Global Operations Excellence Director Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Category Manager (Technology Sourcing) to to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead sourcing activities for our Technology spend globally. This includes leading complex, high-value sourcing projects and contract negotiations for IT service and product categories such as Software, Network, SaaS, IaaS, Telephony, and other direct or indirect technology requirements on a local or global scale. In this role, you will be a trusted, senior partner to our Technology stakeholders — owning the sourcing strategy for some of SS&P's most complex and highest-impact categories, leading high-stakes negotiations, and driving cost-saving initiatives while maintaining service quality and mitigating risk. You will also provide guidance and mentorship to junior Category Managers and serve as an escalation point for Tactical Sourcing on technology-related matters. We are looking for a proactive, organized, and collaborative individual who works well in a fast-paced environment and can operate with a high degree of autonomy. This role will report to the Senior Manager, Strategic Sourcing – Technology. This is a hybrid role (2 days a week in office) and must be based in either Bellevue, WA, or the San Francisco Bay Area. Key Responsibilities: Category Strategy & Planning: Develop and lead sourcing st

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Category Manager (Technology Sourcing) to to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead sourcing activities for our Technology spend globally. This includes leading complex, high-value sourcing projects and contract negotiations for IT service and product categories such as Software, Network, SaaS, IaaS, Telephony, and other direct or indirect technology requirements on a local or global scale. In this role, you will be a trusted, senior partner to our Technology stakeholders — owning the sourcing strategy for some of SS&P's most complex and highest-impact categories, leading high-stakes negotiations, and driving cost-saving initiatives while maintaining service quality and mitigating risk. You will also provide guidance and mentorship to junior Category Managers and serve as an escalation point for Tactical Sourcing on technology-related matters. We are looking for a proactive, organized, and collaborative individual who works well in a fast-paced environment and can operate with a high degree of autonomy. This role will report to the Senior Manager, Strategic Sourcing – Technology. This is a hybrid role (2 days a week in office) and must be based in either Bellevue, WA, or the San Francisco Bay Area. Key Responsibilities: Category Strategy & Planning: Develop and lead sourcing st

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Category Manager (Technology Sourcing) to to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead sourcing activities for our Technology spend globally. This includes leading complex, high-value sourcing projects and contract negotiations for IT service and product categories such as Software, Network, SaaS, IaaS, Telephony, and other direct or indirect technology requirements on a local or global scale. In this role, you will be a trusted, senior partner to our Technology stakeholders — owning the sourcing strategy for some of SS&P's most complex and highest-impact categories, leading high-stakes negotiations, and driving cost-saving initiatives while maintaining service quality and mitigating risk. You will also provide guidance and mentorship to junior Category Managers and serve as an escalation point for Tactical Sourcing on technology-related matters. We are looking for a proactive, organized, and collaborative individual who works well in a fast-paced environment and can operate with a high degree of autonomy. This role will report to the Senior Manager, Strategic Sourcing – Technology. This is a hybrid role (2 days a week in office) and must be based in either Bellevue, WA, or the San Francisco Bay Area. Key Responsibilities: Category Strategy & Planning: Develop and lead sourcing st

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Category Manager (Technology Sourcing) to to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead sourcing activities for our Technology spend globally. This includes leading complex, high-value sourcing projects and contract negotiations for IT service and product categories such as Software, Network, SaaS, IaaS, Telephony, and other direct or indirect technology requirements on a local or global scale. In this role, you will be a trusted, senior partner to our Technology stakeholders — owning the sourcing strategy for some of SS&P's most complex and highest-impact categories, leading high-stakes negotiations, and driving cost-saving initiatives while maintaining service quality and mitigating risk. You will also provide guidance and mentorship to junior Category Managers and serve as an escalation point for Tactical Sourcing on technology-related matters. We are looking for a proactive, organized, and collaborative individual who works well in a fast-paced environment and can operate with a high degree of autonomy. This role will report to the Senior Manager, Strategic Sourcing – Technology. This is a hybrid role (2 days a week in office) and must be based in either Bellevue, WA, or the San Francisco Bay Area. Key Responsibilities: Category Strategy & Planning: Develop and lead sourcing st

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Procurement/Category Manager (Technology Sourcing) to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead and co-lead the Sourcing initiatives supporting our Technology organization globally. This includes leading complex, high-value sourcing projects, activities & contract negotiations for various IT service and product categories that may include Software, Network, SaaS, IaaS, Telephony and other direct or indirect requirements on a local or global scale. This role will be responsible for procurement strategy development and execution, conducting strategic sourcing events and negotiating acceptable terms and conditions with Suppliers. The position will perform data analytics and work collaboratively with senior stakeholders and other Strategic Sourcing team members to meet stakeholder supply market requirements, create value, ensure process compliance and drive negotiated cost savings and avoidances. You will be expected to build relationships with internal business partners working with cross-functional groups to support negotiations, risk mitigation and supplier management. You will report to the Sr. Manager, Strategic Sourcing – Technology. This hybrid office role, 2 days a week in office, requires being based in either Bellevue, WA, or the San Francisco Bay Area. Key Responsibilities: Category Strategy &am

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us, changing the way the world works is all in a day’s work. As a global leader in Intelligent Work Management with a market cap of $10bn, we’ve continued to scale our engineering presence internationally. Since expanding into Bulgaria in October 2024, we’ve grown to a team of 75+ engineers. As we continue expanding into Bulgaria and build our operation, we're searching for a talented and motivated Engineering Manager. Our business is built on finding exceptional talent and empowering them to build and improve our service offerings. You will work remotely from Bulgaria and will be reporting to an Engineering Director. You Will: Manage a team of software engineers to deliver great products to our customers Oversee the development and success of one or more products Lead, coach, and inspire your team to achieve quality software Collaborate with partners across the company, including product management, UX, and customer teams Establish lean engineering processes that use collaboration and rapid iteration to build the right product for the right problems Hire and grow your team by promoting engineering excellence and career development You Have: You have 8+ years of software engineering experience and 3+ years managing software engineering teams. You have deep software development skills in at least one s

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Director, Pipeline Excellence you'll help GitLab build a predictable, efficient, and scalable pipeline engine across our go-to-market motions. You'll own pipeline strategy, the operating cadence, and performance improvement work so we can consistently meet pipeline and revenue goals. You'll partner with sales, marketing, sales development, customer success, finance, and analytics to align multi-quarter targets and investments, codify global operating standards, and improve funnel conversion and velocity across inbound, outbound, partner, and expansion. In your first year, you'll strengthen the 13-w

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ****This role must be on site in either San Francisco, Chicago or NYC**** The Opportunity The Global Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to exceed the key performance indicators within the contract and builds financial plans while striving to maximize revenue and profitability. The Account Director builds and sustains high-performing teams which not only deliver operational excellence but keep employees engaged and thriving. In conjunction with the Work Dynamics leadership team, the Account Director understands the firm's strategy and goals and can translate those into business opportunities. This is the top leadership role on the account. Primary Responsibilities: Exceeding Client Expectations Create an account plan which ensures alignment of objectives, drives results and helps to secure a future with no-bid contract renewals Drive account growth by articulating our value proposition and ensuring expansion of services provided across Integrated Facility Management (IFM), Property and Development Services (PDS), lease administration, and subtenant management Establish outstanding relationships with k

Job Details: Job Description: The Role and Impact As a Director, Global IT, you will play a critical role in driving complex, high-impact projects that underpin the success of Intel's technology solutions and services. You will manage end-to-end execution, overseeing project plans, resources, and timelines to deliver innovative outcomes. Your expertise will ensure seamless coordination across teams, fostering collaboration and enabling Intel to meet strategic objectives efficiently. Business Group You will join Intel's Global IT organization, a team committed to accelerating enterprise-wide innovation and operational excellence. This group is responsible for delivering technology solutions and services that empower Intel to achieve its business goals while driving efficiency and transformation across the company. Key Responsibilities - Lead large-scale technology projects and programs, ensuring alignment with business objectives, timelines, and resource allocations. - Develop detailed project plans, including scope, schedule, budget, and risk management strategies. - Manage implementation processes, including testing, documentation, training, and change control, to guarantee project success. - Collaborate across teams to assess dependencies, remove roadblocks, and address constraints impacting delivery. - Establish and drive program governance, including milestones, risk mitigation plans, and executive-level reporting. - Monitor program health metrics to ensure quality, timeliness, and adherence to project goals. - Conduct project closeout assessments and document lessons learned for continuous improvement. Qualifications: Minimum Qualifications - Bachelor's degree in Business, Engineer

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Our Mission: At SharkNinja, we continuously strive to deliver high-quality, innovative products that enhance people's lives while driving growth and operational excellence within our business. We are seeking a strategic and experienced Sr. Director, FP&A Global DTC & Social Commerce to lead finance for our global direct-to-consumer and social commerce business. This role will shape commercial strategy, drive sales and margin performance, and serve as the global finance business partner to one of SharkNinja's fastest-growing and most dynamic channels. Position Overview: The Sr. Director, FP&A Global DTC & Social Commerce will lead the finance organization supporting SharkNinja's global DTC business, spanning eCommerce (sharkninja.com and brand sites), TikTok Shop, and emerging

The Role MongoDB is building two connected capabilities that determine how we protect and grow our most important customer relationships: a Critical Accounts program that catches at-risk accounts early and drives them to a durable resolution, and a Customer Health Platform, an AI-powered one-stop shop for customer insights, combining health, adoption, engagement, and experience data with proactive risk identification and recommended actions. This role owns both. You will build and lead the Critical Accounts function end to end: the framework, the global operating model, and the executive reporting that gives leadership real-time visibility into the portfolio. You will also set the long-term vision and strategy for the Customer Health Platform: what it scores and alerts on, which teams and use cases it serves next, and how it becomes the one-stop shop for customer insight across the company. You will be accountable for how MongoDB identifies, intervenes on, and learns from customer risk, and for where the Customer Health platform goes next. This is a build role. You are creating the operating rhythm, the standards, and the team structure as much as you are running them. This role can be based out of our US offices or remotely in the United States. What You Will Do Own and Build the Critical Accounts Program Design and iterate on the global Critical Accounts framework: entry/exit criteria, account archetypes, playbooks, health assessment templates, and Get Well Plan standards. Design the central Critical Accounts org structure and hire a lean program management team, establishing this as a durable, well-resourced function within Customer Strategy. This team is the connective tissue that ensures every qualifying account is triaged, resourced, tracked, and ultimately graduated with documented outcomes. Own intake and triage standards so every qualifying nomination is validated, classified, and assigned a process lead and resource plan without delay. Design the pat

We are seeking a dynamic, operational leader to join our Care leadership team as the Senior Director, International Customer Care . In this role, you will shape the long-term, global care strategy for our rapidly expanding international customer base. We are looking for a humble, empathetic, and data-driven people leader who encompasses Toast’s Values and has deep experience building and leading large teams in a fast-paced customer success/support environment. The ideal candidate will have the executive presence to implement a clear vision, drive continuous process improvements, and inspire a high-performing international organization. If you are passionate about customer advocacy, operational rigor, and leading teams through international growth, read on! A day in the life (Responsibilities) Strategic Leadership: Define and execute the international support strategy aligned with company growth objectives, regional customer expectations, and product complexity. Team Scaling & Development: Lead, inspire, and develop a diverse, high-performing international team. Actively recruit and build a strong talent pipeline, while providing mentorship to subordinate leaders to maintain a robust culture of career development and succession planning. Operational Excellence: Own and continuously improve global KPIs, including CSAT, NPS, response/resolution times, SLA compliance, and cost-per-case efficiency across international markets. Process & Tool Optimization: Design and optimize tiered support models, coverage structures, and escalation frameworks. Implement best-in-class tools and automation (AI-assisted workflows, self-service, knowledge bases) to scale support effectively. Executive Engagement: Serve as the senior point of escalation for strategic international accounts. Build trusted, transparent relationships with senior customer stakeholders and work directly with customers when needed to ensure an exceptional experience. Cross-Functional Collaboration: Partner

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! AI Platform Engineering Location: Bangalore (Hybrid - in office at least 3 days/week) About the Role We are seeking an experienced and visionary technology leader to lead the development and scaling of our Operational AI platform capabilities. This role will own the strategy, architecture, delivery, and operational excellence of Couchbase AI Cloud Platform capabilities. This is a strategic leadership role at the intersection of distributed systems, cloud-native platforms, and AI. You will lead a large, multi-layered engineering organization responsible for delivering The Operational Data Platform for AI, while partnering closely with Product, Design, SRE, and Go-To-Market teams. Your leadership will directly influence company growth, customer adoption, platform reliability, and Couchbase’s competitive pos

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! AI Platform Engineering Location: Bangalore (Hybrid - in office at least 3 days/week) About the Role We are seeking an experienced and visionary technology leader to lead the development and scaling of our Operational AI platform capabilities. This role will own the strategy, architecture, delivery, and operational excellence of Couchbase AI Cloud Platform capabilities. This is a strategic leadership role at the intersection of distributed systems, cloud-native platforms, and AI. You will lead a large, multi-layered engineering organization responsible for delivering The Operational Data Platform for AI, while partnering closely with Product, Design, SRE, and Go-To-Market teams. Your leadership will directly influence company growth, customer adoption, platform reliability, and Couchbase’s competitive pos

About the Team OpenAI's GTM Partnerships team builds a strategic, global partner ecosystem to accelerate customer success, enable enterprise AI adoption, and drive durable growth in support of OpenAI's mission toward AGI. We work cross-functionally across Product, Engineering, Security, Legal, Marketing, Customer Success, and Sales to turn strategic partnerships into measurable business outcomes. This role sits within the GTM Partnerships organization and is responsible for leading OpenAI's strategic relationships with three of the world's largest Global Systems Integrators (GSIs): HCLTech, Wipro, and Cognizant . These partners play a critical role in helping enterprise customers design, deploy, and scale AI solutions by combining OpenAI's technology with deep industry expertise, consulting capabilities, and global delivery organizations. This role reports to the Head of GSIs and will be responsible for driving executive alignment, joint go-to-market strategy, commercial execution, and scalable partnership programs across these strategic accounts. About the Role We are hiring a Partner Director, HCL, Wipro & Cognizant to lead and grow three of OpenAI's most strategic Global Systems Integrator partnerships. You will own executive relationships, develop and execute joint business plans, and drive coordinated go-to-market motions that accelerate customer adoption and revenue growth. This is a highly strategic, externally facing role that requires a blend of executive relationship management, commercial leadership, operational excellence, and ecosystem expertise. You'll work closely with OpenAI Sales, Solutions Engineering, Customer Success, Product, Marketing, Legal, Security, and partner leadership teams to build repeatable motions that generate pipeline, enable successful customer deployments, and deepen long-term strategic alignment. The ideal candidate understands how large consulting organizations operate, has experience driving revenue through strategic partn