Incident Management Engineer Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're hiring an Engineering Manager to lead the team that builds and runs anthropic.com and claude.com, brand web surfaces where most of the world meets Claude and Anthropic for the first time. They carry our research, product launches, policy work, and brand, and they ship at the pace of a fast-moving company. You'll manage a small, senior team of web engineers, owning the full stack behind our marketing web: CMS architecture, the publishing pipeline, the design system in code, and the campaign and launch experiences tied to model and product releases. This role sits inside Brand Creative and partners closely with design, editorial, marketing, and product growth engineering. We want a player-coach: comfortable setting technical direction without an existing playbook, staying close to the code and the launches, and building the tooling that lets designers and editors publish without an engineer in the loop. Responsibilities Manage and grow the team: coach, hire, and set the bar for craft and reliability Own the technical roadmap for anthropic.com and claude.com: CMS architecture, publishing workflow, performance, SEO health, localization, the production design system, deploy pipeline, on-call, and incident response Run launch engineering for model, product, and campaign moments, shipping high-quality pages on tight, shifting timelines without heroics Build the brand tooling layer: internal tools, integrations, and Claude-in-the-loop workflows that let designers, writers, and marketers publish safely without engineering as a bottleneck Partner with design and editorial on creative technology, data visualizations, i

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission. The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin's production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin cust

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission. The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin's production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin cust

We’re looking for a Systems Engineer to join our globally distributed Trading Infrastructure team. This is an end-to-end role: you will work on full-stack infrastructure tasks — from new site/provider setups and environment bring-up to validation testing, troubleshooting, and performance bottleneck analysis. You will collaborate closely with vendors, network and hardware engineers and take ownership of delivering reliable production-ready setups What You’ll be doing Deliver end-to-end infrastructure setups across regions/colocations: bring-up, validation, and go-live readiness Own the systems side of the stack: Linux servers, OS baseline, automation, configuration, and performance tuning Run and improve testing/validation: connectivity checks, load/performance tests, failure testing, and readiness checklists Participate in investigation of complex issues and bottlenecks across layers (OS/kernel/drivers/dependencies) and drive fixes with network/hardware peers and 3rd party vendors Build repeatable automation and rollout playbooks (Terraform/Ansible, scripting, standards) Improve observability: metrics/logs, dashboards, alert tuning, and latency/performance baselines Strengthen operations: runbooks, incident reviews (RCA), change hygiene, and documentation Participate in scheduled on-call rotations to support trading infrastructure and incident response. What we look for in you: Hands-on production experience with Linux and systems troubleshooting Ability to debug across layers and coordinate effectively with network/hardware engineers Solid networking fundamentals (TCP/IP, DNS, routing basics, MTU, packet loss/jitter symptoms) Automation mindset: bash/Python; Terraform/Ansible experience is a plus Strong written and verbal communication (clear status updates and documentation) Passion for technology and continuous learning Nice-to-Have: Low-latency / performance tuning experience (CPU/IRQ affinity, NIC tuning, etc.). Colocation / provider coordination ex

About the team The Applied AI Engineering team is responsible for helping developers and enterprises safely and effectively deploy OpenAI technologies in production. We act as trusted technical advisors and thought partners for customers, working side by side with their teams to identify high-value use cases, design practical architectures, and move from prototype to durable deployment. Cybersecurity is one of the most urgent domains where AI can help. Security teams are under pressure to reason across code, logs, infrastructure, tickets, alerts, and vulnerability data faster than ever. As frontier models become more capable, organizations need deep technical guidance on how to evaluate, validate, and safely deploy AI systems in security-critical workflows. About the role We are looking for a Cybersecurity Applied AI Engineer to partner with customers and help them apply OpenAI models, APIs, Codex, and agentic workflows to real cybersecurity use cases. You will work with CISOs, security executives, application security leaders, SOC teams, security engineering teams, and hands-on practitioners to identify where AI can create measurable security outcomes. This is a customer-facing technical role for someone who can move fluidly between executive strategy, practitioner-level cyber depth, and hands-on solution design. You will help customers evaluate and deploy workflows such as secure code review, vulnerability triage, threat modeling, remediation, SOC and incident response workflows, detection engineering, cloud security, GRC automation, and security validation. You will collaborate closely with Sales, Solutions Engineering, Product, Engineering, Research, and Security to turn customer needs into safe deployment patterns, reusable field assets, and product feedback. This role is based in our San Francisco HQ. We offer relocation support to new employees. In this role, you will: Deeply embed with strategic customers as the technical lead for AI-enabled cybersecurity wo

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe as well as the world largest SuperCompute Datacenter Networks. You will execute operational response to real-time network events and anomalies – mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues. You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenance required to improve and sustain service for users, while ensuring minimal network downtime. As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities. RESPONSIBILITIES: Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of prese

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP. Role Description This is a forward-deployed engineering role. You'll work shoulder-to-shoulder with mission heroes: the users, operators, and program engineers who run real workloads in real DoD environments. You'll help take UDS Data Capability from "deployable" to "running in production under classification." You will deploy, integrate, and operate our data stack in the mission hero's environment alongside senior engineers, then carry what you learn back into the product so the next engagement is easier. The scope of this work varies by engagement. Some programs require standing up a governed data platform to centralize sensor or operational data from known sources, where the problem is well-defined and the priority is building and shipping. Others involve consolidating data across hundreds of interconnected government systems of record with overlapping schemas, deeply interdependent data flows, and significant architectural complexity. You should be comfortable building independently against defined problems and growing into more ambiguous, complex engagements over time. Forward-deployed means aligned with the mission hero, not always on a plane. Most of the work is remote. You'll travel to sites when the engagement calls for it: initial standup, integration work, incident response, training and knowledge transfer. The rest of the time, you'll be on a video call or in a shared chat with that same mission hero. The role is defined by the relationship with the mission hero, not by where you sit. You are a data engineer who can build across the breadth of a data platform (storage, ingestion, streaming, governance, and access) and deliver working solutions in constrained, mission-critical environments. Responsibilities Deploy and configure UDS Data Capability in the mission hero's environment. Stand up the UDS Store (Iceberg, Rook/Ceph, pgvector, Postgres), wire up UDS Tran

Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong . Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for an experienced engineering leader to join our Mobile team and drive high-quality product delivery across iOS and Android. In this role, you will lead and grow a team of mobile engineers, set technical direction, and work closely with cross-functional partners to ship features that serve millions of users globally. We are actively embedding AI into how our teams build and operate and we're looking for a leader who embraces that shift and brings others along with them. What You'll Be Doing Lead, mentor, and develop a mobile engineering team, driving ownership and accountability across project milestones. Provide hands-on technical guidance on mobile development, architecture, and engineering best practices. Champion the adoption of AI tools and workflows across the team - from code generation and review to testing and incident analysis with a goal to raise the quality and velocity of delive

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for an experienced engineering leader to join our Mobile team and drive high-quality product delivery across iOS and Android. In this role, you will lead and grow a team of mobile engineers, set technical direction, and work closely with cross-functional partners to ship features that serve millions of users globally. We are actively embedding AI into how our teams build and operate and we're looking for a leader who embraces that shift and brings others along with them. What You'll Be Doing Lead, mentor, and develop a mobile engineering team, driving ownership and accountability across project milestones. Provide hands-on technical guidance on mobile development, architecture, and engineering best practices. Champion the adoption of AI tools and workflows across the team - from code generation and review to testing and incident analysis with a goal to raise the quality and velocity of delivery. Own end-to-end deliv

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. Are you looking to make a real impact and play a meaningful role in the growth of our company? As a Principal Solutions Architect, Security Specialist at Elastic, you will bring deep expertise in SIEM solutions, security technologies, and consultative selling to support customers in securing their data and infrastructure. You will bring to bear your knowledge of vendor ecosystems, security architectures, and operational processes to help customers solve complex challenges, enhance incident response, and build modern, scalable security solutions. What You Will Be Doing: Architect next-generation security solutions: Design and implement innovative solutions using Elastic's latest advancements in AI, to help improve incident response Harness the power of the Elastic Security Solution to enable organizations to achieve their use case requirements and improve overall operational efficiency Deliver compelling proof-of-value (POV) projects: Showcase the value of Elastic Security’s detection, AI, and Incident Response capabilities, demonstrating the potential to improve the analyst experience and shorten the time it takes for an analyst to make an informed decision. Be a leader with a point of view and promote our vision: Share your expertise through presentations, blog posts, and other channels, positioning Elastic as the leader in SIEM and Analytics Ch

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase serves millions of developers on a shared, multi-tenant platform. At that scale, abuse is not an edge case — it is a continuous operational reality. Credential stuffing, free-tier compute abuse, API scraping, malicious project provisioning, and exfiltration attempts occur every day. We need someone who treats detection and response as a craft, and who can close the loop between signal, triage, and automated remediation. You will work directly with our Anti-Abuse Lead and embed with Platform Security and Product Security to build and operate the systems that protect Supabase and its customers from abuse at scale. This role sits inside the security org but operates at the intersection of security engineering, data analysis, and platform operations. This role provides follow-the-sun coverage alongside our existing Anti-Abuse and Platform Security team members. It is fully remote, with a strong preference for candidates based in APAC or the West Coast of the Americas . What You’ll Own Abuse Detection & Signal Triage Monitor Signals: Monitor inbound abuse signals across platform telemetry, HackerOne reports, support queues, and internal alerting pipelines. Triage End-to-End: Triage abuse cases end-to-end, assessing severity and blast radius, classifying actor types, and routing to the correct response track. Queue Ownership: Own the abuse case queue with clear SLAs to ensure no active threats age out without a definitive decision. Pattern Recognition: Identify complex patterns across distinct cases that point toward coordinated campaigns or emerging attack techniques. Incident Response & Remediation Lead Incidents: Lead response efforts for active abuse incidents, coo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on the Sharing team, you will lead large, multi-team initiatives with long-term technical vision and group-level impact. You will be expected to define and drive the platform-wide strategy powering how millions of users capture, share, and discover content on Roblox. In this role, you will set engineering standards, mentor senior engineers, and serve as a key architect of our long-term technical direction. You Will Drive Strategy & Execution: Own the outcome of complex, business-critical programs spanning several teams, often lasting years. Innovate at Scale: Develop and drive a multi-year technical vision for content creation and sharing, anticipating scale, technology, and business evolution. Elevate Reliability: Lead high-severity incident response across groups; drive durable systemic solutions that improve reliability and velocity. Architect Foundations: Regularly improve shared infrastructure and foundational systems, introducing frameworks that uplift development speed across the organization. Align Teams: Aligns multiple teams on shared technical direction, producing detailed design docs, phased roadmaps, and planning models that balance short an

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Responsible for leading the Cloud Automation Engineering function. Primary focus will be leading a team of other engineers in designing and implementing automation solutions to improve customer experience and increase productivity in our cloud estates. Responsible for maintaining and delivering automation solutions through infrastructure as code, ensuring security best practice, evangelising automation practice and tools, and supporting customer needs, both internal and external. What you'll be doing: Identify opportunities for improvement and automation of operations Design, build, test and implement use cases to drive automation adoption and improve operational efficiency Work closely with the IT Operations team to develop automated incident detection and response mechanisms. Implement proactive monitoring and alerting systems to quickly respond to and resolve critical issues, minimizing downtime and service disruptions Responsible for driving CSI initiatives to improve operations (processes/tools) working with various stakeholders Responsible for providing feedback at various leve

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is hiring Flex Officers to work at various locations in the Detroit, Michigan area. Responsibilities include: Perform concierge and patrol services at assigned properties, ensuring the safety and security of tenants, visitors, and assets. Conduct access control and gate entry operations at warehouse locations, verifying credentials and logging over-the-road drivers. Monitor and operate security technology, including CCTV systems, access control systems, and incident reporting software. Write detailed and professional reports on daily activities, incidents, and observations. Conduct routine foot and vehicle patrols to deter and detect security threats. Respond promptly to emergencies, and incidents, following company and client protocols. Enforce company and client policies, including safety procedures, trespassing, and unauthorized access. Provide exceptional customer service while maintaining a professional security presence. Adapt quickly to new environments, client expectations, and site-specific procedures. Other duties as assigned. Qualifications: Must be at least 18 years of age. Must have a valid drivers license. High School diploma or general educa

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. We’re looking for a collaborative and thoughtful Program Lead to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you’ll work to ensure a positive, safe, and welcoming environment across our global community by helping partners and players navigate policies and address concerns with care and consistency. You’ll take the lead on sensitive investigations, engage with stores and players to resolve issues, and collaborate with internal teams to promote transparency, fairness, and trust. By blending program coordination, policy support, and trust & safety principles, you’ll play a key role in maintaining the integrity of our play spaces and ensuring a healthy experience for players, retailers, and employees alike. What You'll Do: • Own the analysis of program data, policy guidelines, and incident reports to surface systemic concerns and recommend changes around policy adherence. • Lead complex, high-sensitivity investigations end to end, document evidence, and apply sound judgment when enforcing program rules. • Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions. • Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through. • Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care. • Draw on internal systems and external context to build a