Head Of Programmatic Customer Success Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Customer Success organization covers our most strategic enterprise accounts through dedicated Customer Success resources, but the majority of our customers will never be reached that way. Programmatic Customer Success is how we close that gap: scalable digital journeys, AI-built engagement plays, and partner-delivered activation motions that drive habitual Claude adoption across a much broader customer base. This is a new function, and you'd be its first leader. You'll report to the Head of Strategic Deployments & Success and work closely with Product, Partnerships, Growth Marketing, and Strategy to design and operate the system that moves customers from signed contract to deeply embedded, outcome centric usage. The right person for this role has built something like this before, at real scale, and is genuinely excited to build it again from the ground up with better tools. We anticipate using Claude as a core part of how the team operates, but will supplement with best of breed SaaS products where appropriate. Key responsibilities Define the customer journey and moments that matter along the journey that lead to daily usage of Claude in a way that delivers outcomes for Claude users Define and own the programmatic CS strategy: how we tier accounts, what motion each tier receives, and how customers move between them as their needs evolve Design and ship digital success programs, including lifecycle communications, in-product nudges and self-serve onboarding in a way that drives activation and habitual usage without human-touch coverage Build and run AI-powered engagement plays that ext

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Head of Global Recruiting Operations will lead the systems, programs, and processes that power and accelerate recruiting across every function and region. The Recruiting team's mission is to identify, attract, and hire world-class talent, and this role ensures the operational and programmatic infrastructure supports this goal. This position oversees the recruiting operating model end to end: coordination, systems, analytics, programs and enablement that support our hiring teams and ambitions hiring goals, ensuring a coherent model for a global organization. This leader will partner cross functionally and with recruiting leadership to translate hiring plans into consistent, well run execution. It is an exciting opportunity to operationalize talent acquisition at sca

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Head of Global Recruiting Operations will lead the systems, programs, and processes that power and accelerate recruiting across every function and region. The Recruiting team's mission is to identify, attract, and hire world-class talent, and this role ensures the operational and programmatic infrastructure supports this goal. This position oversees the recruiting operating model end to end: coordination, systems, analytics, programs and enablement that support our hiring teams and ambitions hiring goals, ensuring a coherent model for a global organization. This leader will partner cross functionally and with recruiting leadership to translate hiring plans into consistent, well run execution. It is an exciting opportunity to operationalize talent acquisition at sca

The Programmatic Media Group Manager is a highly experienced and influential leader responsible for shaping, executing, and optimizing Citi's programmatic media investments, specifically leading Citi’s programmatic media team. This pivotal role requires over 10 years of progressive experience, demonstrating expert-level, hands-on proficiency in leading media activation platforms, coupled with strategic oversight of technical implementations, advanced optimization methodologies, and rigorous analysis of performance and quality metrics. The incumbent will lead a hands-on-keyboard team, safeguarding Citi’s brand while driving significant business outcomes, managing and mentoring programmatic professionals, and ensuring robust governance and operational excellence. Reporting into the Head of Media Transformation and AdTech, this role is essential in influencing both Citi’s internal approach and the broader industry ecosystem through best-in-class strategic technology partnerships, positioning Citi at the forefront of a privacy-first, opt-in advertising experience. Responsibilities: Strategic Leadership & Team Management: Lead, mentor, and develop a high-performing in-house team of programmatic media analysts and coordinators. Oversee day-to-day operations, foster a culture of continuous learning, ensure high performance, and facilitate career growth for team members. Experience building and scaling an in-house programmatic media team is a significant plus. Advanced Platform Strategy & Execution: Define and lead Citi’s future-proof platform capabilities strategy, identifying, evaluating, and implementing best-in-class solutions for media activation, sophisticated optimization, and robust measurement. Maintain expert-level, hands-on proficiency in leading programmatic buying platforms, including non-negotiable expertise in DV360, to guide advanced campaign architecture, intricate bid strategies, and complex opti

About Us OpenFX is on a mission to move money as freely as data , unrestricted by time zones, banking hours, or legacy systems. We build the infrastructure that powers cross-border payments for institutions: programmatic FX, settlement, collections, and payouts through a single API. Less than 2.5 years after founding, we process $80B in annualized transaction volume. We are roughly 180 people across San Francisco, New York, Miami, London, Amsterdam, Dubai, Bangalore, and Singapore, with regulated entities and license applications spanning the US, UK, EU, UAE, and beyond. The team comes from J.P. Morgan, Goldman Sachs, Visa, Mastercard, Coinbase, Stripe, Rippling, PayPal, Affirm, and Kraken. We are backed by Accel, Atomico, Lightspeed, M13, NFX, and Northzone, amongst several other global tier-one investors. The Role You will build and lead the entire people function: talent acquisition and people operations, across every geography, from the infrastructure up. This is the senior-most people seat in the company. You report to the COO and work directly with the CEO on org design, executive hiring, workforce planning, and compensation philosophy. This is a builder role. There is a foundation, not a finished function. You will decide what the people function looks like at 300 and design the path to 1000, then build the team that runs it. What you inherit A People Ops and Talent team of 7 Greenhouse as the ATS, with structured interviewing process A Rippling deployment in flight as the core HR system A written culture document that the company actually uses in hiring and performance decisions A company-wide onboarding baseline being stood up now Roughly 50 hires planned across the company in the next two quarters What you will own The hiring engine. Recruiting infrastructure, structured interviews and scorecards, internal sourcing to cut agency dependence, and the operating cadence that fills priority roles without dropping the bar. Every hire must raise the standar

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's GTM Programs team turns our most strategic go-to-market priorities into structured, measurable programs. The team is a core strategic business partner to the GTM organization, driving growth and operational excellence and accelerating the safe adoption of frontier AI across the world's leading enterprises. As Head of GTM Programs, EMEA, you will bring that function to Europe, the Middle East and Africa (EMEA), partnering directly with executive sales leaders, frontline managers, and sellers to understand their needs, then design, launch, and measure the programs that meet them. This is a high-visibility leadership role that combines quantitative rigor with hands-on program execution. You'll work across a diverse group of cross-functional partners, including sales, marketing, enablement, and strategy, to build a connected system of programs that drives measurable pipeline and revenue impact across the region, then adapt those programs as the business evolves. EMEA spans many countries, languages, and buying cultures, so you will also decide what runs once for the region, what is localized, and what is left to country teams. GTM Programs is a new function, and this is an opportunity to build it, not just join it. Every organization is deciding its AI strategy right now, and the programs this team builds shape how our field meets that moment. You'll help define what a well-run program looks like at Anthropic, with high autonomy. Key Responsibilities Serve as a trusted advisor to EMEA Sales Leadership: bring data-backed insight and recommendations into their operating reviews, including program and resour

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview This is a second-line leadership role where you will lead frontline managers, build a world-class team, and own the regional SMB number. You will be responsible for turning strong early traction into a repeatable, high-performing go-to-market engine across legal and professional services. We are still early. That means you will operate across altitudes, setting strategy, building structure, and staying close to the field on critical deals. You will help define how Harvey shows up in the EMEA market, shape our sales motion, and ensure we are delivering real value to customers adopting AI in high-stakes competitive environments. We are looking for someone who has led multi-team segments, developed high-potential sales managers, scaled teams in ambiguity, and knows what g

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: This is a unique opportunity to shape what it means to work at WPP at a defining point in our transformation. As Head of Employee Experience, you will own WPP’s Employee Value Proposition and lead the design of an employee experience that brings the ambition of Elevate28 to life. As WPP becomes a more connected and integrated enterprise, you will help create a stronger sense of belonging to WPP, while recognising the distinctive brands and cultures that make up our organisation. With significant internal and external visibility, you will shape how WPP is positioned as an employer in the AI era. You will help us attract the skills and capabilities that will define our future, from AI, analytics and commerce to influencer talent, while strengthening the experience that engages and retains our world-class creative and strategic talent. What you'll be doing: Shape and activate our global Employee Value Proposition You’ll lead the development and activation of WPP’s global Employee Value Proposition (EVP) and help shape an employee experience that reflects who we are today and where we’re

Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services — and this is the role that leads it. The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world-class engineering team, and deliver production-grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role — one with the budget, the mandate, and the organizational reach to make it real. You will own the AI strategy and delivery capability across a $200M+ technology portfolio spanning some of the most operationally complex domains in banking: KYC, fraud detection, wholesale lending operations, global reconciliations, cash management, payments control, non-financial regulatory reporting, payroll, and international operations . The scale is significant, the problems are highly complex at this stage, and the impact is direct — the solutions you build will influence how trillions of dollars in transactions flow daily, how regulatory risk is managed, and how Citi's operational infrastructure evolves over the next decade. Unlike a role at a pure-play technology company, you will be solving AI challenges where failure has regulatory and systemic consequence — and where success reshapes the economics and resilience of critical global operations. The ambiguity is real, the stakes are high, and the opportunity for lasting impact is unmatched. This role reports directly to the Head of COO Technology. Responsibilities: AI Strategy & Platform Architecture: Define and own the multi-year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone-driven execution roadmap with measurable outcomes Develop

Job Title Head of SAP Transformation Job Description The Head of SAP Transformation leads the migration from SAP ECC to SAP S/4, the largest enterprise transformation program in Philips IT. SAP Transformation is one of the IT Platforms in the Philips IT operating model and reports to the CIO. The role runs the multi-year program end to end, in close partnership with the business program leader and the businesses and functions: migration approach, business case, plan, budget, partners, risk and executive reporting. The S/4 solution is designed with AI-enabled processes from the start, using the enterprise AI services and guardrails provided by AI CoE & Architecture. As releases go live, the role hands the S/4 landscape over to the run organisation, Group Functions & Supply Chain IT, which is accountable for the SAP platforms, and closes out the program once the transition is complete and legacy SAP ECC is decommissioned. This is a Vice President position within the Philips IT Leadership Team. Key Responsibilities SAP S/4 Program Leadership Serve as overall program leader for the SAP S/4 transformation, together with the business program leader, owning the migration approach (brownfield, greenfield or hybrid), value case, roadmap, timeline, budget, risk management and executive reporting. Drive the decision on migration approach, evaluating cost, risk, business disruption and AI readiness, in partnership with the business program leader, Finance and the CIO. Coordinate business-specific S/4 workstreams with the businesses, functions and regions, ensuring enterprise process standardisation where it adds value while accommodating legitimate business requirements. Run the program through clear stage gates covering design, build, testing, data migration, cutover and hypercare for each release. Own the legacy SAP ECC decommissioning plan,

Job Title Head of Clinical Affairs Personal Health Job Description Your role Provide clinical and medical thought leadership to inform strategic decisions, product roadmaps, solution innovation, and market expansion. Build and strengthen critical business capabilities across Medical Affairs, Medical Safety, and Clinical Affairs. Lead the development of innovative medical and clinical strategies that advance product development and commercialization priorities. Lead one or more Clinical Affairs disciplines, including clinical development, medical writing, clinical research, and clinical programming, based on expertise and business need. Shape and execute complex clinical research programs in partnership with clinical, academic, and industry stakeholders, overseeing high-impact initiatives. Own strategic planning activities, including organizational design, workforce planning, budget stewardship, and methodological innovation. Provide strategic oversight of clinical evidence generation, interpretation, and dissemination, while engaging effectively with regulatory bodies and key external stakeholders. Advance Philips thought leadership by contributing to intellectual property, white papers, publications, and external scientific visibility. Lead the Annual Operating Plan, ensuring effective fiscal management, resource allocation, and prioritization of strategic investments. Define strategy and value propositions within the function, using evidence and market insight to guide innovation and business priorities. Build influential internal and external networks and represent Philips as a credible ambassador for Clinical and Medical Affairs. Lead talent strategy across the function, including succession planning, performance management, capability building, and career development. Set clear priorities, goals, a

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Xendit Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward. About the Job We are looking for an exceptional operational leader to serve as our Head of Customer Success and Support. In this executive role, you will take full ownership of our global Customer Success and Support organizations, shaping the complete merchant lifecycle and driving client retention as our platform expands worldwide. You combine strategic vision, process architecture, domain expertise, and a passion for payments. If you excel at diagnosing operational bottlenecks, collaborating directly with Product teams to fix underlying issues, and bringing focus and pace to ambitious goals, this role offers the platform to transform merchant operations at scale. Responsibilities Executive Leadership & Team Scaling Build and lead a global team : Lead, mentor, and scaleCustomer Success and Support organizations across multiple countries focused on,client outcomes and operational efficiencies. Anticipate and scale: Think ahead with a data-driven instinct, recog

About the Role As Head of First Party Chip Finance, you will be the finance leader for OpenAI’s custom silicon efforts. You will partner with teams across chip design, engineering, infrastructure, supply chain, and finance to turn technical roadmaps into sound investment decisions and financially disciplined execution. This role spans the full chip development lifecycle: evaluating design and roadmap choices, building investment cases, forecasting development and production costs, and supporting manufacturing and deployment at scale. You will give leadership a clear view of program economics, funding requirements, and risks as we build first-party compute capabilities. In this role, you will: Lead financial evaluation of custom silicon programs, including development investment, production economics, deployment assumptions, and expected returns. Assess first-party chips against alternative compute options. Build and own program-level models and multiyear forecasts that connect engineering milestones, development spending, manufacturing volumes, supplier commitments, and cash requirements. Partner closely with chip-design and engineering leaders on technical decisions that affect performance, power consumption, cost, and time to deployment. Translate complex design tradeoffs into clear financial recommendations. Develop a detailed view of chip and system costs, including wafers, manufacturing yields, packaging, memory, testing, and integration. Identify opportunities to improve economics as programs move from development into production. Partner with Supply Chain and Procurement on supplier strategy and commercial negotiations, including capacity reservations, volume commitments, prepayments, and contractual risk. Work with Treasury, Corporate Finance, Accounting, Tax, and Legal to evaluate financing and payment structures, manage financial exposure, and support program execution. Support commercial deployment and pricing decisions through analysis of unit economics,

About us Bondsmith is a fast growing digital cash savings platform focused on helping customers make the most of their money by offering access to a wide range of savings products. We work with financial institutions like wealth managers, fintechs, banks, and advisors, providing them with tools to get better returns on cash, engage more effectively with clients, and simplify their operations. Our goal is to help savers get the most out of their cash. At Bondsmith, our core values are rapid and continuous improvement, delivering good customer outcomes, and taking end to end ownership. Our team is made up of experienced professionals who are passionate about delivering excellent service and finding new ways to solve challenges in financial services. Joining us means working in a fast-paced environment where you will be making an impact on the financial lives of thousands of savers. We’re regulated by the Financial Conduct Authority in the UK. Job Title Head of Operations Department / Function Operations Reports To Chief Operating Officer (COO) Location London, hybrid Contract Full-time, permanent Salary / Grade Competitive salary plus share options Job Purpose The Head of Operations owns the engine room of Bondsmith’s Cash Savings platform across the UK and Jersey. The role makes sure every pound placed with our partner banks is accounted for, every payment lands on time, and every product on the platform is built and priced correctly. Operations is the backbone of Bondsmith: it runs some of our most critical regulatory controls, and every customer, bank and distributor feels its quality directly. The Head of Operations owns platform operations end to end — from bank and distributor onboarding through product management, order and payment processing, reconciliations, Cash ISA administration, customer support and reporting — and delivers against agreed service levels and regulatory and contractual requirements. As volumes, partners and products grow, the

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. About Data & Technology Solutions WPP’s Data & Technology Solutions is WPP’s unified global data and technology organisation. We build the platforms, products, and engineering capabilities that power marketing transformation at scale. WPP Open is our AI-powered platform for marketing. It connects people, data, tools, and AI into a single ecosystem, enabling teams to deliver better outcomes faster, more efficiently, and at global scale. Our teams of engineers, product leaders, and operators work across multiple domains to build systems that power planning, execution, and delivery for some of the world’s largest brands. WHO WE ARE LOOKING FOR We are looking for a senior product-minded engineering leader to drive delivery and execution for our commerce product area and to lead the application of AI into our SDLC. You will be core part of our product development process and help to inform roadmap and will lead your team in translating product priorities into reliable, high ‑ quality engineering outcomes. Additionally, you will lead the applic