Escalation Management Manager Jobs

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Solutions Engineer (CSSE) , you will drive technical adoption, operational readiness, and time-to-value across the Evergreen//One customer lifecycle . Serving as a founding member of our Technical Success organization, you will act as the vital connective tissue between Customer Success, Product, Technical Services, Sales, and Revenue . You will be the technical authority behind key customer relationships, transforming utilization, capacity, and performance telemetry into proactive actions that protect renewals and unlock expansion . In close partnership with Customer Success Managers and client technical leaders, you will resolve complex escalations while building scalable programs and tooling that power Everpure’s subscription growth . WHAT YOU’LL DO Accelerate Adoption & Time-to-Value: Own technical onboarding and operational readiness across the Evergreen//One fleet to ensure customers rapidly achieve business outcomes and reach steady-state performance . Manage Fleet Health & Risk: Monitor enterprise storage telemetry across active customer environments, setting intervention thresholds to proactively resolve capacity, performance, and compliance risks before they impact operations . Drive Renewals & Expansion: Deliver data-driven technical evaluations and utilization insights that inform contract milestones, identify coverage gaps, and surface expansion opportun

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Remote (in the UK 🇬🇧) | 💰 £38,300 - £49,000 (+ £2,500 Multilingual Premium) + incentive awards tied to your performance + Benefits 🚨This role requires you to be fluent in Spanish 🇪🇸 and English 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (written and verbal) ⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our EU Financial Crime Customer Operations team is at the heart of how we protect Monzo EU and our customers from financial crime like fraud and money laundering. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our Fincrime Business Banking team. Your team will consist of around 12 Financial Crime Investigators, and could be focused on a number of different tasks - including screening, transaction monitoring, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding indiv

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As an Executive Assistant you will manage administrative needs for PBM Operations executives and Senior leaders, including, email responses, meeting attendance and minute preparation, preparing PowerPoint presentations, complex calendar scheduling, preparing Excel spreadsheets for tracking key deliverables and outcomes, coordination of expenses, project coordination and interfacing with other leaders/stakeholders. Position Responsibilities Include: Plan travel arrangements and handle travel expenses Coordination of large onsite and offsite team meetings and single day or multi-day events, including coordination with internal and external resources for services for catering, hotels, activities, presenters WebEx/video/conferencing/streaming Onboarding of new hires, including ordering equipment and setting up onboarding plans; Offboarding termed employees Interact with internal and external constituents in a way which promotes our values and represents the culture of the company Often act as a point of contact for urgent business needs and assist to identify issues for escalations

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About The Team Most people know Deliveroo as the app that brings sushi or burgers to their front door. Deliveroo for Work (DfW) is our dedicated B2B arm. We help businesses - from tech startups to global law firms - manage their corporate catering and employee food perks. Whether it’s providing late-night meals for hardworking teams, organising office pop-ups, managing monthly "stipends" for remote workers, or catering massive boardroom events, DfW is the secret ingredient to a happy office culture. We offer companies a centralised platform to control spending while giving their employees access to the best restaurants in the city. About The Role As a Corporate Service Centre Agent, you will be the first point of contact for our corporate clients balancing client care with commercial growth applying a care-first mindset in this dual purpose role. Day to day, you’ll own onboarding new clients, handling account queries, and resolving escalations for all our markets but predominantly working in our French market, whilst identifying opportunities for growth, both reactively and proactively. As our SMB segment continues to expand, you will grow and retain our SMB portfolio by building strong client relationships and tailoring recommendations to client needs. You’ll be part of a dynamic and supportive team in our Paris office, working under a hybrid model (at least three days a week in the office). This role will require a small amount of shift work to cover for our companies based in UAE, Italy, France and Belgium. This role has 37.5 working hours per week from Monday to Friday, 8:00 am to 8:00 pm. Key Responsibilities Care (50%): Client onboarding: Guide new clients through thei

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We’re looking for an Accounts Receivable Collections Analyst to manage a portfolio of customer accounts and help collect payments on time. You’ll investigate overdue balances, resolve payment issues, and build relationships with customers’ Accounts Payable teams. This role calls for persistence, careful analysis, and good judgment in sensitive conversations. You’ll work with teams across Flexport and use AI and automation to improve daily collections work. The role reports to the Head of North American Collections. You Will Manage collections for assigned accounts through email and phone outreach. Prioritize overdue balances and follow through on commitments to help meet cash collection and days sales outstanding (DSO) targets. Review account aging and collection activity daily. Keep records of customer conversations, payment promises, disputes, and next steps accurate and up to date. Build relationships with customers’ Accounts Payable teams and act as their point of contact for collections and payment questions. Coordinate incoming requests and handle initial escalations. Resolve issues promptly and bring in the right team when a problem needs fur

Opportunity ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure. We are seeking a Platform Engineer (ServiceNow) to join ThermalWorks,working directly with the AI and Data Analytics group. This role owns the administration and development of ThermalWorks core business systems, with ServiceNow as the primary platform and NetSuite and Arena PLM as supporting systems. You will be in a fast-paced environment, building and maintaining the applications, workflows, and integrations that groups across ThermalWorks, such as operations, service, and engineering, rely on every day. The Platform Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with service, operations, engineering, supply chain, and finance teams to turn business needs into reliable, scalable system solutions. Key Responsibilities Include but are not limited to: ServiceNow Administration Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog Manage instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF) Maintain CMDB and platform data integrity and enforce configuration standards and governance Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations ServiceNow Development Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies Extend ServiceNow modules (e.g., ITSM, Field Service, Customer Service) to fit ThermalWorks’ operational and service workflows Manage development through update sets or source control, with sub-production testing and controlled promotion to production Evaluate build-

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Beyond point-of-sale and digital ordering, Toast offers financial solutions, including Toast Capital, that help restaurants access the funding they need to grow. We are building a new Embedded Finance Operations footprint in Bengaluru, and we're looking for the leader who will build it. This role is an extended arm of Toast's US Embedded Finance Operations team (40+ people) and is critical as we expand our footprint and international strategy. The role sits within the Embedded Finance Operations organization and partners closely with the US-based underwriting team and its leaders. As Manager of Embedded Finance, you will set up and lead a high-performing underwriting function from the ground up, working closely with Product, Engineering, and Risk partners in Bengaluru and with your leadership in the US. This is a player-coach role. You'll understand the lending business deeply enough to make and review credit decisions yourself, while building the team, processes, and tooling that let the function scale. The scope is big. This team sits at the center of how Toast uses automation, data, and AI to change how lending operations work. If you're a lending operations leader who loves building something new, brings an automation and analytics mindset, and can lead people through change, read on! A day in the life (Responsibilities) Build the underwriting function from the ground up. Stand up Toast's Embedded Finance Operations presence in Bengaluru: define the operating model, workflows, quality standards, SLAs, and controls for a high-performing underwriting team. Lead as a player-coach. Manage a team of underwriters directly and few team members on a dotted line. Stay hands-on with underwriting decisions, case reviews, and escalations while coaching the team to consisten

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Benefits Analyst on GitLab's Total Rewards team, you'll support global benefits administration and take ownership of day-to-day benefits operations in India, partnering closely with a Senior Benefits Analyst. Your initial priorities will include planning benefits events at the Bangalore hub, streamlining enrollment and benefits onboarding , handling tier 1 benefit questions and escalations, taking over and improving administrative and audit processes, along with routine benefits tasks.You'll build depth in global benefits and manage assigned work with increasing independence, seeking guidance on prio

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Customer Experience team is committed to providing high-quality, comprehensive support for our customers, many of whom are investing for the first time. As a key part of this organization, the Executive Office team represents the most senior tier of support at Robinhood CX. Our team takes direct ownership of cases that reach our executives, legal team, and regulatory bodies. We work diligently to resolve the most complex, sensitive issues our customers face with ethics and integrity at the core of our operations! As the Customer Experience Manager, Executive Office , you will lead a highly skilled team of senior specialists responsible for navigating some of our most complex and sensitive customer issues. You will set the strategy and standards for exceptional resolution, equipping your team with the judgment, tools, and support needed to confidently manage executive, legal, and regulatory escalations. You will monitor complaint themes and customer friction to identify opportunities for broader improvement, partnering closely with senior CX leadership, Compliance, Legal, Product, and other cross-functional teams to address root causes and strengthen the customer

FEQ128R38 At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect, you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate the adoption, growth, and strategic impact of Databricks with our most complex customers. You will serve as a senior technical advisor, helping customers design, implement, scale, and optimize complex data and AI solutions across business units, geographies, and product areas. This is a highly technical and strategic customer-facing role. You will define technical execution strategies for high-value accounts, drive architectural alignment across complex use cases, and orchestrate Databricks, customer, and partner teams to deliver measurable outcomes. You will build trusted relationships with senior technical and executive stakeholders while contributing expertise, frameworks, and best practices that scale beyond individual customer engagements. The Impact You Will Have Define technical execution strategy across high-value, complex customer accounts spanning multiple use cases, business units, geographies, or product areas Serve as a senior technical advisor to customer architects, technical leaders, and Director/VP-level stakeholders Design and influence secure, governed, scalable architectures while balancing performance, cost, reliability, and long-term platform strategy Orchestrate Databricks, customer, and implementation partner teams to align technical execution and accelerate strategic outcomes Anticipate platform maturity and scaling needs and establish technical standards for security, governance, developer experience, and operational excellence Drive adoption, consumption, and measurable business outcomes through technical strategy and execution Lead complex technical escalations spanning multiple systems, teams, or workloads Build reusable technical framewo

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you’ll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls,

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What you'll be doing: Processing Purchase Order (PO) and Non-Purchase Order (Non-PO) invoices for payments. Assigning respective GL account and cost centres for non-PO invoices. Providing solutions for internal requests created by team members. (RFI’s) Working on TDB invoices. (Provisions for future payments). Working on rejected invoices from approver. Providing sales line (clients) the reserve status for those invoices which are on hold. Monitoring aging documents and taking correct actions to meet the TAT. Reporting: EOD reporting of Recording and invoice completion. Investigating and taking correct action on escalations from vendor for unpaid invoices. Assisting in month end closing. Comparing and processing PO Invoices with goods receipt (GR). (Two -way match and three -way match). Root cause analysis to identify the type of differences in the transaction. Investigating supplier queries and providing solutions. Highlighting the mistakes received from the supplier. Review and achieve daily and monthly target. What you'll need: Should be ok with 6-9months Contract job Shift - 6.30AM onwards (Early

The Server Programmability team is focused on programming velocity and safety in the core MongoDB Server. We own low-level libraries, runtimes, and tools that allow internal MongoDB developers to develop features in C++ and Rust quickly and safely. We are an agile and small team looking for an experienced engineer to join us. We are looking for someone who is excited about operating systems, development tools, programming languages and low-level C++ libraries. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Candidate Profile 3+ years of experience in Systems programming in C++ or other low-level programming languages Hands-on experience with building production-level code. Experience in C++ is required Passionate about delivering and deploying a product with cross-team stakeholders Solid computer science fundamentals, with strong competencies in data structures, algorithms, and software design/architecture Passion for learning new things in the domains of software engineering, distributed systems, and performance Solid verbal and written communication skills and highly motivated to collaborate with colleagues Position Expectations Understand and improve the current functionality of the MongoDB Server’s Programmability features Lead medium sized projects related to the team’s charter Collaborate with colleagues at all stages of project lifecycle (ideation, requirements gathering, design, execution, and delivery) Own our leadership principles , and exemplify them in your work Continue to learn and be curious in growing your career! Write production-ready code in C++ Write unit tests and integration tests in C++, Javascript, and Python to demonstrate application correctness Investigate the performance characteristics of the server and write performance regression tests Interview candidates for software engineering positions Handle customer escalations Collaborate with stakeholders and engineering teams across the compan

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are seeking a highly motivated Hardware Design Engineer for Pure’s Datastore team. The Pure Engineering Team builds the industry’s most innovative, high-performance, energy-efficient and TCO-optimised storage solution. As part of this team, you will help productize this differentiated storage solution for our customers. WHAT YOU'LL DO Plan, lead, implement, and debug SSD hardware designs from concept through production. Contribute to all phases of the product lifecycle, including architecture, design, documentation, validation, and sustaining. Drive interoperability testing across server/storage systems and SSDs. Diagnose and resolve HW-related issues in collaboration with internal teams, external partners, and JDMs. Apply deep knowledge of major bus technologies such as PCIe, DDR, NAND, SPI, and I2C. Evaluate system-level tradeoffs in mechanical, thermal, power, and signal integrity design. Work with diagnostics/test engineers by reviewing test plans to ensure proper coverage Lead failure analysis and root cause investigations to support field issues and customer escalations Incorporate automation and AI to enhance SSD design and validation processes. Provide technical guidance and mentorship to junior engineers. We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work trav

About the Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI’s Payroll team is responsible for timely and accurate processing of payroll and ensuring compliance with all statutory regulations. About the Role At OpenAI, payroll is not a back-office function — it is mission-critical infrastructure. We are seeking a seasoned International Payroll lead to scale and continuously improve the global payroll and payroll-support ecosystem that serves one of the fastest-growing and most technically sophisticated organizations in the world. This role is based in our Dublin, Ireland office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead the international payroll processing team and oversee end-to-end payroll delivery across EMEA and APAC, ensuring employees are paid accurately, on time, and in compliance with local requirements. Own day-to-day operations with outsourced payroll and BPO partners, including payroll calendars, inputs, reconciliations, service-level performance, quality standards, issue resolution, and escalations. Lead the payroll workstream for global expansion and new-country launches, including payroll registrations, in-country vendor setup, implementation, testing, systems integration, and go-live readiness. Partner with People, Finance, Tax, Legal, Benefits, Equity, and Treasury teams to ensure accurate upstream inputs, funding, accounting, and downstream reporting. Draft and maintain payroll documentation, process maps, operating procedures, and internal controls to support compliance, audit readiness, and business continuity. Proactively identify and resolve payroll discrepancies and employee inquiries within SLAs, determine root causes, and implement controls that prevent recurrence. Use data, automation, and AI-enabled tools to improve controls, reduce manual work, and increase the scalability an