Escalation Management Manager Jobs

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Own how our Foundations business teams design, automate, and operate their most important workflows. Notion is growing quickly, and the processes that run our business — intake, triage, execution, approvals, escalations, reporting — need to scale without adding headcount or losing auditability. This role exists to redesign those processes end to end and to embed AI directly into them, so the work moves faster and the system stays trustworthy. What's different at Notion: you'll build on Notion as customer zero. You'll design multi-system workflows spanning Notion, Slack, email, support tooling, and internal data, then ship the custom agents, skills, and automations that run them — partnering with Finance, Legal, People, Ops, Data, and Engineering to drive real adoption, not just documentation. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Redesign cross-f

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff IT Technical Program Manager on the IT Operations team, you'll own and drive eDiscovery and information governance programs across Coinbase. Embedded with cross-functional leadership, you'll serve as the connective tissue between domain experts and engineering teams, identifying automation opportunities, prototyping solutions with AI and workflow tooling, and driving adoption across the organization. You'll lead the technical strategy behind defensible eDiscovery processes and entity-specific retention capabilities, ensuring Coinbase meets its regulatory obligations at scale. What you’ll do: Own the end-to-end strategy and execution for eDiscovery and information governance solutions spanning multiple business functions and enterprise platforms. Partner with engineering teams to deliver technology programs that transform eDiscovery capabilities from hold through collection, review, and production (EDRM). Drive the translation of regulatory and compliance requirements into actionable system configurations, policies, and controls across platforms such as Slack and Google Workspace. Lead program timelines, dependencies, and risk escalations while maintaining audit-ready documentation including regulatory control matrices, playbooks, and SLAs. Build and validate comprehensive test plans for eDiscovery controls and information governance tooling to ensure defen