Escalation Management Manager Jobs

Role Overview: As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships - Prior experience working with state transport corporations or regional aggregators is a strong plus - Strong commercial acumen with negotiation experience - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to deriv

FEQ327R143 The Sr. Strategy & Operations Program Lead will lead the Accenture Databricks Business Group (ADBG) and build the operating model that powers one of Databricks’ most strategic global partnerships. In this role, you will own the governance, portfolio management, and execution cadence for the ADBG, while also overseeing a focused strategic investment program that accelerates joint innovation with Accenture. As the Sr. Strategy and Operations Program Lead of ADBG, your primary mission is to design, launch, and scale the global operating framework that ensures Databricks and Accenture execute consistently, predictably, and with clear accountability across all joint initiatives. As a key extension of this mission, you will also define and manage a targeted partner innovation investment program that is fully integrated into the governance, ensuring that all investments are strategically aligned, operationally sound, and measurable for impact. The impact you will have: Establish, operationalize, and programmatize the Accenture BG, including governance structures, operating cadence, and delivery standards for all joint Databricks–Accenture initiatives. Maintain an end-to-end, integrated portfolio view covering pipeline, active programs, dependencies, financial performance, delivery health, and risks. Lead executive and operational cadences (QBRs, steering committees, exec reviews) to drive decisions, resolve escalations, and ensure alignment across Databricks and Accenture stakeholders. Develop and maintain KPI dashboards and reporting that provide clear visibility into revenue, utilization, program status, delivery quality, and customer outcomes. Define and roll out standardized tools, templates, and best practices for planning, tracking, governance, and reporting, enabling consistent, scalable execution across regions and industries. Work cross-functionally (C&SI, ISV Ecosystem, GTM Strategy & Ops, Business Strategy & Ops, Industry, Legal,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Compliance Officer We are looking for a highly organized, detail-oriented, and commercially aware individual contributor to join our Payments Compliance team as a Senior Compliance Officer for our Brand Integrity pillar. This role is focused on supporting the governance, execution, and continuous improvement of our brand-integrity programs, including network initiatives such as BRAM, VIRP, GRIP, and related oversight for complex merchant verticals such as payment facilitators, marketplaces, and other higher-scrutiny business models. You will work at the intersection of Payments Compliance, Risk, Commercial, Partnerships, Legal, and Operations to help ensure our brand-integrity framework is consistently applied, well-documented, and scalable across regions. This role is ideal for someone who enjoys structured problem-solving, cross-functional coordination, and turning policy and program requirements into practical execution. What you'll do Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination. Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistentl

JOB SUMMARY Reporting to the Logistics Operations Manager, the Logistics Associate owns day-to-day logistics exception management while building the automation, SOPs, and process improvements that reduce future manual work and increase team capacity. This position is responsible for resolving and escalating shipping exceptions, discrepancies, and questions in a timely and professional manner; supporting Velocity buyers with shipping-related questions and issues to reduce order aging and maximize the client experience; and identifying and eliminating the recurring issues that drive exception volume in the first place. The ideal candidate’s attitude, skill set, and ability and desire to learn are more important than a specific experience set. We are looking for individuals with a positive attitude who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves quickly and has high expectations from everyone on the team. ESSENTIAL JOB DUTIES & RESPONSIBILITIES Act as the primary liaison between logistics partners and internal frontline teams regarding shipping questions, discrepancies, and exceptions. Manage day-to-day logistics exceptions, including identifying issues, researching root causes, coordinating resolutions, and escalating when appropriate. Identify recurring exception types and determine whether a system change, process improvement, or SOP update is needed — not just resolve individual tickets. Build, test, and maintain automation using Claude, Salesforce, and 3GTMS (Descartes) to reduce manual transactional work, improve ticket routing accuracy, and ensure missing data is identified and resolved faster. Support Velocity buyers with shipping-related questions and issues to reduce order aging, resolve shipping concerns, and improve the client experience. Meet established response and resolution SLAs for all assigned exceptions and inquiries. Maintain accurate and timely 3GTMS notes and updates to support payments, cancellati

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Services Architect is an advanced individual contributor within the Services Architecture team, contributing to the technical direction, quality, and delivery of content across the Professional Services Portfolio. Operating with a high degree of autonomy while aligning with the overarching portfolio strategy, this role leads the design and execution of net-new consulting service offerings, courses, and enablement programs, and helps establish standards for the broader team. In this position, the architect provides technical guidance across team projects, handles content and offering escalations, and actively mentors Associate Services Architects. Working in close collaboration with portfolio leadership, the role supports offering strategy and product roadmap alignment, while periodically teaching customer classes or delivering service engagements to ensure content remains grounded in real-world customer experience. Your Opportunity: Strategy & Portfolio Leadership Portfolio Direction: Shape the Professional Services Portfolio by identifying gaps and opportunities and proposing

Job Summary The Supervisor, Distribution Center leads third-shift operations, including receiving, picking, packing, cycle counting, shipping, and related warehouse activities. The role converts departmental priorities into daily work plans, assigns labor and resources, monitors safety, quality, productivity, and service, and resolves issues to support accurate, timely order fulfillment. This position leads team leaders and Distribution Center employees by setting expectations, coaching performance, planning staffing, managing performance, and developing employee capabilities. The Supervisor also supports warehouse management systems, automated storage and retrieval systems, and related processes, coordinating escalations with internal partners and external providers as needed. Success is measured by safe, compliant operations; achievement of shift objectives; accurate and timely product flow; effective employee development; strong cross-shift coordination; and continuous improvement. This role has formal people-management responsibility, including direct supervision, performance management, talent development, workforce scheduling, resource allocation, employee engagement, and team results. The role leads one operational team or shift, makes day-to-day decisions within established policies and delegated authority, allocates resources to meet operating needs, and delivers results through the performance and development of others. Responsibilities Leads third-shift Distribution Center operations and ensures receiving, picking, packing, cycle counting, shipping, and related activities are completed safely, accurately, efficiently, and in accordance with established process specifications. Provides direct supervision, direction, coaching, and performance feedback to assigned team leaders and Distribution Center employees. Establishes daily priorities, assigns work, balances labor, and adjusts workflow and resources to meet customer service, productivity, qu

About Hexnode Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: We are looking for a proactive and well-organized Travel & Events Executive to manage travel coordination and corporate event support across India and global locations from Chennai. The role includes employee travel arrangements, event coordination, employee engagement support, vendor management, procurement support, and day-to-day coordination with internal teams and external service providers. Key Responsibilities: Manage domestic and international travel bookings for employees, including flight tickets, accommodation, itinerary preparation, airport transfers, cab/local transport, and travel-related changes or escalations. Coordinate sales events, office events, partner events, office celebrations, employee engagement programs, and global event requirements conducted across various locations. Work with internal stakeholders to understand travel and event needs, plan logistics, timelines, budget requirements, and execution support. Coordinate with hotels, travel agencies, cab providers, event agencies, venues, catering, branding/material vendors, and other service providers. Support vendor empanelment, quotation collection, rate comparison, negotiation, procurement, purchase requests, invoice tracking, and payment follow-ups. Ensure all travel and event arrangements are completed as per company policies, budget guidelines, quality expectations, and timelines. Maintain accurate records for travel bookings, event spends, vendor details, invoices, approvals, and related documentation. Provide remote or on-ground coordination support for employees, visitors, partners, and global teams as required.

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. What You’ll Do At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Pre-Sales Discovery: Lead and re

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. What You’ll Do At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Pre-Sales Discovery: Lead and re

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Key Responsibilities 1. NPI Demand Fulfillment & Execution Manage end-to-end execution of NPI demand lines from build request through shipment. Monitor MAD commitments and proactively identify delivery risks. Drive recovery plans and mitigation actions for schedule deviations. Partner with site NPM and operations teams to improve delivery predictability. Support demand line closure and disposition governance processes. 2. Build Plan & Production Order Management Coordinate build plan commitments with manufacturing sites. Monitor production order start and completion performance. Drive execution to meet production order due dates and customer commitments. Resolve execution bottlenecks impacting critical NPI deliveries. 3. WIP & Hot Lot Management Monitor critical NPI WIP movement across assembly, test, module and SSD operations. Manage hot lot prioritization and escalation processes. Track end-to-end cycle time performance and ensure timely lot progression. Collaborate with operations teams to remove bottlenecks and expedite critical material. 4. NPI Cycle Time Governance Analyze model

A CAREER WITH POINT72'S INTELLIGENCE TEAM Point72’s Intelligence team sets the industry standard for intelligence driven analysis by proactively identifying, monitoring, and assessing various sources of risk using proprietary tools and specialized tradecraft. We support senior management by providing strategic assessments, actionable recommendations, and real-time escalations. WHAT YOU’LL DO We are looking for a subject matter expert to join a dynamic assessment and selection team with highly visible impact. You will collaborate across departments internally and provide recommendations to senior leaders based on your judgments and insights. You will be a hands-on practitioner, designing and conducting applied research. This is NOT a clinical role. Specifically, you will: Apply domain expertise to support the firm in identifying, assessing, and interviewing candidates Develop and implement research-driven assessment tools and processes Synthesize findings, author reports, and produce high-quality recommendations for senior leaders across the firm Serve as a technical advisor in the domain of psychology and brief internal stakeholders on team processes Identify and integrate emerging research and techniques that improve internal processes WHAT’S REQUIRED PhD degree in cognitive psychology, neuroscience, decision science, social psychology, organizational psychology, or a related field Excellent written and verbal communication skills, with the ability to make complex concepts clear to senior stakeholders Demonstrated experience designing, evaluating, and interpreting qualitative and quantitative assessments and organizational data Experience conducting structured interviews and translating interview data into evidence-based assessments Strong critical thinking skills, including the ability to evaluate alternative explanations and guard against bias Ability to collaborate across departments and provide clear recommendations based on sound judgment Willingness to quickl

In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement. With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers. Advanced proficiency in English and French: This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices. Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention. Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes. Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution. Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction. Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable. Fluency in both French and English is required. A minimum of two years of experience in sales and/or renewal-focused roles. Experience with both developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment. A passion for sales and renewals, with a desire to grow your career in this field. A demonstrated track record of achieving successful customer renewals. You never consider “no” to be the final answer. Proficiency with Micro

ACS 3LS Quality Engineer - Workstation Products Description - Job Summary The ACS Third-Level Support (3LS) Quality Engineer serves as a senior technical expert responsible for leading the investigation and resolution of complex customer escalations across HP products and solutions. This role requires deep technical expertise, strong analytical and troubleshooting skills, and the ability to collaborate effectively with engineering, quality, manufacturing, and product management teams. The successful candidate takes end-to-end ownership of critical issues, drives root cause identification and corrective actions, communicates effectively with technical and executive stakeholders, and continuously develops expertise in emerging technologies to deliver exceptional customer outcomes. Responsibilities Lead the investigation and resolution of highly complex technical issues affecting customers, partners, and business-critical environments. Own escalated cases from initial engagement through final resolution, ensuring accountability throughout the entire problem-solving process. Perform advanced troubleshooting using a structured, data-driven approach to isolate root causes and validate solutions. Partner with engineering, quality, manufacturing, product management, and external vendors to drive corrective actions and long-term solutions. Build and maintain subject matter expertise in one or more strategic technologies, platforms, or product areas. Analyze logs, traces, diagnostics, and customer environments to identify systemic issues and trends. Develop technical recommendations and communicate complex concepts clearly to both technical and non-technical audiences. Create and maintain detailed technical documentation, investigation findings, and knowledge assets. Influence cross-function

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will: