Escalation Management Manager Jobs

JOIN OUR TEAM As a Senior Customer Care Country Manager , you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanent and based in Munich . WHAT YOU'LL DO Lead, coach, and develop the Front Office team for the DACH market Ensure high-quality, customer-centric service delivery across all touchpoints Monitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management team Act as an escalation point for complex customer cases Collaborate closely with the Quality, Training, Logistics, and Product teams Drive process improvements and implement best practices in Customer Care together with the Content team, utilising AI and automation where applicable YOU COME WITH Solid background in Customer Care with proven leadership experience Proven track record in managing teams and achieving operational KPIs Excellent communication and problem-solving skills High empathy and a customer-first mindset Strong organisational and prioritisation skills in a fast-paced environment Fluency in German and English, both written and spoken WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and co

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: Development and manage a team of Customer Success Managers Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion Understand and mitigate account risk and escalate to dependent functions as necessary Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities Hire, onboard, and

A Career with Point72's Compliance Team The Point72 Compliance department is an industry-leading team of compliance professionals who support global investment and trading activities by establishing and enforcing the firm’s compliance policies, providing real-time advice, and conducting pre- and post-trade surveillance. Our team is essential to Point72’s success and we provide mentorship, a growth path, and the opportunity for a long-term career with us. What you'll do Monitor compliance restriction alerts and partner with the broader Compliance team to investigate, escalate, and resolve potential issues Investigate trading exceptions, prepare concise findings, develop recommendations, and escalate to senior members of Compliance Manage compliance-related security master data by maintaining accurate mappings, validating underlying information, and resolving issues adversely affecting trading compliance reports Partner with, among other functions, Technology to implement automated controls, reports, and dashboards that improve visibility and reduce manual intervention Track open technology issues and compliance projects to support timely resolution Analyze compliance reports to identify data issues and improve related processes Support artificial intelligence integration to enhance compliance monitoring tools Assist with real-time compliance coverage for trade approvals and time-sensitive trading matters What's required One to three years of compliance experience within an investment manager, hedge fund, or broker-dealer Basic understanding of multiple asset classes Experience analyzing data and producing clear written summaries, escalation materials, and remediation plans Project management experience with the ability to manage multiple projects simultaneously Experience partnering successfully with cross-functional colleagues Excellent verbal and written communication skills, with the ability to explain technical compliance topics clearly Commitment to the highest

Computer Generated Image Producer Description - HP Creative Services is expanding its CG production team, and we’re looking for a CG Producer who can support the creation of high-quality computer-generated imagery across a diverse range of device types — including laptops, desktops, accessories, and peripherals. This role is ideal for a technical project manager or CG pipeline operator with 4–7 years of experience who is ready to deepen their expertise in structured CG workflows, CAD/GP file handling, and AI-assisted imagery production. You’ll work closely with CG Designers, Worldwide Marketing, and product teams to facilitate the creation of accurate, brand-aligned imagery that supports global launches and campaign needs. Responsibilities Oversee day-to-day CG production workflows across multiple device categories with varying form factors. Gather, review, and validate CAD/GP files and other technical inputs required for CG asset creation. Maintain awareness of configuration changes and product updates, ensuring CG assets reflect accurate specifications. Monitor production progress using Workfront, ensuring teams and projects remain aligned and serve as point of escalation for design, marketing, and CG. Partner with Worldwide Marketing, GBU, and creative partners to align on imagery needs and delivery timelines as well as serve as bridge between marketing and agency partners. Participate in product kickoff meetings to understand configuration requirements, launch milestones, and creative direction. Support creative agency HP DAM asset transfer, resulting in accuracy of CG asset metadata and downstream asset availability. Leads budget and expense management, manages project budgets as assigned and handles assigned agencies or contractors as needed, including Purchase Order creation and quarte

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Equipment Engineering Manager 1 is responsible for leading a team of Equipment Engineers and Technicians to achieve world-class equipment performance, manufacturing excellence, cost competitiveness, and people development. The manager ensures equipment reliability, safety, quality, and operational efficiency while driving continuous improvement and supporting business objectives. Key Responsibilities 1. Equipment Reliability & Manufacturing Excellence Own equipment performance metrics including: Availability (MA) OEE MTBF MTTR Cost of Ownership (CoO) Ensure equipment stability and manufacturing readiness. Drive TPM and preventive maintenance strategies. Lead equipment recovery and escalation during manufacturing interruptions. Partner with Process Engineering to improve tool capability and process stability. 2. Operations Management Deliver daily manufacturing support to achieve output targets. Manage excursion response, chronic issues, and tool bottlenecks. Ensure compliance to operating procedures and engineering standards. Optimize capacity and throughput performance. 3. Quality & Risk Management Drive root cause analysis and corrective actions. Lead risk identification, assessment, mitigation, and follow-up. Support audits and quali

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Equipment Engineering Manager 1 is responsible for leading a team of Equipment Engineers and Technicians to achieve world-class equipment performance, manufacturing excellence, cost competitiveness, and people development. The manager ensures equipment reliability, safety, quality, and operational efficiency while driving continuous improvement and supporting business objectives. Key Responsibilities 1. Equipment Reliability & Manufacturing Excellence Own equipment performance metrics including: Availability (MA) OEE MTBF MTTR Cost of Ownership (CoO) Ensure equipment stability and manufacturing readiness. Drive TPM and preventive maintenance strategies. Lead equipment recovery and escalation during manufacturing interruptions. Partner with Process Engineering to improve tool capability and process stability. 2. Operations Management Deliver daily manufacturing support to achieve output targets. Manage excursion response, chronic issues, and tool bottlenecks. Ensure compliance to operating procedures and engineering standards. Optimize capacity and throughput performance. 3. Quality & Risk Management Drive root cause analysis and corrective actions. Lead risk identification, assessment, mitigation, and follow-up. Support audits and quality system compliance. <l

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Equipment Engineering Manager 1 is responsible for leading a team of Equipment Engineers and Technicians to achieve world-class equipment performance, manufacturing excellence, cost competitiveness, and people development. The manager ensures equipment reliability, safety, quality, and operational efficiency while driving continuous improvement and supporting business objectives. Key Responsibilities 1. Equipment Reliability & Manufacturing Excellence Own equipment performance metrics including: Availability (MA) OEE MTBF MTTR Cost of Ownership (CoO) Ensure equipment stability and manufacturing readiness. Drive TPM and preventive maintenance strategies. Lead equipment recovery and escalation during manufacturing interruptions. Partner with Process Engineering to improve tool capability and process stability. 2. Operations Management Deliver daily manufacturing support to achieve output targets. Manage excursion response, chronic issues, and tool bottlenecks. Ensure compliance to operating procedures and engineering standards. Optimize capacity and throughput performance. 3. Quality & Risk Management Drive root cause analysis and corrective actions. Lead risk identification, assessment, mitigation, and follow-up. Support audits and quali

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Equipment Engineering Manager 1 is responsible for leading a team of Equipment Engineers and Technicians to achieve world-class equipment performance, manufacturing excellence, cost competitiveness, and people development. The manager ensures equipment reliability, safety, quality, and operational efficiency while driving continuous improvement and supporting business objectives. Key Responsibilities 1. Equipment Reliability & Manufacturing Excellence Own equipment performance metrics including: Availability (MA) OEE MTBF MTTR Cost of Ownership (CoO) Ensure equipment stability and manufacturing readiness. Drive TPM and preventive maintenance strategies. Lead equipment recovery and escalation during manufacturing interruptions. Partner with Process Engineering to improve tool capability and process stability. 2. Operations Management Deliver daily manufacturing support to achieve output targets. Manage excursion response, chronic issues, and tool bottlenecks. Ensure compliance to operating procedures and engineering standards. Optimize capacity and throughput performance. 3. Quality & Risk Management Drive root cause analysis and corrective actions. Lead risk identification, assessment, mitigation, and follow-up. Support audits and quality system compliance. Ensure process changes are prop

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Programme Supervisor leads and oversees the successful maintenance, and continuous optimisation of WPP’s Commercial Card programme administration processes. This pivotal role is responsible for ensuring accurate setup, compliant administration, effective cardholder support, and robust operational governance across regions and local entities, often through the supervision and development of a team of Programme Administrators. The Supervisor acts as the primary escalation point and strategic coordination lead between WPP Shared Services, local finance teams, cardholders, Onboarding, Service teams, and Programme Managers. This role combines strategic oversight, advanced operational execution, process development and enforcement, comprehensive user support, and sophisticated system administration. What you'll be doing: Key Responsibilities Lead and oversee the maintenance of cardholder accounts, corporate billing accounts, and programme hierarchies, ensuring data integrity and adherence to global policies. Manage and review the monitoring of centrally billed paymen

Manager, Customer Success As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive and influence the full renewal and expansion sales cycle Serve as an advisor and role model for exemplary customer service Balance autonomy with effective communication upwards Act as a regional/segment owner and escalation point for relevant matters Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges Focus on talent attraction, retention, and development to create high-performance teams Who You Are: Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space 3+ years of experience leading a high-performing team of Customer Success Managers Full English language proficiency as required of a US headquartered English-first business A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities Familiar with the B2B tech or subscription-based software space Comfortable in a fast-paced, scaling environment Datadog values people from all walks of life. We understand not everyone will meet al

About the role We are looking for a Principal Employee Relations Partner to serve as the primary advisor and escalation point for complex employee relations issues across the organization. The role will report into the People Partner team, and act as a strategic partner to People Partners cross-functional teams, balancing risk management, compliance, and cultural alignment while fostering a fair, inclusive, and consistent employee experience. In this role, you can expect to Own the intake, assessment, investigation, and resolution of complex employee relations issues, including employee complaints, misconduct, performance concerns, policy violations, and sensitive workplace conflicts. Serve as the escalation point for high-risk or ambiguous matters, providing clear guidance on investigation strategy, risk exposure, and recommended outcomes. Conduct and oversee thorough, unbiased, and timely investigations, ensuring appropriate scoping, evidence gathering, documentation, findings, and closure aligned with Legal and company standards. Provide expert consultation to People Partners and business leaders on employee relations risks, employment law considerations, corrective action, and decision-making. Drive excellence in ER documentation and case management, ensuring accurate, consistent, and defensible records across all cases; maintain clear rationales for findings, actions, and outcomes. Analyze ER data, complaint trends, and investigation outcomes to identify root causes, systemic issues, and emerging risks, and recommend preventative or scalable solutions. Partner with People Partners to coach managers and leaders on effective conflict resolution, performance management, employee communications, and early intervention strategies. Collaborate closely with Legal, People Operations, Compliance, and Benefits to ensure equitable outcomes, alignment on policy interpretation, and consistency across the organization. Ensure employee relations programs and policies comply w

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the Senior Manager, Head of KYC within Central Compliance, you'll own the global strategy, policy, and program execution for KYC across all Coinbase regulated entities. The KYC function operates as a shared services model, providing compliance advisory to Coinbase's global business lines. You'll serve as Coinbase's subject matter expert and senior escalation point for KYC, driving program design across jurisdictions, managing a team of KYC professionals, and partnering with operations, business, product, and regulatory stakeholders to ensure Coinbase's KYC program scales with the business while meeting evolving global regulatory requirements. What you’ll do: Own the end-to-end strategic direction of Coinbase's Global KYC program, including policy development, program implementation, advisory support, and enterprise-wide process design across all regulated entities. Lead a team of KYC professionals across second-line compliance supporting program design, setting performance standards, developing talent, and ensuring consistent execution across jurisdictions. Drive KYC issue management and resolution globally, providing oversight of corrective actions, systemic enhancements, and first-line KYC function performance. Partner with sales, coverage, account management, customer experience, product, and engineering teams to design and implement KYC initi

About the role We are seeking an experienced Senior Systems Engineer to own our macOS platform and drive endpoint management and device trust standards across Chime’s IT ecosystem. As a Senior Systems Engineer, you will drive multi-system initiatives across our IT domains – endpoint management, identity, and security tooling – with a primary focus on macOS and Jamf Pro. You’ll establish the technical standards other engineers work to, and partner cross-functionally on programs that affect IT Support, Security, and every Chimer with a laptop. This is a role for someone who thrives in ambiguity: you’ll often define the problem before solving it, and align stakeholders around a technical direction rather than waiting for a specification. We believe a secure access platform can be built entirely in the cloud, leveraging tools such as Jamf, AutoPkg, Okta, osQuery, and CrowdStrike. Pairing closely with our Security team, this role makes sure our fleet stays in sync with all policies and posture checks before devices are allowed access to corporate data. This role participates in an after-hours/on-call rotation for critical endpoint and device-management issues. Rotation frequency, response expectations, and escalation procedures will be communicated during the interview process. This position will report to the IT Engineering Manager. In this role, you can expect to macOS Platform and Endpoint Management Platform Ownership: Own the technical direction, operation, and continuous improvement of our Jamf Pro environment, including configuration profiles, smart groups, policies, MDM commands, and change standards. Software Delivery: Own our AutoPkg-based software pipeline: recipes, overrides, trust verification, and automated import into Jamf, alongside packaging, deployment, patch management, and disk encryption across the global macOS fleet. Automation & Reusable Tooling: Build automations and shared tooling that accelerate work beyond your own – scripts, patterns, and

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Enterprise Productivity team helps colleagues do their best work by providing reliable, secure, and easy-to-use workplace technology. We manage a growing portfolio of SaaS applications and the systems, integrations, and processes that support how The Times works every day. As a Senior SaaS Systems Administrator, you will lead the administration, reliability, and continuous improvement of our SaaS platform stack. You will be the primary escalation point for complex admin-level incidents and a technical steward of the applications, integrations, and operational practices.You will report to the Manager of Enterprise Productivity Responsibilities: You will oversee the administration and ongoing improvement of a broad portfolio of SaaS applications, including: Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, and other enterprise productivity tools. You will lead the investigation and resolution of complex application, access, configuration, identity, and integration incidents, leading issues through root-cause analysis, remediation, and preventative follow-up. You will establish and maintain standards for user and group access, permissions, application configuration, lifecycle management, integrations, and administrative controls in partnership with security, IT, and partners. You will be a technical steward of the SaaS application portfolio by defining ownership, documenting d

RDQ427R371 At Databricks , we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. About the Role We're seeking a Partner Engineer to own the technical relationship between Databricks Product/Engineering and Microsoft Azure. You will be the primary technical liaison managing our cross product roadmap, driving engineering integrations, and ensuring Databricks products work seamlessly within the Azure ecosystem. You will work directly with Azure Partner SAs, Product Managers, and engineering teams to align roadmaps, identify integration gaps, and accelerate feature delivery. This role reports to the Director of Partner Engineering and works closely with Databricks Product Management, Engineering, and Field teams. Impact you will have Own the Databricks-Azure product-to-cloud technical roadmap, serving as the primary interface between Databricks Product Management and Azure partner teams to ensure alignment on features, integrations, and co-innovation priorities. Track and drive resolution of cross-company dependencies and blockers, manage joint milestone timing with Azure teams, and own the coordination rhythms (recurring syncs, escalation paths) that keep both sides aligned through delivery. Drive engineering integration work between Databricks and Azure product teams coordinating cross-company technical initiatives from scoping through delivery. Create and maintain technical architecture a