Field Technical Support Representative Jobs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

About the Team The OpenAI Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role OpenAI Robotics depends on high-quality real-world robot data from a large, live operational environment. That environment has many deployed workcells, changing configurations, and little tolerance for downtime. We are seeking a Field Engineer to help keep that environment running well. You will own the day-to-day technical health of robotic workcells used in ongoing data acquisition operations, diagnose and resolve failures across hardware and software, and build the practical tools, documentation, and support workflows that make operators and technicians more effective. The work is close to the floor, close to the failure modes, and close to the research impact. This role sits at the intersection of software, robotics hardware, and live operations. The best people in it are practical, technically sharp, calm under pressure, and motivated by making real systems work reliably at scale. This role will be based in San Francisco, CA 5 days per week and offer relocation assistance to new employees. In this role, you will: Serve as an engineering owner for keeping a fleet of robotic workcells online in daily operation. Diagnose, fix, mitigate, or escalate issues spanning mechanics, electronics, controls, software interfaces, logs, and configuration. Partner closely with technicians, operators, and engineering teams to improve scalable fleet support processes. Build or spec lightweight hardware and software tools that improve monitoring, diagnostics, recovery, and handoffs. Create documentation, SOPs, and diagnostic playbooks that turn en

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: Build systems for collection & transformation of complex data sets for use in production systems Collaborate with engineers on building & maintaining back-end services Implement data schema and data management improvements for scale and performance Provide insights into key performance indicators for the product and customer usage Serve as team's authority on data infrastructure, privacy controls and data security Collaborate with appropriate stakeholders to understand user requirements Support efforts for continuous improvement, metrics and test automation Maintain operations of live service as issues arise on a rotational, on-call basis Verify whether data architecture meets security and compliance requirements and expectations .Should be able to fast learn and quickly adapt at rapid pace. java/scala, SQL, Minimum Qualifications: Bachelor's degree in computer science, computer engineering or a related field, or equivalent Experience 6+ years of progressive experience demonstrating strong architecture, programming and engineering skills. Firm grasp of data structures, algorithms with fluency in programming languages like Java, Python, Scala. Strong SQL language and should be able to write complex queries. Strong Airflow like orchestration tools. Demonstrated ability to lead, partner, and collaborate cross functionally across many engineering organizations Experience with streaming technologies such as Apache Spark, Kafka, Flink. Backend experience including Apache Cassandra, MongoDB and relational databases such as Oracle, PostgreSQL AWS/GCP Solid hands on with 4+ years of experience. St

Location : The territory for this position includes parts of Detroit West out towards Lansing, then north all the way up to the lower part of the MI peninsula. Cities include: Rochester Detroit, Rochester Hills, Lansing, Gaylord and Alpena. We are currently looking for a Clinical Field Specialist (CFS) to join our Women's Health sales team! The CFS will drive revenue growth and market expansion through direct engagement with individual MFMs and OB/GYNs. This role focuses on building and maintaining strong relationships, while developing and executing strategic business plans that accelerate revenue growth. The CFS will support both established and newly launched products, providing clinical expertise, educational support, and hands-on training in technical product applications. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS Bachelor’s degree required; preferred fields include Science, Nursing, or a related healthcare discipline Minimum of three years of physician sales experience in the diagnostic laboratory industry, ideally within genetics Strong background in medical o

About the Team The Solutions Engineering team consists of trusted technical advisors who help organizations adopt OpenAI’s technology safely, effectively, and responsibly. We partner closely with customers, Sales, Product, Engineering, Research, and Security to translate frontier AI capabilities into practical workflows that create measurable impact. Cybersecurity is one of the most important areas where AI can help. As frontier models become increasingly capable of reasoning across code, logs, infrastructure, vulnerabilities, and security evidence, customers need expert guidance to evaluate and deploy these systems safely. Our Field Security Specialists help security leaders and practitioners apply OpenAI models, APIs, Codex, agentic workflows, and emerging cyber capabilities to real defensive challenges. About the Role We are looking for a Manager of Field Security Specialists to build and lead our customer-facing cyber solutions engineering function. This is a hands-on leadership role for someone who can develop an exceptional team while remaining close to the technology and our customers. You will establish the operating model for the function, raise the quality of specialist engagements, and personally support our most strategic and technically complex customer opportunities. You will work across CISO-level strategy, practitioner-level cybersecurity challenges, and hands-on solution design. Your team will help customers explore workflows including application security, secure software development, vulnerability management, threat modeling, cloud and identity security, SOC operations, detection engineering, incident response, and security validation. This is not an internal CISO or corporate incident-response role. It is a customer-facing leadership opportunity focused on helping defenders achieve safe, measurable outcomes with frontier AI. In this role, you will: Hire, coach, develop, and lead a high-performing team of Field Security Specialists. Establish the

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. Job Description We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). Specific responsibilities for account executives include nurturing larger named accounts & enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid. This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include: Expand outreach to existing rolodex and new opportunities, working with BDRs Relentlessly manage customer followup and your own pipeline, against quotas Work with our Growth team to increase product awareness Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements Guide customers through implementation plans to further adoption and drive paid conversion Work with our Product and Engineering to share feedback and feature requests Create content and refine scripts to suppor

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE The Field Productivity & Enablement Lead is responsible for making our sales motion clear, practical, and repeatable. This person will help define how we sell at Baseten: how managers run the business, how reps qualify and advance deals, how sales works with FDE, product, marketing, and support, and how those expectations get turned into training and day-to-day habits. This is a senior individual contributor role for someone who excels at both strategy and execution. You'll shape the system, but you won't stop at slides or frameworks. You'll build the playbooks, run the training, coach to the behaviors, and help managers ensure the process is followed consistently. We're not looking for someone who wants to force-fit a single methodology onto the business. We're looking for someone who is fluent in MEDDIC/MEDDPICC, Command of the Message, Challenger, and similar approaches, and can take the best ideas from each, adapt them to a technical sales motion, and build an approach that fits how Baseten actually sells. You'll report to the Head of Enablement and Productivity. Frontline managers and reps are your primary customers. RESPONSIBILITIES Manage operating model. Define the core rhythms for frontline managers, including 1:1s, forecast calls, pipeline reviews, deal reviews, and coaching cadences. Create clear expectations for how managers inspect deals, coach reps, and drive consistency across the team. Sale

Command by Asana is a new product purpose-built for software development teams that helps engineers stay in flow Command automatically catalogs the decisions, context, and next steps agents need to stay efficient and keep moving. Engineers spend less time unblocking agents and more time on what’s next. Assists EMs with releases that de-risk themselves Command monitors scope, dependencies, pacing, and risks in real time, surfacing blockers and adjusting plans before they cascade into delays. Enables leaders to always know the status, without the meetings required Command gives leaders a custom, queryable view of the strategic work that's important to them, so they know what is truly at risk and why without waiting for a status update. We are building the first Solutions Engineering overlay team to support Command's go-to-market motion, partnering closely with customers to demonstrate how modern software teams can plan and execute with clarity, not theater. The Opportunity We're seeking a driven, entrepreneurial Solutions Engineer to join a newly formed team bringing Command to product development and Engineering teams. This is a unique opportunity to be on the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable technical plays that will scale across Asana's field organization. You will be an extended part of the Product Lead/General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. You'll work with Engineering leaders, product development teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver better employee experiences. This role requires strong technical curiosity and customer empathy—you'll lead discovery, technical validation, and solution design while partnering seamlessly with Asana's existin

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is a rapidly growing Series D funded startup that specializes in providing innovative developer products and solutions for both individual developers and large enterprises. Our mission is to empower developers and organizations to create, test, and manage APIs more efficiently. We are currently seeking an experienced and highly skilled Field CTO to join our team, reporting to the CTO. In this role, you will work closely with customers to understand and guide their API strategy, ensuring Postman's products and services are seamlessly integrated into their architecture. What You’ll Do Act as a trusted technical advisor to Postman customers, helping them understand and navigate their API strategies and identify opportunities for Postman's products and services to add value. Collaborate with the sales and customer success teams to provide technical guidance during the pre-sales, onboarding, and ongoing support processes. Develop and deliver customer-facing presentations, demos, and workshops to demonstrate the value of Postman's solutions and help customers optimize their API management processes. Gather custome

The LPU Software Team is seeking a Technical Program Manager to lead software initiatives across the LPU SDK. In this role, you will partner with engineering and cross-functional teams to define program plans, align priorities, manage dependencies, and drive execution. You will identify risks, remove obstacles, and ensure teams deliver high-quality software on schedule that meet our customers needs. What You'll Be Doing: Build and implement execution plans to ensure we meet the needs of the business Build relationships and work closely with partners across NVIDIA Own all aspects of technical program management – planning, forecasting, documenting, scheduling, running effective meetings, prioritization, dependency management, reporting, and escalations Build and own metrics for measuring program efficiency, collect and analyze data in support of planning and data driven decisions Report on overall program status, providing insights and recommendations to senior management Work with multi-functional matrixed teams - guide teams crafting for sophisticated, complex, competing and often conflicting customer requirements and moderate technical discussions to successful conclusions Serve as liaison between developers and customers, connecting those with and without technical backgrounds. Promote continuous improvement by identifying process enhancement opportunities. What We Need To See: Bachelor’s degree (or equivalent experience) in a related field with proven program management expertise and proficiency in technical and management practices 3+ years program management experience including proven ability managing enterprise software products Demonstrated skill in eng

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. Job Description We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). Specific responsibilities for account executives include nurturing larger named accounts & enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid. This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include: Build outreach to existing rolodex and new opportunities. Relentless manage customer followup and your own pipeline, against quotas. Work with our Growth team to increase product awareness. Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements. Guide customers through implementation plans to further adoption and drive paid conversion. Work with our Product and Engineering to share feedback and feature requests. Create content and refine scripts to support the customer journey

Technical Project Manager India Jaipur, Rajasthan Key Responsibilities • Plan, manage, and deliver technical projects from initiation through completion • Define project scope, goals, timelines, and deliverables in collaboration with stakeholders • Coordinate cross-functional teams including engineering, QA, DevOps, product, and vendors • Translate business requirements into technical tasks and milestones • Track project progress, manage risks, dependencies, and issues, and implement mitigation plans • Facilitate sprint planning, stand-ups, retrospectives, and other Agile ceremonies (as applicable) • Ensure adherence to project management best practices, SDLC, and quality standards • Communicate project status, risks, and outcomes to stakeholders and leadership • Manage project budgets, resources, and documentation • Support release planning and post-implementation reviews Required Skills & Qualifications • Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field • Proven experience as a Technical Project Manager or similar role • Strong understanding of software development processes and technologies • Experience with Agile, Scrum, Kanban, or Waterfall methodologies • Proficiency with project management tools (e.g., Jira, Confluence, MS Project, Asana) • Excellent communication, leadership, and stakeholder management skills • Strong problem-solving and risk management abilities Preferred Qualifications • Project management certification (PMP, PRINCE2, CSM, SAFe, or equivalent) • Experience working with cloud platforms, APIs, databases, or infrastructure projects • Background in software development or engineering • Experience managing distributed or remote teams

About the Team The GTM Data Science team partners with Go-to-Market, Technical Success, Product, Engineering, RevOps, and Strategic Finance to build the shared intelligence layer for OpenAI's B2B business. The team turns product usage, customer behavior, revenue, field activity, and customer feedback into rigorous insight products that help leaders and field teams understand where customers are succeeding, where adoption is blocked, and what actions will accelerate durable growth. We are building systems that make customer intelligence proactive: surfacing risk, expansion potential, product gaps, and repeatable playbooks before they show up as escalations or missed opportunities. About the Role As the Applied Data Science & Insights Lead for GTM Intelligence Solutions and Technical Success, you will be a hands-on technical leader responsible for shaping how OpenAI measures, understands, and improves customer adoption across our B2B products. You will build AI/ML-powered intelligence products that connect account health, product usage, customer lifecycle, support tier, qualitative sentiment, commercial context, and field actions into a practical operating system for GTM and Technical Success. This role will build the data science foundation for Technical Success: defining the metrics, models, operating insights, and decision systems that help the team scale customer adoption and expansion with rigor. You will also be expected to build and lead a small mighty team over time: setting direction, hiring and developing talent, creating operating cadences, and holding a high bar for technical rigor and business impact. You will lead the development of models, metrics, and decision systems that recommend what GTM and Technical Success teams should do next, explain why, and measure whether those interventions worked. Your work will help customers move from pilots to production, deepen usage across products, identify high-value use cases, reduce churn risk, and create a f

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Build the future of the Data Cloud. Our Solution Engineering organisation is seeking a Data Platform Architect, Postgres, who can provide hands-on expertise and support while working with technical decision makers to design and architect transactional solutions built on the Snowflake Data Cloud. This is a strategic role that works closely with cross-functional teams, including product, engineering, and the broader field organisation to ensure successful execution and customer adoption of Snowflake’s solutions. IN THIS ROLE YOU WILL GET TO: Convey the strategic advantages and technical application of Snowflake Postgres capabilities, address client inquiries, and conduct follow-up engagements to facilitate sales progression. Articulate Snowflake's Postgres functionalities and provide a comparative analysis with competitor offerings for prospective clients. Ascertain client-defined success metrics for the adoption and utilisation of Snowflake's Postgres features. Recognise, address, and reconcile discrepancies between Snowflake's methodologies and client-specific requisites concerning transactional features. Provide comprehensive resolutions to client objections and concerns. Develop and deliver bespoke demonstrations that highlight Snowflake's value proposition, tailored to a