Global Facility Project Planning Engineer in Chuo Ku

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Cloud Support Engineer (CSE) - SQL 職務概要 Snowflakeでは、技術力、顧客志向、そしてAIを活用した業務遂行能力を兼ね備えたSenior Cloud Support Engineerを募集しています。 本ポジションでは、AIツールを活用しながらトラブルシューティングの迅速化、ナレッジベースの改善、問題解決までの時間短縮に取り組んでいただきます。また、安全性と品質を維持しながら、AIを効果的に活用することが求められます。 24時間365日のテクニカルサポート環境での業務経験、エスカレーション対応、オンコール対応、インシデントマネジメントの経験をお持ちの方を歓迎します。 主な業務内容 Senior Cloud Support Engineer として、お客様からのお問い合わせ（ケース）を管理し、解決までの時間の短縮、プラットフォームの安定性の確保、および世界最高水準のサポート体験の提供に責任を負います。本ポジションは、幅広い技術領域に対応するテクニカルサポート担当者として、高度な実践的トラブルシューティング能力に加え、お客様から信頼されるアドバイザーとしての共感力とコミュニケーション能力を備えた役割です。 顧客価値の提供とインシデントオーナーシップ 顧客体験の向上 : お客様からのお問い合わせについて、初期調査から解決、その後のフォローアップまで一貫して担当し、適切なコミュニケーションとタイムリーな状況共有を行います。 AIを活用したサポート : AIアシスタントや診断ツールを活用し、初動対応や根本原因分析を効率化します。 成果重視の問題解決 : 単なる事象解消に留まらず、再発防止やシステムの信頼性向上を意識したサポートを提供します。 顧客対応 : メール、Web会議、電話などを通じて技術的な分析やアドバイスを提供し、お客様の技術レベルに応じたコミュニケーションを行います。 技術対応と社内連携 AIを活用した調査 : AIを利用してログ分析、仮説立案、回答案作成を行い、その内容を適切に検証したうえでお客様へ提供します。 技術調査 : Snowflake環境、コネクタ、社内ツールなどを活用し、問題の調査・検証を実施します。 部門横断での連携 : Engineering、Product、Customer Successチームと連携し、複雑な問題や製品課題の解決に取り組みます。 ナレッジ管理 : ナレッジベースに解決策を登録するとともに、AIが作成したドラフトをレビューし、必要に応じて修正します。 フィードバックと改善提案 : 製品の動作、ドキュメントの不足、およびAIツールの改善点などについてフィードバックを提供します。 バグ管理 : 不具合や機能改善要望を文書化し、Engineeringチームと連携して問題の解決に取り組みます。 サポート体制への参加 : 祝日・週末のローテーション勤務およびオンコール対応を行います。 勤務条件 12:00～21:00（休憩1時間）のシフト勤務が可能であること

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Localisation Engineer who can join our efforts in continuing to lead the industry in global localization and product translation in Tokyo, Japan. Responsibilities: Innovate localization strategy and lead complex technical projects across their entire lifecycle to continuously optimize processes. Design, build, and maintain a full-stack AI translation platform, including scalable web applications, backend services, and data pipelines. Integrate LLMs into core workflows to drive process automation, enhance content reuse, and support intelligent quality assurance. Establish comprehensive QA frameworks and provide ongoing technical support to ensure the robustness, reliability, and observability of localization pipelines. Manage vendor relationships, overseeing budget planning and ensuring high translation quality standards. Be excellent and think big in building the solution-based approach to offer the best localization at Snowflake. Required Qualifications: Minimum of a Bachelor's degree in Computer Science or related technical field or equivalent practical experience. Strong fundamental computer science skills. Knowledge of algorithms and data structures. 5+ years of experience in software development working with one or more of the following languages:

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Mission The Global Revenue Enablement (GRE) organization exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. But enablement doesn't stop at the field. The fastest path to consumption is a customer who knows exactly how to use what they've bought. That's where Customer Activation comes in. We're building a function that embeds education directly into the account motion — not as a post-sale afterthought, but as a deliberate strategy to accelerate time-to-value, reduce friction in expansion conversations, and protect consumption in accounts that matter most. The Customer Activation Partner for Japan & Korea will embed education into the account motion across a defined set of top accounts in both markets. This is not as a support function, but a deliberate strategy to accelerate adoption, reduce time-to-value, and surface the expansion signals that matter to the business. You'll operate with significant autonomy, working directly with account teams, customers, and regional delivery resources to build education plans that drive measurable consumption outcomes. And you'll serve as the primary voice connecting what's happening on the gro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Principal Value Advisor Value Advisory | Japan (Tokyo) | Individual Contributor Job Summary: Principal Value Advisor The Principal Value Advisor is the most senior individual-contributor in the Value Advisory practice — a transformative, strategic force multiplier for our Japan sales organization and our most strategic customers. Operating at the intersection of business strategy, financial acumen, and persuasive communication, you set the standard for how value is quantified, positioned, and delivered. You are not an order-taker; you architect the methodologies, deliverables, and go-to-market plays that the broader field adopts. As a “Value Architect,” you go far beyond ROI spreadsheets to build multi-year business transformation narratives for board-level and C-suite audiences. You lead the highest-stakes engagements — board presentations, and stalled strategic-deal rescues, while raising the capability bar of the entire practice through thought leadership, mentorship, and the creation of intellectual property that scales. This role is based in Japan and requires the ability to operate fluently across both Japanese and global business cultures. What You Get To Do In This Role Strategic Value Leadership & Deal Execution Lead Highest-Stakes Engagements: Own the most str