Escalation Management Manager Jobs

NVIDIA’s Silicon Co-Design Group is the team that gets every GPU, SoC, and CPU silicon program from first power-on to high-volume production. We are hiring a Senior Manager to lead our Test, Manufacturability, Reliability & Quality (TMRQ) organization. This is not a coordination role . Your work decides if a product can be built at scale and trusted in the field. These include production test development (SLT, BLT), control run flow, system reliability stress (HTOL), platform- and board-level manufacturing issue closure, and field diagnostic test development. You lead a team of individual contributors and a first-line manager at the layer where silicon, platform, and software collide with manufacturing reality. Decisions you make show up in yield curves, production ramp , and customer escapes. You are the leader the program turns to when a build is stuck, a control run is fallout-heavy, or a field return points back at silicon . The exceptional hire also uses AI deliberately — with demonstrated workflow impact and the judgment to know where it compresses real work and where it introduces risk. What you will be doing: Keep programs moving. Own the technical execution and velocity of SLT, BLT, Board/Chip/Rack CR, and system reliability stress (HTOL) across every GPU, SoC, and CPU silicon program. Close the hardest multi-functional failures. Resolve Vmin and binning escapes, performance shortfalls, and power anomalies by driving root-cause across design, methodology, DFT, ATE, package, software/firmware, and manufacturing — and own the WARs and productized fixes through to confirmation. Give leadership the clarity to act. Convert raw integration signals — CR fallout, BLT/SLT yield, SHTOL/CHTOL data, RMA trends, customer escalations — into decision-ready options that enable executive leadership to act with confidence on POR, QS/PS gates, a

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Legal team is looking for an experienced litigator to join our Litigation and Regulatory team. You'll manage a broad docket of litigation files and pre-litigation disputes with a high degree of autonomy, advise the business on litigation risk, and help build the systems and processes that let a growing litigation function operate well at scale. The matters you'll handle span intellectual property (particularly copyright), class actions, commercial disputes, and could include securities and shareholder disputes, in both first-party and third-party matters, in the U.S. and abroad. You'll partner closely with colleagues across Legal and teams throughout the company to resolve matters thoughtfully and with minimal disruption to the business. You may also support regulatory investigations and inquiries as needed. Key responsibilities Manage a broad range of litigation matters that could include intellectual property (particularly copyright) matters, class actions, regulatory and commercial disputes, and securities cases Direct outside counsel across all stages of litigation, from pre-suit response through discovery, dispositive briefing, trial or resolution and appeal, with a focus on strategic decision-making and filing excellent legal briefs Manage small disputes and escalations to limit business friction and minimize risk Advise company leadership and cross-functional partners on litigation risk, and develop appropriate strategic litigation plans, including matter-resolution proposals Design and implement processes, policies, and tools that help the litigation and regulatory team handle matters efficiently and

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . As Reddit continues to scale its advertising business, we’re looking for a Senior Technical Solutions Manager based in London to help drive the success of Reddit Ads across the region. This is a senior individual contributor role that works across the Reddit Ads product portfolio, with particular expertise in app advertising technologies. You’ll act as a trusted technical advisor to advertisers, agencies, partners, Sales, Product, Engineering, and regional go-to-market teams. You’ll lead complex investigations across campaign creation, delivery, measurement, reporting, APIs, integrations, funding, account access, and third-party reporting. You’ll also translate recurring technical issues and customer feedback into product improvements, scalable guidance, and more effective operating processes. This role is expected to work from the London office 1–2 days per week. Responsibilities: Lead complex technical investigations: Diagnose and resolve ambiguous advertiser and partner issues across Ads Manager, campaign creation, targeting, ad experiences, delivery, pacing, auctions, reporting, measurement, Business Manager, asset sharing, funding instruments, credit lines, account access, APIs, integrations, MMP and SKAN workflows, validation requests, and third-party reporting discrepancies. Advise customers and partners: Act as a trusted technical advisor, translating business objectives into practical recommendations across implementation, measurement, troubleshooting, and platform usage. Manage escalations end to end: Triage u

PWI R&D Writing Systems Engineer Description - A Writing Systems Engineer is an experience individual contributor responsible for owning system-level performance of industrial inkjet web presses , with a strong emphasis on hands-on engineering, on-press troubleshooting, and technical leadership . This role leads complex problem solving across ink, printhead, media, firmware, and mechanical systems, driving print quality, reliability, and robustness through a combination of deep systems thinking and direct experimentation . The specialist serves as a key decision-maker in resolving ambiguous, cross-functional issues and ensuring successful product delivery. Responsibilities Hands-on system ownership & advanced troubleshooting (Primary) Serve as the technical owner for system-level performance , including print quality, reliability, and production robustness Lead hands-on troubleshooting on industrial web presses , diagnosing complex print defects (banding, mottle, nozzle behavior, edge effects, etc.) Design and execute on-press experiments (DOEs) to isolate root causes and quantify system sensitivities Drive root cause analysis across subsystems (ink formulation, printhead, firmware, mechanics, media) and implement corrective actions Support press bring-up, ramp, customer escalations, and field issues , often in high-pressure situations requiring rapid, data-driven decisions Translate real-world press behavior into actionable engineering insights and design improvements System design & integration leadership Define and develop system-level solutions to optimize ink/media interactions, printhead performance, and image quality Lead integration of subsystems (ink, printheads, m

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are looking for an experienced KYC professional to play a key role in defining and embedding the UK KYC program within our Compliance team. This position combines hands-on operational delivery with the opportunity to contribute to program design, standards, and continuous improvement. Working closely with the Global KYC Program Lead, you will support UK-specific requirements while ensuring regulatory alignment and strong operational execution. RESPONSIBILITIES: Contribute to the definition, design, and ongoing development of the UK KYC program, ensuring alignment with global standards and UK regulatory expectations. Deliver day-to-day KYC operational activities, including case handling, escalations, quality assurance, and process adherence. Identify gaps in the current UK KYC framework and support enhancements to policies, procedures, controls, and workflows. Partner with Compliance, Legal, Operations, and business stakeholders to help translate regulatory requirements into practical program elements. Support the development of program documentation, training materials, and internal guidance to embed consistent KYC standards across the UK. Monitor relevant UK regulatory developments and assess their potentia

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you're passionate about the Roblox community and eager to contribute to the success of developers, we'd love to hear from you. You will: Assist in resolving creator day-to-day escalations and emergencies. Manage communication between Roblox staff and creators. Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up. Dedicate 40 hours per week with a working schedule from Saturday to Wednesday plus on-call availability throughout the week You have: Strong verbal and written communication skills. Demonstrates endless patience and a positive attitude. Capable of managing time effectively. In-depth understanding of Roblox and the Roblox community. Solid knowledge of the technical aspects of Roblox Studio. Experience developing on Roblox and/or other creation platforms.

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE NAND is one of Everpure's most expensive and most constrained inputs, and how it gets allocated across the Contract Manufacturing network determines what actually gets built and shipped. This role owns that decision: translating supplier allocations into executable CM supply plans, deciding where limited supply goes when it can't cover everything, and keeping those calls consistent and defensible across products, customers, and sites. It sits at the intersection of Commodity, Demand Planning, Finance, suppliers, and the CMs — the single point where component availability, production commitments, and financial exposure get reconciled. When supply tightens, this is the person the business relies on for a clear recommendation. WHAT YOU'LL DO Own the end-to-end NAND supply-demand plan and allocation across the CM network, turning supplier allocations into buildable plans and making the trade-off calls when supply is constrained — with a consistent, auditable basis across products, customers, and sites. Run NAND PO execution (quantity, part number, pricing, delivery timing, open PO status) and hold an accurate picture of consumption, inventory, WIP, and finished goods across CM sites, validating what CMs report rather than taking it at face value. Set and monitor safety stock and min/max levels across sites, identify shortages and supply risks early, and bring mitigation plans and escalations with a recommendation atta

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Partner Solutions Engineer - Hardware Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of our most complex hardware OEM partners. You'll be the primary technical authority on that relationship: root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows. As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries real weight. Your OEM relationship is one of the more demanding ones in the portfolio, and you're expected to bring judgment and strategy to it, not just execute an existing playbook. What you'll do: Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues. Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve. Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict. Design and drive adoption of tooling, automatio

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. We’re a team that helps customers win by staying close to their needs and championing their success. We work across Micron to make customer engagement smoother, faster, and more insightful—because strong relationships fuel strong business outcomes! In this role, you’ll support some of our largest global customers by coordinating cross‑functional actions, keeping priorities aligned, and making complex situations feel simple. You’ll guide day‑to‑day commercial activity, manage high‑stakes escalations, and deliver polished, executive‑ready communication. If you thrive in fast-moving environments and enjoy bringing clarity to complexity, this role will feel like home. Responsibilities: Route and qualify leads into executive-relationship or early-architecture motions with clear next steps Improve and maintain scalable operating standards, documentation, and training Serve as the primary contact for commercial updates, customer signals, and product offerings Coordinate cross-functional escalations, track follow-through, and deliver executive-ready messaging Manage quarterly execution by balancing shipment priorities,

Community Operations Moderator itD is seeking a full-time Community Operations Moderator to maintain a safe, responsive, and well-managed online community through thoughtful moderation, accurate documentation, and timely issue resolution. The ideal candidate will bring strong community moderation experience, fluent English communication skills, and a track record of applying policies consistently within fast-moving, global environments. Location: On-site in Hyderabad, India. This role requires a staggered schedule beginning approximately three to four hours after the core moderation team’s start time. Candidates must be available for assigned holiday coverage in accordance with applicable law and company policy. We provide comprehensive benefits, paid holidays, and more. Candidates must be authorized to work in India, as we are unable to offer immigration sponsorship for this position. Responsibilities • Monitor community conversations and evaluate content for compliance with established guidelines and policies. • Apply sound judgment and contextual understanding when reviewing nuanced or sensitive interactions. • Respond to routine moderation issues and investigate complex cases requiring advanced review. • Escalate high-risk, ambiguous, or policy-sensitive matters through the appropriate channels. • Document moderation decisions, incidents, and escalations accurately and promptly. • Collaborate with distributed team members to maintain consistent coverage, policy application, and service quality. • Support a hybrid moderation model by handling both frontline review and advanced moderation responsibilities as needed. Internal Responsibilities • Attend regular internal practice community meetings. • Collaborate with your itD practice team on industry thought leadership. • Complete client case studies and learning material (blogs, media material). • Build out material to contribute to the Digital Transformation practice. • Attend internal itD networking events

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada Health is a digital care provider that empowers people to achieve their health goals through sustainable behavioral change. We’re looking for a software engineer to join our Solutions Engineering Team. Our primary function is to understand customer challenges, design tailored technical solutions using Omada's products and systems, and demonstrate the value and feasibility of those solutions. Your Impact: Build to eliminate the toil. Design, build, and ship home-grown and integrated tooling that removes repetitive, manual work — file processing, migrations, eligibility/contracting/billing edge cases, and the “papercuts” that slow the team down. You’ll own enhancements and moderate-complexity features within our automations and integrations, partnering with commercial, product, and engineering stakeholders along the way. For work that requires deep architectural change or spans many systems, you’ll work alongside the senior engineers and system owners driving that design. See the pain, then help fix it. Sit close enough to implementations and escalations to understand root causes, and contribute to root-cause investigations — flagging when a fix should prevent the fire rather than just put it out. Build with reuse in mind. Use and extend the team’s existing templates, standards, and automation rather than defaulting to one-off customization. Use AI to move faster. Use AI-assisted development and modern automation in your day-to-day work to deliver solutions more quickly. Grow your craft. Pair with more senior engineers to build proficiency across SET’s varied stack, and treat feedback on scope, design, and code quality as a core part of how you improve. Participate in our on-call rotation; triage and address issues that come up supporting members, ensuring timely resolutions and assisting internal teams in their investigations. About you: 3–5 years writing readable, tested, and effi

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We’re a team that grows customer relationships through proactive engagement and clear communication. We work closely with sales, planning, and cross functional partners, and we stay curious, collaborative, and focused on helping customers succeed! As a Growth Expansion SDR, you’ll manage a portfolio of accounts and play a key role in driving revenue. You’ll build pipeline, guide opportunities from discovery to booking, and keep customer conversations moving with clarity and confidence. This role blends prospecting, data insights, CRM excellence, and strong coordination across internal teams. Responsibilities: • Manage full sales cycle for assigned accounts from qualification through booking • Build and qualify pipeline using customer activity, POS signals, and inbound leads • Maintain accurate CRM data, customer insights, and opportunity updates • Lead customer communication, manage escalations, and provide product updates • Coordinate internal workflows across Legal, pricing, planning, and operations • Demonstrated proficiency with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or equivalent AI assistants. • Ability to leverage AI tools for prospect research, account intelligence, email personalization, and sales outreach. • Experience using AI to summarize customer information, meeting notes, and market insights. • Strong analytical skills with the ability to interpret AI-generated insights and validate recommendatio

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels. As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience. Schedule & Work Environment This role is based in our Westlake, TX office, with in-person attendance expected at least 3 days per week. The team operates on a 24/7 schedule. Employees will work either five 8-hour shifts or four 10-hour

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a senior compliance analyst to join our dynamic Brazilian Compliance Team. We are a team of risk-minded problem solvers who advise our local business on the company's regulatory obligations and enterprise risk. The successful candidate will have extensive knowledge and experience in KYC/KYB, CDD/EDD and AML/FT and Sanctions' regulations, particularly within the Brazilian crypto market and the new Central Bank of Brazil regulatory framework. What You’ll Be Doing Draft, maintain and advise on local compliance policies and procedures in accordance with local Brazilian regulations Review escalations from KYC/KYB and CDD/EDD Teams related to customers' onboarding processes and ongoing transaction monitoring Monitor transactions and general customer's activities for potential suspicious behaviour and perform financial crime investigations and reporting when necessary Assist Central Compliance in the strategic design, implementation and oversight of the Global Compliance Program Provide timely guidance to stakeholders such as Product, Engineering and Operations' Teams and act

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and