GTM Partnerships team is responsible for building a best in class, partner ecosystem in Australia that makes our customers successful, supports the company's mission of reaching AGI, and impacts the revenue growth of the company. About the Role We are hiring a partner director to operationalize, activate, and manage strategic partner relationships in Australia - owning the journey from contract signature to full-scale execution. This role will own all aspects of the partner lifecycle in Australia, from selecting the appropriate potential partners, assessing their alignment with our requirements, onboarding newly signed partners, driving enablement, coordinating joint solution development, and ensuring commercial activation. You will be the connective tissue between OpenAI and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. This role will report to the APAC Partnerships Lead in Singapore, and this role will be based in Sydney, Australia. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role you will: Own the day-to-day relationship with all signed services partners in Australia, acting as the single point of contact across enablement, solutioning, and GTM execution. Drive and manage onboarding across workstreams including sales training, technical enablement, security and provisioning, and support operations. Ensure partner readiness to deploy and resell OpenAI solutions, through shared project plans, milestone tracking, and joint QBRs. Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and localize technical documentation. Monitor partner performance , flag risks early, and drive structured remediation or acceleration plans as needed. Coordinate across OpenAI teams including Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to ensure pa

About the Team The GTM Partnerships team is responsible for building a global, best in class, partner ecosystem that makes our customers successful, supports the company's mission of reaching AGI, and impacts the revenue growth of the company. About the Role We are hiring a partner director to operationalize, activate, and scale strategic partner relationships in Japan. This role will focus on driving enablement, coordinating joint solution development, and ensuring commercial activation across the partner lifecycle to accelerate and scale existing signed partnerships. You will be the connective tissue between OpenAI and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. This role will report to the Japan Partnerships Lead and be based in Japan. In this role you will: Own the day-to-day relationship with one or more signed partners in Japan, acting as the single point of contact across enablement, solutioning, and GTM execution. Drive and manage onboarding across workstreams including sales training, technical enablement, security and provisioning, and support operations. Ensure partner readiness to deploy and resell OpenAI solutions, through shared project plans, milestone tracking, and joint QBRs. Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and localize technical documentation. Monitor partner performance , flag risks early, and drive structured remediation or acceleration plans as needed. Coordinate across OpenAI teams including Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to ensure partner needs are met and internal alignment is maintained. Establish operational rhythms such as roadmap briefings, asset distribution, and sales enablement refreshes. Ensure compliance with partnership agreements , including commercial terms, dedicated personnel commitments, and reporting cadences. You might thrive in this role if

The Team + The Role The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities. As Enterprise Account Director for the French market, you will report to our RVP Enterprise Sales, EMEA, and have direct lines of communication with our CEO, CTO, VP of Product, EMEA Managing Director, and any other resources needed to close business. This team owns the full sales cycle for Pendo’s largest customers and prospects across the French Enterprise business segment - a critical growth area for the company. The profile we're hiring is not a relationship manager or a renewals person. It's a hunter — someone who can open doors at CAC 40 and mid-cap enterprise level, earn trust at C-suite and VP level, and build a pipeline from nothing in parallel to working the existing customer base. This role is a hybrid position based 3 days per week in our London office. What this looks like day-to-day Enterprise deal leadership: Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline. Executive relationship building: Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes. Value-based selling: Lead sales cycles focused on solving meaningful business problems and supportin

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is looking for a Director, Enterprise Sales (2nd line leader) to shape our sales strategy and collaborate with teams across the company. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma we think creatively, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that make valuable contributions to the customer experience and revenue to our bottom line. Our next team member will have an agile, dynamic mentality, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Director, Enterprise Sales, you will lead a team of Account Executives responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the VP of Northern EMEA. This is a full time role that can be held from our London hub. What you'll do at Figma: Evaluate and implement playbooks, and systems needed to support a high-growth team Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories Develop str