Endpoint Support Engineer Jobs

About the role As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment. Required hours This is a fulltime position working India daytime hours. The role will work both weekend days (Saturday and Sunday) as well as two additional weekdays. This is a 4-day shift, 10 hours per day, with 2 additional hours of on-call coverage on Saturdays and Sundays. The role would start as a Monday to Friday role for the first few months to allow for ramping up and learning from teammates. After being considered fully ramped, the role would transition to the 4-day weekend shift. Responsibilities Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time. Act as a customer facing SRE to ensure our customer’s Inference endpoints (running on Kubernetes) remain healthy, stable, and performant Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams. Assist with hardware and platform migrations by validating system health and traffic routing. Monitor dashboards to detect anomalies and escalate with data-backed analysis Manage customer-facing communications during incidents and degradations; translate deep technical findings (latency regression

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base. We're looking for someone who knows IT support inside out and takes security seriously. You'll keep the environment running day to day — endpoints, access, patching, support — while also owning vulnerability management across our devices, servers, and virtual desktops. AI is part of how we work now. That means you'll also help us make sure the AI tools our teams are adopting are being used safely. You don't need to be a researcher. You just need to understand the risks and be willing to engage with them. Responsibilities IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving. Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desk

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base. We're looking for someone who knows IT support inside out and takes security seriously. You'll keep the environment running day to day — endpoints, access, patching, support — while also owning vulnerability management across our devices, servers, and virtual desktops. AI is part of how we work now. That means you'll also help us make sure the AI tools our teams are adopting are being used safely. You don't need to be a researcher. You just need to understand the risks and be willing to engage with them. Responsibilities IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving. Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desk

Network & IT Support First Principles Engineer & Senior Team Member We’re hiring for our Network & IT Support team , but we’re not looking for someone whose idea of a good day is closing 20 tickets. In fact, we’d rather you prevent those 20 tickets from being created in the first place. Our team is small. Two people support close to 300 employees across Manila, Canada, and a 24-hour operation. That means we need engineers who think differently. When the same issue happens for the third time, we don't want you to become faster at fixing it. We want you to ask why it's happening at all - and eliminate it. When you see repetitive manual work, we expect you to ask whether it can be automated. When equipment, Wi-Fi, network infrastructure, endpoints, access, or security controls are likely to become problems, we want you checking them before employees discover the problem for you. When something breaks at 2 AM and you're the person on shift, we need you to be able to investigate incomplete information, form your own hypotheses, eliminate possibilities, make sound decisions, and restore operations without waiting for someone senior to tell you what to do. And when everything is working? Don't wait for the next ticket. Look at the environment and ask: What could fail next? What keeps repeating? What are we doing manually that shouldn't be manual? What can I simplify, automate, standardize, document, monitor, or permanently eliminate? That's what ownership means here. We're hiring at two levels: ✨ FPE / First Principles Engineer • This is our leadership-level individual contributor. We need someone who can look beyond individual incidents and own the health and direction of the entire function - identify systemic weaknesses, prioritize improvements, design better processes and architecture, automate repetitive work, establish standards, use data to find patterns, and make the engineers around them more effective. You shouldn't need someone to continuously

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're looking for a Workato/Boomi Integration Engineer to build and support enterprise automation, with a focus on Legal systems integration (CLM, e-signature, matter management, compliance). You'll work across iPaaS, APIs, and AI/agentic tooling (Workato Genie, AI Skills, MCP servers) to connect Legal and other business systems. Responsibilities: Design and build Recipes and process automations across multiple systems, including AI-powered workflows using Workato Genie and MCP servers. Build and support AI Agents (Genies) for Legal and business-process automation, including prompt design and IDP for unstructured Legal content (contracts, filings). Design and manage secure API endpoints (REST/SOAP) and SFTP connections; build ETL/data-sync pipelines across formats (JSON, XML, CSV, EDI). Deploy and manage On-Premises Agents (OPA) for secure, behind-firewall connectivity. Maintain platform environments and security (RBAC, SSO, versioning); monitor jobs and troubleshoot failures. Build employee-facing tools (Workbot/ChatOps, Workflow/AgentX Apps, Slack integrations) with human-in-the-loop steps. Integrate business applications (CRM, HR, Finance, LMS, Legal, Budget & Forecast) via Boomi, with emphasis on Legal, Financial, and Supply Chain integrations. Write and optimize SQL/PL-SQL and custom scripts (Java/Groovy/JavaScript/Python); manage code via Git/GitHub; provide production support and on-call as needed. Partner with Legal, Compliance, and IT stakeholders to gather requirements and translate them into working integrations. Experience: 6–8 years of integration/automation experience, with hands-on Workato and Boomi. 4–6 years building and managing APIs (API Gateway, OAuth/SAML/JWT) and SFTP-based file transfers. 2+ years supporting Legal systems integrations (CLM, e-signature, matter management, c

Role Overview As a Senior Software Engineer, AI Ops at Scale AI, you will own the long-term technical health, performance, and stability of AI solutions deployed across our strategic public sector partners. While our Delivery Teams build and launch new use cases, you are the technical steward ensuring these deployments operate with Operational Excellence. You will bridge software engineering, MLOps, and client governance, managing tiered SLAs, tracking model drift, and executing maintenance protocols that protect both system integrity and operational margins. Key Responsibilities Handover Gate & Onboarding: Act as the technical gatekeeper during the formal transition from Delivery to Maintenance. Conduct deep-dive reviews to ensure baseline code, prompts, and architecture meet strict maintainability and documentation standards before sign-off. Tiered SLA & Incident Management: Own technical response and resolution targets across multi-tiered service models (from Business-Hours Essential to 24/7 Mission-Critical). Lead Incident Governance, Root Cause Analysis (RCA), and P1/P2 mitigations within strict active support windows. AI Lifecycle Governance: Monitor production model performance, latency, and data drift. Manage prompt configuration repositories to maintain behavioral consistency and perform regression testing when LLM providers update underlying endpoints. Request Classification & Technical Scope: Operationalize the boundary between Routine Maintenance (In-Scope) and System Evolution (Out-of-Scope). Assess incoming client requests and run comparative benchmarking on new AI models. Automation & Reliability Engineering: Eliminate operational toil by engineering self-healing data pipelines, automated RAG indexing syncs, and telemetry tooling. Influence upstream "Delivery" teams to adopt architectural patterns that simplify ongoing maintenance. Client Technical Interface: Serve as the senior technical point of contact for government and enter

About the Team At DoorDash, including international brands Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Global Cyber Defense is a highly talented and globally distributed team that covers response, intelligence, insider risk, threat hunting, automation, and detection engineering. We exist to keep our brands safe for the Dashers, merchants, and consumers who depend on us. Our mission is to detect, investigate, and respond to cyber threats with speed and precision, while continuously hardening our defenses through automation, AI, and cross-regional collaboration. About the Role The senior detection engineer is part of the larger detection engineering team that creates, tunes, maintains, and improves the detection lifecycle. This hands-on role is at the forefront of agentic detection engineering of a rapidly maturing security function. You’ll work closely with our data pipelines team, incident response, insider risk, and threat intelligence teams to make the most effective detection content to detect threats as quickly as possible. Detection at DoorDash spans more than the corporate estate. You’ll build coverage across cloud infrastructure, corporate endpoints and identity, and the marketplace itself - where consumer, merchant, and Dasher platforms create abuse and insider-risk patterns you won’t find in a typical enterprise SOC. We’re actively consolidating detection onto a modern data platform, so you’ll have real influence over what the pipeline looks like. This role reports to the Senior Manager, Cyber Defense located in the United States and participation in an on-call rotation is required for this role. You’re excited about this opportunity because you will… Conduct hands-on detection engineering for custom alerting, to include implementing risk-based analytics to reduce alert volumes and promote high-fidelity alert

About the Team OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives. About the Role As an ITAV Deployment Engineer at OpenAI, you will deliver the audiovisual systems for new offices, expansions, and refresh projects. You will turn approved designs into installed, configured, and tested systems, coordinate integrators and site dependencies, and carry defects through verified closeout. Your coordination begins at project inception and continues through delivery, commissioning, and acceptance by the receiving support team. You will partner with ITAV Engineering on design decisions, Network Engineering on connectivity, and Workplace and Capital Builds on site readiness and delivery timing. In this role, you will: Deliver assigned AV build packages for new offices, expansions, and refreshes using approved designs, room standards, and installation requirements. Coordinate the ITAV workstream for office construction projects from inception through delivery, partnering with Capital Builds, Network Security, and Workplace Design and Construction to align requirements, schedules, dependencies, and handoffs. Review drawings, equipment lists, site conditions, and integrator plans; identify missing prerequisites and raise design exceptions before installation. Coordinate equipment staging, installation sequencing, vendor deliverables, and site access with integrators, Workplace, Capital Builds, and ITAV program partners. Configure conferencing endpoints, Q-SYS controls and audio processing, and AV-over-IP connections to match the approved design. Prepare accurate device and port records and coordinate IP addressing, DNS, DHCP, VLAN, and connectivity req

About the Team DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. Protective Services focuses specifically on the safety of our executives, their families, and the operations that support them. Its detection engineering function brings together enterprise, marketplace, open-source, and physical security signals to identify threats that do not fit within a traditional SOC boundary. This role builds the detection capabilities that turn those signals into timely, actionable information for Protective Services. About the Role We are hiring a Senior Detection Engineer to build and improve the technical capabilities Protective Services uses to identify threats to protected individuals. You will develop detections, pipelines, enrichment, and automation across enterprise security telemetry, marketplace signals, open-source information, and physical security systems. This detection problem extends beyond conventional cybersecurity alerts. Relevant indicators may appear across identities, endpoints, cloud environments, support interactions, marketplace activity, access-control events, or unstructured online content. You will determine how to combine those signals, distinguish meaningful escalation from noise, and directly investigate resulting activity alongside Protective Services partners. That proximity to active cases grounds engineering decisions in real investigative needs and reveals opportunities to improve fidelity, automate friction, and reduce time to action. This is a hands-on security engineering role. You will work in code, queries, data pipelines, detection repositories,

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g., Seaborn , Luigi ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. About the Data Team: We’re growing our Data team and are looking for our first few key hires to build self-serve data tools and drive business strategy in the right direction. The mission of the Modal Data team is to make it easy to track company goals, make evidence-backed decisions, and prioritize the right work. We do this via: Self-serve AI analytics tools (Hex, Snowflake) Embedding with teams as a “data adviser”, providing strategic analysis and consulting What You'll Do: Contribute to building the most modern analytics stack in Data today to support AI-driven self-serve analysis, key metrics tracking, and external customer reporting Influence work on new products like LLM Inference Endpoints through product analytics tracking Identify millions of dollars of cost savings and optimization across our tools and financial operations Write data pipelines that power the operations of our business, such as ou

As a SOC Engineer / Detection Engineer, you will be responsible for detecting, investigating, and responding to security incidents across our environment, while continuously improving how we detect and handle threats. You will work hands-on with our SIEM and incident response processes, and act as a key point of contact between the SOC and other engineering/security teams. Depending on your profile, some of your responsibilities can include: - Incident Response: Lead and support the end-to-end response to security incidents, from detection through containment, eradication, and recovery. - Security Investigation: Conduct in-depth investigations into suspicious activity and alerts, correlating data across logs, endpoints, network, and cloud sources to determine root cause and impact. - Post-Mortems & RCAs: Drive post-incident reviews and root cause analyses (RCAs), documenting timelines, findings, and actionable follow-ups. - SIEM Engineering: Implement, tune, and maintain SIEM use cases, detection rules, correlation logic, and alerting to reduce false positives and close detection gaps. - SIEM Support: Provide ongoing support for the SIEM platform, including onboarding new log sources, troubleshooting data ingestion, and maintaining dashboards/reports. - Cross-Team Collaboration: Partner with Engineering, IT, and other Security teams to remediate findings, validate fixes, and share threat context. - Process Improvement: Identify gaps in detection, response, and documentation, and drive improvements to playbooks, runbooks, and SOC workflows. **Must have:** - Incident Response: Hands-on experience handling security incidents, including triage, containment, and coordination across teams. - Investigation Skills: Strong analytical ability to investigate alerts and logs (SIEM, EDR, network, cloud) and determine root cause.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Team We safeguard Okta from threats and vulnerabilities that could disrupt our business or erode our customers’ trust. The Defensive Cyber Engineering organization is responsible for the Security Data Platform, infrastructure, and tooling that enable Okta’s Detection and Response capabilities. The team also manages enterprise security tools and infrastructure that support XDR, DLP, and SSPM capabilities. The Role We are expanding this team to support Okta’s Public Sector roadmap by hiring a Staff Software Engineer in the DC area. You’ll work closely with Security, Business Technology Engineering, and Product teams to implement and manage security solutions, ensuring our core infrastructure applications protect our workforce, endpoints, and corporate data. To deliver on this vision, you will build data and infrastructure platforms by leveraging your software, data, and security engineering skills. You’ll use automation, policy-as-code, and cloud-native technologies to deliver scalable, resilient, and secure solutions. What you bring: 8+ years of strong coding and scripting experience, with a focus on building automation and custom tooling for security engineering teams. Experience with Python is required; proficiency in other languages (e.g., Bash, PowerShell, Go) is a plus. Experience developing and maintaining ETL/ELT pipelines for onboarding security data into Okta’s security data lake. Experience working with security teams to integrate log sou

The Security Operations (SecOps) Engineer is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organisation’s infrastructure, cloud services, endpoints, identities, and business applications. The role supports continuous improvement across security monitoring, vulnerability management, incident response, governance, and operational security controls. Working closely with IT, engineering, and business stakeholders, the SecOps Engineer helps protect organisational assets, data, and services while supporting compliance with internal policies, security standards, and regulatory requirements. Building innovative solutions; enabling safer workplaces for everyone. We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions. The tech we build today, will create a better tomorrow. • Monitor and investigate security alerts and incidents. • Conduct threat hunting activities using SIEM, EDR, and cloud security platforms. • Manage vulnerability scanning, assessment, prioritisation, and remediation tracking. • Develop and maintain security monitoring rules and detection logic. • Support incident response investigations and forensic activities. • Administer security platforms such as Microsoft Defender XDR, Sentinel, Entra ID, and vulnerability management tools. • Review and improve security configurations across cloud and on-premises systems. • Support third-party risk assessments and supplier security reviews. • Assist with ISO 27001, SOC, Cyber Essentials, GDPR, and other compliance activities. • Develop se

The Security Operations (SecOps) Engineer is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organisation’s infrastructure, cloud services, endpoints, identities, and business applications. The role supports continuous improvement across security monitoring, vulnerability management, incident response, governance, and operational security controls. Working closely with IT, engineering, and business stakeholders, the SecOps Engineer helps protect organisational assets, data, and services while supporting compliance with internal policies, security standards, and regulatory requirements. Building innovative solutions; enabling safer workplaces for everyone. We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions. The tech we build today, will create a better tomorrow. • Monitor and investigate security alerts and incidents. • Conduct threat hunting activities using SIEM, EDR, and cloud security platforms. • Manage vulnerability scanning, assessment, prioritisation, and remediation tracking. • Develop and maintain security monitoring rules and detection logic. • Support incident response investigations and forensic activities. • Administer security platforms such as Microsoft Defender XDR, Sentinel, Entra ID, and vulnerability management tools. • Review and improve security configurations across cloud and on-premises systems. • Support third-party risk assessments and supplier security reviews. • Assist with ISO 27001, SOC, Cyber Essentials, GDPR, and other compliance activities. • Develop se

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers. At Spotify, security helps make innovation possible. Our Enterprise Security team protects the systems and technology that support our employees and the more than 700 million people who use Spotify. We're looking for a Security Engineer to help strengthen our enterprise security across identity, devices, networks, and AI-powered tools. You'll build practical solutions, work with teams across the business, and help us create a secure environment where people can do their best work. What You'll Do Improve enterprise security by identifying risks and implementing solutions that protect Spotify while supporting a great employee experience. Design and build security tools, integrations, and automation to make security processes more effective and scalable. Analyze security data to identify gaps, understand emerging risks, and guide improvements. Implement security controls across identity and access management, enterprise applications, endpoints, and cloud-based services. Assess security risks associated with AI tools and agents, and help develop safeguards that support responsible adoption. Collaborate with IT, infrastructure, and security teams to strengthen security across devices, networks, and enterprise systems. Evaluate and improve enterprise security technologies, including managed browsers and device security tools. Share your expertise and work with colleagues across technical and non-technical teams to make security practices clear, practical, an