Escalation Manager Jobs

Key Responsibilities Payment Transaction Accounting -Own end-to-end accounting for payment transaction flows across acquiring, ensuring accurate recognition of transaction volumes, merchant fees, interchange, scheme charges, and other payment-related revenues and costs -Ensure payment processor and scheme settlement reports are accurately mapped and recorded within the general ledger -Oversee accounting for settlement, safeguarding, and suspense accounts, ensuring appropriate classification and treatment of timing differences -Review payment-related journal entries and ensure completeness and accuracy ahead of monthly and year-end close -Ensure appropriate accounting treatment of transaction-related receivables and payables, refunds, reversals, chargebacks, and scheme fee accruals -Support accurate revenue recognition and transaction cost reporting -Work with Product, Operations, and payment partners to ensure new products, payment flows, schemes, and processor changes are correctly reflected in the accounting framework Safeguarding & Reconciliation -Own the financial reconciliation and control framework supporting the safeguarding of client funds, ensuring balances are accurately identified and reconciled in accordance with applicable requirements -Review and sign off daily and periodic reconciliations between internal ledgers, processor and scheme reports, settlement accounts, and bank statements -Establish escalation thresholds and resolution timelines for reconciliation breaks, ensuring material or aged items are investigated to root cause and resolved -Act as the Finance escalation point for complex reconciliation and settlement issues, working with processors, banking partners, and internal teams -Ensure safeguarding and reconciliation processes, controls, and documentation remain audit-ready and capable of supporting regulatory reporting -Drive improvements in reconciliation tooling, automation, and control design as transaction volumes and payment methods sc

NVIDIA is seeking a Senior Technical Program Manager to join the CSP Engagements team, focused on deep technical engagement with hyperscale cloud service providers for NVIDIA’s next‑generation datacenter systems such as Vera Rubin NVL72. This role is intended for experienced systems and embedded software leaders—including software engineering managers, technical leads, or senior architects—who have led datacenter server and platform software programs and can operate as a trusted technical partner to hyperscale CSP engineering teams. As a member of the CSP Engagements team, you will act as the primary technical engagement leader between NVIDIA’s system software organizations and CSP platform, system software, and AI teams, ensuring alignment, readiness, and successful large‑scale deployment of NVIDIA‑based datacenter solutions. What you will be doing: Lead deep technical engagements with hyperscale CSPs as the primary NVIDIA point of contact for system software, firmware, and platform readiness for NVIDIA datacenter products. Partner directly with CSP system software, firmware, and infrastructure engineering leaders to align on software architecture, bring‑up plans, deployment readiness, and production requirements for NVIDIA‑based server and rack‑scale platforms. Represent CSP technical priorities internally, advocating for customer requirements and tradeoffs across NVIDIA’s system software, firmware, hardware, silicon, and product teams are aligned to customer needs, timelines, and constraints. Own the end‑to‑end CSP engagement lifecycle, from early technical alignment and pre‑production readiness through large‑scale deployment, escalation management, and sustained production support. Drive bi‑directional technical communication: translating CSP system‑level requirements into actionable focus areas for NVIDIA engineering teams, while clearly communicating N

Strategic Initiatives Program Manager (Consumer & Gaming) Description - We are looking for an experienced Strategic Initiatives Program Manager for Consumer & Gaming to lead high-impact, cross-functional programs that drive organizational priorities and accelerate business success. In this role, you will partner with leaders across multiple functions to establish governance, align stakeholders, manage risks, and ensure seamless execution from planning through delivery. The ideal candidate combines strong program management expertise, executive presence, and the ability to influence without authority to successfully navigate ambiguity, drive accountability, and deliver results in a fast-paced environment. Responsibilities Leads cross-functional teams across the full lifecycle of strategic programs, ensuring alignment on objectives, milestones, deliverables, and business outcomes. Establishes and maintains program governance, integrated project plans, operating rhythms, reporting mechanisms, and decision-making frameworks to drive successful execution. Manages program risks, issues, dependencies, resource constraints, and change requests, proactively driving resolution and escalation to minimize business impact. Drives stakeholder engagement and executive communications by providing clear program visibility, facilitating decision-making, and ensuring alignment across organizations and leadership levels. Tracks program performance against defined objectives, milestones, and success metrics, ensuring delivery of targeted business outcomes and strategic priorities. Qualifications Four-year degree in Business, Operations, Finance, Marketing, or a related field, or equivalent practical experience.

About the Role We’re hiring the first Technical Program Manager to join a newly formed Technical Program Management function, reporting to the Head of TPM. This is a founding role, you’ll help design and build how strategic, cross-functional work gets delivered across a global organization. TPMs at Supabase own the connective tissue between teams and between functions, managing the dependencies of our largest programs, and author and maintain/improve the standard of using Linear. This role is a strong fit for someone who has a genuine curiosity about ambiguous, complex problems, is self-directed and has conviction in their craft. What You'll Be Responsible for Parter with Engineering, Product, Design (EPD) and other stakeholder to structure and drive complex, cross-team initiatives; clarifying scope and value, securing commitment across a distributed organization, setting timelines, and leading activities from design through launch. Design systems by building the tracking, reporting, and escalation mechanisms that surface risk and progress. Build process to ensure launch readiness is predictable, consistent and coordinated across all cross-functional participants. Ask the questions that clarify priority and scope, giving async teams the context to keep building and unblocking. Build trusted relationships with stakeholders and maintain transparency into program goals, commitments, risk and delivery quality, primarily through clear written communication. Identify bottlenecks before they become blockers, develop options to resolve them, and clearly communicate the trade-offs that each option carries. Map dependencies and relationships across projects and teams, coordinating delivery across groups that don’t share reporting lines. Keep Engineering, Product, and Design accountable for their own delivery outcomes while you track, surface risk, and unblock. Develop technical and domain fluency to be an active and credible member of the delivery team and triad. You Might Be

We're looking for a Marketing Programs Manager who will own our go-to-market launch process end to end — from identifying upcoming product releases to coordinating launch execution to driving post-launch follow-through. This is a high-ownership role for someone who thrives in the details, moves fast, and knows how to align cross-functional teams around a shared plan. You'll be the connective tissue across PMM, Product, Growth, and channel teams, ensuring every launch lands with clarity, coordination, and momentum. Beyond launches, you'll help us build the systems and playbooks that make our GTM process more repeatable and scalable over time. This is a hybrid role working from our New York office 3 days per week. You will report to the Marketing Strategy & Operations Manager. You’ll Get To… GTM Launch Ownership Own Program Management for the full GTM launch lifecycle — from identifying upcoming product releases, through go-live execution, to post-launch coordination and retros Partner closely with the GTM leads to translate strategy into action Build and maintain launch workback schedules, ensuring every cross-functional dependency is identified and tracked well in advance Lead launch kickoffs and recurring syncs across PMM, Product, Channel teams, Analytics, and Creative — owning the agenda, capturing decisions, and driving follow-through Serve as the central point of contact for launch status: proactively surface risks and blockers and drive resolution before they impact timelines Coordinate post-launch activities including performance readouts, internal communications, and issue escalation Process Improvement & Operations Build and iterate on cross-functional GTM playbooks and launch templates that make each subsequent launch faster and more consistent Identify gaps in our current launch process and drive improvements in how we scope, plan, and execute Maintain RACI documentation and operating model resources for the Marketing org Partner with the broader

The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work. This role owns the operational foundation for Pendo's Customer Engineering organization: process design, planning cycles, and strategic partnership with CE leadership. You stay close to the business - deeply embedded in the CE org, with a point of view on where process, data, or AI could unlock better outcomes. You also serve as the CE pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function. You operate with significant autonomy. You identify what is broken, design the solution, and bring stakeholders along. The best person for this role has strong customer success and sales engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI. What this looks like day-to-day Own core CE operational work: book-of-business design, territory assignments, capacity planning, and quota framework support. Design, document, and improve CE processes end-to-end including onboarding handoff workflows, renewal and expansion pipeline governance, risk escalation protocols, and success plan hygiene. Partner with Analytics to translate data into clear, actionable recommendations for CE leadership. Serve as the coordination point between CE and the Business Operations functions (Applied AI, Data, Systems). Understand where CE teams are running into friction - where they are losing time, where the data is wrong, where process gaps are costing renewals. Identify where manual work is slowing CEs down and bring a clear point of view to Applied AI on where automation or AI would have the most impact. Maintain Salesforce data standards for CE: define what good looks l

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Payments Compliance Manager to lead the design and enforcement of our global Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our payments ecosystem continues to scale, this role is essential to driving a culture of compliance, managing our regulatory framework and contractual obligations, and enabling a safe platform for our users. You will develop and manage the policies, operations, and controls that support Roblox's compliance posture, partnering closely with Legal, Product, Engineering, and Finance teams. This is a full-time, hybrid position reporting to the Head of Compliance. You Will: Design, implement, and continuously improve Roblox's end-to-end KYC program, including customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes. Develop and maintain AML policies, procedures, and controls in accordance with applicable regulatory requirements, including the Bank Secrecy Act (BSA) and related FinCEN guidance. Build and operate a sanctions compliance program aligned with OFAC requirements and global equivalents (e.g., UN, EU, OFSI), including screening processes, escalation workf

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) Business Unit Delivery team builds and operates the internal platforms that help Coinbase scale. Within EAA, the Compliance CX Agent Experience team owns Agent Cockpit, the primary internal platform used by Coinbase's compliance agents and investigators to review cases, communicate with customers, access account and transaction data, and resolve compliance-related support queries. As a Staff Technical Program Manager, you'll own program delivery for this complex, high-impact platform, driving cross-functional execution to ensure agents and investigators have reliable, performant tools every day. What you'll do: Own the program management framework for Agent Cockpit, including roadmap tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution. Drive technical dependency coordination and platform migrations, translating upstream system changes (API deprecations, service integrations, data model changes) into internal delivery plans and engineering asks. Lead launch readiness and operational risk management, owning security review coordination, production approvals, testing governance, and escalation when critical-path items stall. Partner with Engineering on reliability, observability, and performance programs, including system health metrics, load testing, capacity

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb. A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving. Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incident

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire financial life cycle on Stripe, and we want you to be part of our story. Technical Operations roles in Financial Connections are a dynamic and critical component of the organization's success. As Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers who sit at the intersection of product and platform engineers, financial partners, and AI automation. Your role is to ensure that nothing is lost in translation: setting the standard for how the team operates, where it invests, and how the operational backbone of Stripe's open banking ecosystem stays reliable at scale. What you'll do Lead integration reliability and partner operations Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product lea

About Us: Paytm is India’s largest digital payments and financial services platform, leading the mobile QR revolution. We power millions of businesses and individuals, and we’re building scalable, resilient systems to serve half a billion Indians and beyond. Here at Paytm, technology isn't just about keeping up, it's about building the future. We believe the next generation of engineers must not only scale systems to billions but also leverage AI and GPT tools to accelerate innovation. Role Overview: We are seeking an experienced Senior Information Security Manager to lead our security initiatives and ensure the integrity, confidentiality, and availability of our systems and data. This role is crucial in safeguarding our digital assets and maintaining compliance with industry standards. 1. Should take care of Infosec functions by coordinating with various stakeholders 2. Lead and manage Vulnerability Assessment (VA) and Penetration Testing (PT) programs end to end. 3. Should have technical hands-on knowledge on different VAPT tools, like Qualys, Tenable, BurpSuite, Checkmarx etc. 4. Ensure all cyber security compliance and audits directions issued from time to time by the regulator like SEBI, RBI etc. 5. Coordination with SOC, Technology team to follow up the incidents till closure 6. Follow escalation matrix for delayed issues 7. Assist in Internal and External Audits (Regulatory) and work towards closure of observations if any 8. Should have project management espouse, to run the security PMO for ensuring the multiple initiatives with internal / external teams, vendors, and regulators. 9. Prepare and review new/existing policies, procedures, and secure configure/ hardening documents. 10. Should possess technical skills and knowledge to handle/manage security solutions if required 11. Should have understanding of data protection technologies & laws, including DLP, DSPM, DPDPA, IT Act and international regulations like GDPR 12. Exposure to Cloud Environment & Appl

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview:- The Campaign Operations Lead will own campaign delivery, performance optimization, and team excellence for managed service advertisers. This role demands high aptitude, strong analytical depth, and hands-on AdTech expertise, with the ability to connect platform mechanics, measurement, and business outcomes. You will lead a team that operates at the intersection of AdTech systems, data analysis, and advertiser execution. Key Responsibilities:- Team Leadership & Analytical Excellence ● Lead, mentor, and develop a team of Campaign Operations Specialists/Managers, setting a high bar for analytical rigor and AdTech understanding. ● Drive structured thinking, hypothesis-driven optimizations, and data-backed decision making. ● Upskill the team on platforms, measurement frameworks, and ecosystem best practices. Campaign Delivery & Performance Ownership ● Own end-to-end delivery across Paytm Ads inventory (Search, Display, Native, Post-Transaction, Video) and the Programmatic ecosystem ● Ensure zero-defect launches, accurate targeting, bidding, tracking, pacing, and reporting. ● Act as final escalation owner for complex delivery, measurement, or performance issues. Advanced Optimization & Insights ● Conduct deep-dive analysis on performance drivers across inventory, creatives, bids, audiences, and funnels. ● Apply advanced optimization frameworks to improve CTR, CVR, CPA, and ROAS. ● Translate learnings into repeatable playbooks and SOPs. AdTech, Measurement & Platform Collaboration ● Partner closely with Product and Tech teams to debug and improve auction mechanics, pacing logic, a