Incident Manager Jobs

About Graphcore How often do you get the chance to build a technology that transforms the future of humanity? Graphcore products have set the standard in made-for-AI compute hardware and software, gaining global attention and industry acclaim. Now we are developing the next generation of artificial intelligence compute with systems that will allow AI researchers to develop more advanced models, help scientists unlock exciting new discoveries, and power companies around the world as they put AI at the heart of their business. Graphcore recently joined SoftBank Group – bringing large and ongoing investment from one of the world’s leading backers of innovative AI companies. Job Summary We are seeking an experienced Site Reliability Engineering leader to build and lead a new SRE organization responsible for the production operation of a rapidly scaling AI supercomputing platform. The environment combines highly customized compute, high-performance networking, storage and supporting infrastructure, and will grow through multiple phases of deployment. This is a rare opportunity to establish the reliability function for a new platform from the ground up. The platform and its operational model are being developed in parallel and will ultimately support a 24x7x365 production service with stringent availability requirements. You will take the SRE organization from initial formation through production launch, stabilization and scale. This includes hiring and developing the team, defining the operating model, establishing production readiness and incident-management practices, and ensuring reliability and operability are engineered into the platform from the outset. SRE is responsible for the operational capability required to run the platform reliably in production, while partnering with engineering teams that remain accountable for the reliability and operability of the systems they build. This is not a purely managerial position. During the development and early production p

About the Team The Growth team drives user and revenue growth across ChatGPT’s consumer and business segments as well as other OpenAI products worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering. About the Role We are hiring a Lifecycle Lead to build the company-wide owned-channel capability that helps teams reach businesses with relevant, timely, and trustworthy experiences. This senior, hands-on leader will set the small and medium business lifecycle strategy, partner with Engineering to build the orchestration and deployment platform, and establish the operating model that allows teams across the company to launch and improve evergreen programs safely at scale. You will sit at the intersection of platform, product, and campaign strategy. You will partner with Engineering, Product, Data Science, and Analytics on the underlying systems, and with Product Marketing Managers and other client teams to design journeys that help new, active, and returning businesses reach value and build durable habits. This role is based in San Francisco, Seattle, or New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with B2B product to set the company-wide vision, roadmap, and operating model for lifecycle and owned-channel engagement. Partner with Engineering, Product, Data Science, and Analytics to shape the tooling and infrastructure for identity, audiences, eligibility, consent, triggers, orchestration, decisioning, frequency, experimentation, localization, quality assurance, and observability. Define scalable deployment workflows—including self-service and centrally supported paths, intake, templates, approvals, governance, service levels, and incident

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com. About Ad Cloud Serving Services Team At Appier's Ad Cloud Team Serving Services Team, we build and maintain the critical systems that power the core of Appier's advertising technology. These systems handle massive, high-concurrency, real-time requests, and ensure the stability, low latency, and high performance of our ad delivery. Our SRE professionals are crucial in guaranteeing these services remain reliable under extreme loads, continuously enhancing product availability and performance through innovation and automation . Responsibilities Lead the design and development of scalable, high-performance, and reliable backend services for real-time ad recommendation, data serving, and core ad tech infrastructure. Drive technical roadmap and ownership for sizable projects, ensuring the delivery of robust and efficient solutions within the Ad Cloud ecosystem. Optimize critical system components for latency, throughput, and resource utilization, including database interactions (e.g., MongoDB sharding, ClickHouse optimizations) and network architecture. Enhance system observability, incident management, and operational excellence by implementing comprehensive monitoring, alerting (e.g., Grafana, Prometheus), and refining production SOPs. Collaborate closely with product managers and scientists to translate business requirements into technical designs and ensure seamless integr

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior SOC Analyst to join our team . This is a remote role, reporting to the Global SOC Manager in the Enterprise Security department . As a key guardian of our infrastructure, you will monitor, detect, and analyze security incidents to protect our digital assets . You will be the first line of defense, ensuring that potential threats are mitigated promptly and effectively to maintain a secure environment . What you’ll do (Role Expectations) Monitor security alerts and events to identify potential threats and vulnerabilities Detect and analyze security incidents using multiple security tools Respond to security incidents promptly, following established procedures and protocols Conduct in-depth analysis of security events to determine the scope and impact of potential threats Perform phishing incident analysis Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Interface with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base Understand the product direction and customer use-cases and provide inp

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Senior Data Engineer, Market Data on the Institutional Markets team, you'll build and operate the systems that capture, normalize, and distribute real-time market data across Coinbase at low latency - the feed handlers, venue connectors, and distribution layer that form the backbone of a unified trading platform. What you'll do: Build and maintain market data components including feed handlers, normalization pipelines, distribution systems, and venue connectivity. Design and implement low-latency, high-throughput services for real-time market data consumed by trading systems across the platform. Drive reliability and performance improvements through observability, on-call participation, and incident response. Write high-quality, well-tested code and contribute to engineering standards on a lean team. Partner with engineers, product managers, and cross-functional stakeholders to deliver market data capabilities that support Coinbase's institutional trading roadmap. Required Skills and Experience: 3+ years of backend engineering experience building and maintaining production low-latency systems. Hands-on experience with at least one area of market dat

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll do: Build and maintain high-throughput backend services using Go . Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe. Design systems that are scalable , resilient , and easy to maintain. Lead and contribute to architectural discussions and technical decision-making. Write well-tested code and help the team maintain high code quality standards. Our humble expectations: 7+ years of professional software engineering experience, with a proven track record of building and scaling complex systems. 2+ years of production experience in Golang , with the ability to mentor others and drive best practices across the team. Strong hands-on experience with both SQL and NoSQL databases — especially Cassandra. Solid understanding of designing and operating low-latency, high-throughput distributed systems . Nice to have Background in Node.js or other backend languages. Familiarity with cloud infrastructure (AWS, GCP) and event-driven architectures. Previous on-call experience , with a pragmatic approach to reliability and incident management. What we value A product-oriented mindset — you think beyond the ticket, understand the “why” behind the work, and aim to create real

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Manager, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential. What you’ll do (Role Expectations) Provide second line consultation to independently debug complex security and network problems Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams Develop department training programs and mentor engineers on advanced troubleshooting and cas

About the Job: LaunchDarkly is seeking a Senior Backend Engineer to join our Experimentation team. The Experimentation team is building one of the company’s most strategic product areas: a platform that helps leading engineering organizations move beyond intuition and make product decisions with real statistical confidence. Sitting at the intersection of large-scale systems, data science, and user experience, the team is creating a best-in-class experimentation product that lets customers set up, manage, and analyze experiments with ease while still earning the trust of even the most rigorous data teams. From warehouse-native analysis to experimentation workflows built on top of LaunchDarkly’s massive feature management scale, this team is tackling ambitious technical problems with visible customer impact and a clear opportunity to define the future of modern software experimentation. As a Senior Backend Engineer, you will design and operate the services that power this product, contribute to technical direction, and help deliver new functionality to customers. You will work closely with product managers, designers, data scientists, and engineers across LaunchDarkly to solve complex, data-intensive problems with meaningful customer impact. Responsibilities: Design, build, and operate scalable backend services and APIs that power LaunchDarkly’s Experimentation product. Own backend components across their lifecycle, including technical discovery, design, implementation, testing, deployment, monitoring, incident response, and continuous improvement. Build and evolve systems supporting experiment setup, event data ingestion, metric computation, results processing, and results presentation. Contribute to architectural decisions and technical proposals, making thoughtful trade-offs around scalability, reliability, performance, cost, and maintainability. Partner with product managers, designers, data scientists, and adjacent engineering teams to translate customer needs an

About the Team At DoorDash, including international brands Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Global Cyber Defense is a highly talented and globally distributed team that covers response, intelligence, insider risk, threat hunting, automation, and detection engineering. We exist to keep our brands safe for the Dashers, merchants, and consumers who depend on us. Our mission is to detect, investigate, and respond to cyber threats with speed and precision, while continuously hardening our defenses through automation, AI, and cross-regional collaboration. About the Role The senior detection engineer is part of the larger detection engineering team that creates, tunes, maintains, and improves the detection lifecycle. This hands-on role is at the forefront of agentic detection engineering of a rapidly maturing security function. You’ll work closely with our data pipelines team, incident response, insider risk, and threat intelligence teams to make the most effective detection content to detect threats as quickly as possible. Detection at DoorDash spans more than the corporate estate. You’ll build coverage across cloud infrastructure, corporate endpoints and identity, and the marketplace itself - where consumer, merchant, and Dasher platforms create abuse and insider-risk patterns you won’t find in a typical enterprise SOC. We’re actively consolidating detection onto a modern data platform, so you’ll have real influence over what the pipeline looks like. This role reports to the Senior Manager, Cyber Defense located in the United States and participation in an on-call rotation is required for this role. You’re excited about this opportunity because you will… Conduct hands-on detection engineering for custom alerting, to include implementing risk-based analytics to reduce alert volumes and promote high-fidelity alert

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Interface with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base Understand the product direction and customer use-cases and provide input on pro

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Interface with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base Understand the product direction and customer use-cases and provide input on product an

About BlueConic: At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry’s first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth that is powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle. For our customers, none of that works if their email doesn’t reach the inbox. Our Success Services team is what keeps it there. Senior Deliverability Strategist We’re hiring a Senior Deliverability Strategist to own the customer-facing side of deliverability in Success Services, from onboarding and IP/domain warm-up through audits, remediation, and ongoing inbox-placement strategy. You’ll be the senior deliverability voice customers rely on, working directly with mailbox providers, blocklist operators, and industry bodies on their behalf, and partnering with our Lead Deliverability Analyst, who owns technical and operational execution. This is a highly client-facing role reporting to the Manager, Deliverability. Location & Coverage Based in Pune, India, working U.S. business hours to support our U.S. customers and their mailbox-provider escalations in real time. As our customer base grows internationally, coverage will expand to additional time zones (including EU), so flexibility to shift or extend hours as the team scales is expected. What you'll do Own onboarding and warm-up: IP and domain warm-up for customers migrating to BlueConic, from plan design through execution and monitoring. Lead deliverability audits: holistic reviews of a customer’s sending infrastructure, authentication, list hygiene, reputation, and program performance, delivered as a clear report with prioritized remediation steps. Own incident response: serve as the escalation point for spam complaints, spam-trap hits, blocklistings, and ISP blocks, and drive them to resolution in real time. Own I

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Technology Risk & Controls Analyst operates as part of the second line Technology Risk & Controls function, working under the direction of the Technology Risk & Controls Manager, Tech Ops. The role supports the delivery of independent assurance over Technology Operations control environments, including infrastructure, cloud platforms, identity and access management, service management and core operational processes. The role is focused on executing high-quality control testing, audit support and remediation assurance activities in line with WPP standards and methodologies. The Analyst works closely with Technology Operations teams, Financial Risk & Control colleagues and auditors to evidence control performance, support audit readiness (including SOX 404) and contribute to a consistent, well-documented and sustainable control environment. What you'll be doing: Perform control design and operating effectiveness testing across Technology Operations processes, including change management, access management, incident/problem management, backup and resilience controls,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface relea