Escalation Management Manager Jobs

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the technical resolution and stability of Everpure's highest-stakes cloud storage deployments for top-tier hyperscale partners. As a Senior Software Engineer on the Hyperscale Product Escalations team (known internally as a Forensics Engineer), you will serve as the technical bridge between field telemetry and core engineering, diagnosing high-complexity distributed systems failures and creating automation that anticipates issues before they impact customer workloads. You will directly influence customer trust, enable multi-million dollar account success, and help architect the future of hyperscale storage solutions built for AI-driven infrastructure. WHAT YOU'LL DO Lead Root-Cause Investigations: Analyze complex system behavior, memory dumps, field telemetry, and low-level code across platform, firmware, and software layers to isolate and resolve critical failures in large-scale distributed systems. Build System Health Automation: Design and deploy automated diagnostics, predictive health-monitoring services, and AI-assisted workflow tools that reduce manual triage time and prevent recurring failure patterns across growing global fleets. Direct Hyperscaler Engineering Collaboration: Partner directly with technical teams at hyperscale customer organizations to solve deep integration challenges, ensuring platform reliability and unlocking major expansion opportunities. Engineer Fleet-Wide Reliability Improvem

The Sales Compensation Manager is vital for scaling and operationalizing Sigma's sales compensation process. You will ensure accurate, timely compensation payouts using expert analysis and refine processes, tools, and reporting to align compensation with business results. This role is ideal for a self-starter who thrives on ownership, data integrity, and cross-functional collaboration between Finance, Revenue Operations, and GTM leadership. Key Responsibilities Commission & Incentive Processing Execute end-to-end commission calculation validation and processing for sales commissions and incentive payouts with high accuracy and precision. Identify, troubleshoot, and resolve calculation discrepancies and stakeholder escalations efficiently. Support compensation accruals and roll-up reporting in coordination with Finance close cycles. Systems & Platform Administration Manage Sigma’s compensation platform with the broader team. Ensure clean data flows between CRM (Salesforce), HRIS, ERP, and comp systems. Plan Governance & Communication Support administration of quota rules, crediting structures, and payout policies. Prepare clear plan documentation, and communication for GTM teams. Cross-Functional Collaboration Partner closely with Finance, Sales Operations, HR/People, and Data to align comp mechanics with business strategy. Identify, prioritize, and implement process improvements that increase accuracy and reduce manual effort. Qualifications: 5+ years of experience in sales compensation, ideally within fast-scaling SaaS orgs. Advanced proficiency with Salesforce CRM, Sigma and spreadsheet tools. Familiarity with consumption-based models and usage-driven GTM strategies. Exceptional attention to detail, robust problem-solving skills, and a strong systems mindset. Effective communication skills with the ability to clearly translate complex compensation logic for both technical and non-technical audiences. Bo

Work Flexibility: Hybrid or Onsite In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence. What You Will Do Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently. Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information. Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences. Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking. Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements. Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance. Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making. Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness. What You Will Need Required Qualifications Bachelor’s degree required. Minimum 6 years of professional experience in a related field. Experience working wi

About the Team OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives. About the Role As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation This is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required. In this role, you will: Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration. Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation. Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards. Execute software updates, configuration changes, equipment replac

About the Team At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Governance Risk & Compliance, Policy and Engineering. We support a global and diverse user base across OpenAI’s suite of product offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence. About the Role We are seeking an independent, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global regulatory and compliance operations from San Francisco. This role focuses on complex regulatory operations, including work under the EU Digital Services Act (DSA) and EU AI Act, as well as regulatory inquiries and complaints across the Americas, and Asia-Pacific. You’ll manage sensitive cases independently, exercise sound judgment on escalations, and work closely with Legal Counsel, Governance, Risk and Compliance (GRC), and other cross-functional partners. You’ll also bring a working understanding of privacy and intellectual property matters so you can recognize and escalate related issues when needed. Beyond frontline casework, you’ll help shape the documentation, workflows, tooling, and automation that support safe, scalable and regulatory and legal compliance operations. This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model. Please note: This role may involve exposure to sensitive or concerning content, including

JOIN OUR TEAM As a Customer Care Front Office Specialist , you are part of the team that creates the everyday customer experience at Westwing. You will support our customers throughout their journey, resolving issues and ensuring every interaction feels personal, helpful, and effortless. Your day-to-day work covers the full range of customer care, from product and order enquiries to delivery topics, returns, and complex escalations. Working closely with internal teams, you will deliver premium service with empathy and reliability to elevate the brand experience for design lovers. This position is permanent and based in Munich . WHAT YOU'LL DO Deliver exceptional, daily customer support across all touchpoints of the customer journey Resolve customer enquiries regarding orders, products, deliveries, returns, and complaints efficiently Provide personalised, high-touch support for high-value customers to foster brand loyalty Take ownership of complex cases and escalations to ensure swift and satisfactory resolutions Collaborate closely with logistics, operations, and internal stakeholders to solve operational issues Identify recurring customer pain points and leverage AI and automation tools to optimise support workflows and service quality YOU COME WITH Practical experience in customer care, customer service, hospitality, or a similar customer-facing role Strong customer-centricity, genuine empathy, and a high-performance mindset Passion for or strong interest in the interior, furniture, and e-commerce industry Solution-oriented, hands-on approach with the ability to navigate fast-paced environments reliably Openness to working with modern customer service software, AI tools, and automated workflows Confident and professional communication skills in English and German, even in challenging situations WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At

About Us Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Summary We are looking for a CST Team Lead to join our Customer Experience team within the CST Travel business. Ideal candidates come from hotel / hospitality customer support — front office, guest relations, reservations, hotel contact centre, or hotel OTA support — and can lead a team that delivers calm, clear service across phone, email, chat, and social. You don’t need deep flights experience on day one. What matters is strong customer handling, ownership of escalations, and the ability to learn travel workflows quickly. Key Responsibilities Customer Experience Lead exceptional service across phone, email, chat, and social channels Handle escalated and complex customer issues with empathy, clarity, and closure Spot trends in complaints and feedback; drive fixes with the team and stakeholders Use CRM and customer-service tools confidently; coach others on quality and tone Improve moments that raise CSAT / NPS and cut repeat contacts Team leadership & operations Guide day-to-day floor/team performance: quality, productivity, escalations, and SLAs Run huddles, feedback, and simple process improvements that lift team output Partner with Product, Engineering, Growth, and Finance to resolve customer issues Build and refresh SOPs / playbooks the team can actually use Travel platform support (trainable) Support booking and post-booking journeys on our travel platform (with training) Learn and apply processes for modifications, cancellations, refunds, and related checks Work with tools and systems used by the travel CST team (CRM + travel ops tools) Qualifications (must-have) Hands-on customer support / guest service e

P-298 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role s enterprise data enclaves and Generative AI applications become mission-critical to national security and public sector modernization, maintaining the reliability and operational integrity of the underlying platform is paramount . Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in McLean, VA . Sitting at the vital intersection of core infrastructure operations and active platform reliability, this team serves as the ultimate technical authority for our platform across GovCloud, FedRAMP High, and air-gapped environments . In this role, you will move beyond basic ticket resolution to handle the hardest technical escalations across our platform domains—including Compute, Networking, Storage, IAM, and OS internals . You will partner directly with Core Engineering, conduct deep live troubleshooting, safely execute automation tools, and isolate complex system boundary blocks inside secure enclaves . If you are a systems specialist who thrives under pressure, enjoys writing custom tooling to unblock platform bottlenecks, and wants to safeguard the infrastructure powering next-generation federal AI workloads, this opportunity provides unmatched scope and impact . The Impact You’ll Have The Impact You’ll HaveDrive High-Side Platform Reliability: Serve as the techn

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Key Responsibilities Post-Silicon Yield & RMA Leadership Lead end-to-end investigation of silicon yield loss, field returns, customer escalations, and reliability failures. Drive root-cause analysis for complex silicon issues spanning process, design, test, package, and system interactions. Develop hypothesis-driven debug strategies and coordinate multi-functional execution. Own resolution of critical yield and quality issues through containment, corrective actions, and prevention plans. Device Technology & Process Interaction Analysis Analyze device-level failure mechanisms and process sensitivities impacting ASIC functionality and yield. Evaluate design-process interactions affecting analog, mixed-signal, memory, high-speed I/O, and PCIe PHY performance. Partner with foundry teams to understand process variations, excursions, reliability risks, and technology limitations. Translate silicon learning into actionable design and process improvements. Advanced ASIC Design Interaction & Silicon Debug Lead root-cause investigations involving design-process interactions affecting SRAM, PCIe PHY, ONFI interfaces, SerDes, analog/mixed-signal circuits, and high-speed digital subsystems. Analyze silicon failures across transistor, circuit, block, die, package, and system levels. Drive post-silicon debug activities involving design teams, DFT, product engineering, quality,

The purpose of the BGV Operations role is to ensure a seamless, compliant, and timely background verification (BGV) process across all group entities. The role supports risk-free hiring by managing end-to-end BGV operations, ensuring adherence to defined TATs, policies, and regulatory requirements. It acts as the central SPOC for vendors and stakeholders, ensuring SLA compliance, resolution of escalations, and continuous process improvement through analytics and governance Source: Adani Group | Job ID: 57099

Senior SRE Reliability Engineer Location: New York, NY (Hybrid) / Remote Department: Engineering The Role Flowcode is seeking a Senior Site Reliability Engineer (SRE) to work on reliability and infrastructure efforts across our platforms. This role will help grow and drive our infrastructure strategy, operational rigor and observability while building and supporting the systems and tooling required to support Flowcode’s continued growth. As an individual contributor within our engineering organization, you will develop and operate scalable cloud infrastructure, establish best practices around deployment and reliability, and partner closely with engineering teams to ensure systems are scalable, resilient and observable. What You’ll Do Reliability & Infrastructure Improve system availability, scalability, and resilience across Flowcode's platforms Own key pieces of our EKS-based infrastructure end-to-end Contribute to incident response and postmortems, turning findings into durable fixes Support engineering teams with infrastructure questions, escalations, and day-to-day unblocking Cloud & Platform Engineering Manage and scale our core AWS footprint (EKS, VPC, RDS) through Infrastructure as Code (Terraform) Enhance disaster recovery and failover mechanisms to protect mission-critical workloads Collaborate with product engineering to streamline and optimize internal developer experience CI/CD & Deployment Automation Design and scale deployment pipelines using GitHub Actions Expand GitOps practices and tooling through ArgoCD Facilitate secure delivery with automated validation and progressive rollout strategies Observability & Monitoring Oversee and optimize the organization's monitoring, logging, and alerting infrastructure Develop high-signal metrics, tracing, and visualization dashboards while minimizing operational noise Establish and monitor Service Level Objectives for managed platform components Qualifications Required 4+ years of profession

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Main Responsibilities Define and own end-to-end security validation strategies across SSD product lifecycles, including development, qualification, release, and sustaining activities. Architect and maintain scalable security validation frameworks for current and next-generation SSD firmware platforms. Lead root cause analysis of security-related failures, customer escalations, qualification issues, and field escapes; drive corrective and preventive actions. Drive security test automation roadmaps, regression infrastructure, and validation tool development to improve coverage and efficiency. Collaborate with firmware architects, system architects, and development teams on secure design reviews, threat modeling, and security-focused code reviews. Assess and communicate security risks, validation coverage gaps, and mitigation strategies to stakeholders and leadership. Other Responsibilities Mentor engineers and provide technical leadership in security validation methodologies, test automation, and problem-solving approaches. Influence security validation standards, best practices, and qualification readiness across multiple SSD product generation

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All! We are expanding our core customer experience team adding new executive office and social representatives. These team members play a critical role in the customer experience supporting escalated and high visibility cases. As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication. You’ll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand. Within this role, Social representatives focus on high-visibility customer cases surfaced through public platforms, helping ensure timely resolution and thoughtful engagement for issues impacting our brand in public forums. We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence. Schedule & Work Environment This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance. The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and desi

End to end responsible for: • project-specific regulatory roadmap and technical compliance support for Maharashtra approvals, ensuring external dependencies don’t block delivery. • coordinating with central Corporate Affairs and Regulatory teams for NOCs, permissions and clearances, with right-first-time submissions. • acting as technical interface to resolve authority queries, inspections and observation closures quickly. • maintaining trackers, MIS and escalations for critical-path approvals. Source: Adani Group | Job ID: 56505

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Team: The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience. About the Role: Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes. Expectations / Requirements: 1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills