Field Technical Support Representative Jobs

NVIDIA’s Silicon Co-Design Group is the team that gets every GPU, SoC, and CPU silicon program from first power-on to high-volume production. We are hiring a Senior Manager to lead our Test, Manufacturability, Reliability & Quality (TMRQ) organization. This is not a coordination role . Your work decides if a product can be built at scale and trusted in the field. These include production test development (SLT, BLT), control run flow, system reliability stress (HTOL), platform- and board-level manufacturing issue closure, and field diagnostic test development. You lead a team of individual contributors and a first-line manager at the layer where silicon, platform, and software collide with manufacturing reality. Decisions you make show up in yield curves, production ramp , and customer escapes. You are the leader the program turns to when a build is stuck, a control run is fallout-heavy, or a field return points back at silicon . The exceptional hire also uses AI deliberately — with demonstrated workflow impact and the judgment to know where it compresses real work and where it introduces risk. What you will be doing: Keep programs moving. Own the technical execution and velocity of SLT, BLT, Board/Chip/Rack CR, and system reliability stress (HTOL) across every GPU, SoC, and CPU silicon program. Close the hardest multi-functional failures. Resolve Vmin and binning escapes, performance shortfalls, and power anomalies by driving root-cause across design, methodology, DFT, ATE, package, software/firmware, and manufacturing — and own the WARs and productized fixes through to confirmation. Give leadership the clarity to act. Convert raw integration signals — CR fallout, BLT/SLT yield, SHTOL/CHTOL data, RMA trends, customer escalations — into decision-ready options that enable executive leadership to act with confidence on POR, QS/PS gates, a

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. GROWTH ENABLEMENT DIRECTOR JLL Real Estate Due Diligence (JREDD) · Technical Services & Sustainable Operations What this job involves - JLL Real Estate Due Diligence (JREDD) is executing an ambitious multi-year growth strategy — scaling from a stabilized platform to a significantly larger technical services operation across facility condition assessment, environmental consulting, and data collection. The Growth Enablement Director leads JREDD's workforce delivery program — owning the interface between JREDD's multi-year workforce plan, JLL's internal Recruiting organization, and contracted external search partners. The role is responsible not just for filling requisitions, but for building the intake, onboarding, and ramp-to-productivity infrastructure that gets new hires billable faster and keeps first-year attrition low. JREDD’s hiring profile spans credentialed environmental and engineering professionals, high-volume field technicians, and program-driven international deployments — requiring the ability to operate across structured annual-plan recruiting and compressed, post-award demand cycles. This is a founding role. The Growth Enablement Director will stand up the function from scratch in Q4 2026, report to the JREDD Operations Manager, and oversee recruiting and onboarding execution ac

Customer Quality & RMA Engineer Job Description POSITION OVERVIEW COMPANY OVERVIEW Infinitum Electric is a technology company pioneering the next generation of axial flux electric motors — lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity. POSITION SUMMARY The Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters — including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently. KEY RESPONSIBILITIES RMA Management & Field Complaint Resolution Own the end-to-end RMA process — from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure Triage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance Conduct or coordinate physical inspection and failure analysis of returned motors and assemblies Maintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends Communicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner Drive RMA rate reduction through systemic root cause analysis and closed-loop corrective action — targeting the structural elimination of recurring failure modes Custome

PWI R&D Writing Systems Engineer Description - A Writing Systems Engineer is an experience individual contributor responsible for owning system-level performance of industrial inkjet web presses , with a strong emphasis on hands-on engineering, on-press troubleshooting, and technical leadership . This role leads complex problem solving across ink, printhead, media, firmware, and mechanical systems, driving print quality, reliability, and robustness through a combination of deep systems thinking and direct experimentation . The specialist serves as a key decision-maker in resolving ambiguous, cross-functional issues and ensuring successful product delivery. Responsibilities Hands-on system ownership & advanced troubleshooting (Primary) Serve as the technical owner for system-level performance , including print quality, reliability, and production robustness Lead hands-on troubleshooting on industrial web presses , diagnosing complex print defects (banding, mottle, nozzle behavior, edge effects, etc.) Design and execute on-press experiments (DOEs) to isolate root causes and quantify system sensitivities Drive root cause analysis across subsystems (ink formulation, printhead, firmware, mechanics, media) and implement corrective actions Support press bring-up, ramp, customer escalations, and field issues , often in high-pressure situations requiring rapid, data-driven decisions Translate real-world press behavior into actionable engineering insights and design improvements System design & integration leadership Define and develop system-level solutions to optimize ink/media interactions, printhead performance, and image quality Lead integration of subsystems (ink, printheads, m

The NVIDIA PerfTech team is looking for a talented C++ Software Engineer to help build the next generation of AI-powered developer tools. You will apply strong C++ and software-engineering fundamentals while gaining hands-on experience with agentic workflows, retrieval systems, and AI services. In this role, you will contribute to Genie, NVIDIA’s company-wide AI knowledge and developer-productivity service. You will work across C++ tools and AI services to help engineers find information, understand complex systems, and work more effectively. What You’ll Be Doing: Develop production-quality C++ components, APIs, and integrations for NVIDIA’s AI-powered developer-tools ecosystem. Build capabilities connecting native C++ tools with Genie’s retrieval and agentic features. Contribute to agentic workflows, retrieval systems, ingestion pipelines, MCP tools, APIs, and enterprise integrations. Build benchmarks and improve retrieval quality, reliability, performance, and resource usage. Own features from investigation and design through implementation, testing, and delivery. Collaborate with graphics, software, and hardware teams developing performance-analysis and developer tools. What We Need to See: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 5+ years of modern C++ programming skills gained through professional experience, internships, or substantial technical projects. Good understanding of data structures, algorithms, object-oriented design, multithreading, debugging, and testing. Ability and motivation to work across C++ systems and Python-based AI services. Familiarity with AI-powered applications, agentic workflows, retrieval systems, or related technologies. Abil

NK Securities Research is a leading financial firm that leverages cutting edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High Frequency Trading across different asset classes. With a focus on innovation, entrepreneurship, and collaboration, we aim to foster a dynamic work environment that reflects a startup culture. Role Overview As an FPGA Developer, you will design, implement, and rigorously test RTL (Register-Transfer Level) designs to power our high-frequency trading strategies. Your contributions will play a pivotal role in reducing system latency and enhancing performance, directly impacting trading outcomes. Key Responsibilities Design and Implementation: Develop high-performance RTL designs using VHDL or Verilog for FPGA-based systems. Optimize hardware implementations for ultra-low latency and high throughput. Testing and Debugging: Perform thorough functional and timing testing of RTL designs, ensuring adherence to specifications. Debug and resolve issues using FPGA debugging tools such as SignalTap, ChipScope, or ModelSim. Collaboration and Documentation: Work closely with hardware and software teams to ensure seamless integration of FPGA solutions with the Software Trading Stack. Maintain clear and comprehensive documentation of designs, test cases, results and benchmarks Qualifications Technical Skills: RTL Development: Strong fundamentals in digital logic design, Boolean algebra, FSMs and synchronous design. Proficiency in VHDL or Verilog/SystemVerilog, with a strong focus on efficient and optimized designs. FPGA Tools: Hands-on experience with industry-standard tools such as Xilinx Vivado. Testing and Verification: Expertise in writing testbenches and conducting simulation-based verification. Familiarity with static timing analysis and achieving timing closure. Familiar with CocoTB or any similar testing setup. Debugging: Proficiency in GHDL synthesis a

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Senior Software Engineer in Test who will deep into the challenging problems, come up with the solutions, and build innovative features which transform customers’ experience and bring efficiency by applying in the software build and delivery process. What you’ll do: Work closely with the Test automation engineers and cross functional product owners to translate the acceptance criteria to technical documents to write the automation scripts and integrate it with Test Automation framework and CI/CD pipeline. Provide the progress status update to Project manager and reporting manager. Ensure you work in align with the given project schedule for you and the team. Ensure all the functional requirements, business process flows are understood, and tested on the test, UAT env in adherence with the Quality assurance process and procedure . What you’ll need: Bachelor’s degree in computer science or related field. 5+ years of experience in manual testing, automated testing and test plan preparation.

About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Team Marketing at Snorkel is growing rapidly and anchored by high-ownership operators who lead independently, align cross-functionally, and consistently deliver outsized results. We partner across Sales, Product, Research, and the executive team to translate complex AI and data value into differentiated positioning, integrated programs, and field-ready enablement that accelerates growth. The culture is high standards, high autonomy, and high collaboration. About the Role Reporting to the Sr. Director of Product Marketing, the Product Marketing Manager, Frontier Labs will own the GTM execution for our frontier lab business. You will partner closely with Research, FDE, and frontier-facing sales teams to translate technical work into research-credible positioning, repeatable sales plays, and high-quality GTM programs that resonate with research and procurement leaders inside frontier labs. You will keep the frontier asset library (battlecards, technical one-pagers, decks, benchmark and eval narratives) sharp against a fast-moving market, and bring competitive and customer insight into every motion. This is a hands-on role for a product marketer who wants

Senior Data Consultant Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth. The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner... What will you be doing? ● Manage projects as well as lead our business growth, the data consulting teams welcome all business and technical background joiners, who would thrive as an expert in a specific field, or truly versatile players. ● In this fast-paced, fast-growing industry, the most important qualities in our eyes are intellectual curiosity, autonomy and dynamism. ● You weild both “business” and “data” knowledge, with experience ideally in a digital marketing consulting firm; You already have a first understanding of digital technologies, and care to develop more in the exciting world of data and digital business What are we looking for? ● You must have previous Management Consultancy, ideally within Strategy Consulting or Data Consulting. ● Graduated from Business school or Engineering, in our eyes' the most important qualities are intellectual curiosity, autonomy, and dynamism. ● We are looking for profiles with the double hat “business” and “data”, with at least 1-2 years of experience, and in the use of BI tools or data analysis. ● You will already understand digital technologies (Tracking, Machine Learning, RTB, Big Data, Platform as a Service,...). Artefact is the place to be: come and build the future of data and marketing! Innovation: We have a passion for creating impacting projects and believe innovation can come from anyone. Action: We make things rather than telling people how to make them.

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth. The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… What will you be doing? Manage projects as well as lead our business growth, the data consulting teams welcome all business and technical background joiners, who would thrive as an expert in a specific field, or truly versatile players. In this fast-paced, fast-growing industry, the most important qualities in our eyes are intellectual curiosity, autonomy and dynamism. You wield both “business” and “data” knowledge, with experience ideally in a digital marketing consulting firm; You already have a first understanding of digital technologies, and care to develop more in the exciting world of data and digital business What are we looking for? You must have previous Management Consultancy, ideally within Strategy Consulting or Data Consulting. Graduated from Business school or Engineering, in our eyes' the most important qualities are intellectual curiosity, autonomy, and dynamism. We are looking for profiles with the double hat “business” and “data”, with at least 1-2 years of experience, and in the use of BI tools or data analysis. You will already understand digital technologies (Tracking, Machine Learning, RTB, Big Data, Platform as a Service,…). Artefact is the place to be: come and build the future of data and marketing! Innovation : We have a passion for creating impacting projects and believe innovation can come from anyone. Action: We make things rather than telling people how to make them. Collaboration : We believe in bringing talented people together

Scale works with the industry's leading AI labs to provide high quality data and accelerate progress in GenAI research. We are looking for Research Scientists and Research Engineers with expertise in LLM post-training (SFT, RLHF, reward modeling) and evaluation. This role is on the evaluation pod within the GenAI Research Organization and will focus on building benchmarks and diagnosing model failure modes in both text and multimodal modalities. In this role, you will develop rigorous evaluations and diagnostic methods that reveal where frontier models fail and why. You will collaborate with researchers and engineers to define best practices in evaluation-driven AI development. You will also partner with top foundation model labs to translate failure analysis into technical and strategic input on the next generation of generative AI models. You will: Analyze model behavior to identify, characterize, and diagnose failure modes in frontier LLMs and Agents. You’ll identify everything from capability gaps and reasoning errors to robustness and alignment issues, all focusing on RCA. Design and build benchmarks and evaluation methods that measure LLM capabilities in both text and multimodal modalities. Apply post-training expertise (SFT, RLHF, reward modeling) to connect observed failures to the data and training interventions that address them. Publish research findings in top-tier AI conferences. Ideally you’d have: Ph.D. or Master's degree in Computer Science, Machine Learning, AI, or a related field. Deep understanding of deep learning, reinforcement learning, and large-scale model fine-tuning. Experience with post-training techniques such as RLHF, preference modeling, or instruction tuning, and with LLM evaluation or benchmark development. Excellent written and verbal communication skills. Published research in areas of machine learning at major conferences (NeurIPS, ICML, ICLR, ACL, EMNLP, CVPR, etc.) and/or journals. Previous experience in a customer facing r

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Tenstorrent is seeking a highly skilled and experienced Engineer to lead post-silicon power characterization and correlation activities for cutting-edge semiconductor products. In this role, you will be responsible for developing and executing detailed power measurement strategies on silicon, correlating results with pre-silicon models, and driving improvements across power architecture, design, and modeling methodologies. You will serve as a key technical leader, interfacing across design, architecture, validation, and systems teams to ensure silicon meets power and performance specifications under all operating conditions. This role is hybrid, based out of Toronto, ON or Austin, TX or Santa Clara, CA. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who you are A Principal-level engineer with 8+ years in silicon power analysis and characterization, and a Master’s or PhD in EE, CE, or related field. Deep understanding of digital and mixed-signal power domains, including DVFS, leakage vs. dynamic power, and power gating. Highly proficient in lab-based power measurement using oscilloscopes, current probes, power analyzers, and SMUs, plus Python/Perl/MATLAB

About Graphcore At Graphcore, we’re building the future of AI compute.We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary As a Senior Machine Learning Engineer in the Applied AI team at Graphcore, you will contribute to advancing AI technology by developing and optimising AI models tailored to our specialised hardware. You will work on large scale systems where performance is critical to the success of our projects. Working closely with the Software development and Research teams, you will play a critical role in identifying opportunities to innovate and differentiate Graphcore’s technology. We seek engineers with strong technical skills and an understanding of AI model implementation at scale, eager to make a tangible impact in this rapidly evolving field. The Team The Applied AI team’s role is to be proxies for our customers, we need to understand the latest AI models, applications, and software to ensure that Graphcore’s technology works seamlessly with the AI ecosystem and at scale. We build reference applications, contribute to key software libraries e.g. optimising kernels for efficiency on our hardware, and collaborate with the Research team to develop and publish novel ideas in domains such as efficient compute, model scaling and distributed training and inference of AI models for multiple modalities and applications. If you're excited about advancing the next gen

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead the technical design and architecture of major platform initiatives, author design documents and build consensus across engineering teams. Define technical roadmaps for complex, multi-quarter projects that span multiple teams. Make critical architectural decisions for company documentation infrastructure, balancing scalability, reliability, and developer experience. Evaluate and set direction for integrating emerging technologies, including AI/LLM capabilities, into company documentation platforms and authoring tools. Establish and evolve engineering standards, best practices and technical guidelines for the team and broader organization. Partner with engineering teams across the company to understand documentation needs and design integrated solutions. Design, build and maintain scalable, reliable and performant services and systems. Contribute high-quality code across the full stack and navigate codebases with different languages and tools. Debug and resolve complex production issues and improve system reliability. Take ownership of system health and incident response. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Engineering, or a related field, plus four (4) years of experience in Software Engineering. Must have four (4) years of experience in each of the following: - Working in a full stack environment with a foc

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor