Incident Management Engineer Jobs

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste

Staff Software Engineer - Platform Location: Soho, NYC / Remote Department: Engineering The Role We’re looking for a Staff Software Engineer to help grow and build the core platform that powers our Flowcode 2 application at scale. This role sits at the intersection of architecture, leadership, and pragmatic execution with a focus on creating and augmenting reliable, scalable, and extensible services and applications. You’ll operate as a technical leader with in our Platform pod, growing platform capabilities, building new features and problem solving in a dynamic and challenging technical environment.. While this is a hands-on role, it requires a strong bias toward backend systems, distributed architecture and deep technical leadership. We value the ability to guide teams toward pragmatic, high-impact solutions. This role is ideal for an engineer who values simplicity, correctness, and pragmatism, and who can balance long-term platform investments with immediate business needs. What You’ll Do Own critical systems end-to-end, including design, implementation and deployment, Hands on designing, building, and maintaining scalable features across a modern front-end framework and backend services. Architect for growth — help drive your pods’s technical roadmap and shepherd established engineering best practices. Collaborate across teams with product, design, and data to deliver measure, deliver and grows features quickly and iteratively. Mentor and guide senior engineers, raising the bar for technical execution and system design across teams. Balance ideal engineering with the realities of speed, customer needs, and startup resource constraints. Drive improvements in observability, performance, and incident response Advocate for pragmatic solutions, solving the right problems with the appropriate level of complexity. What We’re Looking For 8+ years of experience building and operating production-grade systems, with a strong backend focus. Deep expertise in building

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We are hiring an entrepreneurial Engineering Manager to lead Qualia's Application Security team. This is a builder's role. You won't just run a team - you'll redesign how a modern AppSec function operates when AI can do the first pass on nearly everything we used to do by hand. The team today owns secure design reviews, vulnerability triage, internal penetration testing, incident response support, and security tooling across a JavaScript/NodeJS and Kubernetes stack. Your mandate is to scale that surface area vertically - growing output and coverage per engineer - by making AI-assisted workflows the default. That means automated pen testing pipelines, AI-driven triage of findings from SAST/DAST/SCA, agentic review of engineering proposals and design docs, and continuous red-teaming exercises that test both our systems and our assumptions. You'll partner closely with Platform, Infra, and product engineering leaders to embed security earlier in the development lifecycle, and you'll be the team's voice when we set the security vision for the next two years - including anomaly detection across production traffic, model-driven threat hunting, and how we defend against (and responsibly use) AI-enabled attackers. Securing that platform - the money, the identities, and the documents flowing through it - is what the Application Security team does every day. We're hiring an Engineering Man

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring unarmed Security Officers in the North Charleston, South Carolina area. Responsibilities may include: Perform regular foot and vehicle patrols throughout the property. Provide courteous assistance to guests, offering directions, answering questions, and creating a visible, approachable presence to enhance the overall visitor experience. Respond promptly and professionally to disturbances, emergencies, medical situations, or suspicious activity. Initiate appropriate action and coordinate with local authorities or emergency services as needed. Collaborate with the surveillance team to monitor CCTV systems and report irregular activities or safety concerns. Maintain detailed incident and activity reports, including logs of patrol rounds, observed hazards, and guest interactions. Conduct routine checks of doors, windows, lighting, and fire safety equipment to ensure all facilities are secure and operational. Promote awareness of property rules, safety protocols, and emergency procedures to guests and staff. Utilize communication and conflict resolution skills to peacefully manage difficult situations or disputes between guests, vendors, or staff. Other duties as assigned. Qu

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks is looking for an experienced security engineer skilled in detection and response, who can help enhance and mature Justworks’ Security. As a Senior Detection Engineer, you’ll design, build, and maintain the detection logic that powers our platform, conduct proactive threat hunting, and drive continuous improvements across our detection and incident handling workflows. You’ll collaborate closely with IT, Engineering, Platform, and other members of the Security team to identify attacker behaviors, build high‑fidelity detections, and strengthen our defenses. You’ll also play a key role in designing and conducting table‑top exercises, improving processes, and building automation that reduces friction and accelerates response. You’ll help explore how AI can enhance detection, hunting, and operational efficiency. Your Success Profile What You Will Work On Build, tune, and deploy high‑quality detections across our platform Develop and refine detections using telemetry from EDR, threat intel, endpoint & cloud posture platforms and native AWS cloud services Conduct proactive threat hunting to uncover threat actor behaviors a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration. As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response. This role is based in our Menlo Park, California office, with in-person attendance expected at least 3 days per week. What you'll do: Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure Partner closely across many different types of engineers to raise the bar for operational excellence and incident r

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role: Anthropic sits at the frontier of AI development, which makes us one of the most interesting targets in the world for nation-state and advanced criminal actors. The Threat Intelligence function within our Detection & Response team exists to make sure we see them coming. As a Threat Intelligence Engineer, you'll be a hands-on practitioner responsible for producing the actionable intelligence that drives our detections, hunts, and defensive priorities. You'll track the adversaries most likely to target a frontier AI lab, build the tooling and pipelines that turn raw indicators into operational defenses, and work shoulder-to-shoulder with detection engineers and incident responders to make sure intelligence actually changes outcomes. This is a builder's role on a small, high-leverage team — you'll have broad latitude to shape how threat intelligence is collected, analyzed, and operationalized at Anthropic. Responsibilities: Research, track, and report on threat actors and campaigns targeting AI labs, cloud infrastructure, and the broader technology sector — producing timely, actionable intelligence for Security Engineering stakeholders Build and maintain tooling and automated pipelines to collect, enrich, correlate, and operationalize indicators of compromise into our detection and alerting stack Develop and execute intelligence-driven threat hunts across endpoint, cloud, identity, and SaaS telemetry, and turn findings into durable detections Perform technical analysis of malware, phishing infrastructure, and attacker tooling to extract indicators, TTPs, and attribution signals Partner with Detectio

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Build the most advanced AI Meeting Notes product — and expand it into broader “AI data capture” features that help teams turn conversations into durable context, tasks, and knowledge. Our mission is to 10x the rate of business context & data that enters Notion — optimized for agents — so teams get superhuman memory across workstreams and customers. Notion workspaces that use AI Meeting Notes already enter 6x more data on a daily basis, so we’re well on our way. What You'll Achieve Ship end-to-end product experiences across capture → transcript → summary → follow-ups (full-stack ownership). Make meeting & data capture feel effortless and magical (e.g., speaker identification via audio waveforms, richer in-meeting UX, smarter organization). Improve summary quality that teams trust: structure, factuality, and citations that make downstream agents and humans more capable. Raise the bar on reliability & observability across the pipeline (SLOs, debugging workflows, incident response) for realtime systems. Build agentic meeting workflows that turn discussions into tasks, follow-ups, and organized knowledge — so “w

We are fueled by a moral imperative to advance mankind, and it all begins with our people, our product, and our purpose. Passion isn’t something we turn on and off; it’s woven into everything we do. If you thrive in high-challenge environments, are inspired by exceptional teammates, and are driven to grow beyond what you thought possible, MX is where you belong. Come build the future with us. Join an award-winning company that isn’t just shaping the financial industry, but transforming it in ways that create meaningful, lasting impact for millions of people. Senior Cloud Platform Engineer At MX, we’re on a mission to empower the world to be financially strong. We power the financial experiences behind thousands of banks, credit unions, and fintechs, helping millions of people better understand, manage, and improve their financial lives. Our platform sits at the intersection of financial data, cloud-scale infrastructure, and trust, and it has to work, every time, at massive scale. We’re entering a pivotal phase of our technology evolution: moving from legacy on-prem infrastructure to a modern, cloud-native platform designed for resilience, security, and developer velocity. It’s a chance to build the next generation of MX’s platform thoughtfully, reliably, and with long-term impact in mind. If you enjoy working on complex systems, care deeply about uptime and reliability, and want your work to directly power the financial well-being of millions, this is where you’ll do the most meaningful work of your career. What You’ll Do Drive Cloud Migration: Drive the end-to-end migration of production workloads from on-premise data centers to GCP. Architect for Reliability: Design and implement production-grade Kubernetes environments and GCP architectures that prioritize 99.99+% availability. Operational Excellence: Improve incident triage and improved recovery timeby implementing cloud-aware diagnostics and automated recovery patterns. Empower Developers: Reduce friction in th

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role You’ll be part of a high-performing DevOps team responsible for evolving our cloud infrastructure, CI/CD pipelines, and observability frameworks across environments. You’ll have the autonomy to design, build, and optimise our infrastructure systems while enabling developer productivity at scale. What you’ll do Design, build, and maintain CI/CD pipelines for all HackerRank environments from development to production. Automate infrastructure using Terraform, Docker, and Kubernetes (EKS), ensuring scalability and reproducibility. Lead and evangelise DevOps best practices across engineering teams, CI/CD hygiene, observability, and cost-efficient architectures. Implement and maintain monitoring, alerting, and incident response systems using tools like OpsGenie, New Relic, and ELK. Optimise the performance and utilisation of key systems such as Redis, RDS, Redshift, ElasticSearch, and Kafka. Partner with security and platform teams to ensure compliance, resilience, and threat protection across cloud environments. Contribute to cloud cost optimisation initiatives and infrastructure efficiency projects. Who you are Bring 3+ years of experience in DevOps, SRE, or Cloud Infrastructure Engineering roles. Deep ex

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Primary Job Role As a GOC Enterprise Support Engineer, you will play a critical role in maintaining the operational stability and efficiency of THG’s core systems. You will be responsible for managing major incidents, monitoring infrastructure, diagnosing issues, and collaborating with cross-functional teams to ensure seamless operations and rapid incident resolution. Duties & Responsibilities Deliver exceptional technical support via chat, tickets, and calls, ensuring prompt resolution and a world-class customer experience. Monitor THG websites and infrastructure using dashboards, wall boards, and Teams channels to ensure optimal performance and availability. Respond to critical alerts and collaborate with technical teams to triage and restore service. Manage, coordinate, and communicate Major Incidents (MIs), including stakeholder updates and post-incident reviews. Support change coordination activities, including impact assessments, scheduling, and communication. Log and respond to internal and external customer queries across multiple channels. Contribute to the development and refinement of operational processes and documentation. Participate in continual service improvement (CSI) initiatives to enhance service quality and operational efficiency. Collaborate within a 24/7 shift rotation to ensure consistent coverage and support. Meet SLAs and individual KPIs for incident resolution and service delivery. Identify and implement opportunities for process and service improvem

About the Role We are seeking a Cloud Infrastructure Engineer to help design and evolve the platforms that power OpenAI’s products. In this role, you will be a hands-on technical leader, driving the architecture, scalability, reliability, and security of critical infrastructure systems. You will help define how we build and operate infrastructure at the next order of magnitude, while influencing technical direction across teams. This role is both deeply technical and highly strategic, requiring strong ownership, sound judgment, and the ability to partner effectively across engineering, product, and research organizations. In this role, you will: Design and build scalable, reliable, and secure infrastructure platforms that power OpenAI products Evolve cloud infrastructure abstractions that enable rapid product development across teams Architect systems to support significant growth, performance, and operational complexity Improve server orchestration, networking, distributed systems reliability, and infrastructure security posture Influence technical direction and infrastructure strategy across multiple teams Partner closely with product, research, and engineering teams to align infrastructure with evolving needs Own operational excellence, including participation in on-call rotations, incident response, and production readiness Mentor engineers and raise the overall technical bar of the organization Contribute to a culture of high ownership, low ego, and thoughtful collaboration You might thrive in this role if you: 8+ years of experience building and operating large-scale infrastructure systems Deep expertise in Kubernetes and container orchestration at scale Strong experience designing cloud abstractions and platform infrastructure (AWS, GCP, Azure, or similar) Proven track record of leading complex technical initiatives across teams Experience operating highly reliable, secure, and scalable distributed systems Security engineering experience or security backgroun

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us. The Role As a member of the SRE team, you will proactively and reactively improve the reliability of Block's platform and critical infrastructure. You are metrics-driven, systems-oriented, and focused on building distributed platforms that enable safe, scalable product development. You will leverage and continuously improve AI-driven tooling and automation to enhance observability, accelerate incident detection and response, and reduce operational toil. This includes applying AI to incident analysis, alert tuning, and operational workflows. You will participate in primary platform oncall (12 hours per day, one week every few weeks, depending on team size), supporting Block's most critical (Tier 0) services. In this role, you will lead incident command, coordinate mitigation, and drive effective escalation during high-severity events. You Will Build and extend platforms to improve system reliability Work on team goals that encompass reliability for the entire company Standardize reliability tools across multiple platforms and organizations Triage, coordinate, and lead stabilization of sev 0–1 incidents Serve as primary oncall, maintaining structured escalation paths and exercising leadership escalation Drive platform-wide reliability improvements, shared operational tooling, and deploy-safety patterns Use AI-driven systems t

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us. The Role As a member of the SRE team, you will proactively and reactively improve the reliability of Block's platform and critical infrastructure. You are metrics-driven, systems-oriented, and focused on building distributed platforms that enable safe, scalable product development. You will leverage and continuously improve AI-driven tooling and automation to enhance observability, accelerate incident detection and response, and reduce operational toil. This includes applying AI to incident analysis, alert tuning, and operational workflows. You will participate in primary platform oncall (12 hours per day, one week every few weeks, depending on team size), supporting Block's most critical (Tier 0) services. In this role, you will lead incident command, coordinate mitigation, and drive effective escalation during high-severity events. You Will Build and extend platforms to improve system reliability Work on team goals that encompass reliability for the entire company Standardize reliability tools across multiple platforms and organizations Triage, coordinate, and lead stabilization of sev 0–1 incidents Serve as primary oncall, maintaining structured escalation paths and exercising leadership escalation Drive platform-wide reliability improvements, shared operational tooling, and deploy-safety patterns Use AI-driven systems t