Head Of Programmatic Customer Success Jobs

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: PCS helps small businesses find and take the right credit. The Credit Outcome vertical is the heaviest part of PCS: it owns the journey from a business's intent to a successful credit outcome, measured by our north-star metric, % 1st Outcome. It spans several markets and combines market-focused product teams (Scaled Markets, New Markets, India) with horizontal teams (Sales Engine and Platform). You will work hand in hand with a dedicated Engineering Director, Design, Product Operations, Analytics and Commercial Heads. ABOUT THE ROLE: Vision, strategy and outcomes Own the vertical's north star: set the strategy and roadmap to grow % 1st Outcome, balancing margin, efficiency and member experience. Place the bi

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes team grows Airbnb's destination business. We manage a competitive portfolio of accommodations that meets guest expectations for value, variety, and quality. We help all types of hosts grow their business through new products, partnerships, best practices, and innovation. The Difference You Will Make: In this role, you will take full ownership of growing Airbnb's destination business in Indonesia. You will lead your team to partner with top local hosts to improve host quality, optimize listings, and grow account performance. You will design and execute local initiatives that grow high-value inventory and support host success across every segment. You will work in close partnership with Global Markets, Product, Legal, Policy, Communications, and Marketing to drive sustainable growth for Airbnb in the country. A Typical Day: Develop and execute comprehensive destination strategies to scale the local business across target cities in Indonesia. Lead, motivate, and coach a team of Market Managers to grow Airbnb's Homes and Hotels business in Indonesia through effective account management and key country initiatives. Localize global and regional strategies to fit local nuances, including consumer behavior, regulations, and competitive dynamics. Onboard and manage partners, and optimize their listings to drive engagement and performance. Build relationships with key accounts, evaluate growth opportunities, and lead joint initiatives. Plan and oversee host engagement at scale, including programs, campaigns, and communications that reach hosts across target cities. Work with c

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview This is a second-line leadership role where you will lead frontline managers, build a world-class team, and own the regional SMB number. You will be responsible for turning strong early traction into a repeatable, high-performing go-to-market engine across legal and professional services. We are still early. That means you will operate across altitudes, setting strategy, building structure, and staying close to the field on critical deals. You will help define how Harvey shows up in the EMEA market, shape our sales motion, and ensure we are delivering real value to customers adopting AI in high-stakes competitive environments. We are looking for someone who has led multi-team segments, developed high-potential sales managers, scaled teams in ambiguity, and knows what g

About AiDASH AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid. Learn more at www.aidash.com. The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. Deloitte Technology Fast 500 ™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow Together! The Role AiDASH is scaling fast — o ur satellite and AI-powered utility products are set for aggressive customer growth over the next two years, and engineering is at the heart of making it happen. We’re hiring a Head of Engineering, AI Platform to join our engineering leadership team in a newly created role. In this role, y ou'll build our new Data Inference AI Pipeline team from the ground up to support our rapidly growing customer base. This is a rare opportunity to build both the team and the system from scratch: you'll shape the architecture, culture, and hiring bar of a new AI team from day one, and own the pipeline that powers our AI products as our customer base grows. In this role, you will report to the VP of Engineering and have real ownership over technical decisions, team design, and engineering practices. Our pending acquisition by Schneide

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview This is a second line leadership role where you will lead frontline managers, build a world class team, and own the regional Mid Market number for North America. You will be responsible for turning strong early traction into a repeatable, high performing got to market engine across legal and professional services. We are still early. That means you will operate across altitudes, setting strategy, building structure, and staying close to the field on critical deals. You will help define how Harvey shows up in the North American market, shape our sales motion, and ensure we are delivering real value to customers adopting AI in high stakes competitive environments. We are looking for someone who has led multi team segments, hired and developed high potential sales manager

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: You are an experienced Product Leader—strategic, analytical, and customer-focused with strong problem solving skills and a commercial mindset. You will own Membership Plans and the wider Subscriptions platform across multiple markets, shaping how we structure, price, and deliver value to our members as Tide scales. This role is central to defining the future of our subscription offering, ensuring it is flexible, competitive, and aligned to member needs. Working closely with cross-functional teams, you will optimise the end-to-end subscription experience. This includes defining and refining membership tiers, benefits, and pricing models, while ensuring seamless lifecycle management—from sign-up and upgr

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Demand Generation At Adyen, we are at the forefront of financial technology, driving innovation in payments for enterprise businesses globally. We are seeking a strategic and results-driven Head of Demand Generation to lead and scale our North America demand gen efforts. This is a critical leadership role responsible for driving significant year-over-year growth in qualified pipeline and shaping how we go to market across priority verticals and enterprise accounts. You will be a senior stakeholder in developing our GTM strategy alongside Marketing, Sales, BDR, and Partnerships leadership. You’ll help translate our business priorities into integrated plans for how we create, capture, and convert enterprise demand across priority verticals. A critical part of this role is leading and developing the team. You will lead a team of marketers with a strong focus on generating demand within specific verticals through account-based marketing. You will build on this foundation, and will centralize demand generation best practices while empowering the team to maintain deep vertical expertise. This hybrid role is based in our New York or San Francisco office and reports directly to the VP of Marketing, North America. We are an office-first company and value in-person collaboration. We do not offer remote-only roles. Wh

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant, retail and grocery partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As the Head of Account Management UKI & EU, you will lead an area that is committed to providing our Small-Medium Restaurants with a world class service to support them and be set up for success when partnering with Deliveroo. You will be responsible for driving sustainable, profitable revenue growth with our critically important portfolio of small and medium business (SMB) partners in the UK & Ireland. The role is well suited to an excellent leader that is able to combine analytical and commercial rigour, a bias to action in building high quality processes enabled by technology and the ability to inspire and motivate a large, diverse team You will own the contact strategy for the Account Management function in UKI, ensuring the right information is shared with our people to drive best in class personnel and ensure our partners are being given accurate information at all times. You will be an inspirational senior leader who is focused on working closely with the management team to identify skill gaps and implement detailed action plans to improve the knowledge on the ground. Based in Manchester and reporting to the SMB Commercial Director, thi

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency. Lead, coach, and develop a high-performing customer-centric team. Collaborate closely with regional and global stakeholders to deliver a consistent customer experience. Who you are Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field. Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions. Strong knowl

As Head of Product, your mission is to lead the product organization that builds what our users bank with every day, ensuring they get the safe, smart and effortless banking they expect. Why this matters: At bunq, our mission is to Make Life Easy, for our users, our teams, and the world around us. Every team plays a unique role in making this mission a reality. The Product team does this by building and improving the products our users bank with, while keeping them safe and compliant. As Head of Product, you contribute by setting product direction and leading the product leaders who deliver it, helping us grow as the bank of The Free. Take ownership: As Head of Product, you’ll take charge of key responsibilities that directly impact bunq’s growth and our users’ seamless experience: Grow our users’ use of bunq’s products by leading product strategy and delivery for your area. Keep growth and safety moving together, so that fraud, compliance and quality are built into the products rather than bolted on. Build a strong, AI-first product organization by leading Product Owners and Team Leads, and redesigning how the function works around AI agents instead of adding headcount by default. Be bunq’s product voice with the management board, regulators, auditors and partners. You’ve led a technical product organization and can get hands-on when needed. Size of organization isn’t the bar. You have product leadership experience in a regulated financial services setting. You understand payments and fraud, and you have data analysis skills and engineering depth. You have experience working with regulators and across multiple markets. You’re skilled at stakeholder management at management-board level. You have AI fluency at the AI Architect level: you design AI-native systems, not only use AI tools.

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency. Lead, coach, and develop a high-performing customer-centric team. Collaborate closely with regional and global stakeholders to deliver a consistent customer experience. Who you are Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field. Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions. Strong knowl

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Team OKX's Legal team provides legal advice and guidance to the company across all coverage areas and geographic locations, and supports business growth and development by working with all teams within the company to help them achieve their goals. We are a high-functioning, collaborative and fast-paced group of lawyers who enjoy the cutting-edge nature of our work and the digital assets industry. Sitting in the Legal department, the Corporate Investigations team investigates fraud, misconduct and abuse committed against OKX. The team includes experienced investigators, among them former federal agents, and partners closely with the Compliance, Risk, Finance, and HR departments, colleagues in the Legal department, and business executives across OKX's global footprint. About the Opportunity This is a senior, high-impact role for a former federal prosecutor who wants to build and lead a global investigations function. The Head of Corporate Investigations will be the single accountable owner for investigating wrongdoing against OKX and developing these matters for appropriate recovery and civil or criminal enforcement as warranted. As OKX's most senior investigations leader, you will set the standard for how the company uncovers and responds to wrong

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview This is a second line leadership role where you will lead frontline managers, build a world class team, and own the regional Mid Market number for North America. You will be responsible for turning strong early traction into a repeatable, high performing got to market engine across legal and professional services. We are still early. That means you will operate across altitudes, setting strategy, building structure, and staying close to the field on critical deals. You will help define how Harvey shows up in the North American market, shape our sales motion, and ensure we are delivering real value to customers adopting AI in high stakes competitive environments. We are looking for someone who has led multi team segments, hired and developed high potential sales manager

About Scale AI Our mission is to develop reliable AI systems for the world's most important decisions. The Enterprise AI business delivers performant, reliable, and production-grade AI applications to enterprises across all industries by providing Generative AI expertise and infrastructure. The Role Scale is looking for a seasoned world-class leader and operator to architect and expand our partnership ecosystem and transform how Scale goes to market globally. This leader will build high-impact relationships with world-class partners, focused on professional services firms, to accelerate the development of AI applications with Scale. We are looking for a revenue-minded leader to own GSI-sourced and GSI-influenced pipeline. You should be able to set the strategy and also run the operating cadence it takes to turn alliance agreements into closed revenue: joint account plans, co-sell motions, practice building, and delivery enablement. You will source, evaluate, negotiate, and execute partnerships covering go-to-market, joint solutions, and delivery areas. This is a highly cross-functional role, as you will collaborate across internal teams including product, engineering, finance, legal, marketing and operations. You will Define and deliver the strategy and roadmap for Scale's GSI partnership program, including partner selection, tiering, and investment priorities Build trusted relationships with alliance leaders, AI practice leads, and C-level executives at top GSIs and consultancies Structure and negotiate alliance agreements (e.g., resale, referral, co-sell, joint go-to-market, and delivery partnerships) and get cross-functional alignment on terms Build joint account plans with GSI partners for Scale's priority Enterprise accounts and drive co-selling with Scale's sales teams Help partners build Scale-certified practices: training, technical enablement, certification, reference architectures, and repeatable delivery playbooks Co-develop industry-spe

About the Team The OpenAI Risk & Audit team is building an enterprise risk capability for a company operating at the frontier of AI. We help leaders identify, understand, and manage the risks that matter most while enabling responsible innovation and durable growth. We are developing a modern enterprise risk management (ERM) program and the technology foundation that powers it. Our work connects risk strategy, governance, compliance, and assurance with high-quality data, automated workflows, continuous monitoring, and AI-enabled analysis. We partner across Finance, Security, Legal, Engineering, Product, People, Operations, and Internal Audit, and provide clear reporting to senior leadership and the Board. We aim to make risk ownership practical, decision-useful, and embedded in how OpenAI builds and scales. About the Role As the Head of Enterprise Risk Management, you will help build and lead an integrated ERM program and the ERM platform that supports it. You will establish common risk language, governance, and decision processes while translating them into scalable systems, data products, and workflows. You will own enterprise risk assessments, maintain a centralized risk register, develop risk appetite and key risk indicators, and help leaders evaluate significant changes such as new products, markets, partnerships, major systems, and strategic investments. This is a hands-on leadership role at the intersection of risk, operations, and technology. You will work with technical and business teams to connect source systems, improve data quality, automate evidence and control monitoring, and use AI to surface emerging risks and accelerate analysis. You will also help create a strong risk culture, coordinate assurance across the three lines, and communicate complex issues with clarity and sound judgment. This is an opportunity to build a next-generation capability from the ground up. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in