Incident Management Engineer Jobs

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Staff Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in Santa Clara, CA or another Zscaler office; remote can be considered for exceptional candidates) reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain h

AI/ML – Investment Services A Career with Point72's AI/ML – Investment Services Team The AI/ML – Investment Services team at Point72 spearheads the development of cutting-edge AI solutions that seek to transform our business processes and enhance enterprise intelligence. The team aims to bridge the gap between business challenges and technological innovation, collaborating with stakeholders across the firm and leveraging expertise in generative AI, data engineering, and machine learning. WHAT YOU'LL DO Build and scale core backend services and platforms that power generative AI applications and data infrastructure used across the firm’s investment workflows Design and implement high-throughput, low-latency data pipelines to ingest, normalize, and serve both structured and unstructured data Develop robust APIs and microservices to support model inference, feature serving, and downstream applications Integrate generative AI tools and model-serving workflows into production, including embedding stores, retrieval components, and fine-tuning pipelines Optimize system performance, cost, and reliability through profiling, capacity planning, and architectural improvements Implement automated testing, continuous delivery pipelines, monitoring, and incident response practices to maintain production health Partner with data scientists, AI engineers, product owners, and operations to translate models and prototypes into scalable, production-grade solutions Mentor engineers, lead code reviews, and establish engineering best practices for maintainability, security, and observability Own end-to-end delivery, operational runbooks, and metrics-driven measurement of feature impact and system reliability WHAT'S REQUIRED Bachelor’s degree in computer science, software engineering, or a related technical field Minimum 5+ years of professional experience building backend systems and production services Demonstrated experience designing and operating large-scale data engineering pipelines

A Career with Point72’s Technology Group As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do As a GenAI Security Engineer, you will develop and implement next-generation security controls to protect the firm’s agentic and human-in-the-loop GenAI systems. Specifically, you will: Build and run generative AI (GenAI) security controls for applications and platforms, including guardrails for model usage and API integrations. Secure agent/tool-calling and connector workflows, such as MCP or equivalent, to prevent tool abuse and data exfiltration. Lead AI threat modeling and risk assessments, maintaining threat models for prompt injection, jailbreaks, tool injection, data exfiltration, training data leakage, and supply chain risks, and driving mitigations. Define secure-by-default reference architectures for cloud-native and hybrid GenAI workloads, including network isolation and secrets handling. Develop and continuously improve monitoring and detection for anomalous AI behavior and unsafe outputs. Lead incident response and remediatio

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're experts in data, working to make it cost-effective, understandable, and trustworthy. We build pipelines processing billions of events a day and are stewards of canonical data warehouses and datasets delivering products for Stripe Users while embedding with teams to build their data products. We're experts in using the Stripe Data Platform and to scale we lead the data culture and data education to enable product teams to own their data. We invest in AI Data Ops to scale incident handling and serve as an escalation path for data incidents to minimize their impact. The Data Engineering Solutions team works closely with product teams delivering trustworthy data, backend code, and innovative AI tools, platforms, and services for data. What you'll do We're looking for a person who drives the Data Engineering Solutions Team in solving high-impact, cutting-edge data problems. The ideal candidate is someone who has built data pipelines for large-scale volume, is deeply knowledgeable of Data Engineering tools including Airflow, Spark, Kafka, and Flink, is empathetic, excels at building strong relationships, and collaborates effectively with other Stripe teams to understand their use cases and unlock new capabilities. • Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success • Partner with our recruiting team to attract and hire top talent. • Deliver cutting-edg

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Defensive Security Analyst, you are responsible for the security of Palantir’s people and infrastructure around the globe. Your technical expertise is second only to your integrity and real passion for security and technology in general. Our ideal candidate works well on a team, is highly motivated, and enjoys solving problems and taking on new challenges. In this role, you'll independently manage SOC systems that are essential to our security posture, ensuring they are properly engineered, maintained, and monitored. Core Responsibilities Build, run, and own infrastructure and automation to detect, contain, and eradicate security threats Develop alerting and detection strategies to identify malicious or anomalous behavior Develop comprehensive and accurate reports and presentations for both technical and executive audiences Develop new and novel defensive techniques to identify or counteract changes in adversary techniques and tactics Dissect network, host, memory, and other artifacts originating from multiple operating systems and applications Perform enterprise-wide operations to uncover sophisticated and undetected threats Partner closely with other members of the Information Security team to lead changes in the company's network defense posture Provide expertise in a supporting capacity for incident response activities and digital forensics state preservation, including the capture and preservation of system logs, volatile memory captures, and hard drive (physical or virtual) image captures Conduct host forensics, network, forensics, log analysis, and malware triage in s

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role At Anthropic, we are pioneering new frontiers in AI that have the potential to greatly benefit society. However, developing advanced AI also comes with risks if not properly safeguarded. That's why we are seeking an exceptional Detection and Response engineer that will be on the frontlines to build solutions to monitor for threats, rapidly investigate incidents, and coordinate response efforts with other teams. In this role, you will have the opportunity to shape our security capabilities from the ground up alongside our world-class research and security teams. Responsibilities: Lead cybersecurity Incident Response efforts covering diverse domains from external attacks to insider threats involving all layers of Anthropic’s technology stack Develop and deploy novel tooling that may leverage Large Language Models to enhance detection, investigation, and response capabilities Create and optimize detections, playbooks, and workflows to quickly identify and respond to potential incidents Review Incident Response metrics and procedures and drive continuous improvement Work cross functionally with other security and engineering teams Note: This position will require participation in an on-call rotation You may be a good fit if you: 3+ years of software engineering experience, with security experience a plus and/or 5+ years of detection engineering, incident response, or threat hunting experience A solid understanding of cloud environments and operations Experience working with engineering teams in a SaaS environment Exceptional communication and collaboration skills An ability to lead projects with little guidance

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Software engineers (Ad Cloud Bidding) at Appier Tokyo office build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Staff Software Engineer , you will play a critical role in designing and building scalable and performant backend architecture, owning and driving the technical roadmap for sizable projects or services. You will also take responsibility for service operations – ensuring reliability, availability, and efficient deployment of large-scale distributed systems. Responsibilities Engage in the design of large-scale backend systems and distributed services Contribute to technical roadmap and planning Collaborate with cross-functional teams to deliver robust and high-performance systems Troubleshoot production issues and contribute to root cause analysis Ensure high reliability through best practices in service operation, monitoring, and deployment Participate in on-call rotations and lead incident response when required About You [Minimum qualifications] 8+ years of experience in software development Proficient in modern C++ programming (C++11 and later) Familiar with Unix/Linux environments Solid understanding of system programming Experience in developing low-latency (millisecond-scale) and high-throughput (>1K QPS per machine) systems Experience in service optimization and performance tuning Strong sense of ownership and good problem-solving skills [Preferred qualifications] Experience in modern build systems Experience in operation automation tools Ex

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Infrastructure organization builds and operates the distributed systems that train, serve, and secure our AI models, including data pipelines, some of the largest Kubernetes clusters in the world, along with the databases, observability, and developer tooling that every other team at Anthropic depends on. As a Staff+ Software Engineer on our Infrastructure team, you'll independently scope and lead complex, multi-month infrastructure projects, make the architectural decisions other engineers build on, and work closely with research and product teams to understand their needs and build systems that keep pace as those needs evolve. Team placement happens after the interview process, based on your interests and experience alongside organizational needs. This lets us match you with the team where you'll have the most impact. Key responsibilities Independently scope and lead complex, multi-month infrastructure projects, from an ambiguous starting point through to a production system Make architectural decisions that shape the foundation of infrastructure other engineers and teams build on Drive alignment on technical direction across multiple teams, working through ambiguous problem spaces Partner with research and product teams to understand their infrastructure and compute needs, and translate them into technical designs Take ownership of the reliability, scalability, and security of the systems you build as usage and complexity grow Set technical strategy and standards for your team's infrastructure Build and improve operational processes, such as incident response, postmortems, and on-call rotations, that help

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is seeking an experienced AI Systems Reliability Engineer to help define, build, and maintain the infrastructure and processes that ensure the reliability, scalability, and performance of Postman’s AI-powered API and agentic systems in production. This role focuses on monitoring, availability, incident response, and automation to support AI services and tools trusted by millions of developers globally. What You’ll Do Develop and manage reliability metrics (SLOs) for AI-driven API services and agentic AI platform features Implement comprehensive observability and monitoring systems for real-time performance and fault detection Design and drive automated failover, recovery, and incident response strategies for high-availability AI infrastructure Optimize resource utilization, particularly GPU/accelerator efficiency, ensuring cost-effective AI system operation Collaborate closely with engineering, platform, and product teams to align reliability efforts with broader organizational goals Lead efforts to build internal tooling and automation focused on AI system stability and operational excellence Drive continuo

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. The ideal candidate exemplifies the philosophy of "if you have to do it more than once, automate it" and possesses a strong passion for continuous improvement, operational excellence, and software engineering. What You'll Be Doing Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in a global on-call rotation supporting highly available customer-facing systems. Participate in incident response efforts and drive post-incident reviews focused on systemic improvements. Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. Partner with en

SIXGEN’s mission is to deliver agile, mission-ready cybersecurity solutions that empower government and critical infrastructure organizations to stay ahead of advanced cyber threats. We combine innovation, deep expertise, and cutting-edge capabilities to uncover vulnerabilities, protect vital systems, and ensure operational superiority in an ever-evolving digital landscape. POSITION OVERVIEW Position: Senior Red Team Operator Job Type: Full Time Location: Hybrid (onsite 1/x week) -Washington D.C. Clearance Requirements: None Travel: Up to 10% ABOUT THE TEAM SIXGEN supports cyber and intelligence missions by serving government and commercial organizations as they overcome global cybersecurity challenges. You’ll work with our highly skilled operators conducting research and assessments based on real-world threats. You’ll simulate adversaries and malicious actors and report details and actionable findings on critical assets and infrastructures. Using innovative processes, tools, and techniques, you’ll predict and overcome cybersecurity vulnerabilities. Your successes will be supported by our diverse team of experienced, technical talent. WHAT YOU'LL DO Simulate real-world cyberattacks to assess and challenge the effectiveness of security controls and incident response capabilities. Conduct reconnaissance, exploitation, and post-exploitation activities using adversary tactics, techniques, and procedures (TTPs). Develop and use custom tools and methods to evade detection and maintain stealth during engagements. Collaborate with blue and purple teams to improve detection, response, and overall security posture. Document findings and deliver clear, actionable reports to technical and executive stakeholders. REQUIRED QUALIFICATIONS US Citizen with the ability to obtain a Public Trust clearance. CRTO certification. CRTL, OSEP, OSCE, OSEE, GXPN, and/or GPEN are preferred, but not required. Extensive Red Team Experience: Minimum 6 years of hands-on technical red te

A Career with Point72's AI/ML – Investment Services Team The AI/ML – Investment Services team at Point72 spearheads the development of cutting-edge AI solutions that seek to transform our business processes and enhance enterprise intelligence. The team aims to bridge the gap between business challenges and technological innovation, collaborating with stakeholders across the firm and leveraging expertise in generative AI, data engineering, and machine learning. WHAT YOU'LL DO Design and build scalable, high-performance backend systems that power investment services and AI-driven applications, and own their end-to-end lifecycle Build and operate robust data pipelines for batch and streaming workloads to ingest, transform, validate, and deliver data to models and downstream consumers Integrate and productionize generative AI capabilities and large language model solutions, including model serving, embeddings, and API-based workflows to augment investment workflows Implement and maintain microservices and APIs that expose data and model functionality with a focus on reliability, low latency, and security Optimize system performance and resilience through monitoring, observability, capacity planning, and automated incident response Lead cross-functional delivery of prototypes into production by collaborating with data scientists, researchers, product owners, and operations teams Build and maintain CI/CD pipelines, automated testing, and deployment practices to accelerate safe delivery and rollback of services Mentor and coach engineers on backend and data engineering best practices, help grow engineering capability, and contribute to the technical roadmap Collaborate with security, compliance, and infrastructure partners to ensure data governance, access controls, and operational controls are integrated into solutions WHAT'S REQUIRED Bachelor's degree in computer science, software engineering, or a related technical field At least 5 years of professional software enginee

As a Research Engineer on our team, you will partner with Research Scientists to turn research ideas into working systems, building the data, tooling, and infrastructure that enable rapid iteration, trustworthy evaluation, and a smooth path from prototype to production. Building on our track record of AI-powered solutions (e.g., Bits AI , Bits Evolve , and our time series foundation model ), Datadog AI Research tackles high-risk, high-reward problems grounded in real-world challenges in cloud observability and security. We are focused on two research areas: World Models for Observability -- Training multimodal foundation models that learn the joint dynamics of distributed systems across metrics, traces, logs, topology, and events. These models power advanced forecasting, anomaly detection, root cause analysis, counterfactual simulation ("what if?"), and provide a learned planning backbone for our autonomous agents. Trained Agents for Observability -- Post-training models to operate autonomously across Datadog's domain. SRE incident response is our first target, with a clear path to code repair, security response, and infrastructure optimization. We build the simulation environments, RL training loops, and evaluation infrastructure needed to train agents that match or surpass frontier models at a fraction of the cost. What You'll Do: Build and operate multimodal data pipelines, training and evaluation infrastructure, benchmarks, and internal tooling Implement models, run experiments at scale, and profile for reliability, performance, and cost Build simulation environments and replay infrastructure for agent training and evaluation Orchestrate distributed training and distributed RL with Ray, including scheduling, scaling, and failure recovery Establish rigorous automated benchmarks and regression tests for world model predictions, agent performance, and simulation fidelity Collaborate with Research Scientists, Product, and Engineeri

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We’re looking for exceptional storage & database engineers who want to join us on a new project to deeply integrate SpaceXSI's advanced AI infrastructure into a platform used by around 600 million users every month. We’re building a new storage tier that powers training, inference, recommendations, and real-time data extraction. We build and operate: An exabyte-scale S3-compatible object store A multi-tenant transactional key/value store that serves 100s of millions requests per second A caching tier that serves billions of requests per second A scalable vector database that powers our recommendation systems A few other specialized databases serving hundreds of millions requests per second RESPONSIBILITIES: Design, build, and launch to production new features and improvements aimed at unifying common components across the storage systems Dive into performance issues and work with customers and deliver solutions to cater to customers’ latency, availability and data durability requirements. Lead and drive incident responses and recovery with your peers. Review and contribute to incident postmortems and hold a high bar for the same. Work

About the Team: The Database Systems team specializes in high-performance distributed databases. Our team built Rockset, the real-time search, analytics, and vector database that powers all vector search and retrieval augmented generation (RAG) at OpenAI. In addition to retrieval, as an online database, Rockset powers core functionality across all of OpenAI's product lines and many critical internal use cases. About the Role : We are looking for engineers passionate about distributed systems, close-to-the-metal performance optimization (our core engine is written in C++), and building scalable database infrastructure from the ground up. As an engineer on the Database Systems team, you'll contribute to the core database engine, driving improvements across ingestion, query execution, indexing, and storage. You'll partner with teams across OpenAI to unlock new product capabilities and help scale online database reliability and throughput as usage grows by orders of magnitude. In this role you will: Design, build, and operate high-performance distributed systems Identify and resolve performance bottlenecks to scale infrastructure to the next order of magnitude Define long-term technical direction and guide system evolution Collaborate with product, engineering, and research teams to deliver scalable and reliable infrastructure Dig deep into complex production issues across the stack Contribute to incident response, postmortems, and best practices for system reliability You might thrive in this role if you: Have significant experience building, scaling, and optimizing distributed systems at scale Are curious about database internals, storage engines, or low-latency query systems Enjoy debugging challenging performance issues in complex, high-throughput systems Have experience operating production clusters at scale (e.g., Kubernetes or other orchestration systems) Think rigorously about scalability, correctness, and reliability Thrive in fast-paced environments with high