Escalation Management Manager Jobs

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you a seasoned AV Engineer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems? Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees? Freddie Mac is seeking a talented Senior Media Services Engineer to join our team! Our Impact: Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings. Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team. Foster a culture of excellence in hybrid and in-person meeting experiences. Your Impact: The Senior AV Engineer supports Freddie Mac’s Media Services team by designing, maintaining, troubleshooting, and improving integrated AV systems across the HQ campus and regional offices, including conference rooms, configurable event spaces, executive meeting areas, and hybrid collaboration environments. In coordination with the Chief Engineer, this role serves as a senior technical resource for AV engineering, system reliability, project support, commissioning, documentation, and escalation response. The engineer must be detail-focused, maintain a strong problem-solving posture, and demonstrate the ability to manage multiple on-site projects simultaneously while keeping stakeholders informed and workstreams organized. The positi

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Compliance Onboarding Analyst The Onboarding & Compliance Analyst is responsible for executing the end-to-end onboarding lifecycle for high-value, complex client profiles, including institutional trading desks, corporate entities (KYB), and High Net Worth Individuals (HNWIs). This role requires a sharp compliance mindset and strong risk-assessment skills to independently navigate intricate corporate structures, conduct Enhanced Due Diligence (EDD), and ensure total alignment with global AML/CFT regulations. As an Associate, you will act as a critical bridge between our commercial growth and risk mitigation, ensuring a seamless yet rigorous onboarding experience. Key Responsibilities Complex Onboarding & Enhanced Due Diligence (EDD) Entity Unwrapping: Independently manage and execute end-to-end KYB and KYC checks for complex corporate structures, multi-layered entities, trusts, and funds. Advanced Risk Assessment: Perform thorough Enhanced Due Diligence (EDD) on high-risk clients, Politically Exposed Persons (PEPs), and entities in high-risk jurisdictions. Escalation & Resolution: Identify regulatory red flags, transaction anomalies, or suspicious activities, and prepare comprehensive risk narratives to escalate to the Compliance Manager. Process Optimizatio

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Partners Solutions Architect on the Applied AI team at Anthropic, you will be a Pre-Sales architect focused on cultivating technical relationships with our Global and Regional System Integrators (GSIs/RSIs), and our cloud partners . You will strengthen our relationships with key partners to accelerate indirect revenue, enable their AI practices, and execute on long-term GTM strategy. Responsibilities: Strategic Technical Partnership : Be a technical thought partner to the Anthropic GTM partnerships team, providing technical expertise to better understand the partner landscape, driving key strategic programs, and identifying opportunities to deepen partner technical capabilities. Embed with GSI and cloud partner technical teams to enable their AI practices, support troubleshooting, evangelize Anthropic in their developer communities, and serve as an escalation point for complex technical issues. Joint Solution Development: Collaborate with partners to identify high value industry-specific GenAI applications, develop joint solutions and codify reference architectures / best practices to accelerate time to deployment Customer Deal Support: Intervene directly to unblock strategic customer deals where partners are the primary delivery vehicle, providing deep technical expertise and solution architecture guidance. Partner Ecosystem & Events : Represent Anthropic at partner events such as GSI customer workshops, summits, and industry conferences. Lead or support partner-specific developer events, hackathons, and technical enablement sessions, especially for technically native communities. Product Feedback: Valid

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs. The role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate. Working with senior engineers, platform owners, and support teams, this individual delivers defined components and uses production feedback to improve them. What you’ll be doing: Implementation and quality Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases. Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely. Write and run tests; document configuration, operation, known limitations, and recovery steps. Monitor owned components, investigate defects, and improve reliability and usability from production feedback. Platforms and integrations Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf , Microsoft Intune, Microsoft 365, and Microsoft Graph. Use documented APIs and in

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Senior Solutions Architect shapes the technical approach for moving employee technology support from reactive response toward predictive detection, safe self-healing, and higher value enablement. The role turns service needs into cross-platform architecture, reusable patterns, and clear implementation guidance. Working with engineering, operations, platform, security, and architecture partners, this individual makes technical tradeoffs visible and helps teams deliver solutions that can be operated and improved over time. What you’ll be doing: Architecture and technical direction Lead technical discovery for complex, cross-platform employee technology opportunities and define target architectures, integration patterns, and implementation options. Design the flow from service and endpoint signals through detection, diagnosis, approved remediation, escalation, and outcome recording. Set reusable standards for APIs, identity, data handling, observability, testing, rollback, and operational ownership in automation solutions. Assess build versus buy options and emerging AI capabilities against employee value, technical feasibility, security, and supportability. Platform architecture and integratio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities In this role, you will: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex is

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Process Technician, you will support wafer manufacturing by monitoring operations, reviewing data, applying structured problem-solving, and partnering across engineering, manufacturing, and production teams to enhance yield, quality, and efficiency . RESPONSIBILITIES Monitor process and equipment performance using SPC charts, dashboards, alarms Manage semiconductor equipment, perform technical evaluations, recognize abnormal conditions and resolve issues Follow defined troubleshooting and escalation paths Partner with Engineering to improve and stabilize processes Collect and document production and process data to analyze and interpret using computer-based systems Prepare data visualizations to surface yield and process trends Partner and collaborate with teams (Process Engineering, Manufacturing, Quality) <d

About Graphcore Graphcore is a leading innovator in artificial intelligence computing. We develop hardware, software, and data center infrastructure that provide the specialized processing and systems capabilities needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore works alongside companies developing advanced technologies. Our teams bring together AI researchers, silicon designers, hardware and software engineers, and systems architects to solve complex technical problems across the computing stack. The Opportunity As Principal Datacenter Technologist, you will turn new platform architectures into repeatable operating models for Graphcore's AI data centers. You will lead the technical definition of how Graphcore introduces, deploys, services, and sustains new compute, networking, storage, memory, power, and cooling technologies at scale. Working within Advanced Architecture, you will connect platform design with data center engineering and site reliability operations. You will define new-product-introduction workflows, readiness criteria, diagnostics, and cross-functional handoffs so that new systems can move from architecture through deployment with clear ownership, supportability, and operational feedback. What You Will Do Own the technical operating model and new-product-introduction framework for new hardware and infrastructure technologies entering Graphcore data centers. Define end-to-end workflows for installation, configuration, validation, deployment, service, repair, upgrade, and sustained operation across the product lifecycle. Translate architecture requirements into data center readiness criteria covering software, firmware, compute, networking, storage, memory, rack integration, power, cooling, space, and site operations. Create clear runbooks, interface definitions, ownership models, acceptance criteria, and escalation paths that align architecture, engineering, data center, and site r

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Cash App Investing is seeking a Compliance Officer to lead and mature the compliance program for its FINRA/SEC-regulated investing business. Reporting to the Head of Global Regulated Entities at Block, you will provide senior compliance leadership across broker-dealer obligations, product advisory, regulatory engagement, governance, and team execution. This role will partner closely with Cash App Investing leadership, Product, Engineering, Legal, Risk, Financial Crimes, Operations, and Internal Audit to support responsible growth and strong regulatory outcomes. You Will Lead the Cash App Investing compliance program, including policies, procedures, controls, monitoring, testing, reporting, and governance. Maintain and enhance written supervisory procedures, supervisory controls, escalation routines, and compliance operating processes. Advise Product, Engineering, Operations, Marketing, Legal, and business leaders on investing product development, customer communications, and regulated activities. Oversee core broker-dealer compliance obligations, including communicat

Program Manager – Cards Location: Belgium – Brussels About Capco Capco is a global business and technology consultancy specializing in financial services. We help leading financial institutions navigate complex change, improve their operations and deliver transformation across business and technology. Our collaborative and entrepreneurial environment gives you the opportunity to develop your expertise and contribute to projects with a tangible impact. About the Team You will join Capco's financial services consulting team and work with business leaders, technology teams and external partners on a major cards program. The assignment involves close collaboration across an international banking group, bringing together stakeholders with different priorities to deliver a coordinated program. The Role We are looking for an experienced Program Manager to lead the business delivery of a complex cards program. You will take ownership of program planning, governance and delivery, ensuring that objectives, resources, budgets and dependencies remain aligned. You will work closely with senior stakeholders, group-level teams and an external service provider. The role calls for someone who can combine a strategic view with disciplined execution, make informed decisions and maintain momentum across multiple projects and teams. This is a hybrid role based in Brussels, with regular travel to Paris for program and stakeholder meetings. What You Will Do Develop and maintain integrated program plans, aligning milestones, dependencies and delivery priorities across workstreams. Establish and manage program governance, including decision-making, escalation and reporting processes. Prepare and lead program boards and steering committees, presenting progress, risks and decisions clearly. Manage relationships with business and IT stakeholders, international group teams and external suppliers. Monitor delivery against scope, timelines and objectives, and coordinate actions to address delays

About the Team DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. Protective Services focuses specifically on the safety of our executives, their families, and the operations that support them. Its detection engineering function brings together enterprise, marketplace, open-source, and physical security signals to identify threats that do not fit within a traditional SOC boundary. This role builds the detection capabilities that turn those signals into timely, actionable information for Protective Services. About the Role We are hiring a Senior Detection Engineer to build and improve the technical capabilities Protective Services uses to identify threats to protected individuals. You will develop detections, pipelines, enrichment, and automation across enterprise security telemetry, marketplace signals, open-source information, and physical security systems. This detection problem extends beyond conventional cybersecurity alerts. Relevant indicators may appear across identities, endpoints, cloud environments, support interactions, marketplace activity, access-control events, or unstructured online content. You will determine how to combine those signals, distinguish meaningful escalation from noise, and directly investigate resulting activity alongside Protective Services partners. That proximity to active cases grounds engineering decisions in real investigative needs and reveals opportunities to improve fidelity, automate friction, and reduce time to action. This is a hands-on security engineering role. You will work in code, queries, data pipelines, detection repositories,

At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the Role Anyscale's need to detect and respond to security events across its production and corporate environments is growing as the company scales. We're looking for a Senior Detection and Response Engineer to own detection engineering and to lead incident response when it counts, coordinating the response and driving it to resolution. This is a high-ownership role with real room to shape how detection and response works at Anyscale. You will own the detection pipeline, the response runbooks, and incident response, reporting to the Head of Security and partnering with engineering. This role is based in India. In your first year, success looks like strong detection coverage across our cloud, endpoint, and runtime telemetry, a working correlation and alerting pipeline, and incident response runbooks that have been exercised in practice. What You'll Do Own and build detection coverage across cloud, endpoint, and runtime telemetry. Own a centralized correlation and alerting capability that turns telemetry into actionable detections. Own incident response: runbooks, escalation paths, and coordination during an incident, across corporate and production environments. Drive detection of anomalous activity across the environments

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Community Operations manages Stripe’s support presence across public developer and merchant communities. The team responds across channels including X, Reddit, LinkedIn, Facebook, YouTube, and app-store reviews. Because these interactions are public and one-to-many, each response can influence user trust, Stripe’s brand, and the experience of people beyond the original poster. The team combines responsive community support with proactive signal detection. We identify recurring questions, emerging risk, product friction, documentation gaps, and opportunities to improve how Stripe supports its community. What you’ll do As a Community Operations Specialist, you will represent Stripe across public developer and merchant communities. You will independently assess and coordinate complex or high-visibility community cases, including situations involving influential users, executive tags, rapid amplification, privacy concerns, and incomplete information. You will guide less-experienced teammates, support incident and escalation response, surface recurring user and product signals, and contribute to defined operational-improvement projects. You will maintain strong queue performance while building experience in higher-impact Specialist work. For novel, highly sensitive, or incident-level decisions, you will work with senior Specialists and cross-functional partners to determine the safest path forward. Responsibilities Manage community interactio

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We are looking for a Head of AI Native Operations to build the autonomous systems that run Supabase. Supabase is building an AI-native internal operating system, where agents carry the operational load end to end. We are standing up a new central team to build that platform and run it in production. This is the role that leads it, and it is hands-on. You design the architecture, build the first versions of the critical pieces, and are accountable for whether every agent we run is correct, safe, and improving over time. We build rather than buy, and there are no settled best practices for most of this yet, so you will be setting them. You will lead a team of senior individual contributors extending the platform and driving adoption across teams. What You’ll Be Responsible For In this role, you’ll: Own the agent platform architecture: The harness and orchestration layer and connectors into company systems, shared context and memory, and the path from prototype to production. Catch regressions before they ship: Model, prompt, and tool changes can’t ship until they pass the evals. When a new model comes out, you know within hours whether to adopt it. Make every agent observable: Every run and every decision is traced. For any agent at any time, you can answer what it did, why, what it cost, and how its quality is trending. Own safety and trust: Design the controls that let agents act without a human in the loop: least-privilege credentials, hard policy limits, escalation thresholds, audit logs, sandboxing, and prompt-injection defenses. Replace workflows, don’t assist them: Pick the workflows agents can fully own today and take them to production. Turn wins into a platform: Package w

About the Team OpenAI’s Legal team supports OpenAI’s mission by addressing complex legal issues arising from the development and deployment of AI. The team brings together expertise in commercial, corporate, employment, privacy, intellectual property, regulatory, tax and litigation matters, and works closely with teams across the company. About the Role We’re seeking an experienced, hands-on lawyer to serve as our country lawyer for France, providing broad legal support for our local office with a primary focus on regulatory and policy legal matters affecting OpenAI’s products, operations and business. You will advise on French and EU regulatory developments, develop practical legal positions and recommendations, and support OpenAI’s engagement with French regulators and policymakers. Working closely with EMEA and global legal colleagues, as well as policy and regulatory affairs teams, you will take ownership of assigned French matters, translate complex legal questions into actionable advice and help ensure that our approach in France is consistent with OpenAI’s wider legal positions. Alongside your primary focus, you will also provide broader French country legal support, coordinating with specialist teams on local business and operational matters. We’re looking for someone who can take responsibility for matters, give practical advice, manage competing priorities and bring cross-functional work to a decision. You will work closely with EMEA and global legal colleagues, GA and Policy leaders, applying established specialist guidance, approval processes and escalation routes. In this role, you will: Advise on regulatory developments and their business implications. Assess existing and emerging French and EU laws, enforcement developments and policy proposals affecting OpenAI. Develop legal positions and practical recommendations, working with GA, Policy, Regulatory, Product, Privacy and other legal teams to translate requirements into action. Serve as a trusted leg